Rated 2 out of 5 by Mattie27 Bad Service
The bad service started when I checked in. I wasn't given the wifi code or any info about the conference I was attending (and other's did) - I was told that I was given a low floor (when I requested a high floor) because the particular building I was in (the tower) was the only one with king beds - that turned out not to be true. In the room, the mirrored closet door was cracked, my tv didn't work (they did replace it) and brown water came out of the bath faucet for a few seconds every time I turned it on. Also, the cream and sugar wasn't replaced when the room was serviced and dirty glasses were left in the bathroom. Lastly, at check out I was charged for three nights of parking...and I didn't have a car (which I told them at check in). On an up note - the bed was really comfortable.
October 31, 2013
Rated 3 out of 5 by Hothand24 Surprised!
This is the first time ever that I stayed in a hotel where housekeeping never came to my room to replace linen, make the bed or to clean the room. It was quite a surprise! Now, I could have called the front desk and complained about it after the first day, but I thought that the hotel was using its environmental policy of not changing towels and sheets to save energy. But after the third day when the maid stopped outside my room, but failed to ask me if I needed anything, and then moved on without even giving my room a once over, I knew that something was wrong. As I noted above, it was quite a surprise because I am a Starwoods member and I love staying at Sheraton Hotels. I will continue to do so. But I hope that I will not get anymore surprises like the one I had in Denver last week.
October 28, 2013
Rated 3 out of 5 by BusinessTraveler00 Decent hotel, good location
Overall, the experience was fine. The atmosphere in the main lobby was great, bars were fun, hotel staff was super friendly. I stayed in the tower, which very clearly just had some cosmetic changes made to bring it to the 21st century. Not saying it's the tiniest hotel room I've ever stayed in, but it's close. Would expect more for the price per night. Felt very isolated on that side of the hotel. Elevator didn't really work the first few days either.
April 29, 2014
Rated 1 out of 5 by disappontedinDenver Sheraton in Denver NOT so NICE
Small rooms and I am a platinum member. big gaps on ALL the guestroom doors and the cool air left under the door. had to use their towels/robes to block the gaps in the door. The showers in two rooms did not work and one even fell apart. The club level floor served only fruit/cereal for breakfast..no hot meals. Check in was across the street from where many of the rooms were..in a differenct building across the street. I could go on but have run out of space to type. I would not recommend to anyone.
July 30, 2012
Rated 4 out of 5 by JHB62 Beautiful Hotel; Great Location
We were very pleased with the hotel; it's staff and the accomodations overall. The only disappointment was that the room was very small, especially the bathroom. Two persons could not be in the bathroom at the same time. It was very claustrophobic. The bed was awesome. We slept great.
June 11, 2014
Rated 4 out of 5 by Espi We enjoyed our stay very much.
The reason for a few low scores was because the check in was extremely slow and our room had a water leak that was reported 2 times before some one came to check it out. They reported there was no leak. We reported it a 3rd time. This time someone came while we were there so we could show him how wet the caret was in one area. What they found was a leak from a room above ours that was leaking down the wall and into our room.
May 11, 2014
Rated 3 out of 5 by FreedomHotelCheckin Hotel is Good, Staff Needs Improvement
I had booked this hotel with my points for a guys night out. I was late coming to the hotel so I had informed my friends to go ahead and check into the room since we were sharing two queen beds. At first the process seemed to go fine, my friends had told the staff that they are checking in on my name, but the credit card they had on file was his. Immediately, I am not sure if it is true because I did not have it occur elsewhere, the staff told my friend they can't check him into the room at 3AM in the morning unless I was there. My friend immediately called me and informed me of the situation, I then talked to the staff and he made me confirm things, that my friends already confirmed with him, such as email, address on file and spg number. So once finally they checked it was me they check in, I came to the hotel the next day, and left for a meeting in the morning. My friends liked the hotel soo much, they stayed and went downstairs to the lobby, that they tried extending the room they were in and were willing to pay cash not by points. The staff immediately told them since the room was under my name, that I would have to be the one to extend the room, this was quite frustrating for my friends since I had left already. They tried reasoning with the staff, they even saw rooms available online, but the staff was being belligerent and would not extend the room, saying they would have too check out and book a new room then check in. Though the staff has given me much trouble over the room, I believe it all started because we used points to book the hotel. I feel if we had used real cash, that none of this nonsense would happen, who cares whose name the room is under if the occupant is willing to pay cash for the room the next day to extend? The room itself was great, nice and big, but I truly feel this hotel needs to loosen up on room reservation policies. If I had my wife with me and we booked and she checked in who has a different last name then I would she need to also wait for me to check in, is it not possible to have multiple people using the same SPG Number for a family, things like this need to be worked with. Seems really silly that they would give such a hassle if the room is booked through points just check the guys in, don't give guests panic attacks while trying to check in especially at 3AM!
July 8, 2014
Rated 2 out of 5 by Shady714 Overwhelmingly Underwhelmed
I am always underwhelmed when I stay at a Sheraton hotel. There is never a refrigerator or microwave...no free in-room wifi....and the tv reception is crappy. This time I was on the 12th floor, and could never get the air conditioning cool enough. The water pressure was weak in the shower and when flushing the toilet, and I had to call down to get a hair dryer! Really? The only thing the Sheraton downtown Denver has going for it is the location. It is a great area to walk down 16th street mall.
June 25, 2012
Rated 2 out of 5 by JLJ22312 Make another choice in Denver
I found the staff friendly, but not effective. Without fail, every service request had to be made more than once before it was addressed. Every single request.
I was at this hotel both as a guest and a conference attendee. By far, the conference services were the worst of the two. The conference staff was inflexible, condescending, slow to act, and generally acted as if every effort they made was doing us a favor. The customer service was deplorable. I can't imagine doing business here again.
August 31, 2013
Rated 4 out of 5 by HSHCLD Great Location, Great Parking
This hotel is two hotels. The tower was built in the 60's and the rooms are smaller. The tower rooms have a great view and have been nicely decorated. The newer side of the hotel was built in the 90's. It has bigger rooms and is also nicely decorated. Our only problem was that the television was only showing about 10% of the channels. The other channels had sound but a blank screen. I am sure the staff would have taken care of it immediately but we were too tired to deal with the interruption.
December 4, 2012
Rated 1 out of 5 by Lauren78746 Bad experience
I would never reccommned this hotel. I had a horrible experience from the moment i checked in until I left 3 days later. Sarah at the front desk was EXTREMELY RUDE! She should be fired! She debited my personal account when I had already booked with our company card and it took 3 days to solve the problem. I ordered room service and it took 20 hours before someone came and got the tray. For $175 a night, I would have expected a mini refirgerator, free internet and a dresser. None were provided.
October 8, 2012
Rated 3 out of 5 by lovemylife Fantastic staff, not so fantastic property
The staff is fantastic at this hotel. The property condition needs improvement. We had a club room on the top floor. Very small room. Poor quality tv. Bathroom is tiny. Faucet handle fell off. Furniture was chipped. Carpet was stained. Some mold on the tile in the bathroom. The lounge is ok. The pool is in need of serious attention. The cushions were just downright nasty. Love the idea of cushions, but should be replaced (or at least cleaned). "Game room" next to pool was a joke. Now the workout facility was outstanding... but no locker facilities.. There is space there, but it is not being used. Why not make a nice his/her locker facility with showers and steam room for his/her. In short, this place has lots of potential with such a great staff. Money needs to be invested before I stay again.
September 6, 2012
Rated 2 out of 5 by 1midwife This hotel needs improvement
I was given a handicapped room but thankfully , they did change it quickly . The room needs a dresser to put your clothes in when staying for a week.It looks like the dorm size refrigerator was turned into a place for clothes by placing baskets in it ! No movies were available and only two channels were available on the tv. I stay at Sheratons all over the country, this was my first less than excellent experience .
May 12, 2014
Rated 2 out of 5 by Disappointed717 Expected More
Lighting in my room was not adequate and my TV did not work. Engineer came to fix TV stop working again. 2 days in they move me I had to pack up all my stuff move to another room tv doing same thing as in previous room no reception. Good thing I had my Ipad for entertainment I didn't event call again it was obvious I would be inconvenience again. they gave me 1000 points on my SPG card but it requires 10,000 to stay a night. I really expected more by bad.
April 14, 2014
Rated 4 out of 5 by Firsttimer2014 GREAT location!
Perfect location for downtown Denver experience!
June 23, 2014
Rated 2 out of 5 by littlegreykat Too Large for Comfort
Stayed here as part of a convention. Room itself was OK...weird layout with a teeny-tiny bathroom. Literally too small for more than one person to be in it at a time.
Most annoying thing about staying here is the elevator. You need to have your room key to go anywhere but the bottom floor. So, if you want to visit a friend on another floor, go to the pool, go to the Club Room, etc., you need to have the key.
Not so bad, you say? Well, it is if your room key keeps getting demagnetized or when you push a floor and the elevator goes in the opposite direction. After 4 days (length of the conv), I was so over the card thing.
One note about staff --- the housekeeping was fantastic. Also, Brad at the front desk was very professional and accommodating. Some of the other front desk clerks...not so much.
September 5, 2012
Rated 2 out of 5 by Riddle Denver Downtown Sheraton
The biggest problem is with extra charges for check in. I was charged $50.00 twice totaling $100.00. I was told by the desk clerk this would be removed, but this has not occured yet. I was obviously led by incorrect information that these charges were just temporary. The price quoted was different that the final price. Not very happy!!! The Yardhouse Restaurant service was bad, it took 10 minutes for the staff to recognize we were there. The pizza served was not crisp at all. Not Happy!!
March 11, 2013
Rated 1 out of 5 by HI28 Worst Service Ever
Customer service doesn't answer emails, they aren't returning calls. They always say that they are sorry for the inconvenience and that they are changing managers positions, but nothing acutely moves.
The hotel is fine, but the customers services is so bad.
June 11, 2014
Rated 2 out of 5 by DerekD Poorly maintained rooms
My hotel room for the last two evenings was below the standard is expect from a Starwoor hotel. The air conditioner leaked and cause the carpet to be wet, this will undoubtedly cause mold if it hasn't already. The bathroom ceiling was falling down and looked disgusting. This one is trivial, but the ironing board had no padding and left an imprint of the medal pattern of the ironing board on my shirt. I was very disappointed in my stay at this property, I won't stay at another Sheraton.
August 30, 2013
Rated 4 out of 5 by John8765 Diverse Hotel
I initially booked this location due to a conference at this location. I stayed four more nights for a vacation. The hotel worked very well for both. I was particularly impressed with the event staff.
June 15, 2014
Rated 1 out of 5 by Karl2012 2013 NYE stay at its worst!!
Usually I love staying at the Sheraton Downtown Denver but this last time was aweful. The fire alarm went off twice in the middle of the night, which shuts down the elevators and we were on the top floor. Then our key for the garage never worked so we had to keep calling the valet to let us out. Next, we ordered room service and it never showed up and to top it all off I get back home and find out I have been charged twice for parking because they couldn't get it together. Worst of all when we complined about the room service and fire alarm they did nothing to try and make it better and I am still trying to get my bill sorted out.
Because of this stay I CAN NOT imagine staying at this hotel ever again and will not recommend it to anyone else. I travel to Denver a lot and this was a complete let down.
January 4, 2013
Rated 4 out of 5 by Jilliansue Great location, BUT...
I have stayed in this hotel 4 times now. I absolutely love the location, the staff is very nice and the rooms are clean and comfortable.
My only complaint is that 3 out of the 4 times I have stayed there, we have been awakened during the night by a fire alarm, and have been informed that someone pulled the alarm On the most recent occasion (September 1, 2012), we were awakened by the "all-clear" announcement only. This makes me reluctant to stay at this otherwise great hotel again.
September 14, 2012
Rated 2 out of 5 by Bobbi Customer Service is Horrible/Rooms Dirty
The Front Desk billed me for $495.00 for a deposit on my Debit Card after I asked them to put incidentals, deposits, etc. on my Credit Card. Spent two hours trying to correct the system that put a fraud alert on my account allowing no access to cash on my first night in Denver.
The bed skirts were white and extremely dirty. The hotel in general was extremely hot - including our room. We were given an ADA room with no bath when a bath was requested and necessary for health reasons.
March 5, 2013
Rated 4 out of 5 by Gchickendog An Above Average Sheraton
The downtown Denver Sheraton is a great place to stay for business in Denver. The location is perfect; eliminating the need for a car, with plenty of restaurants, shops, and attraction near the hotel.
The rooms are clean, quiet, and comfortable. And the exercise room is an added plus - a first class facility. The staff is always friendly and helpful.
The hotel caters to the convention traveler but I am a business traveler and have felt comfortable every time I visited.
February 20, 2014
Rated 2 out of 5 by Mike490 Tired Convention Hotel
The public areas of the hotel are updated. The Yardhouse restaurant on site is a fantastic option. I was upgraded to a larger room given my frequent SPG stays. The room had a tiny bathroom and furniture from the 80's. It was really a awful. However, I could live with that. The largest complaint comes from the fact that each of the three days I was there, we tried to order coffee and oatmeal from room service. 2 of the 3 days they quoted 1 hour delivery times and it actually took a full hour. 1 day it was over an hour so we did not order and had to start our day without food until noon. Room service is poorly run if they can't handle coffee and oatmeal in less than 1 hour. It pretty much ruins your day if you have to skip breakfast due to the inability to get food. Oh yes, we could have gotten coffee and a pastry from Peet's in the lobby....but the lines there we 50 people deep as well.
May 11, 2014
Rated 3 out of 5 by Dave69 Great location
I found the valet on one side of the street and after check-in being taken down elevators, walking under the street to another bank of elevators to go up to our room a bit much. The staff were very helpful in relocated me after I found myself lost. I have a service animal and a leg brace so needing to walk under the street in the middle of a huge fraternity conference was complicated. They moved me closer. The location was perfect for downtown and the value of the hotel was great.
July 31, 2012
Rated 5 out of 5 by Heidi68 Excellent service
I had a great stay at the Sheraton Downtown for a conference. I appreciated the proximity to restaurants and shops, the advice on restaurants from the concierge, the spacious room and most of all the fantastic housekeeping staff. I had a problem with my iron and it was not only replaced quickly but I received a personal note and token of apology from the Housekeeping Supervisor Marta. I am a relatively frequent business traveller and I cannot tell you how much I appreciated this.
May 22, 2012
Rated 4 out of 5 by Goofey1 Beware of the enhanced charges for the Club Lvel Rooms
I recieved a note from the Hotel to offer an upgrade from the room I had booked to the "Club" level. It was for $20.00. We decided the benefits were worth the extra $20. To our surprise, the "Club" level room had two double beds instead of queen or king beds. The room was very small. When we got into the room we were very disapointed. We went back to the front desk. We spoke to Clint. He was very helpful. We told him we were disapointed and he tried to get us into a suite with queen beds. There was none available for Friday and Saturday night, but we did get to switch to the suite on Sunday6 evening. The suite was huge, but the bath was extremely smal for an executive suite. We were disapointed in the size of the bathroom, but the suite was extellent. Overall we had a great stay and the staff was suberb!!
July 23, 2012
Rated 4 out of 5 by kt086 Beautiful Hotel
The Hotel was beautiful and very comfortable. Front desk staff did a good job, but I was left to try and figure out the tax-exempt status for my non-profit, even though I had thought I had taken care of this ahead of time. I had a lot of items to get to my room (as we had finished a long, hard, day working) and received no help in getting luggage to room. Just handed my luggage and staff walked away, leaving me overwhelmed. Sometimes that little bit extra could make a difference.
February 18, 2013
Rated 2 out of 5 by Claudia25 Room
I stayed there to attend the Starwood conference. I checked in and left my bags in the room, when I came back for a little rest I opened the bed and I found hair on the linens..I requested a fridge so when the attendant brought it I showed her and she kindly offered to change them. I called guest services and spoke with "Eric" supervisor, he apologized. Then I decided to unpack, I opened a drawer and I found more hair! Not only in one of them but actually in all of them.. I called again to guest services and Eric once again apologized. Attendant Olga came back with the new linen, I showed her the hair inside the drawers and she cleaned them all. She was very nice and attentive. I never had a follow up call from the supervisor, nor a note from management apologizing for the issue. Lack of customer service..
March 19, 2012