Rated 2 out of 5 by Edward Terrible Experience
We were in Denver for a large volleyball tournament. We arrived at the hotel at 3PM and did not get into a room until 9PM at night. We were to stay on the same floor as our team, but ended up on another floor. The next day they moved us to a room on the floor we were suppose to be on and at 1:30 in the morning there was a loud noise coming from our vent. The only option was to wake my daughter and move to our 3rd room in 2 days. The staff was not helpful at all in rectifying our situation and there was nothing offered to us for all our trouble.
March 5, 2013
Rated 2 out of 5 by Wilson1020 Not the experience I expected!
I've stayed here before and the first time was a better experience. I booked 2 rooms this time. The room with the king size bed felt like a broom closet. It was extremely small. We could barely get a stroller in the room. The door was really hard to open. My husband had to almost tear down the bathroom door to get out. The pillows were terrible plus there was a black hair on the pillow and I am blonde. The other room was spacious with the 2 double beds. They never said they were going to charge my credit card for parking we were told it was free. I ended up paying $58 to park for 2 cars. The pool was cold and had snot or something in the water so we pulled the kids out of the water. Overall just not what I was expecting from a 4 star hotel!!
September 3, 2013
Rated 3 out of 5 by BAL230 Not What I Expected
I checked in my room and noticed 2 things, a strong musty odor and a big spider. I took care of the spider myself and since there were no other rooms available(?) they ionized the room which worked pretty well. What I noticed is that there was no follow up from staff to find out if the problem had been taken care of which I would have expected. Also in regard to service, the staff in the hotel restaurant was very slow. One evening I had to go over to the bar and ask if there was anyone that could help me. I will try another hotel next time....
June 11, 2012
Rated 2 out of 5 by Chief45 Customer service was at best average
My wife and I arrived at hotel late evening with a number of bags and although a number of staff on duty around porter area there was no offer of help. The check in was at best functional, certainly not warm and I had to raise my spg status to be offered the points, free wifi etc.
I had paid extra for a mountain view but the room I was given in the tower had no view. Generally a disappointing performance by the staff on duty and would be seeking some money back given mountain view not provided.
August 22, 2014
Rated 1 out of 5 by Cas75 This hotel does not meet the standards of Sherations that I have stayed in.
The first room we were assigned was unacceptable as it reeked of mold. The second room was better but the bathroom had a strong odor of mold. When returning to the room on Friday evening, we noticed another odor from the bathroom and found that matter from the drain had back filled into the bathtub. The same thing happened Saturday evening and we were moved. One day our room was not cleaned. We also had key problems. The Saturday evening meal was absolutely the worst meal I have ever been served. I would never recommend this hotel to anyone visiting Denver. I was also promised by the front desk that that my receipt for the stay would be emailed. I have yet to receive either the billing statement or the promised coupons to encourage a future stay.
September 9, 2013
Rated 2 out of 5 by LJRussell Not prepared, not trained, not the one
I stayed at this Sheraton for a conference. When I got there, the registration line extended the length of the hotel. They only had 3 representatives to register us. It was as if they forgot we were coming and didn't staff up. Once I finally registered at 12 pm, I was notified that I would receive a call to let me know my room was ready. Finally at 6 pm, after receiving no call, I went back to the front desk to learn that my room was ready. My room was okay - nicely located on a high floor with a great view of the city and mountains, but there was a very bad mildew smell. The rooms are noticeably old with very old finishes (the toilet has a wall pull down lever for flushing). I will only stay here again if a conference I'm attending forces me to.
November 4, 2012
Rated 2 out of 5 by TomPC Poor room quality/value in Denver
For $260 a night, I expected more than a closet for a room; it was a poor value, and very disappointing. As part of the small room, the bathroom was pathetically small. I stayed in the tower; I don't know if all rooms are like this or not, but would not book a room here again as we start our project in Denver. Bed was also uncomfortable. Dining and rest of facilities were as expected; however, having lived in Denver for several years as well as traveling there frequently, I know there are much better hotel values in the city. I actually stayed at another hotel in downtown Denver the night before checking in here; and for virtually the same price, it was a much better hotel. Definitely not recommending this hotel, and will share this review with our client.
June 12, 2014
Rated 3 out of 5 by Pete55 A few missing pieces
When we stay in a hotel we expect that it will begin with a welcoming checkin. We got that by the second person. The first was the check in person for SPG line. He took a long time, and finally walked away with the gentleman that he was talking to at his station! I felt very badly for the business woman who was ahead of me in the SPG line. When the line at the regular check in became available I took it. The man at that desk did a fine job.
The room was supposed to be a upgrade in the area of view. It was listed as a room with a great view of the Rocky Mountains. I don't think that a glimpse of the Rockies through numerous buildings qualified as an upgraded room.
The bed was fine, but the bathroom was outdated. It was clean, but nothing special in terms of decor.
The Restaurant was large, a bit noisy, but very nice food. Nothing fancy mind you, but they were actually able to provide us with a yummy entree that was vegan! The server was great.
This hotel has potential, but needs a few upgrades, and needs to retrain one particular staff member.
October 8, 2014
Rated 5 out of 5 by ShawnyB Great Location and Amenities
Staff was superb, especially the bell staff and valets. In a perfect location to enjoy all of what Downtown Denver has to offer.
October 13, 2014
Rated 5 out of 5 by Roami26 GREAT location and FANTASTIC GYM!
Location, location, location! The Sheraton Denver Downtown is in the heart of it all. Walking distance to LOTS to eat and do....including a nice stroll for events at the Pepsi Center.
Besides the great front desk staff AND great SPG Platinum recognition...this Sheraton has the absolute BEST GYM I've seen in any Starwood hotel...hands down!
For a great stay AND a great workout...this Sheraton gets 5++ stars in my book!
September 16, 2014
Rated 5 out of 5 by VV101 Great location
Stayed for a conference. Checked in early and experience was not good. We were not told about using key card for elevator and overall Andrew did not seem to be familiar with his job. The room we were 1st assigned smelled musty with a concrete wall and rock view. He didn't offer us a fridge or truly make us feel welcomed to be there. Upon calling front desk about the room Terry made a 100+ better. It was amazing. We no longer had to wait on room #2 and they were right next together on a higher floor with a view plus our frigs were delivered right away-and Terry called to check on the progress and to make sure we were happy. Thank you Terry-awesome job! Get Andrew more guest relations skills as time improves how one relates to the public. Don't fire him.
May 28, 2013
Rated 4 out of 5 by DOC31 Needed a better view
In general, this hotel was very good. Not everyone will have my complaint. I looked out my window and I saw what looked like prison walls. Someone made an attempt to improve the view by placing a sculpture on the floor of the area but it was too small to make much of a difference. I don't know how it is determined who gets the room with this view, but from now on I'll make sure if I come back I'll never get this room. The hotel really needs to do something to make the view more pleasing, e.g., plants, paint the grey walls, etc.
May 12, 2014
Rated 3 out of 5 by celchicago Housekeeping must improve
We came back from skiing pretty late and very tired to be waken up at 7:00 a.m. by the fire alarm who kept on going on and going on for at least 15 minutes. We could never go back to sleep! Then everything seemed to go wrong. There was no bottle of water but just the complimentary paper usually attached to it. There wasn't enough towels in the bathroom, even though our reservation was made for 4. And as my daughter was packing she found a leftover meal nearbye her suitcase on the window ledge! Discussing! Nonetheless the employee at the front desk refunded us the money the room cost us as we booked with cash and points, we felt that this stay wasn't up to the Starwood hotel standards we've been experiencing for the last 5 years as prefered gold members.
February 19, 2013
Rated 1 out of 5 by mpink723 This hotel needs significant improvement
I was very dissatisfied with the cleanliness of this hotel. I was in Denver for a conference and upon arrival we arrived into a room full of dust. We had brown water coming out of our shower the following morning and had to suggest the idea of moving to another room. We arrived in that room to find that we were sleeping on dirty sheets. After calling the front desk and having someone bring sheets, we didn't get clean sheets until the third time.
I will say that the engineers and bellman (Ben) were very helpful throughout our stay.
May 22, 2013
Rated 4 out of 5 by OccassionalTraveler Overall Great Hotel
Great hotel, in good location. Can walk to lots of events, restaurants, and other local spots easily. Can also get lost pretty easily in this hotel as it is two bldgs, with elevators everywhere going to different places. May want to write down where you park to make it easier.
Would prefer that the 2 in gap on the bottom of the rooms be dealt with. Its amazing how much noise filters in though them in the middle of the night.
Front Desk personnel were really great. Gave tips on moving around the city, places to eat, tips to make the stay better. Moved a lot of people through checkin quickly, but still felt like they took the time to speak with each person and answer questions.
Sorry we only stayed here for one night, but it was great, and we will be back for more on future trips.
July 29, 2014
Rated 3 out of 5 by Sharon312 Not a great experience
Rooms were small and my coworker had literally the tinest hotel room i have ever seen and it was still same rate. I had to change rooms on arrival after finding my room was a handicap access with only a curtain to separate the shower. First call i was told i couldn't switch. Decided to try again and was able to move, but had to find my way back to front desk with luggage to accomplish it. Hassle. We booked our rooms months ago when the conference first opened reservations. I would understand if we had booked at the last minute and had to take what was left. We didn't. Navigating to find the correct tower and elevator took some practice. i asked for my SPG number to be added and i don't see it. Sorry not the best experience i have ever had at a Starwood hotel.
May 19, 2014
Rated 4 out of 5 by MotorCity66 Location is ideal to explore downtown Denver
I selected the Sheraton over a competitor because of its outdoor pool. As a first-time visitor to Denver (traveling solo for leisure over a holiday weekend), the location was perfect at the start of the 16th Street Pedestrian Mall with its free bus; close to the city bus station; and a $5 cab fare most any place downtown when I preferred not to walk. When housekeeping missed servicing my room, I was offered a complimentary breakfast. My only disappointment was missing two days at the pool because of re-surfacing. I would return!!
May 27, 2013
Rated 3 out of 5 by ARLO Bathroom needs work
I was in room 1136, and when I got to my room I was tired and decided to shower. The ceiling in the shower was falling apart and stained. It looked really bad even for a deal on price line. when you pay over $100 for a night it is sad that the room is not up to par in presentation. I will stay there again because of the location, and the young lady who helped me at the desk! She is what customer service should be like on all levels. I was very disappointed that the pool was under construction too. That was definitely a let down.
May 14, 2013
Rated 4 out of 5 by rrb2008 Solid hotel. Great location
Pleasant experience. Great location convenient for walking to many shops, restaurants, etc.
October 12, 2014
Rated 3 out of 5 by Jabrown Not up to SPG standard
Was there over the weekend (Friday-sunday). Started off with very slow Checkin process as front looked to be under staffed. Front desk representative was not that welcoming as I am use to at SPG properties. Room was clean but nothing special. Had normal room with King. Did pay extra for star club and when I tried using my key didn't work. Went back and tried. Umerous times with different keys and no luck. Went to front desk where manager surprisingly wasn't that helpful. Overall big Sheraton that is more built for conventions.
September 12, 2012
Rated 1 out of 5 by MMBSPGLoyalist This hotel does not live up to SPG expectations
I was beyond disappointed in this hotel. Worst SPG experience I've had. Reasons:
1) Bath towels were dirty; had brown streaks.
2) Toilet was visibly dirty; room smelled like a toilet.
3) Hotel alarm clock went off at 6:10AM; I had not set it or touched it since I arrived.
4) Turned on shower upon being rudely awakened at 6:10AM, and shower soaked my fully clothed body with cold water. Shower function had been left on by housekeeping and was turned directly at me standing outside the tub. It flooded the bathroom floor and soaked me. Infuriating. Seems your housekeepers have a very immature sense of humor.
5) When I called guest services, they responded to this frustrating ordeal by sending fresh towels. Entirely unsatisfactory.
I will never stay at this Sheraton again.
June 20, 2014
Rated 2 out of 5 by Findog Tired Old Sheraton
-small, tired rooms - no mini bar, no fridge, very basic amenities. Closet door was broken. Wall decor in the hallway was ripped off and hanging down.
-as an SPG platinum guest, I would have expected more than just free wifi for my loyalty. This property offered nothing extra, and the wifi was very poor - constantly kicked off and also had to re-login each time we returned to the room.
-Club Lounge appears to be an afterthought. The "free" breakfast was poorly stocked (food, cutlery, dishes) and there was several "oh, we are out of that" answers from the attendee. Coffee maker was broken
-European style bathroom (read very small)
-comfortable bed and pillows but in tired surroundings
-location is excellent, but that is not enough to get me to book there again.
October 28, 2013
Rated 2 out of 5 by JBontheroad Poorly managed
Upon arrival at 8:30pm, our rooms were not ready and the hotel was turning guests away. After waiting almost 2 hours, the room was finally ready and turned out to be what can only be described as a converted maids closet right in the elevator lobby. The trashcan still had a dirty q-tip in it and the hot water took no less than 10 minutes to finally get warmed up. The next day the front desk said they would move me to another room while I was in a meeting and would call when this was done. The call never came so I called to follow up and found they at least did move me. The new room was adequate except the tv needed a repair and there was a disposable razor cap from a previous guest in the shower.
This was not the level of service I expect in a Starwood property.
November 21, 2013
Rated 5 out of 5 by Crystal198 Great Hotel Stay
The hotel was very helpful when i left something in the room after check out. The service and stay were great as well. No complaints.
October 9, 2014
Rated 2 out of 5 by Danno17 messed up reservation
Either your practice of blocking rooms for travel companies caused this or your staff messed up my reservation. I was to stay 4 nights and am very sure that's what I told your staff. When I arrived I was told it would be only 3 nights and the hotel, and westin, were full for the 4th night. I had to keep checking with staff to see if something opened up. At least another half dozen conference attendees had the same problem. I'm on the planning committee for the conference and was very upset with all the stress you created.
July 25, 2013
Rated 2 out of 5 by Megan1530 Bad Experience
I stayed at your hotel for 5 days, 4 nights and I have never had an experience in a hotel such as this one. The initial room had a mildew smell and made it difficult to sleep. I let staff know and my room was promptly switched The next room had its own problems. The air conditioning did not work appropriately and a box fan was placed over the AC vent to circulate more air. The fan made a lot of noise and made it difficult to sleep. Poor experience and not a hotel I'd recommend to anyone traveling to the Denver area.
May 23, 2014
Rated 1 out of 5 You reinforced my previous opinion
I travel and complete over 250 overnights a year for work. I have tried Sheraton off and on. Still, your front desk welcome, the amenities I am offered as an SPG member and the smoothness with which issues are handled lacks significantly. I was once again quite disappointed with the overall experience at Sheraton. The room was exceptionally clean and comfortable and the housekeeping staff were fantastic. Front desk staff, managers and amenities such as free breakfast, water, free internet and newspaper were all lacking.
July 29, 2012
Rated 3 out of 5 by Frequenter81 Good SPG, but could be better
The Sheraton is well placed in Denver! Some rooms are older and worn compared to SPG sister (Westin) down the street. I wouldn't consider this hotel to be on the same SPG level as the Westin. That said, the staff is ALWAYS wonderful, the rooms are clean and comfortable, and everything is expedited when needing to be taken care of. Valet has become more costly in the past year, but it's worth it while being downtown. Very close to Coors Field and Pepsi Center (walking distance).
August 8, 2014
Rated 3 out of 5 by rangerover POOL AREA
I booked this hotel for the specific reason that I wanted a relaxing weekend sitting around a pool. I was sadly disappointed. First there wasn't enough seating areas for the amount of rooms this hotel has. The seating was not only limited, but uncomfortable.The atmosphere was total concrete and pool, lacking any warmth. Non existent plants, trees or flowers, anything to brighten up the area. Very unwelcoming. Will not return. On the positive, I would like say to every experience with a hotel staff member was pleasant.
July 1, 2013
Rated 2 out of 5 by MasinaP18 Not the greatest stay
There are several issues that i had during my stay. my room had a bad smell so they had someone come up and spray air freshner, still not good, my key was never registered to my room, so i was charged out the nose for parking, and when i went to the front desk to bring to their attention, i was told there really wasnt anything that she could do, but fix the card now, as to which that was my last night, what a waste. The room was ok, but it needs improvements or updates. For this to be a Sheraton I expected a lot more.
October 2, 2012