Rated 3 out of 5 by Nelly12345 Need to adjust room temp
the rooms are clean and large;service is acceptable but not above that. My big complaint is the inablility to lower the room temp to lower than 65 at night; made for not great sleeping in spite of the very comfortable bed.
December 3, 2012
Rated 2 out of 5 by Anital Noise level at night unacceptable
Difficlut access to hotel parking; room assigned close to elevators and noise of other guests returning to their room and standing in elevator area- talking after 11:30 PM unacceptable. No thought to other guests.
September 8, 2013
Rated 3 out of 5 by Janie15 Tired Hotel
As far as club lounges go, this one was not the greatest. I was there from a Tuesday to Saturday. The breakfast service was fine. Kristie is a fabulous asset. She is energetic, cheerful, and makes the experience good. The evening people were less dynamic, but did their job. The food offered in the evening was very disappointing. There were huge flat bread style crackers each evening. Unfortunately, no cheese or spread was provided. One hot appetizer each night. One night was bacon wrapped sausage--a strange combination of flavors. The other things offered just seemed to be out to fill the table. There was never anything sweet provided. The rest of the hotel looks tired and worn out. My bathroom ceiling had some cracks in the paint. The hallway had wallpaper peeling in places. Card keys for the elevator didn't work the first time I went to my room, and I met many people who also had to go back to get that problem fixed. I would only go back to this hotel if I was attending a conference at this location. People were friendly, but the overall efficiency was not high.
March 3, 2013
Rated 3 out of 5 by PeachQueen Room Expectations
The bathtub had mold in all of the corners. The the water drain in the tub was entirely loose and the fixture that controlled the drain was half way out of the wall. The heating/airconditioning unit rattled incessantly.
October 9, 2012
Rated 3 out of 5 by LBry Space was okay....staff were awesome!
- the pool was closed and I was not told in advance (huge inconvenience)
- the rooms were pretty small for the price that was paid (small washrooms)
- the staff were very friendly and answered any questions that I had
May 21, 2013
Rated 2 out of 5 by 1stLt front desk was accommidating
I felt nickel and dimed to death and no reward at the end accept they waved Wi-Fi then at the end I did not receive a coupon promised for not getting housekeeping. $5 per day would be $30 and I never received it!
August 21, 2013
Rated 5 out of 5 by Penney Recommendation for improvement
was unabale to log on to internet even though I was told I had access.
TV was not functioning well - has sound but no picture on some channels
would be good to have small refrigerator for those who have extended stay
October 2, 2012
Rated 4 out of 5 by Economist comfortable but keep up with maintenance
Very nice room with the exception that the handle to turn on water in tub/shower was not tightly connected and repeatedly fell off. Rather heavy so lucky it didn't hit my foot. Other than this great room and hotel.
August 20, 2012
Rated 4 out of 5 by lionbernie Lack of Billing Statement
Stayed at this hotel from Nov.28 to Dec. 1. Was told at check-in and check-out that a copy of my bill would be emailed to me. Today Dec. 3 I still have not received it. Am very disappointed at this lack of service.
December 3, 2012
Rated 2 out of 5 by Ryan7767 Needs updates
Rooms were old and smelled horrific. Lack of hot water in the AM. When you used the toilet the sink would gurgle for a good hour after.
Not what you would expect from an SPG property.
However, the gym was nice.
September 15, 2012
Rated 4 out of 5 by DCam2013 Great beds!
Hotel is a little older and starting to show it's age. Staff was friendly and attentive. My room still not had been cleaned when I returned at 4:00pm one day however. Food at hotel was great!
October 17, 2013
Rated 4 out of 5 by Andy12345 Pretty good downtown hotel option
This was a pretty nice hotel in a very active part of downtown Denver. The restaurant adjacent to the lobby was surprisingly good and reasonably priced. There are also many nice dining options within walking distance to the hotel. The lobby was incredibly spacious and quite nice. Too bad they charge for Internet in rooms, though it is free in the lobby.
I stayed in a 650 sq ft corner room. It was nice but the space could have been put to much better use with additional furniture and such - had a bit of an empty feel to it. Comfortable bed, good water pressure in the shower. Decent view from my fourth floor room. I imagine the view is better the higher up you go in the building. Pleasant decor. Starbucks coffee in the room is always appreciated when I stay at a Sheraton.
Parking was expensive at $24 per day but the hotel is in the heart of downtown, so it isn't surprising.
My room was missing a few essentials such as a room service menu and overview of the hotel. Unclear if they forgot this in the room or if they don't offer such a book or if they not offer room service.
December 1, 2012
Rated 5 out of 5 by zeus Professionalism
Associates courteous and polite, extremely helpful and knowledgeable, their training should be complimented. Continue your professional attitudes and demeanor. Thank for the wonderful hospitality and experience.
September 12, 2012
Rated 4 out of 5 by yelorose Very nice stay at the Sheraton
Room was nice, but would be small for two people. Room service was excellent...good food and great service. Was not able to connect to the internet although I was told I could. Would definitely stay here again.
October 12, 2012
Rated 5 out of 5 by kmk949 Excellent location and customer service
The hotel staff is outstanding. Always get great customer service and a wonderful room. I have a choice of where to stay when I come to Denver weekly and have spent 135 nights here this year.
October 11, 2013
Rated 2 out of 5 by lcbp38 pass on this hotel
hotel set up very inconvenient. Rooms look dated, and A/C did not work. Room keys worked for about 2 days, then had to rekey. They knew they were having problem with program/
Very expensive for what you get.
June 14, 2013
Rated 1 out of 5 by SPG9 Below Average Managment & Service
Poor service from the person identified as the manager (C. Schuringa) down to the persons at front desk. Poor service appears to be part of the culture here. This will not be my first choice for future stays.
December 10, 2012
Rated 2 out of 5 by Cdar1967 Tired
The room was very small and located across the street from the main lobby. Just too much of a hassle to get the Room. Once there the room was tired, like it has not been updated in the past 20 yrs
September 19, 2013
Rated 5 out of 5 by BJCO Great staff at Sheraton, Downtown Denver
Great staff and great location at the downtown Denver Sheraton. We had a car radiator problem upon checking in. The valet staff was helpful and courteous beyond our expectation!
October 29, 2013
Rated 3 out of 5 by BSBS Average HOtel, Bad GREEN Program
Asked to participate in GREEN Program in exchange for 500 Guest Poiints per night stay, did Green Program for three days and received ZERO Points, front desk CSR could not credit my account upon check-out!
October 10, 2012
Rated 5 out of 5 by Jamie54 Fantastic Place!
This place is fantastic, it's the best place to stay downtown! Everything you need for a great visit is right there. The rooms, restaurants, the Mall, the "Yard House", it's all there and it's all great.
December 26, 2012
Rated 5 out of 5 by Mikie64 A great hotel all in all......
Am a flight attendant and for me the location for a long layover is very important, and your hotel met that need...Really enjoyed my stay and will definately bid for more Denver nights. thanks again.....
August 28, 2012
Rated 5 out of 5 by christopherh Recent stay
Hotel was great but internet was not sufficient in the tower section. as a business traveller it is very important to have good service so I can work from my room. Other than that, it was a great stay.
June 30, 2013
Rated 3 out of 5 by chowderski Anniversary
Booked a room for our anniversary, and indicated such in the reservation through the platimum line and at check-in.
Hotel made no effort to recognize the event, nor any recognition of my member status.
September 5, 2012
Rated 5 out of 5 by PFlaune60 Birthday
We have stayed here before and like the convenience of the location to all the sites of downtown Denver.
December 16, 2013
Rated 4 out of 5 by Randy52 Great Location
Went to A Rockies game while we were there. Riding the mall bus woked out great.
Hotel had great restaurants and bars. Air conditioning could have been better, room was cool. thermostat was set on 62.
August 1, 2012
Rated 3 out of 5 by AlanS Large & Central
This hotel is huge - it has plenty of space. The staff is helpful & the location is fantastic. Although it has been cleaned up, the bathrooms are still excessively small in the guestrooms. Great gym!
April 20, 2013
Rated 4 out of 5 by bac19 Convenient location
The staff is very friendly and competent. I've have been staying here for some years now, and the level of service is very consistent. Club lounge is very comfortable for work, and the view is great.
May 28, 2012
Rated 4 out of 5 by JScott Wonderful Stay
We spent two nights at the Sheraton Downtown Denver! We had a great experience, our room wasn't ready when we arrived so they very kindly got us into a different room! Great location, great hotel!
July 23, 2013
Rated 3 out of 5 by jrobpeg159 Average
Clean hotel in decent location. Rooms are small and have no perks to speak of . You will pay for absolutely everything here. No continential breakfast, coffee or tea etc. Just an OK place to stay.
October 30, 2012