Rated 3 out of 5 by Celeste58 This hotel has no warmth or personality
I understand that is is a huge hotel so my expectations would be difficult to fulfill. I am uncomfortable in large hotels, it's like walking into an airplane hanger. I understand that it would be difficult to manage, it's a small city, with many people to satisfy. I really liked the staff, who were very helpful and friendly. The food was adequate. I was there for a conference, so I didn't have much choice in staying there but I must say, I will not stay there again. I guess the only solution would be to break up the hotel into smaller portions and manage each one autonomously. I don't know what else to say. Thanks for letting me participate.
July 21, 2014
Rated 4 out of 5 by GameChanger Great location, great hotel
I was very impressed by the Denver Sheraton during my three day stay for a short conference. The location on the 16th Street Mall cannot be beat. The architecture and décor are very appealing and staff service level is high. I must admit that I was most pleasantly surprised with the lovely SPG welcome snack - there are benefits to signing up and prioritizing SPGs over other hotels.
August 17, 2014
Rated 4 out of 5 by jn1953 Good location
hotel is in a great location, within walking distance of many restaurants and shops. Good transportation by trolley if needed.
August 18, 2014
Rated 3 out of 5 by Valleygirl21 Disappointed
Our room was in the tower room 2012 and we felt that it was very small, with a small bathroom and tub. The bed was comfortable but I did not feel that the cover on the bed was clean. The air conditioner is loud and difficult to adjust to our own comfort. The housekeeper did not EVER replenish the soap so by the time we left we were using a tiny sliver of soap, and never left more than two creamers for the coffee machine. We used our Starwood points and cash and the room was overpriced even with the discount. We parked in the structure and felt somewhat confused at first with all of the different elevators necessary to find our room. The lobby is nice but I didn't even feel like we were staying at that hotel. I did not like staying in the tower. I would never stay here again.
August 13, 2014
Rated 5 out of 5 by Duchess1 Great Experience
My recent stay at the Denver Sheraton has made me a Sheraton fan. I was there for a conference, and staff handled it so well. Excellent facility, room furnishings (loved the linens!) and food. Don't know how it could have been better. All positive!
August 4, 2014
Rated 4 out of 5 by Cbarit66 Nice room, attention to detail needed
Room and location were great. Concierge/Platinum services with Larry were outstanding. In the rooms...Small things falling apart, door didn't shut to bathroom due to humidity, panels of doors falling off, lightbulbs don't work. In hotel- Elevators broken and remain open, slow decay.... Needed sofa bed made for daughter, staff was friendly and fast. Lounge staff was terrible, he sat on computer or checked his text 3 of 3 times I was in lounge, needs to be taught how to socialize and interact with folks or he is not needed....
August 12, 2014
Rated 5 out of 5 by Dbox Fabulous
Very nice! Close to a lot of restaurants and shopping. Restaurant at hotel was very good also and the full service bar was also very nice. Hotel staff very friendly.
August 15, 2014
Rated 1 out of 5 by kvbb Billed for 2 nights after I checked out
I stayed at this hotel for two nights (July 29-30) and checked out on July 30th which at that time I got a receipt showing that I paid for two nights. A couple of weeks later while reviewing my credit card statement I noticed that this hotel billed me for two additional days August 1st and August 2nd even though I had already checked out. When I called to get this issue resolved I could not talk to a live person but kept getting a message that the business hours were from 8AM to 5 PM Monday-Friday even though I was calling during that time. I finally got someone to call me back and supposedly they told me this was an error and they would take care of it. At this time I am waiting to see if the charges are reversed on my credit card statement.
I have stayed at many of hotels over the years but I have never been charged for additional nights after I checked out. It seems that the hotel was hoping that I would not catch the extra charges on my credit card since the reversed it right away after I contacted them. I do not think that I will be staying at this hotel or any Sheraton hotels anytime soon even though they are a preferred provider for my company.
August 14, 2014