Rated 5 out of 5 by TechDiva80 Wonderful conference hotel-downtown location is convenient and amazing
I attended a national conference in April 2014. Its about a 30 minute ride from the airport. the Sheraton is located right on the 16th street where any store that you need is located. The staff at the hotel was friendly and helpful. Opt for the room with the mountain view in the tower building. Its worth it! Beautiful heated pool and the workout area is state of the art with a great view into the City. The bed was super comfortable but there was a strange musky odor like there was a water leak. I hope they get that fixed. Aside from the smell everything else was wonderful. I highly recommend.
April 28, 2014
Rated 5 out of 5 by Thechemist Hotel exceeded expectations
The Hotel exceeded my expectations. The quality of the room was fantastic. The bathroom toiletries availible went beyond all other hotels that I had stayed at the prior year (13 hotels). The only downside was the size of the bathroom. It seemed a bit cramped. The best part of the hotel are the employees. I had contact with three employees while I stayed there and all were very helpful, excited, and pleasant to be around. The conference that I attended that was at this hotel has the potential to be held at this location again next year and If this venue is chosen again, I would be happy.
May 12, 2014
Rated 5 out of 5 by JazzDad47 Great stay
This is the best location in downtown next to many historic sites and on the 16th Street mall. Add a great hotel and staff to that and you have a winner.
August 5, 2014
Rated 5 out of 5 by Gerriemax Great conference facility.
My stay at the Denver, Downtown Sheraton was just a delight. Only glitch was getting out of the parking garage when my conference was done. Way to long a wait.
August 4, 2014
Rated 4 out of 5 by PoohBear2 Good experience, but small room and elevators
Elevators on side were the smallest elevators I have ever seen in my entire life. That is not an overstatement. Room was small (toilet flush was located in the wall, not on the toilet itself). However, staff was for the most part pleasant and it is a great location right off 16th Street Mall. I admittedly did not take advantage of any of the amenities and did not spend much time in the hotel itself, so I can't comment regarding the pool, gym or club lounge. I'd recommend it for a decent stay but not if you want something really high-level.
June 26, 2014
Rated 3 out of 5 by izaki i'd say this is sub standard room!
The amazing thing is that Trevor was so sweet when I checked in and he was so pleasant and efficient but I have to say overall this was one of the poorest and most unappealing room in a long time for me to stay at (and I travel a great deal every year, so I stay in TOO many hotels and I can surely compare with a very critical eye)!! I was even recognazied as a Gold member and was given the Club lounge key (not that i even had time to use it) but when I asked if it was an upgraded room i was told it was :-( My gut feeling is that the tower was the dumpy small rooms with tiny bathrooms, and old looking furtinure and small size! not even the usual complimentary water bottle in the room..
December 19, 2012
Rated 2 out of 5 by Milo123 Non-Standard Hotel
This hotel is an aged and non-standard property. The hotel is split into three distinct sections, the guest rooms are in two towers - the main guest room tower is located access a busy road from the lobby and restaurants, which makes it very disjointed and difficult to access.
My tower guest room was described to me as an "upgraded king room" however it was actually very small (1/2 the size of normal guest room). The furnishing are old and oddly laid out. There is no dresser (a few drawers in the closet - the closet doors are falling off). The washrooms are VERY small. The AC is bad, the windows don't open either. My room was always serviced very late in the afternoon - the amenities are lower quality.
The location is great - directly on the 16th street mall. There are many homeless and street people around this hotel - makes one feel unsafe for sure.
The elevators are extremely slow and inadequate. Everyday there were big lineups at the elevator (in both buildings)
For the price, this hotel is poor value.
July 30, 2014
Rated 5 out of 5 by Nancymoneydiva Bellman went above and beyond.
My rental car was parked in a tight spot and I couldn't get out of the garage. I asked a bellman (Partrick?) for help. He hopped in and inched it forward and in reverse -took twenty minutes but he did it.
Great service all around but especially from your new bellman.
Great location and great service! Highly recommend this hotel.
July 27, 2014
Rated 5 out of 5 by GaryD1953 Loved this Hote!
Would come back again....great location to everything in Denver!
August 4, 2014
Rated 4 out of 5 by Jig1600 Unexpected Wake-Up Call
After flying 4 hours to get to Denver and running directly to a client dinner, I finally made it back to the property around mid-night before getting up at 5:30a to continue my journey to Vail. Unfortunately, the fire alarm went off for 25-solid minutes at 2a. After 25 minutes, there was about 2 minutes of silences which was followed by another 2 minutes of annoucements (all repeative) letting us know that we were all-clear. When I went to check out that morning, the front desk did not apologize or acknowledge it at all.
Also, parking garage is incredibly small - specially for a full-size SUV.
August 22, 2012
Rated 4 out of 5 by Scottsdale29 issues not resolved
Front desk agent DID NOT respond to broken phone ( Dead ) connectional portals not working and TV remote broken. After walking to the desk from the 11th floor TWICE to report problem and be told that some one would be up to fix and address the problems and would respond ,those issues were NEVER RESOLVED. I felt the desk clerk was nasty and I was bothering Her,
I also found Tonys ( Hotel Manager ) response after I went to the Ex. office to be " cookie cutter " and as if I bothered him with trivial issues, He stated He would " Get back to Me " as of today that call STILL has not happened,
April 1, 2014
Rated 3 out of 5 by traveller0145 Conference hot spot
We had a conference in your location from April 9-11. We came in a few days early to do some touring. We had asked the concierge where we were on the map and she said "oh lunch time" and walked away. She met a friend for lunch in the back and walked right by us again, with no response. We had to go to the visitor center for help, where they were very helpful and they stated our situation at the hotel has happened a lot. They were helpful and that is how we determined what tour to go on. The next day when we went to book the tour, we had a male concierge, and he was VERY helpful. It made up for it. The conference rooms were great, and the lunch and breakfast were incredible! Overall, great exoerience!
April 15, 2014
Rated 3 out of 5 by dpete26 Location is Great
Located on the end of the famous 16th Street Mall, with shops, restaurants and free bus service. Lively bars are at the other end, but still within walking of the hotel. Pool is heated, but no hot tub/Jacuzzi. Hotel rooms are typical sized, but small bathrooms-only one person at a time. Hotel is a hub for conference activity and always busy. Rooms and hallways are in need of a refresh; décor is fine, however, getting very worn in many areas (e.g. large wallpaper panel hanging in my hallway). Splurge for Club level (if not with a conference) free in-room Wi-Fi and a higher floor in their tower.
October 31, 2013
Rated 3 out of 5 by SMS57 ok, not great
We had 2 rooms for a conference- no free internet from rooms -only from conference area- very inconvenient. NO whirlpool/ hot tub...Broken sink stopper in 1 room, 2nd room got a call the final night at 10:30pm- leak below & women had to get dressed pack up & evacuate room- the front desk even asked if they would come down to lobby for key cards! Then they were sent to smaller very hot room - no offer of reimbursement or upgrade for the inconvenience!
Front desk needs customer service training- not very friendly at check-in or check-out!
The banquet food & service was good- better than average.
September 11, 2013
Rated 2 out of 5 by jaxzin1327 What a series of unfortunate events!
We were moved to another room due to HVAC problems and put our bags in the new room, only to return from dinner to find they had been taken to storage. We awoke the next day to find no bath towels in the new room either. We spent a lot of time waiting at the desk or in our room for new keys/new room assignment/our luggage to be returned and towels among other things. It appears that the staff didn't communicate well with each other regarding what was going on with us. We never received the phone call promised when a new room was available and had to spend a lot of time trying to get one when we were supposed to be going to dinner. Then the other events occurred causing our luggage to be brought back to us after midnight and we arose the next morning unable to shower without having to call and wait for towels.
July 8, 2014
Rated 4 out of 5 by Doc1966 hotel fine; guest room very disappointing
Hotel was clean. Location excellent. Front desk and reception staff also excellent.
I declined Evergreen program, but housekeeping not aware or ignored this. No clean towels. Bathroom not cleaned each day. Trash left on sink counter top once. Bed was made daily. Room needed vacuuming one day, but it wasn't done. HVAC did not work properly. I failed to notify engineering, but the thermostat was flashing repair icon the entire time I was at hotel. Very disappointing. I've been to Sheraton many times. First time such a poor experience in the room. Otherwise, hotel was up to Sheraton standards.
June 16, 2013
Rated 2 out of 5 by Amy71 Frustration!
My boyfriend and I had an amazing night in Downtown Denver. The hotel was accomodating and friendly....until the morning of checkout and after. I was woken up by housekeeping knocking at my door asking me when I was going to leave! Isn't that why hotels have check out times? I was very put off and when I checked out I let the front desk know what had happened and basically got the brush off. After I returned home, I had a billing question and was told to take it up with my bank when in reality the bank told me the hotel was at fault. The women I spoke with in billing was not helpful and I feel like the hotel tried to double charge me. Very Frustrated ! Customer Service was definitely lacking!!!
December 5, 2012
Rated 4 out of 5 by ws1022 nice location-nice food
In Denver,at check-in, a woman at the front desk named 'Yoko' should get your international employee of the year! She went above and beyond! We had a suite and the room itself was very roomy, but about that bathroom?!? It was so TINY and OUTDATED! Such a wonderful hotel, and our experience was "brought down" because of that bathroom! All the hotel employees that we dealt with were excellent, but YOKO was special! Thank You, Wayne Shaw
July 14, 2014
Rated 3 out of 5 by MDinFL Denver
They had to change our room twice, once for it being the wrong type of room (even thought I called an hour before checking in to confirm the type of room i was getting) and the second time because the bathroom door stuck so badly I had to almost break it to exit the bathroom. I decided to just keep the room and not close the door, the the hotel said it was necessary to change rooms as it was a hazard. So, the third room and the second were extremely small, I have had bigger rooms in lower rated hotels, and not enough power outlets In short, for the price of this hotel, I expect much more.
August 16, 2013
Rated 4 out of 5 by bergie great location .. love downtown Denver
Checked in .. all prefer... got an exec suite but the bathroom was tiny... all else was great..
Got the 500 points for not getting my room cleaned by my request.. perfect.. only there for two nights.. was happy with the location.. just off 16th street.. love that the buses was free to get on and off... downtown.
Save a few $$ and ventured back and forth from the airport by bus for $11... wish their web site suggested that. Take the downtown free bus to the station.. and get the bus to the airport... $55 by tax and around $30 by shuttle are the other options.
Would recommend the place.
February 16, 2014
Rated 2 out of 5 by tcartw Not What I Consider 4-star
I've stayed at the same Sheraton before and had a nice time with no complaints, however, when you draw the short end of the stick, you get summoned to the tower rooms. They were very small and awkward spaces. They required two elevators and a short walk to get to. You could easily tell these rooms were old and had been refurbished. Loud and outdated furnace, a shower vent that seemed to be falling apart, a toilet that didn't flush (Please look into the last one rm 526). It really wasn't anywhere near the 4-star experiences I've had anywhere else (including your other non-tower rooms).
February 17, 2014
Rated 3 out of 5 by auriemf Average hotel, some false information
I was there for a conference the second week of November. I choose this hotel because, even if it was more expensive than others in the neighborhood, it offers a heated swimming pool and a complementary wifi, at least in the hall. Well, the pool was cold and closed (no cleaning, no cushion on the deckchair, ecc...) and the wifi works properly only very close to the access point: many people packed in few square meters to have a good signal! The other thing was ok: room (unfortunately the second floor has a wall in front on the windows, not a great view!), staff (very nice and helpful).
November 22, 2013
Rated 1 out of 5 by Flog The Dump in Denver
$200 a night for room that looks like it should rent by the hour. I always use conferences to show my product to advantage, I hope Starwood isn't doing the same here.Totally dissatisfied.
July 28, 2014
Rated 5 out of 5 by FrequentTraveler13 CHOOSE THIS DENVER HOTEL
Beautiful lobby, beautiful service and amazing room. I loved this hotel. Got an upgraded suite with great downtown Denver views. Centrally located and amidst all the action in Denver. One BIG drawback of DENVER AIRPORT is that it is located MILES AND MILES AND MILES AWAY FROM DOWNTOWN and before you reach the beautiful hotel YOU WILL GO TO SLEEP. But when you wake up you will be treated like a king or a queen. Princesses you are in luck, you will be treated like princesses by the hotel staff and the hotel guests. The hotel lobby is beautiful and a fabulous place to meet new people. I played chess with a total stranger on a chess board provided by the hotel and we had a great time. I love this hotel.
March 23, 2013
Rated 2 out of 5 by whalebone Needs a lot of work
My room was less than satisfactory. Mechanical system controls were blinking a caution symbol with a wrench. Called the front desk and the response was don't worry about that. Really? It seemed to me the fan was off or on, no automatic feature.
Ceiling in the bathroom at an access panel the plaster was all chipped and the paint was pealing.
Handle on the tub faucet fell off! Almost hit my foot in the process. Left it on the side of the tub with a note. When I returned at the end of the day there it sat on the edge of the tub but no note! Never got fixed.
Not what I expect in hotel.
October 11, 2013
Rated 1 out of 5 by MMBSPGLoyalist This hotel does not live up to SPG expectations
I was beyond disappointed in this hotel. Worst SPG experience I've had. Reasons:
1) Bath towels were dirty; had brown streaks.
2) Toilet was visibly dirty; room smelled like a toilet.
3) Hotel alarm clock went off at 6:10AM; I had not set it or touched it since I arrived.
4) Turned on shower upon being rudely awakened at 6:10AM, and shower soaked my fully clothed body with cold water. Shower function had been left on by housekeeping and was turned directly at me standing outside the tub. It flooded the bathroom floor and soaked me. Infuriating. Seems your housekeepers have a very immature sense of humor.
5) When I called guest services, they responded to this frustrating ordeal by sending fresh towels. Entirely unsatisfactory.
I will never stay at this Sheraton again.
June 20, 2014
Rated 4 out of 5 by Diane1718 For a Sheraton...could be better
I requested a "mountainview" and even though I waited until 2:15 for it..gosh was it a disappointment. I didn't realize how far away the mountain peaks were and the windows were dirty. Super small bathroom. Though I did appreciate not only saving $5 as a green choice but that you gave the discounts daily so I could use it as I went through out the week. Great restaurants. Pool lounge was always closed even for the 4th of July which had a great view.
July 8, 2014
Rated 2 out of 5 by bigschoons Beautiful Building, Poor experience
Got up to my room after getting assigned a room & both my keys did not work. Security came up & told me that there is a delay for the keys to work. So it appears the delay creates a very frustrating experience as it was about 5-10 minutes after i was handed my keys. Room was small, bathroom had a sign that even apologized for being small. Housekeeping walked in my room while i was in the room around 10AM on the second day of my stay. When i checked out I was told thier cpu froze so the rep had to call me back & once i finallly went through the checkout process I was told my receipt would be emailed to me & i never got the email so I had to call, go through the prompts, & finally get my receipt emailed.
August 14, 2013
Rated 2 out of 5 by TomPC Poor room quality/value in Denver
For $260 a night, I expected more than a closet for a room; it was a poor value, and very disappointing. As part of the small room, the bathroom was pathetically small. I stayed in the tower; I don't know if all rooms are like this or not, but would not book a room here again as we start our project in Denver. Bed was also uncomfortable. Dining and rest of facilities were as expected; however, having lived in Denver for several years as well as traveling there frequently, I know there are much better hotel values in the city. I actually stayed at another hotel in downtown Denver the night before checking in here; and for virtually the same price, it was a much better hotel. Definitely not recommending this hotel, and will share this review with our client.
June 12, 2014
Rated 3 out of 5 by Traveller236 Not what I expected
Hotel needs a facelift - rooms haven't been updated in a long time and a/c blew constantly and never seemed to cool the room or remove the humidity. Overall, some good preventive maintenance and room refurbishment would go a long way.
July 25, 2014