Sheraton Denver Downtown Hotel

  • 1550 Court Place
  • Denver,
  • Colorado
  • 80202
  • États-Unis
  • Carte

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Rated 3.5 out of 5 by 1034 reviewers.
Rated 4 out of 5 by Great experience, cleaning staff needs work Overall I had a wonderful experience. I did have one problem with the cleaning staff leaving our door open after they cleaned. We were gone for most of the day and coming back to an open hotel room with all our valuables exposed wasn't the best feeling. August 4, 2014
Rated 4 out of 5 by Okay Experience Hotel was good. Room was of lesser quality than I'd expected. The lack of a real dresser was surprising. The BIG disappointment was the dilapidated ironing board. Sure they aren't used by many, but at least put a decent cover over the board. I had to re-iron my shirt moving it around the board because I was getting circles from the board embedded on my shirt. Pretty bad. George December 6, 2013
Rated 5 out of 5 by Excellent Service I stayed for 2 nights 11-1-2013 checked in late night. Rachel at the Front desk checked me in she was great very friendly and welcoming. She also gave me a great summary of the hotel amenities and services available. Ed at the breakfast place 1550 was great as well, told us if we don’t find something we like in the buffet ask him and he will ask the chef to do it. Michael at the front desk recommended us to take a trip to nearby city called Golden , which was great . we hiked and the area was just perfect. Also dined on the way back to the hotel. Excellent recommendation. Only thing I would say it didn’t work for me is the bedding. It was very soft a lots of layers and small white feather s were flying around. Whenever I laid on the bed the white feather pieces where all over in my hair. And don’t even think about laying on the bed with a black shirt, it’s a NO NO. Otherwise great hotel excellent staff November 4, 2013
Rated 4 out of 5 by Best hotel gym! We recently stayed at the Sheraton Downtown Denver for the USA Pro Cycling Challege. The hotel location was great for the race and also for dinner and entertainment. I was most impressed by the hotel gym. Used to working out in hotel gyms slightly larger than a closet. The gym at the Sheraton Denver was a full size workout facility...very impressive. We would definitely stay again! August 29, 2012
Rated 1 out of 5 by Worst. Hotel. Ever. Found long black hair in bed--manager was unconcerned. Hotel woke me up at midnight with the toothpaste delivery that I DID NOT ORDER. They also neglected to give me my wake up call. To top it all off, the beds weren't comfortable and my room smelled like mildew/garbage. I will never stay again and I will tell everyone how unconcerned the staff and manager was about my awful stay. July 18, 2013
Rated 5 out of 5 by Largest hotel in US Amazing. Great location. There are so many bars, the gym is the most amazing, largest gym of any hotel I've stayed at. August 23, 2014
Rated 3 out of 5 by this hotel has great food this hotel has great food; the sleeping rooms need to be upgraded a bit. housekeeping is slow August 25, 2014
Rated 4 out of 5 by Really a nice place to stay The hotel and it's facilities are really great. Business meeting rooms and service staff were really great, clean and well kept. The hotel staff was really great and helped answer any questions I may have had. August 11, 2014
Rated 4 out of 5 by Careful when booking For the price of the room, I thought we'd have a better view - instead of rooftop air conditioners. Staff was professional though. August 21, 2014
Rated 3 out of 5 by Room Executive suite We had a water leak in our bathroom that caused us to switch room's. They wanted to just fix the leak and leave us in the same room. My husband suggested to the lady to move to another room. We moved across the hall and tried useing the phone to call down to the front desk and the phone did not work. So my husband had to call on his cell phone. The bathroom was REALLY small!!! December 18, 2012
Rated 3 out of 5 by Gaps in the windows lets in the cold Admittedly it was the coldest weather ever in Denver, but having to wear a coat, gloves and hat while I was on my conf call from the room, I say that wasn't the best experience I've had at a Sheraton. When I looked to why it was so cold in the room whilst the temp on the aircon was 75F. There was 1/8" gaps in the walls where the windows connected. No wonder the room was cold February 7, 2014
Rated 5 out of 5 by Fantastic Hotel Service This hotel must have the greatest employees in Denver. I was a part of the largest conference in Denver, yet the staff made me feel like I was important. They gave me a map of Denver to look at while waiting in line which made the time go by quickly. They gave me great directions, and my room was extremely comfortable. July 5, 2014
Rated 5 out of 5 by Very comfortable place to stay We did a package deal to see the Maya exhibit at the Denver Nature and Science Museum. The staff was informative. Emailed us when the room was ready. Food and drink were good. Like the location on the 16thSt mall. We will stay there again August 4, 2014
Rated 5 out of 5 by Weekend Stay Staff and property are both excellent! Close to the RTD and FreeMallRide. August 26, 2014
Rated 5 out of 5 by Hotel was great and my room was huge! I was there for a convention and check in was very slow due to everyone arriving at same time but we moved along as quick as the hotel staff could make possible. I did get a huge room with no other rooms around me besides a storage unit and that was great. I worked most of the time but room was quite and private. July 8, 2014
Rated 5 out of 5 by Had a great stay in Denver The Sheraton is very well located in downtown Denver and the room and facilities were excellent. The room was excellent and the pool and club house made our stay very comfortable and relaxing. We are going back in August and we already have reservations at the Sheraton again. Why change what works very well? July 10, 2014
Rated 4 out of 5 by UnhappynDenver Enjoyed my stay until I received the folio after leaving. Charged $4 for a bottle of water which when I inquired about the charge, was told that it was a "tagged item" meaning that they could charge me for it. Great green policies to help save the environment and help Sheraton with cost - which I took the time to do - just to get charged $4 for a bottle of water! Seriously? November 5, 2013
Rated 4 out of 5 by Would stay here again All expectations were met; bathtub didn't drain on day 2, and sink didn't drain on day 3, however, once reported was resolved. Location of property is excellent and convenient to practically anything you want. Appreciate the added feature of having to swipe room key in elevator to access the floors. Green Choice option especially appreciated! June 10, 2014
Rated 2 out of 5 by Not 4-Star worthy Placed in tower across the street from lobby. Not convenient at all and somewhat poorly explained at check-in. Room was tiny!! No space to put anything. Along one wall was the TV (fairly nice), table, cabinet and chair. All parallel to one another and terribly placed. Bathroom was ridiculously small and difficult to get around in let alone with another family member there. June 4, 2012
Rated 4 out of 5 by Great room The room was very comfortable. The bathroom was tiny - reminded me of Europe. The only thing that didn't meet my expectations was that the pool area was not kept up by staff. I was there at the end of the day and people had come and gone and there were towels and trash everywhere. I'm surprised that the three staff members standing in the area didn't have that attended to. September 12, 2012
Rated 2 out of 5 by Awful The service was awful. Room not ready. Incorrect charges. Awkward layout with multiple elevator rides to get anywhere. Front desk was so incompetent, I felt sorry for them. Many guests were visibly angry waiting to check in, which was a major process. Cannot even find an email address to get refund for incorrect charges. June 30, 2014
Rated 3 out of 5 by Not the best We were unable to use our closet as the mirrored doors were off the track. We did not receive housekeeping daily service as requested. August 19, 2014
Rated 5 out of 5 by Fabulous Very nice! Close to a lot of restaurants and shopping. Restaurant at hotel was very good also and the full service bar was also very nice. Hotel staff very friendly. August 15, 2014
Rated 5 out of 5 by Your Staff is Exemplary My son graduated from college and we hosted a celebration at The Sheraton. Your staff provided service that was absolutely outstanding and made our experience very memorable. From the Food and Beverage department to the Front Desk, the staff paid extreme attention to every detail. We couldn't have been more delighted and thank you for making this event very special! May 27, 2012
Rated 5 out of 5 Thank you Thank you for having us at your hotel a few weeks ago. The service was amazing and the room was beautiful. My only suggestions is that the club level rooms, in my opinion should have a refrigerator and our shower wasn't clean but other than that, the staff was amazing from start to finish. We plan on returning again for New Year's Eve and throughout the coming year. December 18, 2012
Rated 4 out of 5 by First timer =) First visit to Denver at this hotel, I loved it and would surely return. The room was enormous and cozy. The staff are very helpful and polite, especially with the extra coffee I requested. About the only downside is, I chose the option to go GREEN, opt for the Starwood points, but have yet to receive them. The meeting rooms are spread out, had a time locating them. October 1, 2012
Rated 4 out of 5 by Good location hotel is in a great location, within walking distance of many restaurants and shops. Good transportation by trolley if needed. August 18, 2014
Rated 3 out of 5 by Visit to Sheraton Denver Downtown Took about 4 hours to get a requested Club room in the Tower but the room was tiny and probably no different to any other room except the robe, free internet and the promised newspaper I never received. Rooms in need of major overhaul and bathrooms aren't big enough to swing the "proverbial cat". 4 am fire alarm and having to walk down 21 floors didn't help either. September 22, 2013
Rated 2 out of 5 by Will not be staying again - good staff outside of house keeping not coming the first day - poor lighting by closet area - wall paper peeling - bathroom ceiling had severe water damage - carpet appeared to have not been vacuumed in a while - layout of hotel was extremely confusing - room also smelled like a mixture of sweat and mold. Sadly, This was an improvement over the first room I had. January 7, 2013
Rated 1 out of 5 by Not Statisfied Parking was not included in the $280 daily room rate. No hot tub/jacuzzi. Asked for directions to pool and went to it. Got there and it was locked. Took 15 min. Found out pool was closed all 3 nights I was their. No hot water on last day of stay. Took down my email address and said they would email bill, I haven't seen it yet. The sink drain made a gergling sound. February 28, 2013
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