Rated 3 out of 5 by BM89 Very poor customer service
The hotel is average overall. My biggest issue was the lack of customer service. One example of this was their refusal to bring a wine glass, or even a water glass, to my room unless I ordered room service. They said they could only provide plastic cups. I have never been denied this at any hotel I have stayed at. And for a hotel to refuse a platinum guest something as simple as this speaks volumes to the poor leadership and management at this property.
The property in general was just average. The rooms are older, dark, and the bathroom was the smallest I have seen. The lounge was nice, but the breakfast options were awful, and the espresso machine was out of order, which again speaks to the poor management and lack of focus.
The location is probably the best feature. It is right on the 16th St Mall, so there are plenty of food and shopping options. So all in all, it is just an average hotel; do not set your expectations too high.
October 21, 2013
Rated 2 out of 5 by EscapeWinter This hotel needs improvement
I stayed in a room in the tower building on the 8th floor and the room was very dated. First it took more then 30 mintues to check in, because the staff person helping me was new and had no idea what he was doing. At one point he left and got a manager she came and got the information all set-up and then when she left he did not know what to do so he left for a long time to ask her more questions. The heat/ac did not work properly and the TV's did not work. I requested maintenance to come to fix the TV's and then again to fix the heat...which I did not have any heat. Then after they fixed it the heat would not turn off and it was like a sauna. I ate at the restaurant one evening and did not get part of my meal and the service was very slow. I also ate at the Yard House once for lunch and once for dinner and both times the food was great, the service was terrible. I am an SPG Gold member and when I asked for an upgrade I received it. They did not offer me any of my SPG perks only if I asked for them. The bathrooms are tiny in the tower building...there is not enough room to even move around. My room faced an office building so I could not open my drapes since the people in the office builiding could see right into my room.
April 18, 2014
Rated 4 out of 5 by HappyCamper100 Denver Delight
Great hotel, quiet room, located well. One of the best places to sleep on the road I have been to. My only objections are that it seems as though not everything was updated in the last remodel. The light switches need cleaning (there's long-term grunge) and the tub had chips in it. Odd because everything else was great including those oh-so-soft sheets!
February 7, 2013
Rated 4 out of 5 by lrogers87 Fees
Please make sure when you stay here the holding fees they tell you match exactly what is held on your card, especially if you're using a debit card. Other than the fees the stay was nice, we went to the taste of colorado which was only about a block or two from the hotel. And with the free mall ride it's easy to get around the main attractions downtown
September 5, 2013
Rated 5 out of 5 by Jimntam Great experience!
As usual it easily met our expectations! We were celebrating our 30th wedding anniversary and had a spectacular stay! One of our favorite hotels in Denver!
April 7, 2014
Rated 2 out of 5 by Hurls46 Disappointing
The sink made weird gurgling noises all night, the hallways were full of drunks yelling and laughing until all hours...hard to sleep. No coffee filters with the coffee asker in the morning. The concierge had no idea that the Amtrak Station was temporarily moved and could not help us. With so many other hotels nearby, I would not recommend The Sheraton.
July 16, 2013
Rated 2 out of 5 by Twiga A tired property
Very much in need of rehabilitation. Broken sink, inoperative diverter valve in shower, tub didn't drain. Giant water blister on sleeping area wall from long standing leaking in shower. Stained carpet in need of replacement. Confusing lobby with poor to absent signage and no visible security anywhere especially in deserted garage. Pass this choice up.
January 25, 2013
Rated 5 out of 5 by Menon2016 Excellent Staff an restaurants
The place is awesome, not only are the restaurants(yard house and Mix) awesome, but the staff there are really nice.
Kristen at Yard House is really nice. Inspite of the crowd, she would remember the names of a lot of customers, exisiting and returning. It gave a good feeling. Gabby at mix makes one want to go back to the restaurant again and again.
September 23, 2013
Rated 4 out of 5 by MauiTraveler Going to Denver
This Sheraton is in the heart of the 16th Ave. shopping/business district. You can walk to t he Capitol Bldg, museums, Coor's Field, and Many good eating establishments. Free bus right outside the hotel takes you back and forth an approx. 15 block route on 16th. It goes within 3 blks of Coor's Field and the Larimar reat. district. Very nice property.
June 18, 2013
Rated 4 out of 5 by steveryan1000 Weekend in downtown Denver
Could not be a more perfect location for a visit to downtown Denver. Hotel rooms are extremely clean and comfortable for such a massive hotel. Staff are pleasant, and the facilities are very good. Minor disappointment was the broken tv in my room and the failure to deliver on bonus Starwood points. Overall excellent choice if you are visiting Denver.
October 17, 2012
Rated 5 out of 5 by Jill51 Rooms were wonderful. Great location.
I loved the large bathroom. Loved the comforters and bed.
April 17, 2014
Rated 2 out of 5 by ted01 much less then expected
I thought Sheraton was a good hotel but the service was real bad and the room had issues. 1) The handle in the shower came off in my hand. 2) I had to call 4 times during the period of 45 minutes from 8 PM until someone answered the phone for me to setup a wakeup call. Overall not a good experiance. Gave 2 out of 5 because of the downtown location.
June 3, 2013
Rated 5 out of 5 by Jamie26 Great conference location
Very impressed with front desk staff. Long check in line when we arrived but they moved people through quickly and efficiently and they seemed genuinely apologetic that we had to wait any at all. We attended a 3 day conference. The hotel location is great. You walk out the door and you have a lot of choices for shopping, restaurants, entertainment.
May 2, 2012
Rated 5 out of 5 by Chika Excellent
This hotel was great! and the beds were soooo comfortable! I enjoyed my stay and would definitely stay here again. My only concern is that some room locations can be a bit confusing due to main building and Tower building. But, overrall, the hotel is great and located in a great area......cant beat starbucks across the street for thos of us addicts
June 18, 2012
Rated 5 out of 5 by Edu4life Great Time in Denver!
The hotel was the Hub for all activities offering all attractions within walking distance. Everyone was helpful and friendly. The Sheraton helped create a great memory for my first visit to Denver.
March 29, 2014
Rated 5 out of 5 by Curtis11 Great facility and staff
The room accomodations were great. The meeting space was nice and fit all of our needs. The event and catering staff were very accomodating and made sure all of our needs were met. Steven and Jessica and all of the event and catering staff were great!
March 14, 2014
Rated 5 out of 5 by Minaez Conference comfort
I attended a conference at the Hotel over the past few days. It met and exceeded my expectations. The staff was welcoming and accommodating; the room was exceptional and my request for an early check-in was honored. All the food served was outstanding and the conference rooms were large and comfortable. I had a delightful 3 days at the hotel!
October 31, 2013
Rated 3 out of 5 by stevealma Just OK
Room was fine, but getting to it was quite an ordeal, down one elevator around the corner, choice between multiple elevators, pretty exhausting in the end. NOt much help available en route either.
Also, a very loud group was in my hallway for a good part of the last day. Fortunately, they were out somewhere till late, but still pretty annoying.
September 12, 2012
Rated 4 out of 5 by EAM22 Being Picky
Overall a nice hotel, comfortable, clean and friendly. As a person who does inspections for a living though, I couldn't help seeing several minor maintenance items needing attention - in my room, in the conference areas, in the ballrooms. Also, felt the shower was too dark having no direct light in the space, only that above the sink. Thank you!
September 5, 2012
Rated 2 out of 5 by BB808 Waaaaaay over priced for the quality lacking
The heat wasn't working and took a while to be fixed, there was a nasty spider on the bed, they charged $15 for a pitcher of warm water!! The room service food was so-so and over priced.
I am happy to spend a lot of money on something that is good quality, but this hotel did not match what was spent in quality. I feel it was a waste of money.
October 9, 2012
Rated 1 out of 5 by Dave Disappointed
I stayed at the Sheraton downtown Denver for a convention. I usually don't stay at Sheraton, but the conference had a special rate at this particular hotel.
Checking in was a pleasant experience, but when I was in the elevator I noticed someone had spit on the elevator door and it had dried. While it was not Sheraton's fault, no one cleaned up the mess the whole week I was there.
I entered my room and head to the bathroom to notice the shower handle was laying in the tub. I put the handle back on, but it didn't stay on very well. I also noticed the grout in the shower was falling out.
A note to whoever buys the sheets... buy real linen. Whatever I was sleeping on felt like plastic sheets and rustled like so.
The final and most concerning issue was the lack of hot water. I had one morning shower without hot water and the following day I heard the front desk taking calls for others without hot water. Overall disappointed with the experience.
March 1, 2013
Rated 4 out of 5 by kaytea Nicd
Not a great view but nice facility
April 17, 2014
Rated 2 out of 5 by Help28 Disappointing
Staffing at the 16 Mix which was the lunch restaurant was inadequate. We only had one menu for the 4 of us, had to ask for two more table settings, and the food took 40 minutes to arrive. This was worse but not atypical of the overall service at this hotel. You have severly understaffed everything from front desk, restaurants and bars, etc.
July 24, 2013
Rated 5 out of 5 by LUSTBuster enjoyable place to stay
The hotel was very nice with comfortable rooms. The staff helped me get just the right room for my needs. It is great to be so near the 16th Street mall which is right outside the door. The conference facilities were also great. The only problem I had was my door lock that repeatedly wouldn't work. The staff tried hard to fix the problem.
September 20, 2013
Rated 4 out of 5 by Horatio99 Water in the bath
We arrived late on Thanksgiving Day night. The Doorman, Valet and Front Desk Staff were terrific. The room was very nice.
The only problem was that there was clear evidence of relatively recent water damage on the wall of our bathroom which someone tried to cover up with wall paper. Very disconcerting for such an otherwise very nice room.
November 29, 2012
Rated 3 out of 5 by Intownforarace Good location
The location of this hotel is convenient and within walking distance to many popular downtown spots. The lobby area is very nice, but the rooms are nothing special-- the toilet seat in my room was not completely clean and the drains in the sink and bathtub were very slow, so difficult to take back to back showers without standing water.
October 21, 2013
Rated 4 out of 5 by JDL1111 Room issues
The room was very nice but I was surprised by having no soap in the bath and a wet spot on the carpet.
Also, while out on 16th street I called the hotel to inquire about a lost item and had to call three separte numbers and wait an inordinately long time to reach the hotel staff.
The TV was difficult to use because no guide was available.
June 4, 2012
Rated 5 out of 5 by Terry12 Service
Visiting with the NADE conference, I often had questions as to where rooms and elevators were. The staff seemed to show up out of nowhere and immediately sent me to my destination. And they were never obsequious or annoying. This was the perfect place to stay for a convention, large enough for our needs, but comfortable for a second home.
March 3, 2013
Rated 1 out of 5 by Markus Loud noise in room
The Sheraton in Denver is a great Hotel, but there is two things I expect from a hotel room. It has to be clean and quiet. All through the night, in 30min intervals, a very loud noise kept me up. Sounded like the water pipes. From 4.50am in the morning some construction noise or street cleaning start adding to the already bad experience.
April 14, 2013
Rated 4 out of 5 by Jeff Business Hotel in great location
This really is a city business hotel and we had a tiny but comfortable room. We were upgraded so I wonder what we might have had.
The bed was very comfortable and appeared very clean with nice pillows.
The bathroom was a bit tired with the handle falling off the bathroom tap.
It's in a great location on the mall which is why we chose it.
January 26, 2013