Rated 2 out of 5 by paulrr You need to address your AC issues
My yelp review:
Stayed here to work a conference at the convention center.
Let's start off with the good... Nice convenient location, plenty of good restaurants in the area, like beer? well their brew house has a great beer selection, and their cocktail lounge has great service and good food. Their fitness center is high end gym quality!
Now the bad.. Everyone in my party, 6 people had AC issues. One person had their Eng up to their room 3xs. My AC blew warm air until engineering fixed it. The filter was caked with inches of dust, ever hear of doing preventive maintenance? Once ?fixed? I could never get the room Temp right..either too cold or warm.
If you have an option stay in one of the other hotels that dot the area
June 13, 2013
Rated 4 out of 5 by janeway36 Great location
This was a great location for exploring downtown Denver. The staff was very friendly and we enjoyed our stay.
August 19, 2014
Rated 4 out of 5 by vlbunny27 Great location!
This hotel is perfectly, centrally located downtown. We spent New Year's Eve there and were able to get everywhere we wanted to go either by the free mall shuttle or on foot without having to walk far at all. Like most all Starwood properties, this Sheraton did not disappoint. We stayed in the Towers which is a much older building an though the rooms were spacious enough and well decorated, you could still feel the sense of an older city building. Overall I loved the location, pool area and as always the professional and helpful staff. I will go back again soon.
January 4, 2012
Rated 4 out of 5 by jn1953 Good location
hotel is in a great location, within walking distance of many restaurants and shops. Good transportation by trolley if needed.
August 18, 2014
Rated 5 out of 5 by travel242 Exemplary Service & Great Amenities
I've had the fortunate opportunity of spending a few nights here recently. The exemplary service that I received during my recent stay cannot be overstated. The attention to detail from every team member from check in to check out was extraordinary; very much aligned with SPG standards.
The rooms are spacious, furnished well, immaculately clean and functionally set up to make you feel at home. The plush, comfortable bedding is like none other. The amenities, large gym with state-of-the-art equipment, pool, club lounge, and amazing mountain view from my room made my stay perfect. Being overly impressed with the overall customer care, staff professionalism, immaculately clean premises, and hotel amenities; I will lodge here on future travel and have already recommended hotel to my family and business associates. Many thanks to the hotel management & team for a great stay!
July 30, 2014
Rated 2 out of 5 by kellyac A disappointment
I expected more from the hotel before I arrived. The only upside to my stay was the complimentary water that was in my room. While it appeared my bed and the room itself was cleaned, the bathroom was nowhere near clean. There was a used towl draped over the shower curtain, trash on the floor around the commode. I was annoyed that a room would be given to someone that was not cleaned as it should be.
August 1, 2014
Rated 2 out of 5 by TomPC Poor room quality/value in Denver
For $260 a night, I expected more than a closet for a room; it was a poor value, and very disappointing. As part of the small room, the bathroom was pathetically small. I stayed in the tower; I don't know if all rooms are like this or not, but would not book a room here again as we start our project in Denver. Bed was also uncomfortable. Dining and rest of facilities were as expected; however, having lived in Denver for several years as well as traveling there frequently, I know there are much better hotel values in the city. I actually stayed at another hotel in downtown Denver the night before checking in here; and for virtually the same price, it was a much better hotel. Definitely not recommending this hotel, and will share this review with our client.
June 12, 2014
Rated 4 out of 5 by Mark242 Denver Downtown Sheraton
Unbeatable location, very friendly staff, clean rooms and wonderful atmosphere!
I am looking forward to going back for a weekend get-away!
November 30, 2011
Rated 4 out of 5 by Lacey First Visit to Denver
Loved the location of your hotel; right on the 16th Street Mall. In addition to all of the restaurants the Sheraton offers, there are plenty of restaurants and shops within walking distance of the hotel. The Free Bus that you can take down the 16th Street Mall is located right outside the front door of the hotel. Your staff was friendly and helpful. The food served at our functions was good and served hot. The suite we stayed in was big and roomy, but the bathroom was a bit small. Overall it was a good stay and I would book at your hotel again when in Denver.
September 6, 2012
Rated 3 out of 5 by SUP4 Room request
I called the night before our check in date to request a mountain view room. After a brief hold I was told that we indeed would have room with a mountain view.
Unfortunately, upon arrival, shortly after the stated check in time, we were told that there were no mountain view rooms available. The person working the front desk said that a large group had booked all the mountain view rooms which is why there were non available. Clearly one of the Sheraton employees was less than truthful. Overall we were pleased with hotel, just not happy with some of the staff.
December 16, 2013
Rated 3 out of 5 by AlabamaTraveler Comfort Level of Room
Stayed at your hotel with a Conference, the first room was in disrepair, with what could have been water damage in the bathroom and the door on the closet was broken and did not work, actually at an angle. The room for the price was small and cramped. From a comfort point of view, the AC system did not keep the room cool and I had to order a Fan after a couple of days just to be able to sleep. I discussed this with a couple of colleagues and they had the same problem. Your maintenance staff took a look, but would only say that it was working as it should have been. Never got cool. The hotel itself is beautiful, the location is excellent and the staff helpful. For the price, not impressed with the rooms and their comfort level.
June 13, 2012
Rated 1 out of 5 by MMBSPGLoyalist This hotel does not live up to SPG expectations
I was beyond disappointed in this hotel. Worst SPG experience I've had. Reasons:
1) Bath towels were dirty; had brown streaks.
2) Toilet was visibly dirty; room smelled like a toilet.
3) Hotel alarm clock went off at 6:10AM; I had not set it or touched it since I arrived.
4) Turned on shower upon being rudely awakened at 6:10AM, and shower soaked my fully clothed body with cold water. Shower function had been left on by housekeeping and was turned directly at me standing outside the tub. It flooded the bathroom floor and soaked me. Infuriating. Seems your housekeepers have a very immature sense of humor.
5) When I called guest services, they responded to this frustrating ordeal by sending fresh towels. Entirely unsatisfactory.
I will never stay at this Sheraton again.
June 20, 2014
Rated 3 out of 5 by Wolf86 Housekeeping
It appeared that the hotel lacked adequate housekeeping staff. Each morning there was only one person in my area of the floor and the hotel was fully booked. Corners will be cut when this happens. When I checked in there were signs of this but the most obvious was that my sink was splattered with black spots from top to bottom. My co-worker had a big brown spot and hair on her sheets that she had called about upon arrival. The staff was only going to replace the bottom sheet but she insisted on changing all of the bedding. The ventilation also could use some improvement as it was very stuffy in the rooms.
There also seemed to be quite a few homeless people who came in and out regularly to raise concern to access of the facility.
August 19, 2013
Rated 3 out of 5 by tphnl good location/tiny, tiny bathroom
overall I was pleased witht he hotel however I have to comment on the room. I upgraded to an executive suite and I was really disappointed. The room itself was quite large with a seperate living room area. THis was nice. However the bathrom was very, very tiny. I could not stand at teh sink and shut the door, I had to go to teh side of the toilet to be able to shut the door. There was only about a 2 inch clearance from the toilet to the door. For I suite I thought this was unacceptable. The room was dated, the bathroom ceiling ahd a crack in it. No fridge.
February 22, 2012
Rated 5 out of 5 by Dbox Fabulous
Very nice! Close to a lot of restaurants and shopping. Restaurant at hotel was very good also and the full service bar was also very nice. Hotel staff very friendly.
August 15, 2014
Rated 3 out of 5 by RonaldM RonaldM
I was very disappointed that on the day of check-in my room wasn't ready until 8:00 pm even though I had made the reservation two months in advance. No explaination on why, not a sincere apology and no offer to compensate me for my inconvenience. I had to make other arrangements for the 5 hours I had to wait for my room.
August 7, 2014
Rated 1 out of 5 by chandran Hot Water
I am staying in SHERATON DOWNTOWN HOTEL DENVER , Tower, Room 1803.
I have called Guest Room Service 5 times today and asked for HOT WATER and Ms Jake told us that she will give us the water and we are waiting 2 hours and we have yet to get our HOT WATER.
We are not feeling well and we are shocked to see Sheraton deliver this kinda service.
I am going to Los Angeles in 2 days time and I was thinking of booking Sheraton and now I am really considering.
We are coming from another country and we really hope you can take good care of us. We believe in you and that is why we are booking you.
I also see that you do not do housekeeping of the rooms daily unless we tell you to do it.
Starwood Preferred Guest
March 31, 2014
Rated 3 out of 5 by HUDDIE58 Hotel's Technology NOT up to date
Much about this hotel failed to meet expectations. Most obvious was the extremely slow internet/wireless speeds. More often than not, the internet was slow as molasses; often it dropped connections. This made it impossible to work on-line and caused for an overall frustrating hotel experience. Additionally, my room lacked a refrigerator and I was charged $2.00 for each call using a 1-800 number. Come on, a hotel like the Denver Sheraton should be able to provide a refrigerator in each room and shouldn't have to "nickel and dime" clientele. For individuals attending meetings or conferences at the Denver Sheraton, plan on arriving early to find meetings locations: the signage is completely inadequate for such a massive hotel. Finally, I would note that the bridge connecting the tower and main buildings is not accessible. While there is an accessible way to get to each building, it's a long way made difficult by the lack of adequate signage.
August 4, 2014
Rated 3 out of 5 by scooke My Vacation Disappointment.
My boyfriend and I decided to take our vacation in Denver, CO. and after looking through all the hotel packages we decided to book our stay in an Executive Suit at the Sheraton hotel in downtown Denver. However, we were extremely disappointed to find that our "Suit" had a less than mediocre bathroom. It was half the size of an average bathroom, with barely enough room to turn around in. Also, our "Suit" lacked a mini fridge as well as a microwave. We were provided with a minibar with a couple water bottles and yet no where to store them...disappointing.
June 6, 2012
Rated 3 out of 5 by jim22 Tower rooms are older and I wouldn't recommend
The hotel location is very good for downtown Denver. The main hotel building seems much more modern and the lobby is very nice. Conference facilities are very nice as well. I had a room in the older tower building on the fifth floor, it was very clean however it isn't a very nice space. The windows are surrounded by rough concrete, the metal window surrounds looked like the old handles had been removed at the bottom and left ugly black marks. The tub had rust spots by the drain and needed to be refinished. Staff was nice at checkin desk and bell stand.
September 25, 2013
Rated 2 out of 5 by jaxzin1327 What a series of unfortunate events!
We were moved to another room due to HVAC problems and put our bags in the new room, only to return from dinner to find they had been taken to storage. We awoke the next day to find no bath towels in the new room either. We spent a lot of time waiting at the desk or in our room for new keys/new room assignment/our luggage to be returned and towels among other things. It appears that the staff didn't communicate well with each other regarding what was going on with us. We never received the phone call promised when a new room was available and had to spend a lot of time trying to get one when we were supposed to be going to dinner. Then the other events occurred causing our luggage to be brought back to us after midnight and we arose the next morning unable to shower without having to call and wait for towels.
July 8, 2014
Rated 3 out of 5 by CJCD Maintenance
The hotel check-in was good. When we got to our room, I was a lttle disappointed at it's overall size but it would work for what we needed. I noticed that the shower/tub was leaking water, but didn't have time to worry about it then. I regret this now! When we got back to our room it was late, so we tried to go to sleep. But the leaking/running/dripping shower was clearly audible over the air conditioner. We were tired and the hour was late or we would have called maintenance, but they should have known as this was not a new issue obviously. When we got up in the morning, we discovered that no one had informed us on where ot go to have the breakfast that we had gotten in our package. And was VERY dispappointed in the breakfast buffet.
November 18, 2012
Rated 4 out of 5 by Busybody Really a nice place to stay
The hotel and it's facilities are really great. Business meeting rooms and service staff were really great, clean and well kept. The hotel staff was really great and helped answer any questions I may have had.
August 11, 2014
Rated 3 out of 5 by R061 Mixed service
Was at the Denver Downtown for a meeting. The meeting space is disjointed and hard to access. There are minimal stair options to get between areas (concourse and 2nd floor) meaning that you end up waiting in line for elevators, which is time consuming and not consistent with the "be green" messaging of Sheraton. The hotel rooms were nice, however it was hard to turn off the fan for the climate control system. The staff was sometimes very helpful and sometimes exceedingly short. Just depended on who you talked to. Overall, wouldn't stay for pleasure.
April 28, 2013
Rated 4 out of 5 by Sonya25 Housekeeping needs improvement
Overall great hotel. Good location as well. The only thing that really tarnished the experience was housekeeping. Though the room was cleaned sufficiently, other things were really inconsistent e.g. not getting water everyday (very dry climate), once getting ready to take a shower and no wash clothes, one coffee cup instead of two. Good service is being consistent and meeting customer cutomer expectations. I stayed their 8 nights. Also, I rented a refrigerator and the first one wasn't working and by morning all my food was warm. That was irritating. Finally, it was disappointing to discover there was a rental fee for the refrigerator ($10/day) and fees for internet when most smaller and cheaper hotel chains provide these amenties free.
May 13, 2012
Rated 1 out of 5 by kvbb Billed for 2 nights after I checked out
I stayed at this hotel for two nights (July 29-30) and checked out on July 30th which at that time I got a receipt showing that I paid for two nights. A couple of weeks later while reviewing my credit card statement I noticed that this hotel billed me for two additional days August 1st and August 2nd even though I had already checked out. When I called to get this issue resolved I could not talk to a live person but kept getting a message that the business hours were from 8AM to 5 PM Monday-Friday even though I was calling during that time. I finally got someone to call me back and supposedly they told me this was an error and they would take care of it. At this time I am waiting to see if the charges are reversed on my credit card statement.
I have stayed at many of hotels over the years but I have never been charged for additional nights after I checked out. It seems that the hotel was hoping that I would not catch the extra charges on my credit card since the reversed it right away after I contacted them. I do not think that I will be staying at this hotel or any Sheraton hotels anytime soon even though they are a preferred provider for my company.
August 14, 2014
Rated 5 out of 5 by lissa Family's Choice Award
As an SPG/SPP member, we have the terrific perk of earning reward points for business done with Starwood . Out of the multiple options we have to choose from in redeeming points, my family chooses the Sheraton Denver Downtown hands-down! We are coming up on our 3rd stay here, and I think they are more excited about staying at the hotel than the visit to the city? We've stayed in both towers, and there is a plus to each - can't go wrong. Personally, I'm looking forward to an outdoor cityview swim in the pool, and my morning Peets :^) See you soon!
June 22, 2012
Rated 5 out of 5 by Lynda2007 The bed was heaven!
We enjoyed a sweet "stay-cation" and really felt that we got away from it all for a couple of days! The hotel's location is extremely convenient with such a variety of restaurants, music venues, and things to do only blocks away. We had a great time exploring the 16th Street Mall from one end to the other, sitting outside on the various patios and enjoying Colorado's marvelous autumn weather. Our room had a magnificent view of the city and mountains and the bed was truly heavenly! I can't remember a time when I slept so well away from home. We commend the Sheraton for the quality of their service -- the staff was amazing -- from the housekeeper to the Concierge to the wait staff in the various restaurants, we felt pampered. We'll be back!
September 12, 2012
Rated 4 out of 5 by jane82 single & dining
The restaurant staff was extremely nice making my dining experience very comfortable for a single woman traveler. Several of them would stop by and make small conversations with me. It was the most comfortable single dining I have had. Thank you.
August 8, 2014
Rated 5 out of 5 by AlexJune14 Great location for Downtown Denver Activities
Clean and large rooms, Comfortable beds. On 16th Street Mall. Convenient to bus service that brings you up and down the mall. Near convention center and state Capitol . Attentive front desk and valet. Lobby is clean. Food is good-ravioli and paella. Food servers attentive and helpful. Recommend that the breakfast buffet selection and layout be reevaluated. It is overpriced based on the current selection. I would relocate the buffet to a more accessible area versus being on the corner and improve lighting .
June 14, 2014