Rated 5 out of 5 by denvertraveler2015 Overall good stay
Overall, I experienced a very positive, comfortable stay during my most recent visit to the Sheraton Downtown Denver. I was there attending a work conference, which is held there on a yearly basis. As in the past, I was thoroughly satisfied with the amenities provided, proximity of the hotel to local attractions and the comfort level of my room. I did experience a sound issue on my last night there; however, the hotel manager Chuck went above and beyond to make the situation right, because of that, I will make it a point to always stay at this hotel whenever I am in Denver. Customer service goes a long way and Chuck hit it right on the mark!
August 25, 2015
Rated 5 out of 5 by Charmed0890 Family vacation was fabulous
Great staff responsiveness to needs was on point! Jessie at the front desk checked us in and was very helpful! Will definitely be staying at the Sheraton Downtown Denver again!
August 23, 2015
Rated 5 out of 5 by LMCKC Great family stay
This was my second stay at this hotel and I would highly recommend it. This stay I was with my family and our view was of the capital building area. The only thing missing was a full length mirror but other than that, we all loved the room.
We are Starwood members and had access to the club lounge. I would have liked there to be more snacks available since we had a late arrival and missed breakfast but we appreciated the coffee and soda that was available.
This hotel is in a great location to shopping, restaurants and sight seeing esp with the mall street buses providing transportation. I will stay here the next time Im in Denver.
August 20, 2015
Rated 4 out of 5 by JayAHiggs Good Hotel for the price
The hotel was in a great location from everywhere. It was right on the strip. The customer service was great. They were very prompt and helpful.
August 17, 2015
Rated 4 out of 5 by LisaM12345 Nice suites, but small bathrooms
This is a nice hotel in the heart of downtown Denver. We were upgraded to two wonderful suites with 2 queen beds each. Very spacious rooms for sleeping and relaxing, however, the bathrooms in each room were extremely small and placed right in the middle of the rooms. There was no way that two people could fit in the bathroom to get ready at the same time. It seemed like such wasted space. One would have expected a larger bathroom in such a suite. Great service by front desk staff.
August 16, 2015
Rated 5 out of 5 by Lornadoon57 National DAV Convention
We were at the Sheraton Denver for a convention for 4 days. The hotel was beautiful. It was centrally located, there were lots of restaurants and outside cafes. The pool was really nice. The beds were very comfortable. The hotel staff were very nice. I would recommend this hotel.
August 13, 2015
Rated 1 out of 5 by DisappointedPerson100001 Hotel That Just Doesn't Care.
We came to celebrate my sisters bachelorette weekend and were very disappointed in the way we were treated by the Sheraton Downtown. We were told by the front desk that we would be able to bring our own drinks to the pool and that the bar was not open at the pool. When we arrived to the pool, we were not allowed in by the bartender (the bar was open) because no alcohol was allowed at the pool. Our room was supposed to be ready at 3:00pm. We were not able to get in until 6:00 pm. When we showed frustration about this, we were promised comped drinks which we never saw. When We got into the room, the AC was broken. After calling the hotel to let them know this we were told they would have someone there in 2 hours. When we arrived back at our room after evening events the AV was still broken. At 2:30 am we were woken up by the hotel people to come remove the AV system. After all of this we had to beg the front desk to give us some sort of compensation and I had to call Guest Services after I left to get them to give me the discount on my credit card. I was charged for a self parking we never did (we valeted 2 cars) and on the same guest services call yesterday they told me accounting would be calling me to correct the mistake and I have still not heard from anyone. Needless to say, I will never be coming back to the Sheraton Downtown Denver again.
August 4, 2015
Rated 3 out of 5 by CHW11223344 Disappointed
Housekeeping did not clean our room or bring towels. Returned late in the evening to discover a dirty room and no towels to shower. After calling the front desk requesting our room be cleaned (would not) and towels to bath, we waited 30 minutes before calling again as towels had not arrived and we where getting quite tired. Called the front desk again to learn the person I'd spoke with had already left for the day. Towels arrived about 10 minutes later. No one seemed concerned about our inconvenience. Unfortunate because otherwise this would have been a nice stay.
July 27, 2015