Sheraton Denver Downtown Hotel

  • 1550 Court Place
  • Denver,
  • Colorado
  • 80202
  • Estados Unidos
  • Mapa

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Rated 3.5 out of 5 by 1034 reviewers.
Rated 4 out of 5 by This hotel has a great location. It was close to many attractions. The staff was friendly & helpful. October 23, 2014
Rated 4 out of 5 by Pleasantly Surprised On the first day it was 6:30 pm and my room had not been serviced by housekeeping. When I called to let guest services know it hadn't been cleaned that asked would you still like it cleaned? The sheets are made of the stiffest fabric and is uncomfortable to sleep on. Of the six elevators only 2 work and I am at a national conference They need to do better. I posted this comment on facebook and two days later I heard from the hotel manager. He apologized and had another manager call me. Apparently on check in my room was designated as a Go Green room. I did not request this so it must have been miscommunication. Unfortunately I had to call to have my room serviced 3 nights in a row. The manager did apologize and they gave me hotel credits and did tell me that the hotel elevators were either fixed or being fixed. I appreciated that management reached out to me and provided an explanation and customer service. October 8, 2014
Rated 3 out of 5 by Not Feeling The Love I stayed with my wife on a Friday night recently and had a great rate. We decided that we would like to extend our stay through Saturday night, and when I asked about it, I was told there were rooms available, but if I wanted to stay again, I'd have to pay double the price. I fully expect that if a room is available on a Friday night at price X, customer service would dictate that I could get that price, or very near it, for the following night, provided rooms are available. Given there were rooms available, I felt like I was told, "We don't care about you. We can get twice as much money if you leave." What a poor policy that is. I will certainly be keeping this event in mind when making future purchase decisions. September 10, 2013
Rated 3 out of 5 by Nice hotel, but... The hotel is definitely nice, rooms are clean and spacious (in the tower). However, my major issue was the unfair practice of charging parking fees. The website states that the hotel charges overnight rate (ridiculously overpriced, given the availability of parking spaces around the hotel), which lead me to naively assume parking during the day is not charged. Alas, it is, and the price is still high. Very, very, very unfair. What is the point of paying so much for room, and having to pay high parking and internet fees in addition? Also, the air in the rooms (in the tower at least) is extremely dry, which creates difficulties for anyone not used to desert conditions. On the plus side, there's no need for the hair dryer. October 21, 2012
Rated 1 out of 5 by Never stay again The first time I stayed here I was treated unprofessionally. The manager called and said sorry and gave me some SPG points. I thought ok first experience was bad maybe next one will be better, I was clearly mistaken. The room was a mess and whole hall way plus the room smelt like piss and throw up. I stood at the front desk waiting to be helped and the gentleman not helping anyone looked up saw me, and then went back to what he was doing. 5 minutes later after standing there and him seeing me waiting I asked for help, he looked up at me said he was busy and walked away. Wow well never stay there again or recommend this place to anyone. Tried to give the Sheraton a second chance and they slapped me even harder this time. February 15, 2013
Rated 3 out of 5 by Great conference location Conference facilities, food and fitness center were excellent. My room in the tower building showed a little wear and tear and was noisy from the plumbing in the adjacent room. October 18, 2014
Rated 2 out of 5 by You need to address your AC issues My yelp review: Stayed here to work a conference at the convention center. Let's start off with the good... Nice convenient location, plenty of good restaurants in the area, like beer? well their brew house has a great beer selection, and their cocktail lounge has great service and good food. Their fitness center is high end gym quality! Now the bad.. Everyone in my party, 6 people had AC issues. One person had their Eng up to their room 3xs. My AC blew warm air until engineering fixed it. The filter was caked with inches of dust, ever hear of doing preventive maintenance? Once ?fixed? I could never get the room Temp right..either too cold or warm. If you have an option stay in one of the other hotels that dot the area June 13, 2013
Rated 4 out of 5 by Not quite ready for SPG Gold Checked in, was given a normal room. Went to the room, no water. Went to the desk and someone went into the back room after telling me that there should have been two bottles of complimentary water in my room and then gave me a single bottle. As I chose the green option (which btw, the coupon was delivered the morning of my departure) no one ever came to bring any more water. The room was very cold and even leaving the thermostat on 75 it never got above 72 in the room. The staff were OK, but do not really make you feel that you should be there. July 23, 2014
Rated 4 out of 5 by Great location! This hotel is perfectly, centrally located downtown. We spent New Year's Eve there and were able to get everywhere we wanted to go either by the free mall shuttle or on foot without having to walk far at all. Like most all Starwood properties, this Sheraton did not disappoint. We stayed in the Towers which is a much older building an though the rooms were spacious enough and well decorated, you could still feel the sense of an older city building. Overall I loved the location, pool area and as always the professional and helpful staff. I will go back again soon. January 4, 2012
Rated 4 out of 5 by Denver Downtown Sheraton Unbeatable location, very friendly staff, clean rooms and wonderful atmosphere! I am looking forward to going back for a weekend get-away! November 30, 2011
Rated 4 out of 5 by First Visit to Denver Loved the location of your hotel; right on the 16th Street Mall. In addition to all of the restaurants the Sheraton offers, there are plenty of restaurants and shops within walking distance of the hotel. The Free Bus that you can take down the 16th Street Mall is located right outside the front door of the hotel. Your staff was friendly and helpful. The food served at our functions was good and served hot. The suite we stayed in was big and roomy, but the bathroom was a bit small. Overall it was a good stay and I would book at your hotel again when in Denver. September 6, 2012
Rated 3 out of 5 by Room request I called the night before our check in date to request a mountain view room. After a brief hold I was told that we indeed would have room with a mountain view. Unfortunately, upon arrival, shortly after the stated check in time, we were told that there were no mountain view rooms available. The person working the front desk said that a large group had booked all the mountain view rooms which is why there were non available. Clearly one of the Sheraton employees was less than truthful. Overall we were pleased with hotel, just not happy with some of the staff. December 16, 2013
Rated 3 out of 5 by Comfort Level of Room Stayed at your hotel with a Conference, the first room was in disrepair, with what could have been water damage in the bathroom and the door on the closet was broken and did not work, actually at an angle. The room for the price was small and cramped. From a comfort point of view, the AC system did not keep the room cool and I had to order a Fan after a couple of days just to be able to sleep. I discussed this with a couple of colleagues and they had the same problem. Your maintenance staff took a look, but would only say that it was working as it should have been. Never got cool. The hotel itself is beautiful, the location is excellent and the staff helpful. For the price, not impressed with the rooms and their comfort level. June 13, 2012
Rated 4 out of 5 by Nice room, attention to detail needed Room and location were great. Concierge/Platinum services with Larry were outstanding. In the rooms...Small things falling apart, door didn't shut to bathroom due to humidity, panels of doors falling off, lightbulbs don't work. In hotel- Elevators broken and remain open, slow decay.... Needed sofa bed made for daughter, staff was friendly and fast. Lounge staff was terrible, he sat on computer or checked his text 3 of 3 times I was in lounge, needs to be taught how to socialize and interact with folks or he is not needed.... August 12, 2014
Rated 3 out of 5 by good location/tiny, tiny bathroom overall I was pleased witht he hotel however I have to comment on the room. I upgraded to an executive suite and I was really disappointed. The room itself was quite large with a seperate living room area. THis was nice. However the bathrom was very, very tiny. I could not stand at teh sink and shut the door, I had to go to teh side of the toilet to be able to shut the door. There was only about a 2 inch clearance from the toilet to the door. For I suite I thought this was unacceptable. The room was dated, the bathroom ceiling ahd a crack in it. No fridge. February 22, 2012
Rated 3 out of 5 by Housekeeping It appeared that the hotel lacked adequate housekeeping staff. Each morning there was only one person in my area of the floor and the hotel was fully booked. Corners will be cut when this happens. When I checked in there were signs of this but the most obvious was that my sink was splattered with black spots from top to bottom. My co-worker had a big brown spot and hair on her sheets that she had called about upon arrival. The staff was only going to replace the bottom sheet but she insisted on changing all of the bedding. The ventilation also could use some improvement as it was very stuffy in the rooms. There also seemed to be quite a few homeless people who came in and out regularly to raise concern to access of the facility. August 19, 2013
Rated 1 out of 5 by poor customer service This is absolutely unacceptable staying at your hotel. I corrected my reservation when I checked into the hotel on Tuesday Aug 19th that the stay should only be one night. I never received my bill via email and had to call 3 times requesting to have the bill sent to me. The 3rd time since Wed being today. When I received the receipt I was charged for 2 nights and I did not stay 2 nights. I checked out and gave the front desk my room keys the morning of Aug 20th. I expect this to be taken care of immediately! August 23, 2014
Rated 3 out of 5 by slow services staff was not eager to help or in one instance ignored towel request all together. Charged an $8.50 handling fee on package delviery but did not follow up Had to ask manager to go search package down after hours as we arrived back from a day trip after service closed for day. Said they would deliver across hall to front desk if we did not make it back before 8pm. 8.50 for a signature is a little over the top but then not follow up and deliver across the hall and still charge? September 9, 2014
Rated 3 out of 5 by My Vacation Disappointment. My boyfriend and I decided to take our vacation in Denver, CO. and after looking through all the hotel packages we decided to book our stay in an Executive Suit at the Sheraton hotel in downtown Denver. However, we were extremely disappointed to find that our "Suit" had a less than mediocre bathroom. It was half the size of an average bathroom, with barely enough room to turn around in. Also, our "Suit" lacked a mini fridge as well as a microwave. We were provided with a minibar with a couple water bottles and yet no where to store them...disappointing. June 6, 2012
Rated 3 out of 5 by Tower rooms are older and I wouldn't recommend The hotel location is very good for downtown Denver. The main hotel building seems much more modern and the lobby is very nice. Conference facilities are very nice as well. I had a room in the older tower building on the fifth floor, it was very clean however it isn't a very nice space. The windows are surrounded by rough concrete, the metal window surrounds looked like the old handles had been removed at the bottom and left ugly black marks. The tub had rust spots by the drain and needed to be refinished. Staff was nice at checkin desk and bell stand. September 25, 2013
Rated 3 out of 5 by Dated but decent conference hotel As a platinum member of Starwood I stay extensively at this brand's hotels. The Denver downtown Sheraton was decent, but dated, reminding me of the NYC Sheraton Times Square, not as nice however as the Chicago Sheraton. My first room was musty and extremely dated, causing me to change rooms. Staff was most accommodating, their greatest asset. It turned out that the World Cup was playing that weekend. To my surprise, the Yard House which is in the lobby of the hotel, would not open for the start of the game. I was quite surprised. Rigid policy, lack of flexibility, or maybe lack of empathy and poor customer service? I was there for a conference, and it was fine. If I were traveling to Denver and had a choice, I would likely have stayed elsewhere. June 30, 2014
Rated 1 out of 5 by Hot Water Hi, I am staying in SHERATON DOWNTOWN HOTEL DENVER , Tower, Room 1803. I have called Guest Room Service 5 times today and asked for HOT WATER and Ms Jake told us that she will give us the water and we are waiting 2 hours and we have yet to get our HOT WATER. We are not feeling well and we are shocked to see Sheraton deliver this kinda service. I am going to Los Angeles in 2 days time and I was thinking of booking Sheraton and now I am really considering. We are coming from another country and we really hope you can take good care of us. We believe in you and that is why we are booking you. I also see that you do not do housekeeping of the rooms daily unless we tell you to do it. Regards Chandran Singapore Starwood Preferred Guest March 31, 2014
Rated 3 out of 5 by Maintenance The hotel check-in was good. When we got to our room, I was a lttle disappointed at it's overall size but it would work for what we needed. I noticed that the shower/tub was leaking water, but didn't have time to worry about it then. I regret this now! When we got back to our room it was late, so we tried to go to sleep. But the leaking/running/dripping shower was clearly audible over the air conditioner. We were tired and the hour was late or we would have called maintenance, but they should have known as this was not a new issue obviously. When we got up in the morning, we discovered that no one had informed us on where ot go to have the breakfast that we had gotten in our package. And was VERY dispappointed in the breakfast buffet. November 18, 2012
Rated 4 out of 5 by Good experience, but small room and elevators Elevators on side were the smallest elevators I have ever seen in my entire life. That is not an overstatement. Room was small (toilet flush was located in the wall, not on the toilet itself). However, staff was for the most part pleasant and it is a great location right off 16th Street Mall. I admittedly did not take advantage of any of the amenities and did not spend much time in the hotel itself, so I can't comment regarding the pool, gym or club lounge. I'd recommend it for a decent stay but not if you want something really high-level. June 26, 2014
Rated 4 out of 5 by Housekeeping needs improvement Overall great hotel. Good location as well. The only thing that really tarnished the experience was housekeeping. Though the room was cleaned sufficiently, other things were really inconsistent e.g. not getting water everyday (very dry climate), once getting ready to take a shower and no wash clothes, one coffee cup instead of two. Good service is being consistent and meeting customer cutomer expectations. I stayed their 8 nights. Also, I rented a refrigerator and the first one wasn't working and by morning all my food was warm. That was irritating. Finally, it was disappointing to discover there was a rental fee for the refrigerator ($10/day) and fees for internet when most smaller and cheaper hotel chains provide these amenties free. May 13, 2012
Rated 3 out of 5 by Mixed service Was at the Denver Downtown for a meeting. The meeting space is disjointed and hard to access. There are minimal stair options to get between areas (concourse and 2nd floor) meaning that you end up waiting in line for elevators, which is time consuming and not consistent with the "be green" messaging of Sheraton. The hotel rooms were nice, however it was hard to turn off the fan for the climate control system. The staff was sometimes very helpful and sometimes exceedingly short. Just depended on who you talked to. Overall, wouldn't stay for pleasure. April 28, 2013
Rated 3 out of 5 by Disappointed Our room was in the tower room 2012 and we felt that it was very small, with a small bathroom and tub. The bed was comfortable but I did not feel that the cover on the bed was clean. The air conditioner is loud and difficult to adjust to our own comfort. The housekeeper did not EVER replenish the soap so by the time we left we were using a tiny sliver of soap, and never left more than two creamers for the coffee machine. We used our Starwood points and cash and the room was overpriced even with the discount. We parked in the structure and felt somewhat confused at first with all of the different elevators necessary to find our room. The lobby is nice but I didn't even feel like we were staying at that hotel. I did not like staying in the tower. I would never stay here again. August 13, 2014
Rated 5 out of 5 by Great Location and Amenities Staff was superb, especially the bell staff and valets. In a perfect location to enjoy all of what Downtown Denver has to offer. October 13, 2014
Rated 5 out of 5 by The bed was heaven! We enjoyed a sweet "stay-cation" and really felt that we got away from it all for a couple of days! The hotel's location is extremely convenient with such a variety of restaurants, music venues, and things to do only blocks away. We had a great time exploring the 16th Street Mall from one end to the other, sitting outside on the various patios and enjoying Colorado's marvelous autumn weather. Our room had a magnificent view of the city and mountains and the bed was truly heavenly! I can't remember a time when I slept so well away from home. We commend the Sheraton for the quality of their service -- the staff was amazing -- from the housekeeper to the Concierge to the wait staff in the various restaurants, we felt pampered. We'll be back! September 12, 2012
Rated 5 out of 5 by Family's Choice Award As an SPG/SPP member, we have the terrific perk of earning reward points for business done with Starwood . Out of the multiple options we have to choose from in redeeming points, my family chooses the Sheraton Denver Downtown hands-down! We are coming up on our 3rd stay here, and I think they are more excited about staying at the hotel than the visit to the city? We've stayed in both towers, and there is a plus to each - can't go wrong. Personally, I'm looking forward to an outdoor cityview swim in the pool, and my morning Peets :^) See you soon! June 22, 2012
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