Rated 4 out of 5 by DepMay This hotel has many conference facilities and guest amenities
Restaurants offered good service and fare.
Housekeeping could use improvement. (i.e. More frequent sheet changes, more thorough vacuuming/floor cleaning)
May 25, 2014
Rated 5 out of 5 by HC604 Accommodating
This hotel was very accommodating.
The personnel were all very friendly and customer tolerant. They made me feel comfortable as if I truly was there guest. Helpful, informative and caring.
The hotel is in good location for accessing the downtown shopping and surrounding happening.
May 23, 2014
Rated 2 out of 5 by Smilesfine Very disappointing for a Sheraton
Start with the positive: our room was very clean and smelled good .
The cons: room was extremely small, barely enough room to walk around the bed, tiny bathroom. Felt we got put into the smallest room in the building across the street because we used points. Tiny closet was missing one of the sliding door, door stop was sheared off and laying inside closet with the screws, bathroom sink hot water handle lifted straight off in our hands, bathroom lighting was terrible, no fan or window, thermostat was hard to turn off, had a warning blinking wrench warning which I called about and didn't get fixed, room safe was locked upon arrival but maintenance did come right away and opened it for us, no book in room telling about amenities (TV guide , room service menu, etc) called on that and got an extremely light xeroxed copy of the room service menu sent up to us.
Drunks were yelling outside our room the 2nd night we were there at 2am. Opened our door twice to ask them to be quiet with no luck. Finally called security, don 't know if they came up. Half hour later same thing, called security again. Finally quieted down after 3:30 am
Was not happy with the way things were handled and not handled during our stay. I love Sheratons in general but this one was awful.
Felt like this stay ruined our whole trip
May 26, 2014
Rated 4 out of 5 by Keron Hail, Rain, and Tornados
Despite the weather, the hotel was a generally comfortable place with helpful staff. The rooms were way too small in the Tower -- dorm rooms are bigger.
May 24, 2014
Rated 5 out of 5 by Karen2 Great hotel
This hotel was very comfortable and had many options. Rooms were quiet and beds comfortable.
May 24, 2014
Rated 4 out of 5 by DOC31 Needed a better view
In general, this hotel was very good. Not everyone will have my complaint. I looked out my window and I saw what looked like prison walls. Someone made an attempt to improve the view by placing a sculpture on the floor of the area but it was too small to make much of a difference. I don't know how it is determined who gets the room with this view, but from now on I'll make sure if I come back I'll never get this room. The hotel really needs to do something to make the view more pleasing, e.g., plants, paint the grey walls, etc.
May 12, 2014
Rated 4 out of 5 by PM59 Hotel has good staff but rooms need improvement
Staffs were generally very responsive.
The bathroom was way too small with no room to move around. The bath tub and shower plus vent need to be updates (they look old and obsolete)
May 21, 2014
Rated 5 out of 5 by TechDiva80 Wonderful conference hotel-downtown location is convenient and amazing
I attended a national conference in April 2014. Its about a 30 minute ride from the airport. the Sheraton is located right on the 16th street where any store that you need is located. The staff at the hotel was friendly and helpful. Opt for the room with the mountain view in the tower building. Its worth it! Beautiful heated pool and the workout area is state of the art with a great view into the City. The bed was super comfortable but there was a strange musky odor like there was a water leak. I hope they get that fixed. Aside from the smell everything else was wonderful. I highly recommend.
April 28, 2014
Rated 3 out of 5 by May81 This hotel has a great some great club staffs
I felt very included the first day I was there. Second day I didn't feel as included. It was an experience to stay in Sheraton Denver. Definitely was an experience. The housekeeping staffs always stop to say Hi!! I definitely felt included around the hotels. The front desk I was nervous because I didn't know if I was in the wrong lane. I wasn't sure where it really started. Got snapped at for standing in the platinum/gold lane. It was scary just to go talk to front desk.
May 12, 2014
Rated 5 out of 5 by LKJK Great hotel!
I highly recommend this hotel. The location was perfect for easy access to shopping, a variety of restaurants and easy to access "free" public transportation. The service was prompt and courteous.
May 19, 2014
Rated 3 out of 5 by Katie141966 Cluttered small room
While this hotel was a great location clean upon entering lobby, once we get to our room there is limited drawer space, cluttered furniture, I hit my foot every night on a bed type nightstand that is right next to the bathroom door a smoky smell in a non smoking room when we checked in we were told if we yes the "eco" choice , meaning no maid service we would get 500 points each night or a 5 dollar coupon we chose the 500 points let the front desk know each morning that was our choice and upon checkout stated 4 night at 500 points were told our points were added 1 week later
I still have not seen the 2000 points added. Just a little frustrating I have to find the time to call to check on something so trivial that
I was told several times the points were added. I would have just preferred to have our room cleaned because that's always a nice touch when you travel to come back to a clean room after a long daty!
May 15, 2014
Rated 1 out of 5 by kao58 Wouldn't go back
Was very disappointed in this hotel. For starters I tried to change the dates of our stay and there was a whole nights fee for doing so. The room was small and stuffy. The bed was not comfortable - pillows were too soft - I asked for better ones. They forgot to bring them so had to call again. Still did not sleep well as there was no ventilation in the room. No fan in the bathroom. No refrigerator. Had to pay for wi-fi and parking. Terrible view of the building across the street. And the pool was not open. Bummer. I would not go back.
April 28, 2013
Rated 5 out of 5 by KTBUG What a wonderful experience
The experience began with a wonderfully responsive staff. The accommodations met my expectations and the room staff were very responsive to guests questions and needs/
I would recommend this facility to anyone traveling to the Denver area.
May 18, 2014
Rated 4 out of 5 by cjt19 Solid hotel in the center of Denver
Convenient to sporting events. Close to convention center, shopping, downtown business. Decent shopping and restaurants on 16th Street.
May 19, 2014
Rated 5 out of 5 by MBPC Great DOwntown Denver Hotel
This hotel provides excellent customer service and is very pleasing to the eye. Great location and the front desk staff is amazing!!
May 19, 2014
Rated 1 out of 5 by denverbad1234 Complete Disaster
Did not get the room we reserved yet were still charged the higher rate.
Had to wait 30 minutes at check in desk( while at least 15 other people were checked in behind us) to be helped by a rude person
Was told that they would take care of our parking, did not happen
was told we would have club access did not happen
pre-paid for breakfast with our reservation and then did not get it
had to wait almost an hour for valet to get our car
our room was dirty and had trash in cans and on floor when we got there
December 16, 2013
Rated 5 out of 5 by BronocoFan1 Great location
Location was great and staff were extremely friendly.
May 19, 2014
Rated 4 out of 5 by Espi We enjoyed our stay very much.
The reason for a few low scores was because the check in was extremely slow and our room had a water leak that was reported 2 times before some one came to check it out. They reported there was no leak. We reported it a 3rd time. This time someone came while we were there so we could show him how wet the caret was in one area. What they found was a leak from a room above ours that was leaking down the wall and into our room.
May 11, 2014
Rated 2 out of 5 by 1midwife This hotel needs improvement
I was given a handicapped room but thankfully , they did change it quickly . The room needs a dresser to put your clothes in when staying for a week.It looks like the dorm size refrigerator was turned into a place for clothes by placing baskets in it ! No movies were available and only two channels were available on the tv. I stay at Sheratons all over the country, this was my first less than excellent experience .
May 12, 2014
Rated 5 out of 5 by sestra Great Venue
We had out annual meeting here and it was great.
May 18, 2014
Rated 5 out of 5 by Inverted1 Great location, high quality!
Beautiful hotel, great staff, perfect downtown location. This place has it all. Excellent restaurants/bars on site!
May 17, 2014
Rated 3 out of 5 by GKrgk Infrastructure issues are significant
This hotel works as convention location. Rooms are renovated but small cy comparable standards. Bathrooms are at best unfortunate. Fitness facility is excellent. Breakfast package did not include breakfast. Parking is for precision drivers. It is a lottery to determine if your car will be unscathed. Housekeeping is poor.
May 14, 2014
Rated 2 out of 5 by Mike490 Tired Convention Hotel
The public areas of the hotel are updated. The Yardhouse restaurant on site is a fantastic option. I was upgraded to a larger room given my frequent SPG stays. The room had a tiny bathroom and furniture from the 80's. It was really a awful. However, I could live with that. The largest complaint comes from the fact that each of the three days I was there, we tried to order coffee and oatmeal from room service. 2 of the 3 days they quoted 1 hour delivery times and it actually took a full hour. 1 day it was over an hour so we did not order and had to start our day without food until noon. Room service is poorly run if they can't handle coffee and oatmeal in less than 1 hour. It pretty much ruins your day if you have to skip breakfast due to the inability to get food. Oh yes, we could have gotten coffee and a pastry from Peet's in the lobby....but the lines there we 50 people deep as well.
May 11, 2014
Rated 3 out of 5 by Wrigley62 Wish I could have had a hot shower
A nice facility in the heart of downtown Denver. Nice conference facilities (I was there specifically for a conference). Lots of restaurants and entertainment/shopping nearby.
The property is nice -- a little age on it but nicely kept up. I simply have to say, not having a hot shower -- heck I'd have even taken a sorta warm shower -- for three days really made me downgrade my rating here. I always had hot water at the sink - never in the shower. That's just not the best way to start your day.
February 7, 2013
Rated 1 out of 5 by NewYorker This hotel is terrible
The service is ridiculously bad, seems like the staff has a very low morale and a result, they are nasty and curt. Also, I've stayed in hostels with more amenities than what they provide at the high price of a luxury hotel!
The views of the mountain is a LIE. Our window overlooked a brown building up to the sky. The pool featured on the website is a LIE. There's no free wifi or continental breakfast like all hotels in the nation provide.
I recommend staying away from this place if you can.
May 20, 2013
Rated 1 out of 5 by Disappointed Very Disappointed!
The only good thing about the Sheraton Downtown Denver is the premium location. Our room smelled bad, was not clean, had just one bath towel. I am a preferred member and have stayed in many other Sheraton hotels... this is not up to Sheraton standards. I went to front desk and talked to the manager who changed me to another room but not the same type of room I had requested. When I pointed it out to the person who answered the phone to guest service she could care less about my needs.
February 8, 2013
Rated 5 out of 5 by railman If you squint just so
Pay the extra and get a room with a mountain view. Situated at the South end of the 16th street mall you'll feel like you're in a much larger city.
May 15, 2014
Rated 1 out of 5 by BigC2269 Worst Experience
I arrived late and did not get the room I booked. I accepted the room (the manager offered my free breakfast - which was good). I went to my room and the internet was not working. I called and told a different manager. I did not get a call back when it was fixed so I use my cell phone as a hotspot.
I left my room the next morning at 9:00AM and returned at 4:00PM to find my room had not be cleaned. I work till 5:00 in the dirty room before the cleaners showed up.
November 9, 2013
Rated 5 out of 5 by JeffUC Good value
Excellent breakfast, good value for the price. Free WiFi much appreciated.
March 8, 2014
Rated 4 out of 5 by Seattle63 Fun and Affordable
The staff is very responsive and the restuarant options with-in the hotel are fun and affordable. Construction outside the hotel Saturday Morning was loud at 6am
May 13, 2014