Rated 4 out of 5 by Will54 Enjoyable Stay
I was very pleasantly surprised (overall) by my stay at the downtown Denver Sheraton. I had expected it to be a bit worn and dated. It was not. It was as nice (or nicer) than any other downtown Denver Hotel. Room in the tower was smallish, but very fresh, clean and comfortable. No more needed for just me!
I highly recommend the hotel. The only negative is the Yard House in the lobby of the Plaza Building part of the hotel. I don't think I've ever visited a restaurant anywhere (and I travel a lot) with unfriendlier staff and ruder service. The staff at this restaurant was so unfriendly and rude I got up and left mid-dinner. I have never been treated so disrespectfully by wait staff. I was moved twice so they could apparently provide seating to "more important" customers. Food was greasy, unhealthy, over priced and add to that the horrible service - I would not recommend the restaurant to anyone. It is not part of the Sheraton so shouldn't reflect on the Sheraton except that it is located in their lobby and was the only in-house restaurant I was aware of. The hotel, however, other than The Yard House, was excellent.
June 28, 2014
Rated 3 out of 5 by BusinessTraveler00 Decent hotel, good location
Overall, the experience was fine. The atmosphere in the main lobby was great, bars were fun, hotel staff was super friendly. I stayed in the tower, which very clearly just had some cosmetic changes made to bring it to the 21st century. Not saying it's the tiniest hotel room I've ever stayed in, but it's close. Would expect more for the price per night. Felt very isolated on that side of the hotel. Elevator didn't really work the first few days either.
April 29, 2014
Rated 4 out of 5 by Moto2014 Would stay here again
All expectations were met; bathtub didn't drain on day 2, and sink didn't drain on day 3, however, once reported was resolved. Location of property is excellent and convenient to practically anything you want. Appreciate the added feature of having to swipe room key in elevator to access the floors. Green Choice option especially appreciated!
June 10, 2014
Rated 3 out of 5 by lovemylife Fantastic staff, not so fantastic property
The staff is fantastic at this hotel. The property condition needs improvement. We had a club room on the top floor. Very small room. Poor quality tv. Bathroom is tiny. Faucet handle fell off. Furniture was chipped. Carpet was stained. Some mold on the tile in the bathroom. The lounge is ok. The pool is in need of serious attention. The cushions were just downright nasty. Love the idea of cushions, but should be replaced (or at least cleaned). "Game room" next to pool was a joke. Now the workout facility was outstanding... but no locker facilities.. There is space there, but it is not being used. Why not make a nice his/her locker facility with showers and steam room for his/her. In short, this place has lots of potential with such a great staff. Money needs to be invested before I stay again.
September 6, 2012
Rated 2 out of 5 by mnmhughes Still haven't fixed my bill
I made a reservation online for 'Breakfast and Parking' to be included. They charged me for my reservation PLUS added on the breakfast that I had at the buffet/restaurant. Called and asked for it to be fixed, they said it was.....Nope not yet (probably never will). I know that $25 dollars may not be much to some, but to a struggling grad student it is a lot. The room was OK, but not worth the price I paid.
May 22, 2014
Rated 2 out of 5 by littlegreykat Too Large for Comfort
Stayed here as part of a convention. Room itself was OK...weird layout with a teeny-tiny bathroom. Literally too small for more than one person to be in it at a time.
Most annoying thing about staying here is the elevator. You need to have your room key to go anywhere but the bottom floor. So, if you want to visit a friend on another floor, go to the pool, go to the Club Room, etc., you need to have the key.
Not so bad, you say? Well, it is if your room key keeps getting demagnetized or when you push a floor and the elevator goes in the opposite direction. After 4 days (length of the conv), I was so over the card thing.
One note about staff --- the housekeeping was fantastic. Also, Brad at the front desk was very professional and accommodating. Some of the other front desk clerks...not so much.
September 5, 2012
Rated 2 out of 5 by Riddle Denver Downtown Sheraton
The biggest problem is with extra charges for check in. I was charged $50.00 twice totaling $100.00. I was told by the desk clerk this would be removed, but this has not occured yet. I was obviously led by incorrect information that these charges were just temporary. The price quoted was different that the final price. Not very happy!!! The Yardhouse Restaurant service was bad, it took 10 minutes for the staff to recognize we were there. The pizza served was not crisp at all. Not Happy!!
March 11, 2013
Rated 2 out of 5 by DerekD Poorly maintained rooms
My hotel room for the last two evenings was below the standard is expect from a Starwoor hotel. The air conditioner leaked and cause the carpet to be wet, this will undoubtedly cause mold if it hasn't already. The bathroom ceiling was falling down and looked disgusting. This one is trivial, but the ironing board had no padding and left an imprint of the medal pattern of the ironing board on my shirt. I was very disappointed in my stay at this property, I won't stay at another Sheraton.
August 30, 2013
Rated 4 out of 5 by Espi We enjoyed our stay very much.
The reason for a few low scores was because the check in was extremely slow and our room had a water leak that was reported 2 times before some one came to check it out. They reported there was no leak. We reported it a 3rd time. This time someone came while we were there so we could show him how wet the caret was in one area. What they found was a leak from a room above ours that was leaking down the wall and into our room.
May 11, 2014
Rated 2 out of 5 by Disappointed717 Expected More
Lighting in my room was not adequate and my TV did not work. Engineer came to fix TV stop working again. 2 days in they move me I had to pack up all my stuff move to another room tv doing same thing as in previous room no reception. Good thing I had my Ipad for entertainment I didn't event call again it was obvious I would be inconvenience again. they gave me 1000 points on my SPG card but it requires 10,000 to stay a night. I really expected more by bad.
April 14, 2014
Rated 3 out of 5 by Lawrence25 Inconvenient and confusing connection between buildings
The connection between the two buildings is inconvenient, particularly if you're staying in the "tower" building. "You cant get there from here". You have to go down then up, or up then down. Very confusing. While I appreciated the safety feature, you have to swipe your room key to get to any floor.
June 14, 2014
Rated 2 out of 5 by keebler47 This hotel has very small rooms.
Bathrooms are small. No refrigerator. Bed very comfortable.
July 1, 2014
Rated 1 out of 5 by Karl2012 2013 NYE stay at its worst!!
Usually I love staying at the Sheraton Downtown Denver but this last time was aweful. The fire alarm went off twice in the middle of the night, which shuts down the elevators and we were on the top floor. Then our key for the garage never worked so we had to keep calling the valet to let us out. Next, we ordered room service and it never showed up and to top it all off I get back home and find out I have been charged twice for parking because they couldn't get it together. Worst of all when we complined about the room service and fire alarm they did nothing to try and make it better and I am still trying to get my bill sorted out.
Because of this stay I CAN NOT imagine staying at this hotel ever again and will not recommend it to anyone else. I travel to Denver a lot and this was a complete let down.
January 4, 2013
Rated 5 out of 5 by Truman123 Thanks you was a great stay and front desk helped to book best possible rates.
Great stay. Staff and restaurants were great.
July 1, 2014
Rated 4 out of 5 by messi internet?
like central location, professionalism, and excellent support for professional conference. Unhappy w/ weak wifi signals and not a smooth transition between wifi networks in guest and meeting rooms.
June 23, 2014
Rated 4 out of 5 by Jilliansue Great location, BUT...
I have stayed in this hotel 4 times now. I absolutely love the location, the staff is very nice and the rooms are clean and comfortable.
My only complaint is that 3 out of the 4 times I have stayed there, we have been awakened during the night by a fire alarm, and have been informed that someone pulled the alarm On the most recent occasion (September 1, 2012), we were awakened by the "all-clear" announcement only. This makes me reluctant to stay at this otherwise great hotel again.
September 14, 2012
Rated 2 out of 5 by Bobbi Customer Service is Horrible/Rooms Dirty
The Front Desk billed me for $495.00 for a deposit on my Debit Card after I asked them to put incidentals, deposits, etc. on my Credit Card. Spent two hours trying to correct the system that put a fraud alert on my account allowing no access to cash on my first night in Denver.
The bed skirts were white and extremely dirty. The hotel in general was extremely hot - including our room. We were given an ADA room with no bath when a bath was requested and necessary for health reasons.
March 5, 2013
Rated 1 out of 5 by jswrangler MAJOR Renovation Desparately Needed
This hotel could/should be a nice property...but instead it is a poorly maintained sub-par hotel experience. Unless you look closely, the lobby area appears adequate, but if you look closely you'll see the significant wear on the property...and while I was there the revolving door didn't work correctly once. The guest room halls are dark and dreary with missing shades on the overhead lights, laminate is peeling from the doors, the grass cloth is filthy, the carpet is stained, the elevators barely work and the hotel staff uses the end of the hall near vending for an overnight trash storage area (that was a very nice touch). Inside the guest room I had was comparable...with a practically non-working HVAC system, banged up furniture, and a chair so filthy I wouldn't use it. And the interior court yard view...WOW! The biggest problem with this hotel is that someone saw fit to do a paint/carpet "fix up" (who knows how long ago that was) when actually it needs a SIGNIFICANT gut job renovation.
June 13, 2014
Rated 3 out of 5 by Dave69 Great location
I found the valet on one side of the street and after check-in being taken down elevators, walking under the street to another bank of elevators to go up to our room a bit much. The staff were very helpful in relocated me after I found myself lost. I have a service animal and a leg brace so needing to walk under the street in the middle of a huge fraternity conference was complicated. They moved me closer. The location was perfect for downtown and the value of the hotel was great.
July 31, 2012
Rated 5 out of 5 by Heidi68 Excellent service
I had a great stay at the Sheraton Downtown for a conference. I appreciated the proximity to restaurants and shops, the advice on restaurants from the concierge, the spacious room and most of all the fantastic housekeeping staff. I had a problem with my iron and it was not only replaced quickly but I received a personal note and token of apology from the Housekeeping Supervisor Marta. I am a relatively frequent business traveller and I cannot tell you how much I appreciated this.
May 22, 2012
Rated 4 out of 5 by Goofey1 Beware of the enhanced charges for the Club Lvel Rooms
I recieved a note from the Hotel to offer an upgrade from the room I had booked to the "Club" level. It was for $20.00. We decided the benefits were worth the extra $20. To our surprise, the "Club" level room had two double beds instead of queen or king beds. The room was very small. When we got into the room we were very disapointed. We went back to the front desk. We spoke to Clint. He was very helpful. We told him we were disapointed and he tried to get us into a suite with queen beds. There was none available for Friday and Saturday night, but we did get to switch to the suite on Sunday6 evening. The suite was huge, but the bath was extremely smal for an executive suite. We were disapointed in the size of the bathroom, but the suite was extellent. Overall we had a great stay and the staff was suberb!!
July 23, 2012
Rated 4 out of 5 by kt086 Beautiful Hotel
The Hotel was beautiful and very comfortable. Front desk staff did a good job, but I was left to try and figure out the tax-exempt status for my non-profit, even though I had thought I had taken care of this ahead of time. I had a lot of items to get to my room (as we had finished a long, hard, day working) and received no help in getting luggage to room. Just handed my luggage and staff walked away, leaving me overwhelmed. Sometimes that little bit extra could make a difference.
February 18, 2013
Rated 2 out of 5 by 1midwife This hotel needs improvement
I was given a handicapped room but thankfully , they did change it quickly . The room needs a dresser to put your clothes in when staying for a week.It looks like the dorm size refrigerator was turned into a place for clothes by placing baskets in it ! No movies were available and only two channels were available on the tv. I stay at Sheratons all over the country, this was my first less than excellent experience .
May 12, 2014
Rated 3 out of 5 by Don305 Sheraton Downtown Denver
The hotel is quite large. It takes a bit of time to navigate the layout - especially from the Tower to the conference room level. The location, however, is great. It's right next to several restaurants, a movie theatre and a mall. You can hop on and off the free bus that runs by 16th Street.
June 13, 2014
Rated 4 out of 5 by Gchickendog An Above Average Sheraton
The downtown Denver Sheraton is a great place to stay for business in Denver. The location is perfect; eliminating the need for a car, with plenty of restaurants, shops, and attraction near the hotel.
The rooms are clean, quiet, and comfortable. And the exercise room is an added plus - a first class facility. The staff is always friendly and helpful.
The hotel caters to the convention traveler but I am a business traveler and have felt comfortable every time I visited.
February 20, 2014
Rated 2 out of 5 by Claudia25 Room
I stayed there to attend the Starwood conference. I checked in and left my bags in the room, when I came back for a little rest I opened the bed and I found hair on the linens..I requested a fridge so when the attendant brought it I showed her and she kindly offered to change them. I called guest services and spoke with "Eric" supervisor, he apologized. Then I decided to unpack, I opened a drawer and I found more hair! Not only in one of them but actually in all of them.. I called again to guest services and Eric once again apologized. Attendant Olga came back with the new linen, I showed her the hair inside the drawers and she cleaned them all. She was very nice and attentive. I never had a follow up call from the supervisor, nor a note from management apologizing for the issue. Lack of customer service..
March 19, 2012
Rated 4 out of 5 by PatLawyer Great staff
The front desk staff and the valets cannot be beat! They gave great suggestions for restaurants, things to see and do, and directions. And everyone had a smile on their face. And of course, the beds are soooo comfortable.
June 20, 2014
Rated 2 out of 5 by Bobby Housekeeping
I stayed at the Sheraton for ten nights and housekeeping did not clean my room two of the ten days. When they did clean my room, they did not tidy up the bathroom or the room itself, did not provide additional water, left new towels on sink counter instead of hanging them, did not remove my room service dishes that were left from days ago, and did not empty my trash bin. I highly encourage Sheraton to speak to their housekeeping staff and ensure their cleaning job is adequate.
January 24, 2013
Rated 3 out of 5 by susanl conference stay
The soda machines on my floor did not work and when I called the front desk they brough up a can of soda immediately at no charge. But the next day the machines still were not working.
Also, the air did not work too well and my room was very stuffy. I like a cool room to sleep in and this certainly was not. It was very warm for early November, so maybe it was turned off for the season.
Great location for a conference,a s I walked the 5 blocks to the cnvention center each day.
November 12, 2012
Rated 4 out of 5 by Sandwolf All went well with my stay
Hotel needs modernization, i.e. new carpet and some furnishings, but still a nice place. Controlling water temperature in the shower was a problem. Hot to cold to hot to cold, back and forth while showering.
June 20, 2014