Rated 2 out of 5 by bridgetl mehhh
good location, but rooms need a lot of work. stayed in the tower side and walls were paper thin. had a very old school bathroom that needed to be updated. additionally there was a square hole cut out in the ceiling that was badly patched up and dust in the room.
August 6, 2013
Rated 4 out of 5 by GregWI Best fitness center
Hotel is in great location, accessible to many restaurants and bars. This hotel has an excellent fitness center - a full size room with 15-20 weight machines and an equal number of cardio machines, plus a large dumbbell set. One of the best hotel gyms I've seen.
June 12, 2012
Rated 4 out of 5 by Deni101 Great Staff
I enjoyed my stay at the Sheraton Downtown. I only have one complaint. the rooms on the north side on the 22nd floor need better air conditioning. The sun beats in an heats up the room. The air conditioning cannot keep up.
The Staff in the Club Lounge was great.
September 5, 2012
Rated 5 out of 5 by HKuhn40 Great stay
I enjoyed a great stay here. The room was clean and comfortable and the staff was great! Very helpful! I was very well rested even though I had trouble falling asleep because once I fell asleep the bed was so comfortable I got a good sleep.
January 26, 2014
Rated 3 out of 5 by peteraspg need to raise the bar
I've stayed at this Sheraton at least 30 times, it was great when the renovation was completed but it's losing it's appeal.
my room wasn't cleaned / refreshed 2nd day.
paying $27 for self park and $10. for internet for spg gold members is not much of a perk.
October 24, 2013
Rated 2 out of 5 by Naasa Beautiful hotel but limited offerings
The bedroom is prob.designed by a man--lacks drawers for women, no protection for getting out of tub/shower, no shelf for toileteries, no info that sheets are not changed during visit, lacks a reg. breakfast restaurant. Best feature is the gym and restaurant
October 22, 2013
Rated 4 out of 5 by Rizman Watch your bill when you depart...
I booked a room with SPG points. When my wife checked out she was charged a $55 fee. This fee indeed should not have been charged. I feel taken advantage of and still have not gotten my credit that hotel staff said I would receive after I called the next day.
May 10, 2012
Rated 2 out of 5 by chateado12 Back Ache
Showers are weak, half of the water comes out the shower head and the other half is wasted out the spout below. Beds are the absolute worst I've encountered in some time. Even as an SPG member, I am not likely to consider a Sheraton hotel in any future stays.
June 11, 2012
Rated 4 out of 5 by Lindworm Great location and staff
Stayed for 8 days during a conference. Surprisingly good food (no rubber chicken!). Fitness Center had all the equipment I typically use; location made it easy to go running in the morning. Excellent staff - they were easy to work with and very accomodating.
September 5, 2012
Rated 3 out of 5 by PDDC Typical, tired Sheraton
As I've experienced with other Sheraton locations, this hotel is clearly on the old side and needs some updating. General facilities are nice, but the rooms themselves are a bit haggard and in need of updating. Service, as usual with Sheraton, was wonderful.
February 18, 2013
Rated 3 out of 5 by Floyd Not Sure
Stayed 4 nights. Upon check-in was asked if
I would be parking a car, said no I would not.
Got charged for 3 nights parking anyway. Now I see taking their sweet time in refunding my credit card the 68.99. Wonder how many don't notice and pay anyway. Hmmm....
October 18, 2012
Rated 2 out of 5 by EscapeWinter This hotel needs improvement
I stayed in a room in the tower building on the 8th floor and the room was very dated. First it took more then 30 mintues to check in, because the staff person helping me was new and had no idea what he was doing. At one point he left and got a manager she came and got the information all set-up and then when she left he did not know what to do so he left for a long time to ask her more questions. The heat/ac did not work properly and the TV's did not work. I requested maintenance to come to fix the TV's and then again to fix the heat...which I did not have any heat. Then after they fixed it the heat would not turn off and it was like a sauna. I ate at the restaurant one evening and did not get part of my meal and the service was very slow. I also ate at the Yard House once for lunch and once for dinner and both times the food was great, the service was terrible. I am an SPG Gold member and when I asked for an upgrade I received it. They did not offer me any of my SPG perks only if I asked for them. The bathrooms are tiny in the tower building...there is not enough room to even move around. My room faced an office building so I could not open my drapes since the people in the office builiding could see right into my room.
April 18, 2014
Rated 4 out of 5 by Explorer712 Nice location,Friendly staff and clean
The only major problem was the restaurant pricing. The prices were very high such that we did not buy a single meal during our 3 days at the hotel. The 16 st mall restaurants had better value.
Unfortunately the parking "card reader" system did not work.
November 12, 2013
Rated 4 out of 5 by biztraveller01 Nice large room
The room was huge with lots of space. The bathroom also was huge, with a good amount of counter space. Would love to have more drawers to put away clothes so I didn't have to use my suitcase. Also, would like a full length mirror in the dressing room area.
June 27, 2013
Rated 3 out of 5 by Frontranger Tower may be different than Plaza
I requested an upper floor room and the staff provided an upper floor room with the caveat that it contained two full beds rather than the queens I had requested. This was no problem as I was by myself.
However, I have to assume that this type of room is the least often requested as it was in generally bad repair and in need of maintenance. The shower temperature was varaible, toilet prone to not filling, and the tub needed re-grouting.
In the main sleeping area, access to electrical outlets was accommodated through power strips-- never have I seen this in a commercial establishment. And, for whatever reason the room was never serviced in the three days for which I stayed. It may have been a misunderstanding of the "go green" campaign that avoids towel/linen changes, but it shouldn't result in no coffee refills, no cleaning, and no bed making.
The room itself was spacious and well-equipped with work space. However, it was in definite need of maintenance and updating to achieve the typical level of accommodation for a Sheraton.
February 7, 2013
Rated 5 out of 5 by Taymar9 First Stay at a Sheraton
I was impressed with the room size. Check-in was quick and efficient. Restaurant was very nice. Elevator service was the fastest I've experienced. Location was close to everything I needed. I would definitely stay at the Sheraton next time I'm in Denver.
April 7, 2012
Rated 5 out of 5 by Jill51 Rooms were wonderful. Great location.
I loved the large bathroom. Loved the comforters and bed.
April 17, 2014
Rated 5 out of 5 by BEL45 Best Service Staff I have ever encountered
This is the best hotel I have ever had the pleasure of staying in for a convention.
The housekeeping and service staff were immediately there to meet our requests and the service center checked to see that all had been taken care of in a timely fashion.
November 7, 2012
Rated 2 out of 5 by mary412 say no to the Tower
I had stayed at this Sheraton before; however, I had not been in a Tower room. The room was small and the bathroom was cramped. the charge for WIFI is absurd...seriously! We were less than impressed. Be aware if you stay at the Downtown Denver location.
November 6, 2012
Rated 2 out of 5 by dddk Great Downtown location
Tower rooms are very old style including the furniture. Beds are very comfortable and clean- great for before a business meetings. For a Sheraton, I was not impressed with the facilities. Definitely adequate for business, close to everything downtown.
October 6, 2013
Rated 5 out of 5 by Brenda2014 Excellent Staff
Wonderful stay, excellent staff. Octavio M. and Linda S. went above excellent service. I comment you for your all around great staff.
April 1, 2014
Rated 4 out of 5 by Ron579 Try to respond to guest requests
I asked for an upper floor in a hotel over 20 stories. The choice was not discussed with me. I was given the 10th floor overlooking mechanical equipment. I had to ask for a robe 3 times before 1 was lent to me for my stay. Otherwise the visit was fine.
June 24, 2013
Rated 4 out of 5 by RLS720 Almost Perfect
Everything from the service to the fitness center where outstanding. Only issue was the shower. They improved it while I was there, but it still had weak water pressure and poor performance. I expect more for a hotel that did everything else correctly.
September 17, 2012
Rated 4 out of 5 by ColoradoAlan Awesome Stay
Hotel exceeded my expectations. The staff was awesome. They were friendly and thoughful. The housekeeper saw that I had used all of the coffee in the room - she left me additional without my asking for it. That is service! She exceeded my expectations.
October 20, 2012
Rated 5 out of 5 by Rugby70 Attendee
All aspects of my stay were excellent. The personnel, location, food, and room were also above my expectations.
April 5, 2014
Rated 4 out of 5 by Phil11 Great staff here
They accommodated every need and were extremely friendly. The location of the hotel is very convenient, saddled between 16th St. Mall and the Capitol. The fitness center is also much larger than any other hotel's I've been to and is well-equipped.
June 13, 2012
Rated 5 out of 5 by balloonlady1 The staff was wonderful
We had a week long convention and the staff was always there ready to help and very pleasant. We enjoyed working with them.
April 1, 2014
Rated 4 out of 5 by CollegeAdmissions Great Location!
Great location for an extended business stay. The room was comfortable and clean. Wish that you didn't have to go down an elevator/escalator to reach the tower rooms. Great having the Yard House right there too. Can't wait to come back and visit.
October 11, 2012
Rated 4 out of 5 by Sledhead59 Downtown Denver Sheraton
Arrived around 3pm after driving 7 hours to be told our room was not ready, they said they were at capacity the night before... waited for 1 - 1/2 hours before our room was ready and all we got was they were sorry, so much for SPG recognition :-(
August 26, 2012
Rated 4 out of 5 by TiredFeet Great beds, endless hallways
Be sure ask for a room in the vicinity of the elevators. There is only one set per floor and the hallways are endless if your room is in the far hallway. The bed was great and they offer a "Green Option" (no housekeeping) - very nice to see that.
November 26, 2012