Sheraton Denver Downtown Hotel

  • 1550 Court Place
  • Denver,
  • Colorado
  • 80202
  • United States
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Rated 3.5 out of 5 by 962 reviewers.
Rated 2 out of 5 by Not the experience I expected! I've stayed here before and the first time was a better experience. I booked 2 rooms this time. The room with the king size bed felt like a broom closet. It was extremely small. We could barely get a stroller in the room. The door was really hard to open. My husband had to almost tear down the bathroom door to get out. The pillows were terrible plus there was a black hair on the pillow and I am blonde. The other room was spacious with the 2 double beds. They never said they were going to charge my credit card for parking we were told it was free. I ended up paying $58 to park for 2 cars. The pool was cold and had snot or something in the water so we pulled the kids out of the water. Overall just not what I was expecting from a 4 star hotel!! September 3, 2013
Rated 3 out of 5 by Not What I Expected I checked in my room and noticed 2 things, a strong musty odor and a big spider. I took care of the spider myself and since there were no other rooms available(?) they ionized the room which worked pretty well. What I noticed is that there was no follow up from staff to find out if the problem had been taken care of which I would have expected. Also in regard to service, the staff in the hotel restaurant was very slow. One evening I had to go over to the bar and ask if there was anyone that could help me. I will try another hotel next time.... June 11, 2012
Rated 5 out of 5 by Great location, high quality! Beautiful hotel, great staff, perfect downtown location. This place has it all. Excellent restaurants/bars on site! May 17, 2014
Rated 5 out of 5 by Great location Location was great and staff were extremely friendly. May 19, 2014
Rated 1 out of 5 by Not worth the price I stayed here for the 2014 World Balloon Convention. My stay was nothing but a pain since I arrived. The wifi was awful and rarely worked and there was no cell reception anywhere throughout the hotel. I rarely was able to sleep as every night there was extremely loud music shaking my entire room until 1 am and when I called down to complain they said I should deal with it. Half the time nothing was working in any of my classes including microphones and projectors and it seemed like the instructors were always saying no one would come fix it. I spent way too much money on this hotel so I could grow my business with the convention, but because of this hotel I am a whole week behind on my business because it was far under par. I will not every be staying here again and will advise my friends do the same. March 31, 2014
Rated 5 out of 5 by Great Venue We had out annual meeting here and it was great. May 18, 2014
Rated 5 out of 5 by If you squint just so Pay the extra and get a room with a mountain view. Situated at the South end of the 16th street mall you'll feel like you're in a much larger city. May 15, 2014
Rated 1 out of 5 by This hotel does not meet the standards of Sherations that I have stayed in. The first room we were assigned was unacceptable as it reeked of mold. The second room was better but the bathroom had a strong odor of mold. When returning to the room on Friday evening, we noticed another odor from the bathroom and found that matter from the drain had back filled into the bathtub. The same thing happened Saturday evening and we were moved. One day our room was not cleaned. We also had key problems. The Saturday evening meal was absolutely the worst meal I have ever been served. I would never recommend this hotel to anyone visiting Denver. I was also promised by the front desk that that my receipt for the stay would be emailed. I have yet to receive either the billing statement or the promised coupons to encourage a future stay. September 9, 2013
Rated 2 out of 5 by Not prepared, not trained, not the one I stayed at this Sheraton for a conference. When I got there, the registration line extended the length of the hotel. They only had 3 representatives to register us. It was as if they forgot we were coming and didn't staff up. Once I finally registered at 12 pm, I was notified that I would receive a call to let me know my room was ready. Finally at 6 pm, after receiving no call, I went back to the front desk to learn that my room was ready. My room was okay - nicely located on a high floor with a great view of the city and mountains, but there was a very bad mildew smell. The rooms are noticeably old with very old finishes (the toilet has a wall pull down lever for flushing). I will only stay here again if a conference I'm attending forces me to. November 4, 2012
Rated 4 out of 5 by Beautiful view, could use some TLC The front desk folks were extremely helpful and cheerful. When I checked into my room, the view was just beautiful, but the table top was dirty and the bath counter was not very clean. I had to get a wet washcloth and re-clean all tops. Also, the ceiling had a big bubbly leak stain right over the beds, and the thermostat blinked nonstop that it needed repair. The room was wonderfully quiet. The concierges were not very helpful, and pretty much would give slight suggestions but no substantive help. March 15, 2014
Rated 4 out of 5 by Fun and Affordable The staff is very responsive and the restuarant options with-in the hotel are fun and affordable. Construction outside the hotel Saturday Morning was loud at 6am May 13, 2014
Rated 5 out of 5 by Excellent Venue for Conference I've been to Denver many times for conferences and special events but this was my first time staying at the Sheraton Denver Downtown. All the staff and the property itself have earned my future business. Kudos for delivering with such a great combination of professionalism and friendliness! May 5, 2014
Rated 5 out of 5 by Great location Stayed for a conference. Checked in early and experience was not good. We were not told about using key card for elevator and overall Andrew did not seem to be familiar with his job. The room we were 1st assigned smelled musty with a concrete wall and rock view. He didn't offer us a fridge or truly make us feel welcomed to be there. Upon calling front desk about the room Terry made a 100+ better. It was amazing. We no longer had to wait on room #2 and they were right next together on a higher floor with a view plus our frigs were delivered right away-and Terry called to check on the progress and to make sure we were happy. Thank you Terry-awesome job! Get Andrew more guest relations skills as time improves how one relates to the public. Don't fire him. May 28, 2013
Rated 1 out of 5 by This hotel needs significant improvement I was very dissatisfied with the cleanliness of this hotel. I was in Denver for a conference and upon arrival we arrived into a room full of dust. We had brown water coming out of our shower the following morning and had to suggest the idea of moving to another room. We arrived in that room to find that we were sleeping on dirty sheets. After calling the front desk and having someone bring sheets, we didn't get clean sheets until the third time. I will say that the engineers and bellman (Ben) were very helpful throughout our stay. May 22, 2013
Rated 3 out of 5 by Housekeeping must improve We came back from skiing pretty late and very tired to be waken up at 7:00 a.m. by the fire alarm who kept on going on and going on for at least 15 minutes. We could never go back to sleep! Then everything seemed to go wrong. There was no bottle of water but just the complimentary paper usually attached to it. There wasn't enough towels in the bathroom, even though our reservation was made for 4. And as my daughter was packing she found a leftover meal nearbye her suitcase on the window ledge! Discussing! Nonetheless the employee at the front desk refunded us the money the room cost us as we booked with cash and points, we felt that this stay wasn't up to the Starwood hotel standards we've been experiencing for the last 5 years as prefered gold members. February 19, 2013
Rated 4 out of 5 by Nice hotel, just need to keep up on repairs Several areas in the hotel had wallpaper peeling away from the wall, tacky! Our room had no remote for the tv, called the desk and waited 1/2 hour and no one showed with a remote. Had to go to the lobby and talk to guest services live and then had a remote in about 10 minutes.. May 5, 2014
Rated 4 out of 5 by Service is exceptional During the time I was here, I became sick and had to go to the hospital emergency room. The front desk was great. They arrange (at 3 a.m. in the morning) for security to assist me in getting down to the lobby and having a cab take me to the hospital. The hotel picked up all the transportation cost. The staff were truly helpful and professional. April 28, 2014
Rated 4 out of 5 by Location is ideal to explore downtown Denver I selected the Sheraton over a competitor because of its outdoor pool. As a first-time visitor to Denver (traveling solo for leisure over a holiday weekend), the location was perfect at the start of the 16th Street Pedestrian Mall with its free bus; close to the city bus station; and a $5 cab fare most any place downtown when I preferred not to walk. When housekeeping missed servicing my room, I was offered a complimentary breakfast. My only disappointment was missing two days at the pool because of re-surfacing. I would return!! May 27, 2013
Rated 1 out of 5 by Bad customer treatment Initialy I booked a room for 3 persons. The room I got at first was only for 2 and there was no space for a third bed. Only after one hour of arguing with the very impolite hotel manager I got a convenient room for 3 persons. The worst customer treatment and customer service I ever experienced in a hotel May 2, 2014
Rated 3 out of 5 by Bathroom needs work I was in room 1136, and when I got to my room I was tired and decided to shower. The ceiling in the shower was falling apart and stained. It looked really bad even for a deal on price line. when you pay over $100 for a night it is sad that the room is not up to par in presentation. I will stay there again because of the location, and the young lady who helped me at the desk! She is what customer service should be like on all levels. I was very disappointed that the pool was under construction too. That was definitely a let down. May 14, 2013
Rated 3 out of 5 by Not up to SPG standard Was there over the weekend (Friday-sunday). Started off with very slow Checkin process as front looked to be under staffed. Front desk representative was not that welcoming as I am use to at SPG properties. Room was clean but nothing special. Had normal room with King. Did pay extra for star club and when I tried using my key didn't work. Went back and tried. Umerous times with different keys and no luck. Went to front desk where manager surprisingly wasn't that helpful. Overall big Sheraton that is more built for conventions. September 12, 2012
Rated 2 out of 5 by Missed the details The upgrade was appreciated. Drafty windows, which I reported. Club lounge staff was great. Breakfast was sparse. Housekeeping neglected to clean the room. I called and reported. Girl shows up with TWO towels and left. Reported that. No other contact. Valet guys need to stop congregating in their room and pay more attention to the customers standing there waiting (three of us on Saturday morning). This was not what I would have expected from this hotel that was highly referred by the Platinum concierge line. February 9, 2014
Rated 2 out of 5 by Tired Old Sheraton -small, tired rooms - no mini bar, no fridge, very basic amenities. Closet door was broken. Wall decor in the hallway was ripped off and hanging down. -as an SPG platinum guest, I would have expected more than just free wifi for my loyalty. This property offered nothing extra, and the wifi was very poor - constantly kicked off and also had to re-login each time we returned to the room. -Club Lounge appears to be an afterthought. The "free" breakfast was poorly stocked (food, cutlery, dishes) and there was several "oh, we are out of that" answers from the attendee. Coffee maker was broken -European style bathroom (read very small) -comfortable bed and pillows but in tired surroundings -location is excellent, but that is not enough to get me to book there again. October 28, 2013
Rated 2 out of 5 by Poorly managed Upon arrival at 8:30pm, our rooms were not ready and the hotel was turning guests away. After waiting almost 2 hours, the room was finally ready and turned out to be what can only be described as a converted maids closet right in the elevator lobby. The trashcan still had a dirty q-tip in it and the hot water took no less than 10 minutes to finally get warmed up. The next day the front desk said they would move me to another room while I was in a meeting and would call when this was done. The call never came so I called to follow up and found they at least did move me. The new room was adequate except the tv needed a repair and there was a disposable razor cap from a previous guest in the shower. This was not the level of service I expect in a Starwood property. November 21, 2013
Rated 5 out of 5 by Fantastic Hotel Fabulous hotel. Beautiful, superb location, great staff, lots of awesome restaurants. Would stay there every time we visit Denver. May 10, 2014
Rated 2 out of 5 by messed up reservation Either your practice of blocking rooms for travel companies caused this or your staff messed up my reservation. I was to stay 4 nights and am very sure that's what I told your staff. When I arrived I was told it would be only 3 nights and the hotel, and westin, were full for the 4th night. I had to keep checking with staff to see if something opened up. At least another half dozen conference attendees had the same problem. I'm on the planning committee for the conference and was very upset with all the stress you created. July 25, 2013
Rated 4 out of 5 by This hotel has great food Food was excellent, rooms need upgrade, staff not very friendly. May 12, 2014
Rated 1 out of 5 You reinforced my previous opinion I travel and complete over 250 overnights a year for work. I have tried Sheraton off and on. Still, your front desk welcome, the amenities I am offered as an SPG member and the smoothness with which issues are handled lacks significantly. I was once again quite disappointed with the overall experience at Sheraton. The room was exceptionally clean and comfortable and the housekeeping staff were fantastic. Front desk staff, managers and amenities such as free breakfast, water, free internet and newspaper were all lacking. July 29, 2012
Rated 3 out of 5 by POOL AREA I booked this hotel for the specific reason that I wanted a relaxing weekend sitting around a pool. I was sadly disappointed. First there wasn't enough seating areas for the amount of rooms this hotel has. The seating was not only limited, but uncomfortable.The atmosphere was total concrete and pool, lacking any warmth. Non existent plants, trees or flowers, anything to brighten up the area. Very unwelcoming. Will not return. On the positive, I would like say to every experience with a hotel staff member was pleasant. July 1, 2013
Rated 2 out of 5 by Not the greatest stay There are several issues that i had during my stay. my room had a bad smell so they had someone come up and spray air freshner, still not good, my key was never registered to my room, so i was charged out the nose for parking, and when i went to the front desk to bring to their attention, i was told there really wasnt anything that she could do, but fix the card now, as to which that was my last night, what a waste. The room was ok, but it needs improvements or updates. For this to be a Sheraton I expected a lot more. October 2, 2012
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