Rated 5 out of 5 by Curtis11 Great facility and staff
The room accomodations were great. The meeting space was nice and fit all of our needs. The event and catering staff were very accomodating and made sure all of our needs were met. Steven and Jessica and all of the event and catering staff were great!
March 14, 2014
Rated 4 out of 5 by biztraveller01 Nice large room
The room was huge with lots of space. The bathroom also was huge, with a good amount of counter space. Would love to have more drawers to put away clothes so I didn't have to use my suitcase. Also, would like a full length mirror in the dressing room area.
June 27, 2013
Rated 5 out of 5 by Paula65 This hotel was welcoming
From the time I entered the hotel I felt welcomed. The lobby was clean and neat; the rooms was spacious, beds were very comfortable. While I was there I was attending a conference in the hotel. The meeting rooms were very well set up and clean.
April 7, 2014
Rated 1 out of 5 Totoal run down hotel and lingo staff
Totoal run down hotel and lingo staff
July 28, 2014
Rated 3 out of 5 by Frontranger Tower may be different than Plaza
I requested an upper floor room and the staff provided an upper floor room with the caveat that it contained two full beds rather than the queens I had requested. This was no problem as I was by myself.
However, I have to assume that this type of room is the least often requested as it was in generally bad repair and in need of maintenance. The shower temperature was varaible, toilet prone to not filling, and the tub needed re-grouting.
In the main sleeping area, access to electrical outlets was accommodated through power strips-- never have I seen this in a commercial establishment. And, for whatever reason the room was never serviced in the three days for which I stayed. It may have been a misunderstanding of the "go green" campaign that avoids towel/linen changes, but it shouldn't result in no coffee refills, no cleaning, and no bed making.
The room itself was spacious and well-equipped with work space. However, it was in definite need of maintenance and updating to achieve the typical level of accommodation for a Sheraton.
February 7, 2013
Rated 5 out of 5 by Taymar9 First Stay at a Sheraton
I was impressed with the room size. Check-in was quick and efficient. Restaurant was very nice. Elevator service was the fastest I've experienced. Location was close to everything I needed. I would definitely stay at the Sheraton next time I'm in Denver.
April 7, 2012
Rated 4 out of 5 by Billy21 This hotel was good but internet very slow
I really liked the hotel. The staff was very friendly and helpful but I was there for work and bought the most expensive wireless internet connection but it was very slow. If you depend on internet for work, might think twice on staying there.
April 4, 2014
Rated 4 out of 5 by Explorer712 Nice location,Friendly staff and clean
The only major problem was the restaurant pricing. The prices were very high such that we did not buy a single meal during our 3 days at the hotel. The 16 st mall restaurants had better value.
Unfortunately the parking "card reader" system did not work.
November 12, 2013
Rated 5 out of 5 by BEL45 Best Service Staff I have ever encountered
This is the best hotel I have ever had the pleasure of staying in for a convention.
The housekeeping and service staff were immediately there to meet our requests and the service center checked to see that all had been taken care of in a timely fashion.
November 7, 2012
Rated 2 out of 5 by mary412 say no to the Tower
I had stayed at this Sheraton before; however, I had not been in a Tower room. The room was small and the bathroom was cramped. the charge for WIFI is absurd...seriously! We were less than impressed. Be aware if you stay at the Downtown Denver location.
November 6, 2012
Rated 4 out of 5 by ColoradoAlan Awesome Stay
Hotel exceeded my expectations. The staff was awesome. They were friendly and thoughful. The housekeeper saw that I had used all of the coffee in the room - she left me additional without my asking for it. That is service! She exceeded my expectations.
October 20, 2012
Rated 4 out of 5 by Ron579 Try to respond to guest requests
I asked for an upper floor in a hotel over 20 stories. The choice was not discussed with me. I was given the 10th floor overlooking mechanical equipment. I had to ask for a robe 3 times before 1 was lent to me for my stay. Otherwise the visit was fine.
June 24, 2013
Rated 4 out of 5 by RLS720 Almost Perfect
Everything from the service to the fitness center where outstanding. Only issue was the shower. They improved it while I was there, but it still had weak water pressure and poor performance. I expect more for a hotel that did everything else correctly.
September 17, 2012
Rated 3 out of 5 by Temecula4 This hotel was in a good locatiion
We liked being able to walk outside of the hotel and have many choices to eat. The lobby was very big with places to sit and people watch.
July 6, 2014
Rated 2 out of 5 by dddk Great Downtown location
Tower rooms are very old style including the furniture. Beds are very comfortable and clean- great for before a business meetings. For a Sheraton, I was not impressed with the facilities. Definitely adequate for business, close to everything downtown.
October 6, 2013
Rated 4 out of 5 by Phil11 Great staff here
They accommodated every need and were extremely friendly. The location of the hotel is very convenient, saddled between 16th St. Mall and the Capitol. The fitness center is also much larger than any other hotel's I've been to and is well-equipped.
June 13, 2012
Rated 3 out of 5 by JAHou Room service was non-existent
We put our room service card out and never received our order. Called twice and still never received.
Also, we had only one towel and had to wait 30 minutes to shower.
June 22, 2014
Rated 4 out of 5 by Sledhead59 Downtown Denver Sheraton
Arrived around 3pm after driving 7 hours to be told our room was not ready, they said they were at capacity the night before... waited for 1 - 1/2 hours before our room was ready and all we got was they were sorry, so much for SPG recognition :-(
August 26, 2012
Rated 4 out of 5 by CollegeAdmissions Great Location!
Great location for an extended business stay. The room was comfortable and clean. Wish that you didn't have to go down an elevator/escalator to reach the tower rooms. Great having the Yard House right there too. Can't wait to come back and visit.
October 11, 2012
Rated 4 out of 5 by TiredFeet Great beds, endless hallways
Be sure ask for a room in the vicinity of the elevators. There is only one set per floor and the hallways are endless if your room is in the far hallway. The bed was great and they offer a "Green Option" (no housekeeping) - very nice to see that.
November 26, 2012
Rated 5 out of 5 by HDNSM14 Company meeting
Our company held our NSM for 5 days and the hotel and the staff were amazing, the rooms were comfortable, a little outdated but comfy.
the food was really good and they catered to all our needs, breakfast, snacks, lunch and dinner. Great Job!
February 10, 2014
Rated 1 out of 5 by TCarp31 Horrible stay
The staff treat you like you are a young punk their to cause problems. This use to be our regular place to go, but due to their new attitude toward their customers we will never return. Hotel is very clean except black mold substance in showers.
January 3, 2013
Rated 4 out of 5 by WineAdvisoryGroup Good Location, Convention Hotel
My one night stay was fine. This place is on the older side and caters to conventions, so individual travelers can get lost in the shuffle. But still a good place with fine service. Room was a little on the small side. Location was great for me.
April 7, 2013
Rated 5 out of 5 by breath1 This Hotel is Great
Thank you for a Pleasant stay I can really not complaint all the staff at the Hotel was very helpful and supportive for the unmarked survey I cannot comment on but I am sure it is also very GOOD
June 5, 2014
Rated 4 out of 5 by Jr45 WI FI
I feel the WI FI should be part of staying at the hotel being that guests do not pay for it. There are smaller hotels/motels who are just as great as you are but the WI FI is free or part of the stay without having to pay for it.
April 17, 2014
Rated 4 out of 5 by Jcook770 Parts Were Great
I was there for a pretty large conference. My company was sponsoring the event. The banquet staff & food was excellent. The meeting coordinators were great. I was very disappointed in the lobby restaurant however. On my departure morning I dined at breakfast time by myself. I was placed in the absolute very back corner of a large open space. It was actually funny seeing all the single people sitting around the outside edge of the dining room. My waiter was inattentive. I asked for something and never received it. He finally showed up after I had finished my meal. The lady sitting next to me requested some brown sugar for her oatmeal. Not a difficult request. The waiter (same one) just looked over toward the buffet and told her he did not see any. I was mad for her and told the waiter to go ask the chef for the brown sugar. It was amazing how unhelpful he was. They call this a “service” industry??
By the way...there was not a manager stationed at the front of the restaurant (perhaps another problem) or I would have said something to him/her.
May 7, 2012
Rated 5 out of 5 by HKuhn40 Great stay
I enjoyed a great stay here. The room was clean and comfortable and the staff was great! Very helpful! I was very well rested even though I had trouble falling asleep because once I fell asleep the bed was so comfortable I got a good sleep.
January 26, 2014
Rated 5 out of 5 by Denvernative Downtown Denver perfection
Downtown Denver is beautiful and the downtown Denver Sheraton fits seamlessly into the beauty - The lobby is perfect, not overstated but elegant - The beds are heavenly - The staff and management exude competence and make the stay so pleasant
August 22, 2012
Rated 5 out of 5 by Seif amazing gym and features
outstanding gym and room great area in the heart of the city near great dining and shopping
July 14, 2014
Rated 1 out of 5 by The60s Throwback to the 1960's
I have always expected Sheraton Hotels to be exceptional ibn service and facilities. Although, I did find your staff exceptional well trainned in customer service, your facilities lacked the luster and confort expected from a Sheraton Hotel.
October 31, 2013