Rated 5 out of 5 by Penney Recommendation for improvement
was unabale to log on to internet even though I was told I had access.
TV was not functioning well - has sound but no picture on some channels
would be good to have small refrigerator for those who have extended stay
October 2, 2012
Rated 2 out of 5 by Tom1013 Poor Wifi Smell of deodorizer
Poor and intermittent wifi connection sacrificed my important business. The room smelled deodorizer which made me nauseous. Shower and sink hot water was brown during my stay. The bed is very comfortable and clean.
October 31, 2013
Rated 4 out of 5 by Economist comfortable but keep up with maintenance
Very nice room with the exception that the handle to turn on water in tub/shower was not tightly connected and repeatedly fell off. Rather heavy so lucky it didn't hit my foot. Other than this great room and hotel.
August 20, 2012
Rated 4 out of 5 by lionbernie Lack of Billing Statement
Stayed at this hotel from Nov.28 to Dec. 1. Was told at check-in and check-out that a copy of my bill would be emailed to me. Today Dec. 3 I still have not received it. Am very disappointed at this lack of service.
December 3, 2012
Rated 3 out of 5 by MLAA They say they are pet friendly
I was extremely disappointed in this hotel saying they are pet friendly but having nowhere for the pets to go outside. I realize it is in the city however I was expecting a courtyard or somewhere for them.
February 18, 2014
Rated 2 out of 5 by Anital Noise level at night unacceptable
Difficlut access to hotel parking; room assigned close to elevators and noise of other guests returning to their room and standing in elevator area- talking after 11:30 PM unacceptable. No thought to other guests.
September 8, 2013
Rated 5 out of 5 by Trixie59 This hotel was very accommodating.
Hotel staff were friendly and accommodating. The bed was possibly the most comfortable I have ever experienced while away from home on business. Great stay!
May 7, 2014
Rated 4 out of 5 by cjt19 Solid hotel in the center of Denver
Convenient to sporting events. Close to convention center, shopping, downtown business. Decent shopping and restaurants on 16th Street.
May 19, 2014
Rated 5 out of 5 by ottawa78 owner
Great motel. Good location, rooms very large. Staff friendly and helpful to accommodate us. The restaurant at the location was very good. It was the Yard house. Enjoyed the stay. Great accommodation and location.
October 21, 2013
Rated 2 out of 5 by 1stLt front desk was accommidating
I felt nickel and dimed to death and no reward at the end accept they waved Wi-Fi then at the end I did not receive a coupon promised for not getting housekeeping. $5 per day would be $30 and I never received it!
August 21, 2013
Rated 2 out of 5 by Ryan7767 Needs updates
Rooms were old and smelled horrific. Lack of hot water in the AM. When you used the toilet the sink would gurgle for a good hour after.
Not what you would expect from an SPG property.
However, the gym was nice.
September 15, 2012
Rated 5 out of 5 by zeus Professionalism
Associates courteous and polite, extremely helpful and knowledgeable, their training should be complimented. Continue your professional attitudes and demeanor. Thank for the wonderful hospitality and experience.
September 12, 2012
Rated 4 out of 5 by Andy12345 Pretty good downtown hotel option
This was a pretty nice hotel in a very active part of downtown Denver. The restaurant adjacent to the lobby was surprisingly good and reasonably priced. There are also many nice dining options within walking distance to the hotel. The lobby was incredibly spacious and quite nice. Too bad they charge for Internet in rooms, though it is free in the lobby.
I stayed in a 650 sq ft corner room. It was nice but the space could have been put to much better use with additional furniture and such - had a bit of an empty feel to it. Comfortable bed, good water pressure in the shower. Decent view from my fourth floor room. I imagine the view is better the higher up you go in the building. Pleasant decor. Starbucks coffee in the room is always appreciated when I stay at a Sheraton.
Parking was expensive at $24 per day but the hotel is in the heart of downtown, so it isn't surprising.
My room was missing a few essentials such as a room service menu and overview of the hotel. Unclear if they forgot this in the room or if they don't offer such a book or if they not offer room service.
December 1, 2012
Rated 4 out of 5 by tjb13 A one night stand
In and out for a meeting I wasn't there long enough to explore much more than my room and meeting space. Location is excellent with 16th Street Mall out the door. It is an expensive, LONG ride from the airport.
October 29, 2013
Rated 5 out of 5 by MBPC Great DOwntown Denver Hotel
This hotel provides excellent customer service and is very pleasing to the eye. Great location and the front desk staff is amazing!!
May 19, 2014
Rated 4 out of 5 by yelorose Very nice stay at the Sheraton
Room was nice, but would be small for two people. Room service was excellent...good food and great service. Was not able to connect to the internet although I was told I could. Would definitely stay here again.
October 12, 2012
Rated 4 out of 5 by Gary Friendly staff
The staff was hardworking and attentive which made my stay enjoyable. I was there for a trade show being hosted in the connected conference center. The combination hotel conference center was very convenient.
December 7, 2013
Rated 3 out of 5 by GusGus Hotel needs maintenance
The A/C could not cool the room to 68 F even though it was 45 F outside, even after engineering "fixed" the problem.
Bathroom door would jam shut and is a struggle to open.
Bathtub faucet handle was detached.
November 18, 2013
Rated 1 out of 5 by SPG9 Below Average Managment & Service
Poor service from the person identified as the manager (C. Schuringa) down to the persons at front desk. Poor service appears to be part of the culture here. This will not be my first choice for future stays.
December 10, 2012
Rated 2 out of 5 by lcbp38 pass on this hotel
hotel set up very inconvenient. Rooms look dated, and A/C did not work. Room keys worked for about 2 days, then had to rekey. They knew they were having problem with program/
Very expensive for what you get.
June 14, 2013
Rated 3 out of 5 by BSBS Average HOtel, Bad GREEN Program
Asked to participate in GREEN Program in exchange for 500 Guest Poiints per night stay, did Green Program for three days and received ZERO Points, front desk CSR could not credit my account upon check-out!
October 10, 2012
Rated 5 out of 5 by Mikie64 A great hotel all in all......
Am a flight attendant and for me the location for a long layover is very important, and your hotel met that need...Really enjoyed my stay and will definately bid for more Denver nights. thanks again.....
August 28, 2012
Rated 5 out of 5 by Jamie54 Fantastic Place!
This place is fantastic, it's the best place to stay downtown! Everything you need for a great visit is right there. The rooms, restaurants, the Mall, the "Yard House", it's all there and it's all great.
December 26, 2012
Rated 3 out of 5 by chowderski Anniversary
Booked a room for our anniversary, and indicated such in the reservation through the platimum line and at check-in.
Hotel made no effort to recognize the event, nor any recognition of my member status.
September 5, 2012
Rated 5 out of 5 by christopherh Recent stay
Hotel was great but internet was not sufficient in the tower section. as a business traveller it is very important to have good service so I can work from my room. Other than that, it was a great stay.
June 30, 2013
Rated 4 out of 5 by dropster69 Excellent Conference Facility
I attended a conference hosted at the hotel. The conference facilities, restaurants, and club level rooms were great for our event. The 16th street mall is just outside and great walking opportunity.
December 7, 2013
Rated 4 out of 5 by Randy52 Great Location
Went to A Rockies game while we were there. Riding the mall bus woked out great.
Hotel had great restaurants and bars. Air conditioning could have been better, room was cool. thermostat was set on 62.
August 1, 2012
Rated 5 out of 5 by SusieZ Very Good Hotel
I liked savings from not having towels picked up each day. Was not able to lower temperature a bit.
May 27, 2014
Rated 4 out of 5 by bac19 Convenient location
The staff is very friendly and competent. I've have been staying here for some years now, and the level of service is very consistent. Club lounge is very comfortable for work, and the view is great.
May 28, 2012
Rated 3 out of 5 by AlanS Large & Central
This hotel is huge - it has plenty of space. The staff is helpful & the location is fantastic. Although it has been cleaned up, the bathrooms are still excessively small in the guestrooms. Great gym!
April 20, 2013