Rated 5 out of 5 by Britten Excellent Stay
Wonderful stay. Comfortable accommodations in very convenient downtown location. Courteous staff.
April 27, 2016
Rated 3 out of 5 by WorkerBee1 some minor issues
Stayed here for a conference at the Denver Convention Center. We had inquired about something simple and instead of the front desk staff helping, he continued to look at his phone as he answered. The next morning we had to ask another employee a question and that time, this gentleman didn't even look up from his computer screen to half answer our question. The toliets can be heard flushing from in your room and in the hallways. Seriously that is one of the last things I want to hear in a hotel!!
April 21, 2016
Rated 3 out of 5 by saa123 The pillows are awful
My neck was killing me all week. The pillows were too soft. When I called down at 3 AM to get a replacement pillow, I was brought a pillow that was just as soft as the ones on my bed. Sheraton should have some firmer pillow options for guests.
The room was also 'noisy' - between the drain and the A/C, you could tell it was old.
Other than these inconveniences, I had a decent stay.
April 12, 2016
Rated 1 out of 5 by UnhappyStay55 Horrible Stay
I was very disappointed in my stay at the downtown Denver Sheraton. I did not waive housekeeping services when I checked into the hotel. No housekeeping services were provided for several days. During my second day at the hotel, I called and asked for housekeeping services. It took two days after arriving for housekeeping services. When I complained, I was told the hotel was very busy and to be patient. I asked for wake-up calls, of which some never occurred. I was late for a meeting because of a lack of a wake-up call. When I called about this matter, I was told again that the hotel was busy. I ate at the restaurant for breakfast. The Denver omelet was horrible. I basically paid $13 for toast. When I mentioned this to the server, he said sorry and walked away. My room was small compared the rooms I saw of colleagues. Based on my negative experiences, I cannot recommend the downtown Denver Sheraton.
April 3, 2016
Rated 4 out of 5 by Boooie Great gym actually best gym at hotel in Denver
It is a massive hotel, almost feels lik a vegas resort casino (minus the slots and card tables) . Great gym better than some chain gyms even, really top notch facility for exercise. They treated me well as a platinum member and the club was nice. The room I had was a suite ,it was nice but the room use a rem to be quite as nice but the room could use a remodel as design furniture seems to be From 80's or 90's. Room service could use some better healthier choices,small menu with no healthy options or gluten-free options.otherwise stay was good
March 17, 2016
Rated 3 out of 5 by CrossatCrossroads Hotel full of athletes
You'd think hundreds of players in one hotel over the weekend would be disruptive to guests; however, what was disruptive was that two of the three nights there was a band downstairs I could hear up on my 2nd floor room where my athlete and I were hoping to sleep well prior to rising early for competition. Music ended after 10pm first night and after 11 the other night.
March 16, 2016
Rated 2 out of 5 by JRM8940 Find another Starwood property
Sub-standard is too kind to describe this property. This is my 3rd year of being SPG Platinum, and I've stayed at a lot of different properties. This one has a long way to go to meet the standards I'm used to.......during this stay there was a water main break (no hot water for morning shower) coupled with the elevators being shut off. While the staff was trying to be accommodating (having us use the service elevator) that only went down to the 5th floor. This property is old and it appears Starwood is not investing in it vs. others.
February 23, 2016
Rated 1 out of 5 by Mary24 Poor Customer Service and Hidden Fees
The rooms are dated, the bathroom was dirty. We stayed only one night and they charged $40 of parking. I have never heard a hotel charge you separate for parking unless you have ballet parking. No one ever told us that their would be parking charges, not in the confirmation or at the front desk. When I called to ask the lady did nothing and said, "they charge parking anywhere downtown." I just got the bill and that is it. Very poor customer service I cannot believe I paid almost $200 dollars for such a bad quality!!! Not worth the stay!
February 16, 2016