Rated 2 out of 5 by BirdieBob Rooms are small and no dressers for clothes.
Even though I reserved a king bed the desk clerk tried to place me in a room with two double beds. Upon insisting on a room with a king bed, the clerk placed me in a very small room with know dresser and a very small closet. The bathroom stool was leaking onto the floor as well. I called the front desk to request a different room. The new room was an upgrade which I should have been offered in the first place since I am a Starwood Preferred Guest. Even the upgraded room was without ample dresser space.
June 19, 2012
Rated 4 out of 5 by pass Beautiful view, could use some TLC
The front desk folks were extremely helpful and cheerful. When I checked into my room, the view was just beautiful, but the table top was dirty and the bath counter was not very clean. I had to get a wet washcloth and re-clean all tops. Also, the ceiling had a big bubbly leak stain right over the beds, and the thermostat blinked nonstop that it needed repair. The room was wonderfully quiet. The concierges were not very helpful, and pretty much would give slight suggestions but no substantive help.
March 15, 2014
Rated 2 out of 5 by Mattie27 Bad Service
The bad service started when I checked in. I wasn't given the wifi code or any info about the conference I was attending (and other's did) - I was told that I was given a low floor (when I requested a high floor) because the particular building I was in (the tower) was the only one with king beds - that turned out not to be true. In the room, the mirrored closet door was cracked, my tv didn't work (they did replace it) and brown water came out of the bath faucet for a few seconds every time I turned it on. Also, the cream and sugar wasn't replaced when the room was serviced and dirty glasses were left in the bathroom. Lastly, at check out I was charged for three nights of parking...and I didn't have a car (which I told them at check in). On an up note - the bed was really comfortable.
October 31, 2013
Rated 3 out of 5 by Hothand24 Surprised!
This is the first time ever that I stayed in a hotel where housekeeping never came to my room to replace linen, make the bed or to clean the room. It was quite a surprise! Now, I could have called the front desk and complained about it after the first day, but I thought that the hotel was using its environmental policy of not changing towels and sheets to save energy. But after the third day when the maid stopped outside my room, but failed to ask me if I needed anything, and then moved on without even giving my room a once over, I knew that something was wrong. As I noted above, it was quite a surprise because I am a Starwoods member and I love staying at Sheraton Hotels. I will continue to do so. But I hope that I will not get anymore surprises like the one I had in Denver last week.
October 28, 2013
Rated 3 out of 5 by Laurill Not the best
We were unable to use our closet as the mirrored doors were off the track.
We did not receive housekeeping daily service as requested.
August 19, 2014
Rated 1 out of 5 by disappontedinDenver Sheraton in Denver NOT so NICE
Small rooms and I am a platinum member. big gaps on ALL the guestroom doors and the cool air left under the door. had to use their towels/robes to block the gaps in the door. The showers in two rooms did not work and one even fell apart. The club level floor served only fruit/cereal for breakfast..no hot meals. Check in was across the street from where many of the rooms were..in a differenct building across the street. I could go on but have run out of space to type. I would not recommend to anyone.
July 30, 2012
Rated 3 out of 5 by JRSguest This hotel leaves much to be desired
After a specific request for decaffeinated coffee made at 6:30am, the request had still not been filled by 7:00pm. A second request waited another hour to be fulfilled. Also, having stayed for seven nights, my SPG account reflects no stays. Why is that? Early in the morning, the vibration of plumbing pipes in adjacent rooms disturbed my sleep. Also, when I arrived, it took more than an hour of waiting in line to check in.
July 8, 2014
Rated 4 out of 5 by jn1953 Good location
hotel is in a great location, within walking distance of many restaurants and shops. Good transportation by trolley if needed.
August 18, 2014
Rated 4 out of 5 by janeway36 Great location
This was a great location for exploring downtown Denver. The staff was very friendly and we enjoyed our stay.
August 19, 2014
Rated 2 out of 5 by Shady714 Overwhelmingly Underwhelmed
I am always underwhelmed when I stay at a Sheraton hotel. There is never a refrigerator or microwave...no free in-room wifi....and the tv reception is crappy. This time I was on the 12th floor, and could never get the air conditioning cool enough. The water pressure was weak in the shower and when flushing the toilet, and I had to call down to get a hair dryer! Really? The only thing the Sheraton downtown Denver has going for it is the location. It is a great area to walk down 16th street mall.
June 25, 2012
Rated 2 out of 5 by JLJ22312 Make another choice in Denver
I found the staff friendly, but not effective. Without fail, every service request had to be made more than once before it was addressed. Every single request.
I was at this hotel both as a guest and a conference attendee. By far, the conference services were the worst of the two. The conference staff was inflexible, condescending, slow to act, and generally acted as if every effort they made was doing us a favor. The customer service was deplorable. I can't imagine doing business here again.
August 31, 2013
Rated 1 out of 5 by Lauren78746 Bad experience
I would never reccommned this hotel. I had a horrible experience from the moment i checked in until I left 3 days later. Sarah at the front desk was EXTREMELY RUDE! She should be fired! She debited my personal account when I had already booked with our company card and it took 3 days to solve the problem. I ordered room service and it took 20 hours before someone came and got the tray. For $175 a night, I would have expected a mini refirgerator, free internet and a dresser. None were provided.
October 8, 2012
Rated 4 out of 5 by HSHCLD Great Location, Great Parking
This hotel is two hotels. The tower was built in the 60's and the rooms are smaller. The tower rooms have a great view and have been nicely decorated. The newer side of the hotel was built in the 90's. It has bigger rooms and is also nicely decorated. Our only problem was that the television was only showing about 10% of the channels. The other channels had sound but a blank screen. I am sure the staff would have taken care of it immediately but we were too tired to deal with the interruption.
December 4, 2012
Rated 3 out of 5 by lovemylife Fantastic staff, not so fantastic property
The staff is fantastic at this hotel. The property condition needs improvement. We had a club room on the top floor. Very small room. Poor quality tv. Bathroom is tiny. Faucet handle fell off. Furniture was chipped. Carpet was stained. Some mold on the tile in the bathroom. The lounge is ok. The pool is in need of serious attention. The cushions were just downright nasty. Love the idea of cushions, but should be replaced (or at least cleaned). "Game room" next to pool was a joke. Now the workout facility was outstanding... but no locker facilities.. There is space there, but it is not being used. Why not make a nice his/her locker facility with showers and steam room for his/her. In short, this place has lots of potential with such a great staff. Money needs to be invested before I stay again.
September 6, 2012
Rated 5 out of 5 by Dbox Fabulous
Very nice! Close to a lot of restaurants and shopping. Restaurant at hotel was very good also and the full service bar was also very nice. Hotel staff very friendly.
August 15, 2014
Rated 4 out of 5 by MACro Overall good stay
My check in went very well but no SPG benefits were explained. I'm not sure if there are any other than earning points. I was using the "green option" on housekeeping so perhaps I would have received a free water each day? I did get 1 day of free internet (the only day I tried) so perhaps that is an SPG benefit.
A number of folks at my conference had a hard time figuring out their way around and one person had someone try to get in his room - supposedly that person had the same room number in the other tower. The two towers should have distinct numbers. Another person reported to the front desk an "odd" person loitering in the hall of her floor and was sort of dismissed by the person she called. Later that odd person tried to get in her room and she had to call back.
The fitness center was very nice, lots of machines and room to work out.
The food at the conference was excellent - a nice variety for the big eaters as well as those of us who like to eat lightly. Also, one night a couple of us ate at the bar restaurant and it was excellent.
I did not sleep well any of the 3 nights I was there. It may partly have been the altitude and the dry climate. My room seemed stuffy and the air dry even though the thermostat was set at 65. Finally I just turned the fan on all the time to circulate the air.
The hotel is excellently located and overall my impression is good. I would stay here again.
August 24, 2014
Rated 1 out of 5 by BalloonLady Not worth the price
I stayed here for the 2014 World Balloon Convention. My stay was nothing but a pain since I arrived. The wifi was awful and rarely worked and there was no cell reception anywhere throughout the hotel. I rarely was able to sleep as every night there was extremely loud music shaking my entire room until 1 am and when I called down to complain they said I should deal with it. Half the time nothing was working in any of my classes including microphones and projectors and it seemed like the instructors were always saying no one would come fix it. I spent way too much money on this hotel so I could grow my business with the convention, but because of this hotel I am a whole week behind on my business because it was far under par. I will not every be staying here again and will advise my friends do the same.
March 31, 2014
Rated 4 out of 5 by Library33 Conference Stay
After a slow line to check in due to a large group arriving, I was very pleased with this hotel. The staff was pleasant and accomodating. I stayed in the tower and my room was comfortable and had a great view. I took advantage of the "green option" which is important to me. The restaurants offer great food; however, I wish there was a coffee bar or some small food service in the tower. It was a very nice stay.
July 9, 2014
Rated 5 out of 5 by 123andy Delightful stay
After reading the YELP reviews of this hotel I had expectations that it was going to be terrible, BUT this was a great hotel, room was excellent, clean, modern, even bottled water. The bathroom was clean, the shower was excellent. The location next to 16th St Mall was terrific. Good restaurants nearby, one in the hotel was great. My safe was locked open and I asked to have it fixed while I was out. It was, but I had a call next day to make sure! Great staff as well.
May 22, 2014
Rated 2 out of 5 by littlegreykat Too Large for Comfort
Stayed here as part of a convention. Room itself was OK...weird layout with a teeny-tiny bathroom. Literally too small for more than one person to be in it at a time.
Most annoying thing about staying here is the elevator. You need to have your room key to go anywhere but the bottom floor. So, if you want to visit a friend on another floor, go to the pool, go to the Club Room, etc., you need to have the key.
Not so bad, you say? Well, it is if your room key keeps getting demagnetized or when you push a floor and the elevator goes in the opposite direction. After 4 days (length of the conv), I was so over the card thing.
One note about staff --- the housekeeping was fantastic. Also, Brad at the front desk was very professional and accommodating. Some of the other front desk clerks...not so much.
September 5, 2012
Rated 2 out of 5 by Riddle Denver Downtown Sheraton
The biggest problem is with extra charges for check in. I was charged $50.00 twice totaling $100.00. I was told by the desk clerk this would be removed, but this has not occured yet. I was obviously led by incorrect information that these charges were just temporary. The price quoted was different that the final price. Not very happy!!! The Yardhouse Restaurant service was bad, it took 10 minutes for the staff to recognize we were there. The pizza served was not crisp at all. Not Happy!!
March 11, 2013
Rated 4 out of 5 by Busybody Really a nice place to stay
The hotel and it's facilities are really great. Business meeting rooms and service staff were really great, clean and well kept. The hotel staff was really great and helped answer any questions I may have had.
August 11, 2014
Rated 4 out of 5 by jane82 single & dining
The restaurant staff was extremely nice making my dining experience very comfortable for a single woman traveler. Several of them would stop by and make small conversations with me. It was the most comfortable single dining I have had. Thank you.
August 8, 2014
Rated 2 out of 5 by DerekD Poorly maintained rooms
My hotel room for the last two evenings was below the standard is expect from a Starwoor hotel. The air conditioner leaked and cause the carpet to be wet, this will undoubtedly cause mold if it hasn't already. The bathroom ceiling was falling down and looked disgusting. This one is trivial, but the ironing board had no padding and left an imprint of the medal pattern of the ironing board on my shirt. I was very disappointed in my stay at this property, I won't stay at another Sheraton.
August 30, 2013
Rated 5 out of 5 by Habell73 Excellent location, great amenities
This hotel is right in the middle everything. It's easily within walking distance to several dining, shopping, attractions and nightlife options. It is very clean. There are a couple of lounges in the hotel along with a coffee shop and a restaurant. The staff are well trained. The concierge was very knowledgeable. They have a internet lounge in the lobby for guests only - they have terminals there or you can bring your own.
June 29, 2014
Rated 5 out of 5 by Nancymoneydiva Bellman went above and beyond.
My rental car was parked in a tight spot and I couldn't get out of the garage. I asked a bellman (Partrick?) for help. He hopped in and inched it forward and in reverse -took twenty minutes but he did it.
Great service all around but especially from your new bellman.
Great location and great service! Highly recommend this hotel.
July 27, 2014
Rated 1 out of 5 by Karl2012 2013 NYE stay at its worst!!
Usually I love staying at the Sheraton Downtown Denver but this last time was aweful. The fire alarm went off twice in the middle of the night, which shuts down the elevators and we were on the top floor. Then our key for the garage never worked so we had to keep calling the valet to let us out. Next, we ordered room service and it never showed up and to top it all off I get back home and find out I have been charged twice for parking because they couldn't get it together. Worst of all when we complined about the room service and fire alarm they did nothing to try and make it better and I am still trying to get my bill sorted out.
Because of this stay I CAN NOT imagine staying at this hotel ever again and will not recommend it to anyone else. I travel to Denver a lot and this was a complete let down.
January 4, 2013
Rated 4 out of 5 by Jilliansue Great location, BUT...
I have stayed in this hotel 4 times now. I absolutely love the location, the staff is very nice and the rooms are clean and comfortable.
My only complaint is that 3 out of the 4 times I have stayed there, we have been awakened during the night by a fire alarm, and have been informed that someone pulled the alarm On the most recent occasion (September 1, 2012), we were awakened by the "all-clear" announcement only. This makes me reluctant to stay at this otherwise great hotel again.
September 14, 2012
Rated 2 out of 5 by Bobbi Customer Service is Horrible/Rooms Dirty
The Front Desk billed me for $495.00 for a deposit on my Debit Card after I asked them to put incidentals, deposits, etc. on my Credit Card. Spent two hours trying to correct the system that put a fraud alert on my account allowing no access to cash on my first night in Denver.
The bed skirts were white and extremely dirty. The hotel in general was extremely hot - including our room. We were given an ADA room with no bath when a bath was requested and necessary for health reasons.
March 5, 2013
Rated 1 out of 5 by KarenColoSpgs Very Disappointing!
When we when to register for our room we were told that the room we reserved wasn't available and that we would be getting a better room--free upgrade. we were to have two queen beds but this room had one bed and it was small. Plus there wasn't a fridge in the room.
August 4, 2014