Rated 5 out of 5 by BEL45 Best Service Staff I have ever encountered
This is the best hotel I have ever had the pleasure of staying in for a convention.
The housekeeping and service staff were immediately there to meet our requests and the service center checked to see that all had been taken care of in a timely fashion.
November 7, 2012
Rated 2 out of 5 by mary412 say no to the Tower
I had stayed at this Sheraton before; however, I had not been in a Tower room. The room was small and the bathroom was cramped. the charge for WIFI is absurd...seriously! We were less than impressed. Be aware if you stay at the Downtown Denver location.
November 6, 2012
Rated 5 out of 5 by september01 Hotel stay was great
Clean & Convenient place to stay for all downtown functions. Would be nice to have shuttle service from airport to hotel or hotel to airport.
February 28, 2014
Rated 4 out of 5 by Ron579 Try to respond to guest requests
I asked for an upper floor in a hotel over 20 stories. The choice was not discussed with me. I was given the 10th floor overlooking mechanical equipment. I had to ask for a robe 3 times before 1 was lent to me for my stay. Otherwise the visit was fine.
June 24, 2013
Rated 4 out of 5 by RLS720 Almost Perfect
Everything from the service to the fitness center where outstanding. Only issue was the shower. They improved it while I was there, but it still had weak water pressure and poor performance. I expect more for a hotel that did everything else correctly.
September 17, 2012
Rated 4 out of 5 by ColoradoAlan Awesome Stay
Hotel exceeded my expectations. The staff was awesome. They were friendly and thoughful. The housekeeper saw that I had used all of the coffee in the room - she left me additional without my asking for it. That is service! She exceeded my expectations.
October 20, 2012
Rated 4 out of 5 by Phil11 Great staff here
They accommodated every need and were extremely friendly. The location of the hotel is very convenient, saddled between 16th St. Mall and the Capitol. The fitness center is also much larger than any other hotel's I've been to and is well-equipped.
June 13, 2012
Rated 1 out of 5 by The60s Throwback to the 1960's
I have always expected Sheraton Hotels to be exceptional ibn service and facilities. Although, I did find your staff exceptional well trainned in customer service, your facilities lacked the luster and confort expected from a Sheraton Hotel.
October 31, 2013
Rated 4 out of 5 by Sledhead59 Downtown Denver Sheraton
Arrived around 3pm after driving 7 hours to be told our room was not ready, they said they were at capacity the night before... waited for 1 - 1/2 hours before our room was ready and all we got was they were sorry, so much for SPG recognition :-(
August 26, 2012
Rated 4 out of 5 by CollegeAdmissions Great Location!
Great location for an extended business stay. The room was comfortable and clean. Wish that you didn't have to go down an elevator/escalator to reach the tower rooms. Great having the Yard House right there too. Can't wait to come back and visit.
October 11, 2012
Rated 4 out of 5 by TiredFeet Great beds, endless hallways
Be sure ask for a room in the vicinity of the elevators. There is only one set per floor and the hallways are endless if your room is in the far hallway. The bed was great and they offer a "Green Option" (no housekeeping) - very nice to see that.
November 26, 2012
Rated 1 out of 5 by TCarp31 Horrible stay
The staff treat you like you are a young punk their to cause problems. This use to be our regular place to go, but due to their new attitude toward their customers we will never return. Hotel is very clean except black mold substance in showers.
January 3, 2013
Rated 4 out of 5 by WineAdvisoryGroup Good Location, Convention Hotel
My one night stay was fine. This place is on the older side and caters to conventions, so individual travelers can get lost in the shuffle. But still a good place with fine service. Room was a little on the small side. Location was great for me.
April 7, 2013
Rated 4 out of 5 by Jcook770 Parts Were Great
I was there for a pretty large conference. My company was sponsoring the event. The banquet staff & food was excellent. The meeting coordinators were great. I was very disappointed in the lobby restaurant however. On my departure morning I dined at breakfast time by myself. I was placed in the absolute very back corner of a large open space. It was actually funny seeing all the single people sitting around the outside edge of the dining room. My waiter was inattentive. I asked for something and never received it. He finally showed up after I had finished my meal. The lady sitting next to me requested some brown sugar for her oatmeal. Not a difficult request. The waiter (same one) just looked over toward the buffet and told her he did not see any. I was mad for her and told the waiter to go ask the chef for the brown sugar. It was amazing how unhelpful he was. They call this a “service” industry??
By the way...there was not a manager stationed at the front of the restaurant (perhaps another problem) or I would have said something to him/her.
May 7, 2012
Rated 5 out of 5 by Denvernative Downtown Denver perfection
Downtown Denver is beautiful and the downtown Denver Sheraton fits seamlessly into the beauty - The lobby is perfect, not overstated but elegant - The beds are heavenly - The staff and management exude competence and make the stay so pleasant
August 22, 2012
Rated 1 out of 5 by astronomer15 stuffy rooms, uncomfortable bedding
They do not use fitted sheets and the sheets they do use are too small for the beds. They do not even tuck in at the bottom of the mattress. Temperature control of room is very unsatisfactory. Basically I was unable to sleep either night.
October 7, 2013
Rated 5 out of 5 by Bre2013 This hotel is located in the best place.
We were in Denver for 3 days. We never had to worry about staff or others around. I am always happy to be able to walk everywhere instead of having to take a taxi.
There were so many things to see & do right in there area. Would stay again!!
May 7, 2013
Rated 5 out of 5 by ARRZ Great Stay!!
What a great Hotel!! Location is right in the heart of Downtown Denver, easy access to just about everything!! Staff were very friendly and helpful. Very clean rooms with a great view of downtown. We can't wait to come back for another stay.
December 16, 2011
Rated 4 out of 5 by Jeans Very nice hotel
We enjoyed our stay but we booked the room for 4 and it was set up for 2 as far as towels, cups, coffee. We did not enjoy the alarms going off 4 times during the evening. Made it very hard for sleeping late into the night and early morning.
January 1, 2013
Rated 1 out of 5 by William3344 would not use Sherton Again
Overall lacking in customer sevice, front desk staff did do a good job. The restraunt and bell staff are happier talking to each other, than trying to deliver customer service. For the price their should have been higher standards in place.
July 30, 2012
Rated 4 out of 5 by Sandy66 Pleasant, though short, stay in Denver
I was only at the Sheraton Denver Downtown Hotel for one night, but it was a pleasant experience. The staff was very friendly and the hotel is centrally located with plenty of restaurant and entertainment options within walking distance.
September 13, 2013
Rated 3 out of 5 by Bill01 Room 2201 did not meet SPG standards
My wife and I were upgraded to this room for being SPG Gold members. It was not what we have been accustomed to in Starwood hotels. The room looked to have been remodeled from two smaller rooms with an extremely small bathroom in the middle between a "living room" and bedroom. I have had larger bathrooms on a cruise ship. The sink was directly in front of the toilet so that you could not stand in front of it. The faucet was loose and wobbled. Very low warer pressure in the shower as well. There were two or three wet spots on the carpet from some unknown leaks. Unfortunately we were unpacked before we realized the room's oddities and we were there for just one night so we stayed put but I had never experienced such an oddball guest room especially for an "upgrade"
Hotel staff was great with a big "Thank you" to Adam who I believe was the valet captain. He saved us from being stranded by directing a cab our way and haviing them pick us up.
Hotel lobby and restaurants looked brand new and quite impressive. The guest room we were assigned to was not however.
November 25, 2013
Rated 3 out of 5 by NDynamite Rough start--quick recovery
I arrived wiped out from a frustrating day of travel and my hope of popping a beer and relaxing in front of the TV were dashed. I went into the pitch dark room and could not find the light switch--with my iphone flashlight I located it inconveniently 10' away from the door, the room was freezing--but the thermostat wouldnt respond to my input, I tried to call the front desk but the room phone was dead. My iphone rescued me again and a maintenance man arrived promptly and fixed those issues. So beer/TV are in my future---but there is no mimi bar in my suite! And the tv remote was indeciperable, plus the was no chanel guide---customer service tells me of a 7-11 on the corner and that a channel guide could be found in the binder describing hotel services(except there wasnt one in the room)---after I vented for a few minutes, the binder arrived with some complimentary soft drinks and snacks. The rest of the stay was uneventful--as I would expect of a hotel of this caliber. Poor first impression caused by these small but annoying problems( Hotel 101 level issues) caused a rough start. But a responsive staff saved the day.
February 10, 2014
Rated 5 out of 5 by CJ0617 Great Hotel
Very nice hotel to stay at. Extremely clean and comfortable. On the corner of 16th steet mall so everything you could possibly want is right there.
So if you are looking to stay in Denver I highly recommend the Sheraton Downtown Denver!!
August 14, 2012
Rated 1 out of 5 by waitingforfolio Lackluster Service
The front desk needs work. Desperately. Over three days and two rooms the front desk never once answered a phone call.
I am also still waiting for my folio. Seems a mountain too high to get it emailed.
Maybe somebody there reads this?
October 22, 2012
Rated 3 out of 5 by ALW500 Stayed for a Conference
The conference facilities were very nice, they could have been larger for the specific conference I was attending. THe Suite was nice and large, very small bathroom however, too small. One person could barely turn around inside of it.
September 13, 2013
Rated 5 out of 5 by nicomo Excellent Choice in Denver
The hotel is very well located around the 16th street where there is plenty to do and visit.
The staff gave me an excellent service.
Unfortunately, the Hotel does not provide with airport shuttle which is a pitty when arriving late.
August 12, 2013
Rated 5 out of 5 by Eltio01 Everything was great
Had a chance to stay for 4 nights and I loved it. Very well located and comfortable with all the facilities.
The only thing I never understand is why hotels in lower ranges have internet for free and this top end hotels charge for it.
May 6, 2013
Rated 3 out of 5 Bad experience
Hotel Can't find my listing and when they located my room they did not have it ready. Understand mistakes happen, but attitude and ability to make good decisions on the spot are important. I ended up changing cloths in the bathroom?
August 27, 2012
Rated 5 out of 5 by Bully Restrauant Staff
Rico - 'from Puerto Rico' & Godfred
Rico - amazing energy and focus on the customer !!!! Well trained, wish I had a job for him .......
Godfred - hope he makes it .... there is alot of desire to do well; be patient, he will bloom.
November 26, 2012