Rated 2 out of 5 by wyoguy room 1112
The room we were in needs work. The bathroom had wallpaper peeling from the wall in several places. The bath surround was badly stained. The bath faucet dripped and the toilet seat was loose. The ceiling had been patched poorly.
The door into the room had over one inch gap at the bottom.
There were other things that were not right. This room needs serious attention!
June 13, 2014
Rated 2 out of 5 by ADI2013 ADI conference 2013
Stayed in the tower:
After opening the door to my room I went right back to the desk and asked to be located to another room because of a strong mold/mildew odor...
The next room did not, immediately, have the mold/mildew odor but it was surprisingly dirty, needed to be dusted, vacuumed, lamps did not turn on, the remote control for the TV was absent, and paint in the bathroom was chipped and hanging down from the ceiling.
After contacting the front desk the issues were corrected... However, the mold/mildew odor did become an issue in this room when the noisy air handling unit was turned down.
If my conference were not in this hotel would have left.
April 5, 2013
Rated 2 out of 5 by DAPTLP Dissapointed
We stayed Friday 6-20-14 and Saturday 6-21-14 at Downtown Denver, room 510. We were placed in the "Tower King bed" rooms.
Lobby very welcoming and clean.
Check in staff very friendly.
Pool staff friendly and attentive.
Restaurant in lobby had excellent breakfast.
The air conditioners smelled horrible as if they had moldy moisture in them. Unbelievable bad smell to the room.
No in room refrigerators.
Bathrooms very small and noisy.
Tower are in great need of remodel.
Our friends, room #518 ordered breakfast/room service and told it would be there in 30 minutes. 90 minutes later the food had not arrived.
Check out staff was very rude, didn't even ask if we enjoyed our stay as if they did not care. They did not offer our folio and was very short saying "we will email you your receipt" We got home and found out our bill was charged $211 dollars more than it should have been charged. We attempted called the hotel to correct bill and told it would be refunded in 3-5 days. We spoke initially to a male who had a think accent and difficult to understand and non-caring attitude. I then asked to speak with a manager and was transferred to a woman named Myra. Myra was very nice and accommodating on the phone and ensured she would have billing error corrected. She was very professional. She offered to remove incidental charges from bill.
We have stayed at Sheraton properties in the past and had much higher expectations.
We will not stay at this property again and will not recommend it to anyone. I had planned to consider this property for an upcoming conference venue, unfortunately this will not happen either.
June 22, 2014
Rated 4 out of 5 by Kiam Excellent staff & SPG status recognition but one of our rooms was not properly cleaned
First 3 nights on Biz (Club Floor Tower), first got a King and found the room to be too small, changed to two double beds room, enjoyed it and had a very pleasant stay. 4th night on leisure, Executive Suite (2 queens), asked if there was any difference between the Plaza and Tower Buildings, was told no, so I went with the Tower one as it is near Club Lounge, had a horrible night with one of the two heaters not working, extremely small bathroom (reminded me of my trip to Europe), room was not properly cleaned (found out when we were ready to fall asleep at 1am), took some photos and showed them to one of the managers on duty in the morning so that next customers won't get to see what we saw. 5th night, had to change to a King Suite at Plaza, which was much better and so comfortable. I will never stay at a 2-Queen Suite in Tower again.
The hotel staffs truly recognized my Gold (and later Platinum status). Managed to hang on to our King Suite for the last 3 nights after I turned Platinum. Really enjoyed it. I am not sure if a standard room at either building is the same, but those who will stay at a Suite, choose King Plaza, and never Two Queens Tower.
I would not discourage anyone from staying here based on our one bad night at the two queens suite Tower because all the other nights were really pleasant especially in the King Suite Plaza. Most staffs are top notch except the one who told us there was no difference between the two buildings, not sure why she wouldn't tell the truth but her customer service was excellent though during check-in.
Also, really enjoyed breakfast at the restaurant on the first floor, excellent staffs and good selection of food.
December 5, 2011
Rated 3 out of 5 by Lawrence25 Inconvenient and confusing connection between buildings
The connection between the two buildings is inconvenient, particularly if you're staying in the "tower" building. "You cant get there from here". You have to go down then up, or up then down. Very confusing. While I appreciated the safety feature, you have to swipe your room key to get to any floor.
June 14, 2014
Rated 3 out of 5 by Marlo I would stay here again, but definitely in a larger room.
We had a king room in the tower building. It was quite small for two adults and a baby We requested to be moved to a larger room and the front desk staff (Hanna?) was very pleasant and accomodating. The larger room was an additional $15/night, but worth it in the end to have the additional space.
We had a breakfast and parking package which was quite nice. There is a Yard House in the hotel which has some really great food and an incredible beer selection.
We enjoyed the pool a couple days. There was a shortage of pool towels on one day and it seemed like even the bartender couldn't get housekeeping to bring more towels up.
Overall a good experience.
July 19, 2012
Rated 5 out of 5 by TechDiva80 Wonderful conference hotel-downtown location is convenient and amazing
I attended a national conference in April 2014. Its about a 30 minute ride from the airport. the Sheraton is located right on the 16th street where any store that you need is located. The staff at the hotel was friendly and helpful. Opt for the room with the mountain view in the tower building. Its worth it! Beautiful heated pool and the workout area is state of the art with a great view into the City. The bed was super comfortable but there was a strange musky odor like there was a water leak. I hope they get that fixed. Aside from the smell everything else was wonderful. I highly recommend.
April 28, 2014
Rated 1 out of 5 by jswrangler MAJOR Renovation Desparately Needed
This hotel could/should be a nice property...but instead it is a poorly maintained sub-par hotel experience. Unless you look closely, the lobby area appears adequate, but if you look closely you'll see the significant wear on the property...and while I was there the revolving door didn't work correctly once. The guest room halls are dark and dreary with missing shades on the overhead lights, laminate is peeling from the doors, the grass cloth is filthy, the carpet is stained, the elevators barely work and the hotel staff uses the end of the hall near vending for an overnight trash storage area (that was a very nice touch). Inside the guest room I had was comparable...with a practically non-working HVAC system, banged up furniture, and a chair so filthy I wouldn't use it. And the interior court yard view...WOW! The biggest problem with this hotel is that someone saw fit to do a paint/carpet "fix up" (who knows how long ago that was) when actually it needs a SIGNIFICANT gut job renovation.
June 13, 2014
Rated 3 out of 5 by Don305 Sheraton Downtown Denver
The hotel is quite large. It takes a bit of time to navigate the layout - especially from the Tower to the conference room level. The location, however, is great. It's right next to several restaurants, a movie theatre and a mall. You can hop on and off the free bus that runs by 16th Street.
June 13, 2014
Rated 4 out of 5 by John8765 Diverse Hotel
I initially booked this location due to a conference at this location. I stayed four more nights for a vacation. The hotel worked very well for both. I was particularly impressed with the event staff.
June 15, 2014
Rated 2 out of 5 by Chuck2845 Dissappointed Staff
I was disappointed for two reasons, first; no hot water on the morning of the Feb 27th, I informed the front desk about the lack of hot water and the desk clerk indicated that this was the first that he had heard about this situation. However, several other hotel guests indicated that they were told the same story - there is simply no excuse for not being upfront with your guest. Second, when asking for assistance on the location of the pool, the desk clerk did not provide details that the pool was closed until I came back to the desk to inform the desk clerk that the pool area was locked. At least venture back and forth to the pool provide some exercise.
February 28, 2013
Rated 4 out of 5 by Moto2014 Would stay here again
All expectations were met; bathtub didn't drain on day 2, and sink didn't drain on day 3, however, once reported was resolved. Location of property is excellent and convenient to practically anything you want. Appreciate the added feature of having to swipe room key in elevator to access the floors. Green Choice option especially appreciated!
June 10, 2014
Rated 4 out of 5 by Justina14 Business Accomplished
Met my business objectives, and had a great dining experience. Be prepared to walk between towers and be accomodated with the worlds smallest bathrooms.
June 15, 2014
Rated 1 out of 5 by Fran This hotel was one of the worst I've ever stayed in.
Prior to our arrival, we were offered the option of upgrading our room and since we were staying for 5 nights, we decided to upgrade. Disappointment does not begin to describe our feelings upon check-in. The "suite" was old with mis-matched furniture (brown/beige decor with RED vinyl chairs). The "drawers" for clothing resembled old hospital nightstands with 3 small drawers. No refrigerator, no microwave, no mini-bar (all standard with "upgraded" suites) Plus, our "standard" room had a king-size bed; our "upgraded" room had 2 queen beds! There was a hole on the back of the bathroom door where a clothing hook used to be. The bathroom was 5 times smaller than my closet in my home! My husband and I could not both fit in this bathroom at the same time!!!! The shower was lukewarm at best and when we said we did not have hot water, an electric coffee pot was brought to our room!!!! (We never did have a hot shower). I brought a check from my company that paid for my room in full. The check-in representative called and verified the check was "good" and said that, because we paid in full, there would be minimal fees "held" on my debit card. Well, the second day of our stay, a "hold" was placed on my debit account for over $400. When we inquired at the front desk, we were told that it would be taken care of immediately (it was not). The third day of our stay, an additional $223 was placed on "hold". The front desk now said that the check I originally brought paid for me and they were now holding costs for my husband - WE WERE STAYING IN THE SAME ROOM!!! We were again assured that "everything has been taken care of" (it was not). The next day, an additional $168 was placed "on hold". Anger does not even come close to how we were feeling by this point; the hotel had now tied up more than $800 of my money. Keep in mind, this room had already been paid in full!! The manager on duty "Brad" told me that I needed to call my bank because the hotel could not release the funds; the bank said they could not remove the charges since the hotel had originally charged the funds to my account - the hotel would have to remove them. When we checked out, our receipt shows the Sheraton owes US money and this is still off the original amount that I paid up front! I've been home 2 days and the >$800 that the Sheraton charged to my account has still not been released by them! Is this not the equivalent of stealing??? While I understand that things sometimes do go wrong, I have never stayed in a hotel (and I travel a lot) that did absolutely nothing to make things right. I will NEVER stay at another Sheraton and have informed my company that they would be wise not to book any rooms with any Sheraton ever again.
March 25, 2013
Rated 5 out of 5 by currency Excellent MGMT/Service/\location
I am a repeat guest of this hotel. This hotel specializes in conferences and conventions and is large but, the Staff, Service and MGMT I rate as Excellent. Especially the Club Level staff, well run. The person in charge had remembered me from 2 yrs ago, my last stay, even though he sees a number of people during the year.
The hotel is properly maintained and has very good facilities such as a nice large fitness center and has two good pubs, Yard House and Katie's Irish Pub. Also, the hotel is in a good location to the surrounding area and walking distance to many places.
The Staff and MGMT are friendly and customer oriented.
I highly recommend this hotel
September 16, 2012
Rated 4 out of 5 by VideoVern Small but adequate rooms
This was one of the smaller rooms that I have stayed in recently. I did have a great view of the 16th Street Plaza. I had a problem getting the room up to 68 degrees. I ended up setting the thermostat to about 78 to get it there. I mentioned it to one of the engineers in the ballrooms and he offered to come up and get it fixed. I told him to wait until I checked out as I had already figured out the system.
On the Meeting side of my experience, the hotel now requires that we pay for a "Supervisor" to sit and watch us load-in, set, strike and load-out. This added cost added NO value to the meeting experience that I could see.
January 11, 2014
Rated 4 out of 5 by JHB62 Beautiful Hotel; Great Location
We were very pleased with the hotel; it's staff and the accomodations overall. The only disappointment was that the room was very small, especially the bathroom. Two persons could not be in the bathroom at the same time. It was very claustrophobic. The bed was awesome. We slept great.
June 11, 2014
Rated 2 out of 5 by CV2012 This Hotel has Great internal Problems
This is the WORST service I have ever received in my life, they charged my debit card 2 times in a row, I call them to clarify this issue and the girl in the phone just hung up 2 times and in my 3 phone call she did not answered... They call me back 2 days later and then they said everything was solved because they returned my money, but today, after a week of checking out, they charged me AGAIN!!!!! ...It is a shame the horrible service they have, next time stay somewhere else.
The only positive comment I have is that they have a very good kitchen, the chef should quite from this hotel and go somewhere else and get a better reputation...
HATE THE SERVICE.
July 25, 2012
Rated 4 out of 5 by Larken7004 Parking concern
I stayed one night, arriving about 5:00 p.m. on 10/14. Attended the CAR convention that evening and taught a class the next day. I checked out at noon and explained that my class would be over at 5:10 and would I still be able to use my card to get out of the parking garage. The front desk person said I may have to pay $8.00. That was OK with me - although I was also paying $12.00 for parking as a room charge. When I finished my class and left the parking garage at about 5:30, I was charged $48.00 - plus the $12.00 parking charge attached to my room. $60 parking for 24 hours is unreasonable to stay in your hotel in my opinion.
October 18, 2012
Rated 1 out of 5 by VM27 Avoid this hotel
1) Hotel has not been updated
2) I put my breakfast request out before the deadline but no breakfast was delivered because no one picked up my order
3) Valet didn't bring up car when requested
4) I was awoken to a neighbors shower
5) workers in the hall at 8 AM were hammering and shouting
6) I was told valet charge and a breakfast charge would be zeroed out but they showed up on my credit card.
7) On the plus side, great gym. only plus.
June 3, 2014
Rated 3 out of 5 by TW34 got to work on the WIFI
I had a comfortable room and the staff could not have been more helpful. I dined in the restaurant and the quality of the food was average and the service was poor. Most of all, though, it's absurd in this day and age to charge for WIFI. The front desk clerk said all the Denver hotels charged, but I know that is not true because a friend who stayed at another hotel did not get charged; so there you go. For this reason, I am not able to recommend you to anyone else nor will I plan to stay with you in the future. The accommodations are first rate and comfortable, but it's ridiculous to charge for WIFI. You need to work on that.
October 10, 2012
Rated 2 out of 5 by Megan1530 Bad Experience
I stayed at your hotel for 5 days, 4 nights and I have never had an experience in a hotel such as this one. The initial room had a mildew smell and made it difficult to sleep. I let staff know and my room was promptly switched The next room had its own problems. The air conditioning did not work appropriately and a box fan was placed over the AC vent to circulate more air. The fan made a lot of noise and made it difficult to sleep. Poor experience and not a hotel I'd recommend to anyone traveling to the Denver area.
May 23, 2014
Rated 5 out of 5 by ThomC14 Worth the stay!
Excellent location and a staff that made you feel like you were home. Smiles, welcoming and helpful- Great experience. Rooms were clean and surpassed my expectations.
June 13, 2014
Rated 1 out of 5 by HI28 Worst Service Ever
Customer service doesn't answer emails, they aren't returning calls. They always say that they are sorry for the inconvenience and that they are changing managers positions, but nothing acutely moves.
The hotel is fine, but the customers services is so bad.
June 11, 2014
Rated 1 out of 5 by Dina42 Pool Party Event
I am very disappointed in the service I received and the misleading information on planning a birthday pool party event. I had planned for two weeks, through emails and phone calls with Danielle Sadowsky venue Supervisor. I had called 6/9 and spoke to her to see if this was something Sheraton could accommodate and with no hesitation, she said yes and we started planning for my 15 to 20 guests. I even followed up with another gentleman by the name Matt Trewin, venue Manager in her department because she had not gotten back to me to send me the Breeze food menu choices for the event. Matt was very thorough and I explained to him my event in planning, he sent me an email with info needed right away.
Danielle, had gotten to me a day or so later and wanted me to come in and look at the pool area, in which I did Sunday 6/15 and we chatted about all the accommodations she would do. She would get me 2 cabanas and a few tables, bar area would be stocked etc. etc. I was really excited and she would get back to me regarding food arrangements.
She suggested I book a room to secure and confirm with her right away after doing so. This was all something that was accomplished.
I received a call from Danielle on 6/18, stating that she would not be able to accommodate, I was really confused and questioned what was the reason? Danielle stated that, they have had pool parties in the past and they were not good.
At this point I am frustrated, not a good reason to have led me on for this long, with the assumption this event would take place. Danielle, said the only way this event would not happen id if a Buy Out would happen, and she did not see that as a problem. I asked at this time, is why did she have me meet with her and book a room, and why was this not told to me when I called 6/9? All she could say is SORRY.... I followed up with a Manager named Manuel, who could not assist me and passed me to a guy named Dustin Silks, Supervisor over Sales and Marketing, I have left two messages on his cell phone and not one call. Not the way I do business.. Very disturbed, by them thinking this is okay...
June 19, 2014
Rated 3 out of 5 by Sharon312 Not a great experience
Rooms were small and my coworker had literally the tinest hotel room i have ever seen and it was still same rate. I had to change rooms on arrival after finding my room was a handicap access with only a curtain to separate the shower. First call i was told i couldn't switch. Decided to try again and was able to move, but had to find my way back to front desk with luggage to accomplish it. Hassle. We booked our rooms months ago when the conference first opened reservations. I would understand if we had booked at the last minute and had to take what was left. We didn't. Navigating to find the correct tower and elevator took some practice. i asked for my SPG number to be added and i don't see it. Sorry not the best experience i have ever had at a Starwood hotel.
May 19, 2014
Rated 4 out of 5 by Bella Convenient downtown - but poor lighting in room
Great location on 16th Street Mall, can hop on free trolley right in front of hotel. The rooms are very nice - but mine had an awkward layout in that the door opened directly to sight of the bed. Even with the safety latch in place, just opening the door the couple of inches would have shown me laying in the bed. Also, the lighting in the restrooms is pathetic for a female trying to apply presentable make-up for the day/night ahead.
Also, returned to room one evening at 5:30 to find the room still not cleaned. after call to housekeeping, the maid was there in just a few minutes. not sure why it wasn't done to begin with.
March 5, 2012
Rated 4 out of 5 by FAJA Excellent
I really enjoyed my travel
June 14, 2014
Rated 2 out of 5 by Adamo74 Sheraton Denver
Good location. The facility is huge with many restaurants close. The new bartender Raul was really nice. However, at check-in, I gave them my SPG member card, and was not put on an SPG floor. So, then the room they gave me was tiny. I had no room in the bathroom to move at all. The door pretty much hits the toilet on the opposite wall when you open or close it. The HVAC ran constantly and loud. It is the old type under the windows. The cable TV had about 4 HD channels, that is it. Overall, I think it is a decent facility for trade shows, but that is about it. If you are going to Denver for anything else you can do better. I do not see myself going back here again.
April 5, 2013
Rated 5 out of 5 by Janet142 Noisy Neighbors
We had some late night revelers in the room next to ours. A call to the front desk and a visit by security was a gentle way of informing them to quiet down. We appreciate the diplomatic way it was handled.
June 10, 2014