Rated 5 out of 5 by Crystal198 Great Hotel Stay
The hotel was very helpful when i left something in the room after check out. The service and stay were great as well. No complaints.
October 9, 2014
Rated 3 out of 5 by Pete55 A few missing pieces
When we stay in a hotel we expect that it will begin with a welcoming checkin. We got that by the second person. The first was the check in person for SPG line. He took a long time, and finally walked away with the gentleman that he was talking to at his station! I felt very badly for the business woman who was ahead of me in the SPG line. When the line at the regular check in became available I took it. The man at that desk did a fine job.
The room was supposed to be a upgrade in the area of view. It was listed as a room with a great view of the Rocky Mountains. I don't think that a glimpse of the Rockies through numerous buildings qualified as an upgraded room.
The bed was fine, but the bathroom was outdated. It was clean, but nothing special in terms of decor.
The Restaurant was large, a bit noisy, but very nice food. Nothing fancy mind you, but they were actually able to provide us with a yummy entree that was vegan! The server was great.
This hotel has potential, but needs a few upgrades, and needs to retrain one particular staff member.
October 8, 2014
Rated 4 out of 5 by LynnField Pleasantly Surprised
On the first day it was 6:30 pm and my room had not been serviced by housekeeping. When I called to let guest services know it hadn't been cleaned that asked would you still like it cleaned? The sheets are made of the stiffest fabric and is uncomfortable to sleep on. Of the six elevators only 2 work and I am at a national conference They need to do better. I posted this comment on facebook and two days later I heard from the hotel manager. He apologized and had another manager call me. Apparently on check in my room was designated as a Go Green room. I did not request this so it must have been miscommunication. Unfortunately I had to call to have my room serviced 3 nights in a row. The manager did apologize and they gave me hotel credits and did tell me that the hotel elevators were either fixed or being fixed. I appreciated that management reached out to me and provided an explanation and customer service.
October 8, 2014
Rated 2 out of 5 by MW124 Staff needs improvement!
I stayed at this hotel with my 1 year old son, 2 year old niece, mother, father and my 7 1/2 month pregnant sister. We booked a specific connecting room reservation ahead of time because we were traveling as a family of 6, however upon check in at the front desk we were given keys to a traditional room with ONE BED. Mind you this is after 11:00pm with two toddlers..as the runner brought up our luggage HE saw that there was no room for us all in there and he informed us that there was a convention and they were sold out of all the connecting rooms. Why the agent at the front desk would not tell a family of 6 that AT check in is beyond me. We contacted the night manager who was very helpful (Brian..Brad?)and he got us another room for that night and the next day moved us to a suite. Which we really appreciated! We went out for the day, my sister, the kids and I decided to come back around 8:30/9 pm because our kids were asleep & my sister was in pain and wanted to rest, when i put the room keys in they didn't work so i used the house phone to call & have security open the door. When the 2 guys finally decided to show up they were walking EXTREMELY slow and talking quietly on their radios, we waved them down and said we were the ones that called (led alone the only people in the hallway) they walked up to us with attitudes like we were criminals and one said "we know..wait" which really threw us off. Finally he says there was a missed payment on the room and he wouldn't let us inside until we go down to the front desk to fix it, which again I have NEVER heard of before but i wasnt going to argue with them. I was also not going to make my pregnant sister and two babies come all the way down stairs so i ran down myself to try to figure out what was wrong. I got to the front desk & told the woman what happened & that the manager on duty the night before helped us and she told me she needed to charge my c/c, which we already gave them the night before but i let her do it AGAIN and the same security guard came behind the front desk staring me down like I had done something wrong. She looked at him and said "its fine let them in" and he left i assume to let my sister who had been standing alone in the hallway with two babies inside strollers into the room, who at the point had woken up crying AND to top it off he did not even bother to help my sister open the door so she could get them inside safely..I understand protocal and certain procedures but that is RIDICULOUS!! We never recieved any notifications that there was an issue with the card which in reality was the hotels mistake for not processing it correctly and keeping it on file, we did not recieve any type of apology for what happened or the way they handled it. I work in a hotel and I know that most people would have sent thousands of complaints to get compensation, which we did not. All we expected was a simple apology for the way we were treated. The ONLY part of the stay that made up for it was in the club lounge i believe she was the manager or supervisor, African American lady with curly hair she was very polite, always pleasant and very attentive to the guests.
October 7, 2014
Rated 4 out of 5 by Andymb Good Business travel option
A good business travel hotel. Nice fitness center. On the Mall so many shopping and dining options nearby.
October 5, 2014
Rated 2 out of 5 by tam225 Parking Issues
Our stay would have been over 4 stars, had it not been for the after-check out hassle that I've had to deal with regarding incorrect charges due to parking. My partner and I rented a car for one night, and told the front staff multiple times to only charge us for one night of parking. I check out of the hotel, and my final bill read correct. I get another bill the next day charging me for 3 days!!! That is incorrect. I call the billing department and was told that it would be taken off immediately. I checked today and the charges are STILL there. I'm not understanding why the charges were put back onto my card after talking in person with the front staff. This is becoming a hassle. I would have recommended this hotel but after all this pettiness with the parking and charges, I'm not sure I would anymore. Customer service is very important!!
October 2, 2014
Rated 2 out of 5 by tmc826 Staff
While the staff seemed to be incredibly nice, I was underwhelmed by their ability to deliver. I was only there for ten hours, but they failed to deliver on my only two requests: an urgent wake up call and a maintenance call for a draining issue. They never called and din't really care when I mentioned it and they also sent a person in at 8am while I was having breakfast and clearly did not leave the building yet (everything still out in room). Usually wouldn't complain, but they didn't seem to be focused on customer service at all!
October 2, 2014
Rated 5 out of 5 by JFgg Great overall hotel - beds were awesome!
We all had a great experience at your hotel. Everyone was very accommodating and friendly. We felt very welcomed and safe at your hotel.
September 30, 2014
Rated 4 out of 5 by Jemma1 Convenient, Friendly and Quiet
The hotel is located along the 16th Street Mall in downtown Denver and is convenient to a host of restaurants bars and stores. We first chose a king room but after exploring discovered the limited area too tight and switched to a queen for a lot more space, larger closets and bigger bath. The staff was extremely friendly and accommodating in making the move and was helpful throughout our weeklong stay. I recommend booking Plaza rooms instead of the Tower unless you are into architectural history. The Microsoft center in the lobby provides 45 minutes of free internet on windows 8.1 computers. It is a simple matter to set up a work session, check reservations and print out plane tickets and other documents. As for SPG touches we enjoyed bottled water in the room. We also woke with Starbucks coffee each morning. The hotel gift shop is well stocked with necessities, clothes and other items. The breakfast buffet is mediocre at best but convenient. Even cooked items come out ho hum. However there is a Yard House connected to the hotel that serves up excellent food (not breakfast) and has an impressive menu of beer and ales. There is also a coffee shop inside the hotel that can fix you up with some morning basics. I would recommend staying here.
September 27, 2014
Rated 2 out of 5 by VAGuest5417 This Hotel Need Help
No Internet access in the room. Poor response.
September 25, 2014
Rated 5 out of 5 by businesstraveler20 businesstravel
Staff was informative and helpful. My conference was at a different hotel, but I found it very convenient to stay here.
September 22, 2014
Rated 2 out of 5 by Reorg Needs Improvement
Shower did not work properly. I was awoken @ 3:00 AM by yelling of people in another room and the hall
September 22, 2014
Rated 4 out of 5 by Pam2007 Some improvements could be made
Staff responsiveness was truly wonderful. Anything we asked for - we got an immediate response...including someone bringing a receipt to my room the morning of checkout. Much appreciated! I returned to work and found the invoice in my email, next time I will just use that. The bed was WAY to soft for my spouse, he didn't sleep well the entire time we were there. Is there some option for someone that prefers a firm bed? Our room was a little small, but compared to the first room we were given, it smelled MUCH better. (the first room smelled a little like mildew)
September 22, 2014
Rated 3 out of 5 by Garry87 Exceptional Staff
The initial impression was very poor when I was herded through the serpentine line for check in. The staff turned out to be exceptional and made the stay worthwhile. The room was pricey and very small. some repairs are required in the shower, (tile and ceiling). Check in clerk, Mayra, was the best of the best.
September 22, 2014
Rated 5 out of 5 by KG200 Overall an excellent stay
It's a big of a trek to the tower building but the rooms are worth the walk. Fitness Center is excellent too.
September 22, 2014
Rated 2 out of 5 by Ascot21071 Sheraton Denver Downtown needs work
Just completed a 12-day stay. Hotel has problems. During my stay:
1. Fire alarm went off 5 times in a 2-day period, three times in one night.
2. Elevator broke and stranded guests at least 2 times in 2 days, requiring the Denver Fire Department.
3. Elevator down light broken on 4th floor. Reported but not fixed within the remaining 9 days of my stay.
4. Mens Bathroom across from Sheraton Gym has a sink that does not work for over a week. Not reported, but this should have been discovered by someone cleaning room.
5. Homeless from the neighborhood often commandeer a public restroom to clean themselves.
6. WiFi worked well in all conference rooms.
7. Catering staff were excellent, as were front desk staff.
8. Concierge staff not so helpful.
9. Guest Rooms did not have hot water from 1100-1600 one day. Guests were called to advise after the incident began.
10. All guest rooms for those in our group had a funky smell. It appears the AC turns off when you leave the room and as a result the room smells strange.
Overall, it seems this hotel is not functioning well. Repairs are not being made, procedures not in place to deal with alarms. Each alarm included announcements that Sheraton would keep us advised and close out this issue. No announcement indicating the matter had been resolved was made.
September 20, 2014
Rated 5 out of 5 by Gavhart Great Downtown Location
Conveniently located near parks, art museum, shopping, restaurants and night life. Many attractions within walking distance. Free shuttle available to nearby shopping. No need for a vehicle. Staff friendly and helpful. Many dining options onsite.
September 17, 2014
Rated 4 out of 5 by speedygo Wonderful stay for my first visit to Denver
1. Didn't realize there was a separate SPG Platinum and Gold members line until waiting 10 minutes in the regular line. Perhaps that should be more obvious
2. $16.95 charge for holding my FedEx box sent to myself in Denver? The Sheraton Los Angeles Downtown did not charge me three months ago.
3. Couple arguing into the night next door made me realize that the rooms are not soundproof.
Despite the three items above - I had a wonderful time staying at the Sheraton Denver Downtown in its prime central location to all of my activities. As a result of my stay, I'm planning on returning to Denver in February 2015
September 16, 2014
Rated 2 out of 5 by Kevin042 underwhelming stay
The hotel is too big (we had to take an elevator up, walk across a bridge, and then take an elevator to our room down at the end of the hall. The room was very small for the price. I would stay at the Magnolia as opposed to the Sheraton next time.
September 16, 2014
Rated 5 out of 5 by kennymac23 Great hotel, and a great location
We stayed here for a weekend getaway, and it was perfect.
September 16, 2014
Rated 5 out of 5 by Roami26 GREAT location and FANTASTIC GYM!
Location, location, location! The Sheraton Denver Downtown is in the heart of it all. Walking distance to LOTS to eat and do....including a nice stroll for events at the Pepsi Center.
Besides the great front desk staff AND great SPG Platinum recognition...this Sheraton has the absolute BEST GYM I've seen in any Starwood hotel...hands down!
For a great stay AND a great workout...this Sheraton gets 5++ stars in my book!
September 16, 2014
Rated 5 out of 5 by Sept14 Business travel
Excellent staff, wonderful room, great location. Could not imagine a better hotel.
September 15, 2014
Rated 4 out of 5 by buddy57 Tradeshow Business Trip
The linens and bedding were outstanding. Heater thermostat broke twice during my stay, first time guest services fixed, second time was the night before i checked out but didn't act on it. Bathroom was like a closet, so cramped you had to close the door just to use the bathroom. All elevators broke in the tower making guest resort to long waits wondering what was going on. Finally after a long period of time an employee took us to the service elevator as I was on the 21st floor. Next day only one elevator was working so getting down from the the 21st floor was challenging as we stopped on EVERY SINGLE floor to the lobby. Not much fun.
September 14, 2014
Rated 4 out of 5 by Mamammia Excellent stay
Excellent service, food, and location.
Need a microwave and fridge in room as standard.
Free internet is a plus
September 13, 2014
Rated 1 out of 5 by loyaltoqualityservice Opportunity for Improvement
First, let me caveat this review by saying that I approach Sheraton hotel stays with some trepidation because of past negative experiences. While this stay was negative overall, I will say the room, especially the bed, was comfortable and the lighting good. The meetings and event staff were excellent. They were able to accommodate last minute audio visual needs easily. The quality of the audio visual equipment was top notch. I was surprised and disappointed that there was a $17 charge to get one small box of materials that was sent to the hotel, but I was happy they had my materials and delivered them promptly. The meeting facility was comfortable, and the refreshments provided were healthy and good tasting. Now for the opportunity for improvement. Ellie, the front desk person who checked me in failed to provide accurate information. I provided my company name and asked which room our meeting was being held in. She told me the meeting was being held in the Convention Center (a 10 minute walk from the hotel). I asked her to check the banquet schedule again, and she confirmed that there was no meeting at the hotel for my company. Fail number 1. I ordered breakfast for the next morning with delivery instructions for between 0615 and 0630. I waited until 0700, no breakfast. Fail number 2. I walked to the Convention Center only to discover that there was no meeting there. Fail number 3. I then rushed back to the hotel, hot and hungry, and after waiting 5 minutes to speak with another front desk person (sorry, I did not note the name) we were finally able to figure out that the meeting was in fact being held in the hotel. I barely got to my meeting on time. Needless to say, the faulty information provided by the hotel staff created unnecessary stress. It should also be noted that the bathroom faucet was loose (when I went to turn it on, the whole faucet moved), and the tub was extremely slippery. Either a non-stick coating needs to be applied, or a rubber bath mat needs to be provided. This is my second consecutive negative experience with Sheraton hotels. I will likely continue to avoid them when I can. I was required to stay at this property for this particular business trip.
September 9, 2014
Rated 3 out of 5 by rkh1 slow services
staff was not eager to help or in one instance ignored towel request all together. Charged an $8.50 handling fee on package delviery but did not follow up Had to ask manager to go search package down after hours as we arrived back from a day trip after service closed for day. Said they would deliver across hall to front desk if we did not make it back before 8pm. 8.50 for a signature is a little over the top but then not follow up and deliver across the hall and still charge?
September 9, 2014
Rated 5 out of 5 by IMA66 Had a 4 days national professional meeting.
Tha Hotel staying was very good,comfortable and I felt very welcome.
September 7, 2014
Rated 3 out of 5 by Cloyne Sleeplessness in Denver
Great location, nice overall facility and very nice room until I realized that the AC unit was very loud on its lowest setting. Ended up sleeping with second pillow on top of my head for noise.
Staff was great and room service food was excellent. Just need to do something about the noise from the AC
September 6, 2014
Rated 2 out of 5 by Dgonzo17 House keeping service was awful!
3 out of the 4 days of my stay I had to call and request to have my room cleaned. The front desk agent was rude every time I called for services and continue to ask me if I wanted to opt out of house keeping services.
September 5, 2014
Rated 3 out of 5 by VENKAT1 UNABLE TO CONTACT STAFF
there is not direct contact phone number. The listed number directs you to the main hotel group. But I as told if you dial ' 0; you will connected. But not indicated any where.
No contact email address. The email address I received can not accept return messages
August 29, 2014