Rated 3 out of 5 by CrossatCrossroads Hotel full of athletes
You'd think hundreds of players in one hotel over the weekend would be disruptive to guests; however, what was disruptive was that two of the three nights there was a band downstairs I could hear up on my 2nd floor room where my athlete and I were hoping to sleep well prior to rising early for competition. Music ended after 10pm first night and after 11 the other night.
March 16, 2016
Rated 2 out of 5 by JRM8940 Find another Starwood property
Sub-standard is too kind to describe this property. This is my 3rd year of being SPG Platinum, and I've stayed at a lot of different properties. This one has a long way to go to meet the standards I'm used to.......during this stay there was a water main break (no hot water for morning shower) coupled with the elevators being shut off. While the staff was trying to be accommodating (having us use the service elevator) that only went down to the 5th floor. This property is old and it appears Starwood is not investing in it vs. others.
February 23, 2016
Rated 1 out of 5 by Mary24 Poor Customer Service and Hidden Fees
The rooms are dated, the bathroom was dirty. We stayed only one night and they charged $40 of parking. I have never heard a hotel charge you separate for parking unless you have ballet parking. No one ever told us that their would be parking charges, not in the confirmation or at the front desk. When I called to ask the lady did nothing and said, "they charge parking anywhere downtown." I just got the bill and that is it. Very poor customer service I cannot believe I paid almost $200 dollars for such a bad quality!!! Not worth the stay!
February 16, 2016
Rated 5 out of 5 by kansasgurl Overwhelmed by luxury
By far the best hotel experience I have had! Upgrade to club level worth it. All the staff was genuinely friendly and helpful at every turn!
February 7, 2016
Rated 5 out of 5 by Alberto7794 Great short stay
Great short stay! Easy check in.
January 21, 2016
Rated 5 out of 5 by Justme10579 Top notch, great service and attention.
Our stay was more of a stop by, but we wound up really enjoying the area. Aside from the views and accommodations, we also enjoyed the shopping and food variety available.
January 12, 2016
Rated 3 out of 5 by ConfQ12016 Even in Winter, the Air needs to work
Our company stayed at the hotel for a 3 day conference. We have stayed at Sheraton hotels many times before. Unfortunately this experience is not one of my top rated experiences.
The hotel room was very clean and nice (once I could get in after having to lug my stuff back down to the front desk to have the key I was just handed reprogrammed). Then the air would not come on in my room so the air was stale and stuffy. The window does not open or crack so I slept with my drapes open so atleast the coolness of the big window would help the climate of my room. I had been up for almost 16 hours and was too tired to deal with it at that time. In the morning I advised the front desk and was offered a new room; however, I did not want to pack up and move (nor had the time with attending the conference) so I chose to deal with it for my last night.
The conference rooms and the food prepared (except the breakfasts) were great. The lunches were especially delicious and healthy. The staff kept the snacks, coffee, water, soda stocked and fresh. The women's restroom was not regularly restocked. The first 3 stalls were without seat covers for the first 2 days of the conference. Even still the bathroom was always clean.
The hotel is in a prime location to Starbucks, restaurants, shopping, movies. I just wish I would have been able to sleep more comfortably.
January 8, 2016
Rated 5 out of 5 by Charles04 Very Good Experience
The hotel locates at a perfect location. Very good experience for business or private trips.
January 7, 2016
Rated 2 out of 5 by nov15visitor Not much to Recommend
My wife and I stayed one night for an event scheduled at the hotel. The lobby and meeting/ballroom areas are quite nice; but the rooms are dismal. Small rooms (we were on the "Tower" side) with paint and wallpaper peeling off the walls, saggy uncomfortable bed, dated carpet and furnishings. One entire wall of our room had no power, so no working TV, room lamp or coffeemaker in the morning. Rooms have no mini-bar or frig. No SPG recognition other than a free bottle of water in the room. On the good side, it has a very good location and the lobby connection to the Yard House restaurant is great. But overall, perhaps the bottom of the heap for name-brand downtown Denver hotels.
November 9, 2015
Rated 2 out of 5 by Verified Reviewer An 80/night Hotel Masked as a 200/night Hotel
First of all, as a hotel guest you have to pay 50/night for parking in addition to your nightly rate. I could not believe they would make guests pay for parking.
The rooms are small and unless you close the door you can't even sit all the way on the toilet without the door blocking you. You have to close the bathroom door to sit correctly on the toilet. I was alone so using the toilet was a chore. And the flushing mechanism is the same as a men's urinal stall.
The shower was clogged and water collected around my feet as i showered. The water temperature is a Luke warm even win turned all the way.
I wish I had of read the reviews before I booked the room. The rooms are not worth the price.
October 26, 2015
Rated 4 out of 5 by 6201Flow Quiet Comfort
This hotel was home base during a 5 day conference. The room was quiet, clean, and comfortable. The room had a nice desk and was spacious. The only complaint I had was the bathroom shower seemed cramped, but the hot water was instant. The location on 16th street was great for finding places to eat.
October 25, 2015
Rated 4 out of 5 by Chris522 Great place to stay for business
I stayed here as I had a conference at the Denver convention center. It was about a 10 minute walk. The Yard House restaurant connected to the Sheraton was amazing. The rooms were pretty large, not plush but definitely good. It is located right on the 16th St Mall which offered many food and shopping options. There are some good perks if you are an SPG member, so sign up because it's free.
October 22, 2015
Rated 3 out of 5 by Jpareli Greaet Location & Staff
We had a great experience here, even though this hotel is a bit on the older side it was still clean and comfortable. We were upgraded to the club level (which we love) and enjoyed a great breakfast and afternoon snacks.
The staff was extremely helpful and we left happy and would book this hotel again! Thank you!
October 13, 2015
Rated 1 out of 5 by Diggers Recent stay at Sheraton Denver
Would not recommend this hotel
October 11, 2015
Rated 5 out of 5 by Susan2307 Enjoyed the weekend!
The Sheraton Downtown Denver is a great stay for a weekend to enjoy the music, food, and shopping that downtown Denver has to offer. The staff is wonderful!
October 5, 2015
Rated 5 out of 5 by Jon000 Great Location but...
Removed green choice from my reservation and my room didn't get cleaned and I did not receive the magc coupons. Also, bathtub had a slow drain and closet door was jammed and would not open or close. I called and asked to have the issues fixed and they were not.
September 29, 2015
Rated 4 out of 5 by thegr8ksr Very nice hotel
I stayed at this hotel because of a conference I attended. The hotel was lovely, the rooms were spacious and the bed very comfortable.
The room service cost was outrageous but that is typical for this type of hotel.
The conference facilities were perfect...the hotel is HUGE and it might be nice if there could be better signage as I got lost twice (could just be me though.)
The bellmen were awesome.
September 21, 2015
Rated 2 out of 5 by winx2507 Good stay but noise in room!
I had a good stay at Sheraton Denver. The location was excellent and so was the hotel and room ambience and comfort. However, at about 5 am or so, there was a knocking noise that woke me up. Even though there was no one outside, this noise kept coming up at some intervals. It may be the heating pipes/water pipes but this disrupted my sleep completely. The noise continued at short intervals until 10 am- which is when I checked out of the hotel. I enjoyed my stay, but this noise spoiled my sleep after a very tiring day, and thereby spoiled my next day for lack of sleep. I wish this was better.
September 1, 2015
Rated 5 out of 5 by denvertraveler2015 Overall good stay
Overall, I experienced a very positive, comfortable stay during my most recent visit to the Sheraton Downtown Denver. I was there attending a work conference, which is held there on a yearly basis. As in the past, I was thoroughly satisfied with the amenities provided, proximity of the hotel to local attractions and the comfort level of my room. I did experience a sound issue on my last night there; however, the hotel manager Chuck went above and beyond to make the situation right, because of that, I will make it a point to always stay at this hotel whenever I am in Denver. Customer service goes a long way and Chuck hit it right on the mark!
August 25, 2015
Rated 5 out of 5 by Charmed0890 Family vacation was fabulous
Great staff responsiveness to needs was on point! Jessie at the front desk checked us in and was very helpful! Will definitely be staying at the Sheraton Downtown Denver again!
August 23, 2015
Rated 5 out of 5 by LMCKC Great family stay
This was my second stay at this hotel and I would highly recommend it. This stay I was with my family and our view was of the capital building area. The only thing missing was a full length mirror but other than that, we all loved the room.
We are Starwood members and had access to the club lounge. I would have liked there to be more snacks available since we had a late arrival and missed breakfast but we appreciated the coffee and soda that was available.
This hotel is in a great location to shopping, restaurants and sight seeing esp with the mall street buses providing transportation. I will stay here the next time Im in Denver.
August 20, 2015
Rated 4 out of 5 by JayAHiggs Good Hotel for the price
The hotel was in a great location from everywhere. It was right on the strip. The customer service was great. They were very prompt and helpful.
August 17, 2015
Rated 4 out of 5 by LisaM12345 Nice suites, but small bathrooms
This is a nice hotel in the heart of downtown Denver. We were upgraded to two wonderful suites with 2 queen beds each. Very spacious rooms for sleeping and relaxing, however, the bathrooms in each room were extremely small and placed right in the middle of the rooms. There was no way that two people could fit in the bathroom to get ready at the same time. It seemed like such wasted space. One would have expected a larger bathroom in such a suite. Great service by front desk staff.
August 16, 2015
Rated 5 out of 5 by Lornadoon57 National DAV Convention
We were at the Sheraton Denver for a convention for 4 days. The hotel was beautiful. It was centrally located, there were lots of restaurants and outside cafes. The pool was really nice. The beds were very comfortable. The hotel staff were very nice. I would recommend this hotel.
August 13, 2015
Rated 1 out of 5 by DisappointedPerson100001 Hotel That Just Doesn't Care.
We came to celebrate my sisters bachelorette weekend and were very disappointed in the way we were treated by the Sheraton Downtown. We were told by the front desk that we would be able to bring our own drinks to the pool and that the bar was not open at the pool. When we arrived to the pool, we were not allowed in by the bartender (the bar was open) because no alcohol was allowed at the pool. Our room was supposed to be ready at 3:00pm. We were not able to get in until 6:00 pm. When we showed frustration about this, we were promised comped drinks which we never saw. When We got into the room, the AC was broken. After calling the hotel to let them know this we were told they would have someone there in 2 hours. When we arrived back at our room after evening events the AV was still broken. At 2:30 am we were woken up by the hotel people to come remove the AV system. After all of this we had to beg the front desk to give us some sort of compensation and I had to call Guest Services after I left to get them to give me the discount on my credit card. I was charged for a self parking we never did (we valeted 2 cars) and on the same guest services call yesterday they told me accounting would be calling me to correct the mistake and I have still not heard from anyone. Needless to say, I will never be coming back to the Sheraton Downtown Denver again.
August 4, 2015
Rated 3 out of 5 by CHW11223344 Disappointed
Housekeeping did not clean our room or bring towels. Returned late in the evening to discover a dirty room and no towels to shower. After calling the front desk requesting our room be cleaned (would not) and towels to bath, we waited 30 minutes before calling again as towels had not arrived and we where getting quite tired. Called the front desk again to learn the person I'd spoke with had already left for the day. Towels arrived about 10 minutes later. No one seemed concerned about our inconvenience. Unfortunate because otherwise this would have been a nice stay.
July 27, 2015
Rated 4 out of 5 by Dudas Excellent staff
This hotel is a great place to stay. Shopping and dining are just outside the door. The staff was exceptional, taking care of all of our needs. Jessie, at the front desk, went the extra mile to make sure we had everything we needed. Thank you Jessie!
July 14, 2015
Rated 4 out of 5 by WearyTravler46 Excellent place to stay. Nice Staff and very helpfull
This was a great stay. They have very helpful staff and an excellent view of the mountains. Great food and atmosphere for those of us on a stay longer than we would like.
Thanks for the great stay!
July 9, 2015
Rated 5 out of 5 by dkg123 Downtown greatness
My wife and I visited as part of our road trip from California to Colorado and this was our final destination hotel. Being in the middle of Downtown was wonderful to enjoy the city of Denver. The associates were very attentive to our needs and friendly.
July 1, 2015
Rated 2 out of 5 by kfpatl poor air quality in rooms
Great space in downtown with easy access to everything.. Unfortunately my first room smelled so badly of mold that I switched rooms. The second smelled of air freshener but that wore off and again the smell was pervasive despite an ozone machine that was provided.
June 29, 2015