Rated 4 out of 5 by Denvervisitor Good Hotel in Denver
Nice Hotel, nice people. easy check in/check out. Rooms clean.
January 8, 2013
Rated 5 out of 5 by aajcl Beautiful hotel
Beautiful facility, comfortable rooms,good resturant choices.
November 7, 2012
Rated 3 out of 5 by Tdot Decent
Nothing over the top but a decent hotel in a good location.
October 10, 2012
Rated 1 out of 5 by givthanx Disappointed
I do not recommend this hotel due to poor customer service.
November 5, 2012
Rated 2 out of 5 by Wayne2020 Worst doorman
Worst front doorman EVER. Rude and unhelpful.
November 19, 2013
Rated 4 out of 5 by notatthistime Great service
Service was great, shower water was lukewarm at best...
February 20, 2013
Rated 4 out of 5 by michga Great location
Great location to 16Street Mall and Convention Center.
May 13, 2012
Rated 5 out of 5 by Susie15 Nice hotel and close to denver attractions.
The hotel was very nice and staff was very friendly.
November 12, 2012
Rated 3 out of 5 by OldGrouch Blah
Staff missing, big empty building
December 1, 2013
Rated 5 out of 5 by CCZZ Good
All is excellent, except the bathroom is so small
August 13, 2013
Rated 5 out of 5 by Bubba127 Consultant
This hotel has a great location and a great staff.
September 16, 2012
Rated 5 out of 5 by Stubjer This hotel has exceptional vstaff
All staff members were very courteous and helpful
March 25, 2013
Rated 5 out of 5 by SMS2012 Great Stay
People were so friendly and helpful. Great stay!
November 12, 2012
Rated 4 out of 5 by Frankie123 Staff
Staff knew little about shuttles to the airport
December 18, 2012
Rated 5 out of 5 by Ohnana Sheraton Downtown Denver, CO
Great stay - thank you! I would come back.
October 3, 2012
Rated 3 out of 5 by GetOffMyBike Room Cleanliness
Rooms are not thoroughly clean.
October 31, 2013
Rated 4 out of 5 by Chucky77 Good location
Good location, close to the 16th St Mall
April 4, 2013
Rated 5 out of 5 by DDW2612 September Stay
The food and facilities were great.
September 26, 2013
Rated 5 out of 5 by Sancha Great hotel
Location and big comfortable bedrooms
February 17, 2013
Rated 5 out of 5 by denverstay denver stay
great experiance for a short weekend
July 16, 2013
Rated 3 out of 5 by hidhod I gave my SPG number and never got points
I never got my points :-(
October 23, 2013
Rated 4 out of 5 by IRH435 Asst City Manager
Good hotel in a great location!
May 20, 2013
Rated 3 out of 5 by Stormy1465 Big Mix ups!
Given wrong room # and more
June 10, 2013
Rated 5 out of 5 by Deb123 learning forward stay
comfortable, classy, clean
July 25, 2012
Rated 2 out of 5 by SSSSC31 Tired
Staff great- rooms TIRED!
February 10, 2012
Rated 4 out of 5 by suzzy Great Location Lots to do
Great Food and atmosphere
August 29, 2012
Rated 4 out of 5 by CieZie Great Location For Downtown
You can't beat the location. However, the Tower rooms are small, especially the bathrooms. I know the tower was designed by IM Pei--however, it doesn't make the rooms any more liveable. If you have mobility issues, book a Plaza room. It was difficult getting our room cleaned since we were booked on two different rates. After three calls, housekeeping cleaned it. It seems no hotel cleans the back of the bathroom door that faces into the bathroom. I guess they never see it. Someone had splashed coffee on the wall in our room. Housekeeping should have seen that. We also had to visit the front desk to have our keys re-keyed because we were on different rates. The bed was wonderful. I specifically asked for a room that did not have a connecting door--guess what I got--yep a room with a connecting door. So, small closet and no full-length mirror. Pleased that there was a safe in the closet, though. I assume the mirror would go where the door was. Since I was in the Tower, it was too much trouble to go down and get another room. I think if I was staying there for any length of time, the small dresser would have been an aggravation. However, I was only there for the weekend. I'll stay there again. Great location. The rate I paid was competitive. The waitstaff in the restaurant was friendly and helpful.
December 15, 2012
Rated 2 out of 5 by KLo123 Convention
My organization held our bi-annual convention at this hotel. From the moment we stepped into the hotel as guests, I noticed the lack of staff and respect from all employees. This hotel was severely understaffed for having not only a convention with over 800 people involved, but also several other large groups. I spoke with three gentlemen and a woman while checking in and out. The two that I spoke with checking in were very nice, but completely overwhelmed. The woman was completely rude. The gentleman I spoke to while checking out and he was very rude to me and other guests in line. And he was supposed to be the front desk supervisor. The housekeeping was slow and understaffed. Nor did they speak any English so when I asked if she could come back in 15 minutes when I was leaving, she had no idea what I was saying, so I had to vacate my room that I paid a lot of money for. Our biggest complaint was that they were not prepared for a group of our capacity. We had booked the rooms far enough in advance that there should not have been the wait we had. We had booked 2 rooms, neither were ready when we were there to check in at 3pm and one wasn't ready until 6:30 - our meetings started at 5:30. There were women in our group who didn't have rooms until after dinner had started at 8:00pm. Completely unacceptable.
July 5, 2012
Rated 5 out of 5 by Pervisperkle Great staff, nice hotel
The front desk clerk, Jana (I think), knew my needs before I expressed them. when calling for additional pillows, the door rang almost immediately upon hanging up. The concierge lounge was well stocked with sodas and waters at all times, great apps during regular hours. However, even well drinks are at a cost. In Hhonors lounges, alcohol is often comp, but food is bad - so this is a good trade off. The tower rooms are smaller than newer hotels. However, this is a historic wing - the construction is cement - the rooms are practically sound proof. We did have A/C problems when checking in, but maintanance fixed it immediately.. With hundreds of rooms, hotels will always have problems (nomatter the brand), it's how they deal with them that makes the difference. This hotel obviously has great management from the top down, which reflects in the employees attitudes, the room's spotlessness, and the charm of the hotel. I work for a 5 STAR 5 Diamond international hotel chain, so I'm very picky and am plagued with the hotel inspector evaluation eye (there's a knick on that corner? the edge of the carpet is up? one ring in the shower isn't hooked? call the manager!), but this hotel is well kept and the staff is immaculately professionnal (down to the gift shop employee who doesn't even work for the company). Great Job!
June 22, 2012
Rated 2 out of 5 by dsaloni5 GREEN PROGRAM FAILURE
I would like to express my nonconformity with the Green program that was offered to me. I was expecting not to have the room clean and not replacement of the towels which saves water, soap, electricity, etc... make it green somehow, but, having the bed done as well as replenishing the amenities. So, the deal is that you dont have any service but you still charging full price but a $5 coupon that has to be consumed at the hotel.... I dont see the green in this but more money for the hotel that is not transfer to the customer nor the environment, so I dont see the GREEN in this.
I am an starwood member and I will not take the green option again, it does not make sense at all.... the hotel is just making more money and not transferring this to be green.
In addition, the toilet was dirty and the sink was nasty and dirty, probably because the previous guest had the green option and the bathroom was not cleaning. Something I would like to highlight is the fact that Sheraton is a high quality hotel that must be really careful with the details, this is what makes a difference between a Sheraton and a Ramada or any other.... but that did not happen this time. I had to rush to the airport and did not have the time to talk with the manager but I would like to mention it to you.
Thanks for your consideration
April 20, 2012