Rated 2 out of 5 by Stew62 Needs some pretty standard upgrades
Stayed in a Suite in the Tower building and felt like there were some issues with my room that were below average and pretty simple fixes. There were no plugs by the bed, I had to pull a bed away from the wall to find an extension cord that I could utilize for a medical device I need to sleep, as well as keep my phone charged. The room took forever to get to a reasonable temperature and the AC never turned off so apparently it never reached the ideal temperature or the auto function doesn't work. In addition, the bathroom in my Suite was awkwardly small, like I had trouble closing/opening the door while in the bathroom at the same time small. I don't think I would stay here again if I visit Denver again. One good note, is that the Fitness Center was one of the best non-resort fitness center I've seen at an SPG hotel.
April 15, 2014
Rated 5 out of 5 by 123andy Delightful stay
After reading the YELP reviews of this hotel I had expectations that it was going to be terrible, BUT this was a great hotel, room was excellent, clean, modern, even bottled water. The bathroom was clean, the shower was excellent. The location next to 16th St Mall was terrific. Good restaurants nearby, one in the hotel was great. My safe was locked open and I asked to have it fixed while I was out. It was, but I had a call next day to make sure! Great staff as well.
May 22, 2014
Rated 4 out of 5 by TravelGuy2000 Thanks for a Great Conference Experience
I attended a conference at this hotel and found the facilities to be very good. Also, the staff were very responsive and helpful.
November 18, 2014
Rated 4 out of 5 by GOHome72 Sports weekend
We stayed at the Sheraton as we were attending both the Bronco game on Saturday and the Rockies game on Sunday. We found the staff to be friendly and helpful. The location was very convenient to all the local bars and restaurants.
On the Saturday when we checked in and got to our room there was a party going on in the room across the hall at 3:30pm. We contacted the front desk and they immediately reacted to our concerns and moved us to another area of the hotel. Unfortunately, the hotel was 100% occupied so even though we moved, there were teenagers running up and down the hall until 3am. We did not call the front desk again.
Sunday night was great and very quiet.
The staff in the restaurant were very attentive and the service was friendly and quick. We will definitely stay here again when we are in downtown Denver.
August 23, 2012
Rated 1 out of 5 by Corabi Corabi
This was one of the worst hotels I have ever stayed at. The air conditioning did not work properly which made the room very uncomfortable. One night I ordered room service and the maid never removed the tray the next day. Finally, when I went to get a shower prior to leaving for the airport I was surprised to find the water completely brown. It didn't look like rust. I had no idea what was in it or if it was safe so I couldn't shower before my 14 hour trip back home.
February 7, 2013
Rated 4 out of 5 by RM38 Review after 5 weeks
Staff is friendly, but have been unable to assist me with remediating an issue from a couple weeks back regarding 1000 Green Choice points I was due when I elected that option. I've gone through three front desk folks (who have all mentioned that they will forward the request to Starwood accounting) as well as left a message for the front desk manager, but to no avail. I never realized that it was so difficult to get this corrected in your system for a loyal patron.
March 22, 2013
Rated 2 out of 5 by DGM78 Needs updating
The room was comfortable and the location was good. However, the hotel is very dated and needs improvements. My air condition never cooled the room over the 5 nights I stayed there. The hot water was also inconsistent in the shower. It was ice cold then scalding hot every 30 seconds without ever touching the controls. The towels in the bathroom had a "wet dog" odor. I am a SPG Gold member and stay with Sheraton all over the world, and this location is below par.
September 30, 2013
Rated 5 out of 5 by Roami26 GREAT location and FANTASTIC GYM!
Location, location, location! The Sheraton Denver Downtown is in the heart of it all. Walking distance to LOTS to eat and do....including a nice stroll for events at the Pepsi Center.
Besides the great front desk staff AND great SPG Platinum recognition...this Sheraton has the absolute BEST GYM I've seen in any Starwood hotel...hands down!
For a great stay AND a great workout...this Sheraton gets 5++ stars in my book!
September 16, 2014
Rated 3 out of 5 by jimr77 Interent issues
I could not get onto the internet and had to call your help desk. They could not resolve my issue so what they did was give my laptop IP address access for only 24 hours. After the 24 hours I could not renew to get another day. I used my phone as a hotspot, which was faster than the hotel internet. As for phone service, my Verizon phone usually never has issues with a signal anywhere but at your hotel it did in several places in the hotel. Not impressed at all.
December 10, 2013
Rated 3 out of 5 by havebusinesswilltravel Valet Parking Blew it!
I love Sheraton properties. I stay at them all the time, and this property is a very nice one located right on 16th mall. The rooms are very small but not uncomfortable and there is a Taphouse right in the hotel which is nice, plus all kinds of food, fun, bars, etc out the front door. The staff did not offer an upgrade and when I asked I was pretty much blown off. Also, if you drive a large vehicle (we drive an F350) do not stay here. I was told when I pulled up, "sorry this wont fit in our parking garage" and that was pretty much all I was told. One of the Valets said "there should be some parking lots close" so that left a pretty bad taste in my mouth. If you drive a small to normal sized car you should have no problem. Still, service could have been much better. The club lounge also was sub par compared to most Sheratons.
June 16, 2013
Rated 4 out of 5 by LynnField Pleasantly Surprised
On the first day it was 6:30 pm and my room had not been serviced by housekeeping. When I called to let guest services know it hadn't been cleaned that asked would you still like it cleaned? The sheets are made of the stiffest fabric and is uncomfortable to sleep on. Of the six elevators only 2 work and I am at a national conference They need to do better. I posted this comment on facebook and two days later I heard from the hotel manager. He apologized and had another manager call me. Apparently on check in my room was designated as a Go Green room. I did not request this so it must have been miscommunication. Unfortunately I had to call to have my room serviced 3 nights in a row. The manager did apologize and they gave me hotel credits and did tell me that the hotel elevators were either fixed or being fixed. I appreciated that management reached out to me and provided an explanation and customer service.
October 8, 2014
Rated 5 out of 5 by MB3012 A great experience
The Club Level amenities were really appreciated. It was wonderful returning from a long conference day and being able to enjoy delicious appetizers while relaxing, looking at the great view. My room was very comfortable and I was able to adjust the temperature just right. The bed and pillows were more like home than other hotels. Jeff at Penfield's was very helpful when I had to ship a package home. I would definitely try Sheraton hotels at other locations.
July 19, 2012
Rated 2 out of 5 by HDlink Room cleanliness substandard
I had issues with the cleanliness of my room.
First thing I noticed was desk and furniture surfaces were not wiped clean. I found sticky residue on several surfaces. Bathroom floor was dirty. Toilet Paper holder fell off the wall. Sink faucet came off in my hands. Steam iron stuck to ironing board surface when hot and would not slide. One of the wall power outlets collapsed in on itself when I tried to plug in the iron. Overall unsatisfactory room condition.
August 23, 2013
Rated 4 out of 5 by Diane1718 For a Sheraton...could be better
I requested a "mountainview" and even though I waited until 2:15 for it..gosh was it a disappointment. I didn't realize how far away the mountain peaks were and the windows were dirty. Super small bathroom. Though I did appreciate not only saving $5 as a green choice but that you gave the discounts daily so I could use it as I went through out the week. Great restaurants. Pool lounge was always closed even for the 4th of July which had a great view.
July 8, 2014
Rated 2 out of 5 by Disappointed717 Expected More
Lighting in my room was not adequate and my TV did not work. Engineer came to fix TV stop working again. 2 days in they move me I had to pack up all my stuff move to another room tv doing same thing as in previous room no reception. Good thing I had my Ipad for entertainment I didn't event call again it was obvious I would be inconvenience again. they gave me 1000 points on my SPG card but it requires 10,000 to stay a night. I really expected more by bad.
April 14, 2014
Rated 3 out of 5 by husty Internet Scam
Having to pay at least $10/day for a basic service like wifi is outrageous. This service is offered for free at any budget motel and it was a scam to have to pay for it. Moreover, having to utilize two different networks between the lobby and the concourse levels was highly irritating, made even worse by the fact that they constantly timed out.
And to boot, there are no mini-fridges and microwaves in the rooms! I will never recommend this hotel to anyone.
November 23, 2012
Rated 3 out of 5 by Swills Poor guest services
The individuals in guest services were very unhelpful. Every time I called about a question or assistance, they directed me to someone else or couldn't help me.This goes for room service as well. There was a tray in the hallway for at least 6 hours needing to be removed. The room was adequate as was the lounge. The gym facility was very nice.
Location was central for convention center and mall, but a cab ride away from any good restaurants and nightlife.
September 9, 2013
Rated 2 out of 5 Just plain bad for the cost
This place is too expensive for its accomodations and location. The room was nice but not anything special. We were put in a special "clean" room which wasn't necessary, BUT I was disgusted to find that someone had not flushed the toilet before we got there. This immediately counters all attempts to provide a special "clean room". There is nothing around here worth going to either. The only saving grace was that they gave us points for the inconvenience.
October 23, 2013
Rated 3 out of 5 by Alien The little things count
Very nice, convenient location. To be perfect they need to pay attention to the small things e.g Bathroom door towel hook was missing leaving holes in door. The handle on the shower valve was loose, I was expecting it to fall off during my stay. While I did ask about getting in and out of garrage with car, checkin staff did not activate the room key to the garrage. They also had no clue @ how to assign the continental breakfast which came with the room.
January 12, 2013
Rated 3 out of 5 by BusinessTraveler00 Decent hotel, good location
Overall, the experience was fine. The atmosphere in the main lobby was great, bars were fun, hotel staff was super friendly. I stayed in the tower, which very clearly just had some cosmetic changes made to bring it to the 21st century. Not saying it's the tiniest hotel room I've ever stayed in, but it's close. Would expect more for the price per night. Felt very isolated on that side of the hotel. Elevator didn't really work the first few days either.
April 29, 2014
Rated 2 out of 5 by dissatisfiedcustomer88 Guest beware!
Arrival and guest-check in went well-nothing to complain about there. But the room was just horrid!
The room was "non-smoking" but the bathroom smelled of smoke, I'm sure the previous guest had smoked in there. The walls were dirty, there were staind dripping from one of the walls. The AC/heater box did not work and our room was extremely hot! The room was outdated and seemed very old. The hallway to the elevator smelled moldy. Oh what a terrible stay!
February 4, 2013
Rated 4 out of 5 by Roychy111 Staff was FRiendly
Staff at checkin/checkout and lounge staff were friendly and helpful
November 17, 2014
Rated 2 out of 5 by CSch It was fine
This stay didn't "wow" me. The pillows were too soft and the blanket was a bit suffocating. The wireless set up did not work, but they allowed use it without room charges. The toilet sounded funny and after every shower there was a high pitched ringing. Some folks did not have hot water. I was fortunate! I also found he prices quite high for food and beverages. It was very clean and aesthetically pleasing. The food served at the meeting was very good.
February 23, 2013
Rated 4 out of 5 by EDN2014 This hotel has a great location
Great location and friendly staff. However, need better directions for those staying in the tower section of the hotel. I noticed many travelers (myself included) wandering around the concourse level trying to find the guest elevators. The signs are too discreet for a blurry-eyed traveler. It also took me a bit to find the pool b/c of sign location.
October 14, 2014
Rated 1 out of 5 by Kimh March 30, 2013 Stay at Sheraton
We had booked this hotel because of it's proximity to the 16th street mall and the rooftop pool. The pool was freezing, couldn't stay in for more than a few minutes. Very disappointing because the spot is so great. Went back to the room to take a hot shower.....but the water was brown and lukewarm at best. Upon check-in, we were told that the hot water would be off from 11pm-5am. I tried to take a shower at 8:30. It still wasn't hot the next morning.
April 2, 2013
Rated 5 out of 5 by Xion My visit made me a Sheraton fan
I visited Denver on business & my experience at the Sheraton was very positive. The staff was very accomodating and friendly. The young man Ben at the front desk was very patient with me (I was very annoyed from my flight from NY) . This hotel also has a Business Center which literally saved my life (&job) because of course I forgot to print a few documents prior to my arrival. Location is great and the eateries on site are also good & convenient !
September 11, 2013
Rated 3 out of 5 by Justintotennis Room Unsatisfactory
At first glance, the hotel was great. I was there for a conference and everything went smooth. But then I got up to my room. I was able to turn the TV on, but not able to turn it off and I couldn't even find where to pull the plug until the next morning. So I had to sleep with the TV on all night. Also, the bathroom door doesn't shut properly, and there's a big cracked spot in the ceiling above the shower. It was room 734 in the Towers building.
November 4, 2013
Rated 1 out of 5 by Trigg Very Unhappy
We had a reservation for over a month and when we arrived we found out they wanted to send us to another motel because they had let someone else have our room. We were traveling with another couple and attending a football game at night close to this motel and that's why we wanted to stay here. The other motel was at least 20 minutes away and we didn't want to have to worry about driving after the game and we wanted to spend some time downtown.
November 21, 2013
Rated 4 out of 5 by JustAguest Not quite what I expected
I was not able to find a steam room or hot tub.
The sidewalks outside of the Tower side were not well shoveled (rest of downtown sidewalks were clean and dry and it was slippery in front of the hotel.
Called guest services a few times with questions. once, rang for about a minute with no answer. When the phone was answered, the information provided was accurate, timely and friendly.
Check-in and check-out were very quick, courteous and easy.
April 12, 2013
Rated 4 out of 5 by sgimattendee meeting attendee
My only complaints are:
1. The living room of my suite smelled like old cigarette smoke, even though it was supposed to be a nonsmoking hotel.
2.The layout of the conference space made it difficult to navigate and find different meeting rooms, but the staff did help with this.
3. Homeless people stare into the windows of the fitness center; I suggest installing 1-way glass windows so that those inside can see out but those outside can't see in.
April 29, 2013