Rated 2 out of 5 by Disappointed717 Expected More
Lighting in my room was not adequate and my TV did not work. Engineer came to fix TV stop working again. 2 days in they move me I had to pack up all my stuff move to another room tv doing same thing as in previous room no reception. Good thing I had my Ipad for entertainment I didn't event call again it was obvious I would be inconvenience again. they gave me 1000 points on my SPG card but it requires 10,000 to stay a night. I really expected more by bad.
April 14, 2014
Rated 3 out of 5 by SUP4 Room request
I called the night before our check in date to request a mountain view room. After a brief hold I was told that we indeed would have room with a mountain view.
Unfortunately, upon arrival, shortly after the stated check in time, we were told that there were no mountain view rooms available. The person working the front desk said that a large group had booked all the mountain view rooms which is why there were non available. Clearly one of the Sheraton employees was less than truthful. Overall we were pleased with hotel, just not happy with some of the staff.
December 16, 2013
Rated 4 out of 5 by vlbunny27 Great location!
This hotel is perfectly, centrally located downtown. We spent New Year's Eve there and were able to get everywhere we wanted to go either by the free mall shuttle or on foot without having to walk far at all. Like most all Starwood properties, this Sheraton did not disappoint. We stayed in the Towers which is a much older building an though the rooms were spacious enough and well decorated, you could still feel the sense of an older city building. Overall I loved the location, pool area and as always the professional and helpful staff. I will go back again soon.
January 4, 2012
Rated 4 out of 5 by stormyboy Nice hotel, just need to keep up on repairs
Several areas in the hotel had wallpaper peeling away from the wall, tacky! Our room had no remote for the tv, called the desk and waited 1/2 hour and no one showed with a remote. Had to go to the lobby and talk to guest services live and then had a remote in about 10 minutes..
May 5, 2014
Rated 4 out of 5 by Lulu64 This hotel has great food
Food was excellent, rooms need upgrade, staff not very friendly.
May 12, 2014
Rated 5 out of 5 by Wonderbreadmom Fantastic Hotel
Fabulous hotel. Beautiful, superb location, great staff, lots of awesome restaurants. Would stay there every time we visit Denver.
May 10, 2014
Rated 4 out of 5 by Mark242 Denver Downtown Sheraton
Unbeatable location, very friendly staff, clean rooms and wonderful atmosphere!
I am looking forward to going back for a weekend get-away!
November 30, 2011
Rated 4 out of 5 by Lacey First Visit to Denver
Loved the location of your hotel; right on the 16th Street Mall. In addition to all of the restaurants the Sheraton offers, there are plenty of restaurants and shops within walking distance of the hotel. The Free Bus that you can take down the 16th Street Mall is located right outside the front door of the hotel. Your staff was friendly and helpful. The food served at our functions was good and served hot. The suite we stayed in was big and roomy, but the bathroom was a bit small. Overall it was a good stay and I would book at your hotel again when in Denver.
September 6, 2012
Rated 1 out of 5 by PatrickVergult Bad customer treatment
Initialy I booked a room for 3 persons. The room I got at first was only for 2 and there was no space for a third bed.
Only after one hour of arguing with the very impolite hotel manager I got a convenient room for 3 persons. The worst customer treatment and customer service I ever experienced in a hotel
May 2, 2014
Rated 3 out of 5 by AlabamaTraveler Comfort Level of Room
Stayed at your hotel with a Conference, the first room was in disrepair, with what could have been water damage in the bathroom and the door on the closet was broken and did not work, actually at an angle. The room for the price was small and cramped. From a comfort point of view, the AC system did not keep the room cool and I had to order a Fan after a couple of days just to be able to sleep. I discussed this with a couple of colleagues and they had the same problem. Your maintenance staff took a look, but would only say that it was working as it should have been. Never got cool. The hotel itself is beautiful, the location is excellent and the staff helpful. For the price, not impressed with the rooms and their comfort level.
June 13, 2012
Rated 4 out of 5 by John010 Service is exceptional
During the time I was here, I became sick and had to go to the hospital emergency room. The front desk was great. They arrange (at 3 a.m. in the morning) for security to assist me in getting down to the lobby and having a cab take me to the hospital. The hotel picked up all the transportation cost.
The staff were truly helpful and professional.
April 28, 2014
Rated 3 out of 5 by Wolf86 Housekeeping
It appeared that the hotel lacked adequate housekeeping staff. Each morning there was only one person in my area of the floor and the hotel was fully booked. Corners will be cut when this happens. When I checked in there were signs of this but the most obvious was that my sink was splattered with black spots from top to bottom. My co-worker had a big brown spot and hair on her sheets that she had called about upon arrival. The staff was only going to replace the bottom sheet but she insisted on changing all of the bedding. The ventilation also could use some improvement as it was very stuffy in the rooms.
There also seemed to be quite a few homeless people who came in and out regularly to raise concern to access of the facility.
August 19, 2013
Rated 1 out of 5 by BalloonLady Not worth the price
I stayed here for the 2014 World Balloon Convention. My stay was nothing but a pain since I arrived. The wifi was awful and rarely worked and there was no cell reception anywhere throughout the hotel. I rarely was able to sleep as every night there was extremely loud music shaking my entire room until 1 am and when I called down to complain they said I should deal with it. Half the time nothing was working in any of my classes including microphones and projectors and it seemed like the instructors were always saying no one would come fix it. I spent way too much money on this hotel so I could grow my business with the convention, but because of this hotel I am a whole week behind on my business because it was far under par. I will not every be staying here again and will advise my friends do the same.
March 31, 2014
Rated 3 out of 5 by tphnl good location/tiny, tiny bathroom
overall I was pleased witht he hotel however I have to comment on the room. I upgraded to an executive suite and I was really disappointed. The room itself was quite large with a seperate living room area. THis was nice. However the bathrom was very, very tiny. I could not stand at teh sink and shut the door, I had to go to teh side of the toilet to be able to shut the door. There was only about a 2 inch clearance from the toilet to the door. For I suite I thought this was unacceptable. The room was dated, the bathroom ceiling ahd a crack in it. No fridge.
February 22, 2012
Rated 3 out of 5 by scooke My Vacation Disappointment.
My boyfriend and I decided to take our vacation in Denver, CO. and after looking through all the hotel packages we decided to book our stay in an Executive Suit at the Sheraton hotel in downtown Denver. However, we were extremely disappointed to find that our "Suit" had a less than mediocre bathroom. It was half the size of an average bathroom, with barely enough room to turn around in. Also, our "Suit" lacked a mini fridge as well as a microwave. We were provided with a minibar with a couple water bottles and yet no where to store them...disappointing.
June 6, 2012
Rated 3 out of 5 by jim22 Tower rooms are older and I wouldn't recommend
The hotel location is very good for downtown Denver. The main hotel building seems much more modern and the lobby is very nice. Conference facilities are very nice as well. I had a room in the older tower building on the fifth floor, it was very clean however it isn't a very nice space. The windows are surrounded by rough concrete, the metal window surrounds looked like the old handles had been removed at the bottom and left ugly black marks. The tub had rust spots by the drain and needed to be refinished. Staff was nice at checkin desk and bell stand.
September 25, 2013
Rated 4 out of 5 by RickTim Good Conference Hotel
The conference facilities were very good. The rooms are nothing special. Very clean, attractive enough. The public areas have been well-kept and modernized. The rooms are a little outdated. Bathroom very average.
May 5, 2014
Rated 5 out of 5 by Trixie59 This hotel was very accommodating.
Hotel staff were friendly and accommodating. The bed was possibly the most comfortable I have ever experienced while away from home on business. Great stay!
May 7, 2014
Rated 3 out of 5 by CJCD Maintenance
The hotel check-in was good. When we got to our room, I was a lttle disappointed at it's overall size but it would work for what we needed. I noticed that the shower/tub was leaking water, but didn't have time to worry about it then. I regret this now! When we got back to our room it was late, so we tried to go to sleep. But the leaking/running/dripping shower was clearly audible over the air conditioner. We were tired and the hour was late or we would have called maintenance, but they should have known as this was not a new issue obviously. When we got up in the morning, we discovered that no one had informed us on where ot go to have the breakfast that we had gotten in our package. And was VERY dispappointed in the breakfast buffet.
November 18, 2012
Rated 3 out of 5 by R061 Mixed service
Was at the Denver Downtown for a meeting. The meeting space is disjointed and hard to access. There are minimal stair options to get between areas (concourse and 2nd floor) meaning that you end up waiting in line for elevators, which is time consuming and not consistent with the "be green" messaging of Sheraton. The hotel rooms were nice, however it was hard to turn off the fan for the climate control system. The staff was sometimes very helpful and sometimes exceedingly short. Just depended on who you talked to. Overall, wouldn't stay for pleasure.
April 28, 2013
Rated 4 out of 5 by Sonya25 Housekeeping needs improvement
Overall great hotel. Good location as well. The only thing that really tarnished the experience was housekeeping. Though the room was cleaned sufficiently, other things were really inconsistent e.g. not getting water everyday (very dry climate), once getting ready to take a shower and no wash clothes, one coffee cup instead of two. Good service is being consistent and meeting customer cutomer expectations. I stayed their 8 nights. Also, I rented a refrigerator and the first one wasn't working and by morning all my food was warm. That was irritating. Finally, it was disappointing to discover there was a rental fee for the refrigerator ($10/day) and fees for internet when most smaller and cheaper hotel chains provide these amenties free.
May 13, 2012
Rated 5 out of 5 by CambridgeTraveler Great Location, Upscale Interior
A great experience for my business stay, plenty to do in the local area.
May 8, 2014
Rated 4 out of 5 by pass Beautiful view, could use some TLC
The front desk folks were extremely helpful and cheerful. When I checked into my room, the view was just beautiful, but the table top was dirty and the bath counter was not very clean. I had to get a wet washcloth and re-clean all tops. Also, the ceiling had a big bubbly leak stain right over the beds, and the thermostat blinked nonstop that it needed repair. The room was wonderfully quiet. The concierges were not very helpful, and pretty much would give slight suggestions but no substantive help.
March 15, 2014
Rated 5 out of 5 by JazzEG First time in the Mile High City
I visited Denver during a conference and my stay was absolutely outstanding! The Sheraton's location was so convenient to everything. Buses, shopping, walking to restaurants were all activities I got to enjoy. When I return to Denver, the Sheraton Downtown will be my hotel of choice.
April 29, 2014
Rated 5 out of 5 by lissa Family's Choice Award
As an SPG/SPP member, we have the terrific perk of earning reward points for business done with Starwood . Out of the multiple options we have to choose from in redeeming points, my family chooses the Sheraton Denver Downtown hands-down! We are coming up on our 3rd stay here, and I think they are more excited about staying at the hotel than the visit to the city? We've stayed in both towers, and there is a plus to each - can't go wrong. Personally, I'm looking forward to an outdoor cityview swim in the pool, and my morning Peets :^) See you soon!
June 22, 2012
Rated 5 out of 5 by Lynda2007 The bed was heaven!
We enjoyed a sweet "stay-cation" and really felt that we got away from it all for a couple of days! The hotel's location is extremely convenient with such a variety of restaurants, music venues, and things to do only blocks away. We had a great time exploring the 16th Street Mall from one end to the other, sitting outside on the various patios and enjoying Colorado's marvelous autumn weather. Our room had a magnificent view of the city and mountains and the bed was truly heavenly! I can't remember a time when I slept so well away from home. We commend the Sheraton for the quality of their service -- the staff was amazing -- from the housekeeper to the Concierge to the wait staff in the various restaurants, we felt pampered. We'll be back!
September 12, 2012
Rated 2 out of 5 by Edward Terrible Experience
We were in Denver for a large volleyball tournament. We arrived at the hotel at 3PM and did not get into a room until 9PM at night. We were to stay on the same floor as our team, but ended up on another floor. The next day they moved us to a room on the floor we were suppose to be on and at 1:30 in the morning there was a loud noise coming from our vent. The only option was to wake my daughter and move to our 3rd room in 2 days. The staff was not helpful at all in rectifying our situation and there was nothing offered to us for all our trouble.
March 5, 2013
Rated 2 out of 5 by Wilson1020 Not the experience I expected!
I've stayed here before and the first time was a better experience. I booked 2 rooms this time. The room with the king size bed felt like a broom closet. It was extremely small. We could barely get a stroller in the room. The door was really hard to open. My husband had to almost tear down the bathroom door to get out. The pillows were terrible plus there was a black hair on the pillow and I am blonde. The other room was spacious with the 2 double beds. They never said they were going to charge my credit card for parking we were told it was free. I ended up paying $58 to park for 2 cars. The pool was cold and had snot or something in the water so we pulled the kids out of the water. Overall just not what I was expecting from a 4 star hotel!!
September 3, 2013
Rated 4 out of 5 by CorvetteGreg Great Food, Close to Local Attractions
I had a terrific stay at the Sheraton. I asked for a quiet room and the front desk staff made it happen for me. Fabulous restaurants are part of the hotel. And walkable distances to attractions such as Coors Field (or take the free shuttle) and the History Colorado Center.
April 28, 2014
Rated 3 out of 5 by BAL230 Not What I Expected
I checked in my room and noticed 2 things, a strong musty odor and a big spider. I took care of the spider myself and since there were no other rooms available(?) they ionized the room which worked pretty well. What I noticed is that there was no follow up from staff to find out if the problem had been taken care of which I would have expected. Also in regard to service, the staff in the hotel restaurant was very slow. One evening I had to go over to the bar and ask if there was anyone that could help me. I will try another hotel next time....
June 11, 2012