Rated 4 out of 5 by Verified Reviewer This hotel caused me a Financial Nightmare!!!
Froze my checking account AND Charged the credit card I gave them at Check-In - My wife when to bed thinking she had over $1,000 in our checking account and woke up to just $10.00!!!! This was totally inexcusable
May 27, 2016
Rated 1 out of 5 by SmallRoom Seriously? This is an SPG property?
Upon arrival, I had to take 3, yes THREE different elevators to get to my room. That's a first for me. Once I arrived in my room, what I found was the SMALLEST hotel room I have EVER stayed in, period! I spend minimum 200 nights a year in a hotel (for the past 6+ years), sometimes upwards of 250-275 all over the world, and even in NYC, Paris, London, etc. rooms are never this small. I didn't even look at the reviews for the overall poor rating this property gets, but I'm sure more than half complain about the ridiculous size of the rooms. They make closest bigger than this room, in fact, I've stayed in several SPG properties where the closet was actually bigger than this room. The last complaint is rather silly, but there was no refrigerator in the room. Again, not something I come across very often, maybe 1-2 hotels a year, but almost never an SPG property. Highly recommend you look elsewhere, especially for the price.
May 15, 2016
Rated 5 out of 5 by Karrie43 5 Star Service
I was casually talking with the nice lady that checked me in and she asked what I was doing in town, etc. I told her that my friends and I were going to a pub crawl. When we arrived back at our room that night, there were some wonderful snacks and beverages left in the room along with a personalized card wishing me a Happy Birthday. I was blown away by the personal service and effort that made me feel extremely special!
May 4, 2016
Rated 5 out of 5 by Byron930 Great Staff
We had a wonderful stay at the Sheraton. The staff was amazingly helpful and friendly.
May 1, 2016
Rated 5 out of 5 by Britten Excellent Stay
Wonderful stay. Comfortable accommodations in very convenient downtown location. Courteous staff.
April 27, 2016
Rated 3 out of 5 by WorkerBee1 some minor issues
Stayed here for a conference at the Denver Convention Center. We had inquired about something simple and instead of the front desk staff helping, he continued to look at his phone as he answered. The next morning we had to ask another employee a question and that time, this gentleman didn't even look up from his computer screen to half answer our question. The toliets can be heard flushing from in your room and in the hallways. Seriously that is one of the last things I want to hear in a hotel!!
April 21, 2016
Rated 3 out of 5 by saa123 The pillows are awful
My neck was killing me all week. The pillows were too soft. When I called down at 3 AM to get a replacement pillow, I was brought a pillow that was just as soft as the ones on my bed. Sheraton should have some firmer pillow options for guests.
The room was also 'noisy' - between the drain and the A/C, you could tell it was old.
Other than these inconveniences, I had a decent stay.
April 12, 2016
Rated 1 out of 5 by UnhappyStay55 Horrible Stay
I was very disappointed in my stay at the downtown Denver Sheraton. I did not waive housekeeping services when I checked into the hotel. No housekeeping services were provided for several days. During my second day at the hotel, I called and asked for housekeeping services. It took two days after arriving for housekeeping services. When I complained, I was told the hotel was very busy and to be patient. I asked for wake-up calls, of which some never occurred. I was late for a meeting because of a lack of a wake-up call. When I called about this matter, I was told again that the hotel was busy. I ate at the restaurant for breakfast. The Denver omelet was horrible. I basically paid $13 for toast. When I mentioned this to the server, he said sorry and walked away. My room was small compared the rooms I saw of colleagues. Based on my negative experiences, I cannot recommend the downtown Denver Sheraton.
April 3, 2016