Rated 3 out of 5 by Celeste58 This hotel has no warmth or personality
I understand that is is a huge hotel so my expectations would be difficult to fulfill. I am uncomfortable in large hotels, it's like walking into an airplane hanger. I understand that it would be difficult to manage, it's a small city, with many people to satisfy. I really liked the staff, who were very helpful and friendly. The food was adequate. I was there for a conference, so I didn't have much choice in staying there but I must say, I will not stay there again. I guess the only solution would be to break up the hotel into smaller portions and manage each one autonomously. I don't know what else to say. Thanks for letting me participate.
July 21, 2014
Rated 2 out of 5 by disappointedindenver Disappointed beyond belief
When we checked in, there was a lipstick stain on the stark white comforter, hair in the bathroom that was not ours and the tub didn't drain when I took a shower. Housekeeping was called to change out the comforter and never came. Maintenance however came up within 15 minutes to fix the tub.
We also never received the credit for our "green" choice to forgo housekeeping for our stay and never received the coupons we were promised upon check in for dining credits. When we inquired, the management was standoffish and combative and refused assistance.
The location however was amazing.
July 28, 2014
Rated 2 out of 5 by TomQ Room small and A/C not working
Very small room and the A/C would not shut off despite being checked by maintenance...
Gym was very large and very nice.
July 23, 2014
Rated 4 out of 5 by morgan91 Sheraton Denver Downtown
We stayed here for 7 nights and want to say that our welcome by Jeremy in Valet and Angel made us feel like the most VIP persons during a very busy checkin time. We cannot say enough about the two of them. Our only complaint, we stayed on the club level and the bathrooms were no bigger than our water closets at home. They are tiny but just seeing Angel and Jeremy each and every day made it a great experience. They went above and beyond.
July 20, 2014
Rated 5 out of 5 by Deborah17 Great food and beverage!
Loved the resturants and Pool. Also appreciated JC Jaun Detwiler the
Night Auditor at the Sheraton Denver Downtown Hotel. we were very late checking in due to travel and were really tired. He made it so much better for a tired traveler!
July 21, 2014
Rated 2 out of 5 Non-Standard Hotel
This hotel is an aged and non-standard property. The hotel is split into three distinct sections, the guest rooms are in two towers - the main guest room tower is located access a busy road from the lobby and restaurants, which makes it very disjointed and difficult to access.
My tower guest room was described to me as an "upgraded king room" however it was actually very small (1/2 the size of normal guest room). The furnishing are old and oddly laid out. There is no dresser (a few drawers in the closet - the closet doors are falling off). The washrooms are VERY small. The AC is bad, the windows don't open either. My room was always serviced very late in the afternoon - the amenities are lower quality.
The location is great - directly on the 16th street mall. There are many homeless and street people around this hotel - makes one feel unsafe for sure.
The elevators are extremely slow and inadequate. Everyday there were big lineups at the elevator (in both buildings)
For the price, this hotel is poor value.
July 30, 2014
Rated 3 out of 5 by Chika lower than previous experiences
I have stayed at this hotel MANY times in the past but this visit was less than desireable. starting with my check in process where I was put in a king room with on eof my trainees after I'd spent almost an hour trying to check in. then they asked my trainee to move to a double room in order to accommodate a 2nd trainee. the process was less than desireable and leaves me to wonder how difficult it really is to book 2 rooms, one as a king, the other one a a double
July 28, 2014
Rated 3 out of 5 by Aji165 location
Hotel is in a convenient location but the room was too small too many furnitures. Room service needs work and staff needs training. When asked for morning breakfast, told it will take over an hour and thirty minutes, really......terrible. But I might still stay here only be'se of the location.
July 19, 2014