Rated 5 out of 5 by LorraineB Excellent Week On 16th Street Mall
I stayed at the Sheraton Downtown Denver from June 30th- July 7th for the annual teachers union convention. The hotel and city were swarming with over 13,000 teachers and we were treated so well. My favorite experiences were: 1. the fruit infused water everyday in the lobby and the cabanas at the roof-top pool. My son is planning on a trip to Denver for part of his honeymoon and I hope that he decides to stay at the Sheraton.
October 13, 2014
Rated 4 out of 5 by EDN2014 This hotel has a great location
Great location and friendly staff. However, need better directions for those staying in the tower section of the hotel. I noticed many travelers (myself included) wandering around the concourse level trying to find the guest elevators. The signs are too discreet for a blurry-eyed traveler. It also took me a bit to find the pool b/c of sign location.
October 14, 2014
Rated 5 out of 5 by Silvia1207 Great Staff, Excellent Customer Service
My experience as a meeting planner in charge of an event this big was great. Starting with Mark Major who from the beginning was great to work with and was there for us from beginning to until the very last day. Mark was always present and ready to help and solve any problems; following by the best Group coordinator I have ever had, Venessa Valdez who always took care of all the changes and corrections I had before and during the conference in a matter of minutes. Great Customer service Venessa!
During the Conference EMS like Carson who became my shadow and was there every time I needed him as well as Shane and Bonnie. The banquet staff , Ruben Caballero did also a great job during the lunches and dinner (to include Petia and Bianka). The chef who was very flexible with the food changes and special requests.
Overall the Staff at the Sheraton was extremely helpful and professional. Great Job!
October 13, 2014
Rated 5 out of 5 by ShawnyB Great Location and Amenities
Staff was superb, especially the bell staff and valets. In a perfect location to enjoy all of what Downtown Denver has to offer.
October 13, 2014
Rated 4 out of 5 by tarahor Some inconveniences
Days before my arrival, the pre-authorization for my credit card was filled out - and not for booking - for incidentals. I received a confirmation that this had been received. When I checked in, I was told this was not the case. The staff member told me she would look in to it, but never got back to me. That night, I tried to order room service and told there was no credit card on my file. I said that there should have been. I still did not receive any communication otherwise. Upon checking in, I was told that I just had to drop off my key when checking out, which I did, because everything had been pre-paid. I returned and received a message that no, my room service was not paid for. However, when I looked at my folio, it showed that the card had been charged, yet I needed to phone to confirm this?
Also, I agreed to the 'green' program for when I checked in and received a $5 coupon for two of the days. Upon not receiving one on the third day, I thought my room would be cleaned. It was not, but that's fine. On my final day, I was told I could leave my room at 3pm to catch my shuttle. I appreciated this. However, even though I put the 'do not disturb' sign on my door, housekeeping actually came in around 11am - which I believe is even before check out time - and defeating the purpose of the sign entirely. When she asked me when I was leaving, I said 3. She started complaining that that was too late. I told her that I had cleared this with the front desk, and she again asked when I was leaving. I gave the same answer and closed the door.
All in all, the stay was good, and the hotel was nice, but these were a few inconveniences that I could have done without.
October 14, 2014
Rated 4 out of 5 by rrb2008 Solid hotel. Great location
Pleasant experience. Great location convenient for walking to many shops, restaurants, etc.
October 12, 2014
Rated 4 out of 5 by LynnField Pleasantly Surprised
On the first day it was 6:30 pm and my room had not been serviced by housekeeping. When I called to let guest services know it hadn't been cleaned that asked would you still like it cleaned? The sheets are made of the stiffest fabric and is uncomfortable to sleep on. Of the six elevators only 2 work and I am at a national conference They need to do better. I posted this comment on facebook and two days later I heard from the hotel manager. He apologized and had another manager call me. Apparently on check in my room was designated as a Go Green room. I did not request this so it must have been miscommunication. Unfortunately I had to call to have my room serviced 3 nights in a row. The manager did apologize and they gave me hotel credits and did tell me that the hotel elevators were either fixed or being fixed. I appreciated that management reached out to me and provided an explanation and customer service.
October 8, 2014
Rated 5 out of 5 by Crystal198 Great Hotel Stay
The hotel was very helpful when i left something in the room after check out. The service and stay were great as well. No complaints.
October 9, 2014