Rated 3.5 out of 5 by 1052
Rated 5 out of 5 by CPO13 Conference attendee 3 nights
Great location, great service
May 30, 2015
Rated 3 out of 5 by kdr2015 Response
Every time I stay at the Sheraton Downtown Denver I have to request my billing sent to me twice, once when checking out & once by phone. I have it on file to have my billing electronically sent to me via email. Is there a way to have it posted on the Starwood site instead of having to leave it up to human intervention?
May 20, 2015
Rated 4 out of 5 by bprof hotel features
slow in having spg points applied
May 10, 2015
Rated 5 out of 5 by Baseball1145 Amazing staff awesome hotel
The hotel staff here is amazing. I have never received as exceptional customer service as I have here. The first time I ever stayed here there were problems, but they have changed up staff and it is now my exclusive hotel when visiting downtown Denver. Stephen at the front desk is amazing!!!!!!!!! I only hope you get to experience the level of service that I have. I am a gold member so I do get some perks, but he has gone above and beyond to make everyone of my stays memorable. I hope he becomes management soon, but until then I look forward to seeing him at the front desk every time I visit.
May 8, 2015
Rated 5 out of 5 by WorldTraveler6743 Well Run Hotel!
Staff exceeded my expectations. Made it easy for my business partner to check in to the room without me present. This has been nightmare with other SPG hotels who ignored my request to have partner check in room. As a result they were turned away because they could not get a hold of me. (traveling overseas). This hotel made for a flawless checkin.
April 15, 2015
Rated 4 out of 5 by Steph847 Only one issue
The only issue I had with this hotel was that the TV remote would not work and the staff could not get the TV to change channel form the hotel guide or select a $18 movie which we would've done. When we alerted the staff of the issue no action was taken to ensure that we were happy.
April 14, 2015
Rated 3 out of 5 by MMSchoch Staff (Dean) front desk was Awesome
Thanks again Dean- I was lost and he walked me to the correct tower-
Room- very cramped-
PLEASE NOTE--- you will be charged 29.00 for parking in the Sheraton Parking garage- We didnt know this until i got a copy of my bill-- We could find no mention of this charge.. 2 days x $29= unhappy customer.
April 10, 2015
Rated 5 out of 5 by DJ43 Hospitality you can really touch from staff
I was very pleased by the response from the staff. I needed assistance on two different incidents and the staff went above and beyond to assist. They were very timely in doing so which was great. Thank you.
April 2, 2015