Rated 3 out of 5 by BusnessTravel45 BusinessTravel45
Beds and pillows were great, room was very clean and the bathroom was well maintained.
The room office consisted of a table and chair centered in the middle of the room with no outlets, phones, lights or plugs. The room was next to a service elevator that had an extremely loud door that would squeak continuously through the night. Phoned the Front Desk and request maintenance but they never came.
September 5, 2012
Rated 3 out of 5 by GoldSPGmember Club level don't expect much
The club level rooms are about as small as you can find. The king sized bed takes up 90% of the room and the bathroom you have to turn sideways to get in. I know there are other larger rooms but the majority are just too small.
If you pay to stay at the club level be aware that the Drinks are kept too warm and the breakfast is all carbs, no protein to be found or anything hot. VERY disappointing.
November 29, 2012
Rated 1 out of 5 by Maggie Hotel room and customer service was terrible.
Room was very small, had a bad ordor, and noisy. I called to the front desk to ask the square footage and to complain about the ordor in the room. I was told by Kara that the room was 240-250 sq feet. I asked Kara why they would put anyone in this rooom when they were not sold out, she put me on hold, and I hung up after 5 minutes. She never returned my call and I will never return to this hotel.
May 3, 2013
Rated 3 out of 5 by Angel444 Hotel room was disappointing
I found the Sheraton Downtown Denver to not meet the usual experience I've had with Sheraton properties. The hotel room was worn, smelled of mildew and the air conditioning would not turn off - no matter what I did. A couple of times we asked the door men for assistance and were met with a less than enthusiastic reply. The front desk staff, however, seemed to have the usual Sheraton friendliness.
August 20, 2012
Rated 4 out of 5 by cyn63 Never slept so well...
Their King bed was so comfortable, I didn't want to leave!
May 7, 2014
Rated 5 out of 5 by Rob0810 Happily Surprised
I travel a lot for work and this is the first time I have stayed at a hotel that all the staff I encountered were very eager to help and went the extra mile. From check in to check out it was a great experience. Even as I waited for the airport shuttle the valet saw me sitting and offered their help to check on the shuttle and they did without even me asking.
February 25, 2014
Rated 1 out of 5 This Hotel at this locations needs to be torn down and rebuilt.
The Room was very small the bathroom vents had not been cleaned in a long time it had black and green mold growing. You could not set up your desk to work and use a laptop without calling on maintance to help swithc network cables around. the Bed sheets had an oder and there carpet needed to be cleaned and vacumed over all I could have stayed a another hotel for less money and had a better time.
January 20, 2013
Rated 3 out of 5 by Akr1sh Fine Stay
Had a decent stay. Rooms are nice w/good beds & TV's. Location is good. Issues:
1. Layout of the hotel is awful. Extremely confusing w/multiple connecting elevator banks to go between room floors, lobby, restaurants, balrooms, parking, etc.
2. Bathroom wasn't clean when I got to my room w/stains on toilet.
3. Parking price of $24 per night left bad taste in my mouth. This is Denver, not NYC.
October 24, 2012
Rated 4 out of 5 by gaille Good Experience
We stayed at the hotel for one week recently and had a very positive experience. The staff was receptive to our needs and the location was perfect for what we wanted to do. The 16th St Mall is active with a wide variety of persons, so be prepared for whatever you come across. We upgraded to a suite and enjoyed having the extra space for our family.
This was our second stay and we will be back.
July 4, 2012
Rated 2 out of 5 by terry73 new exercise plan
If you are into exercise, stay at the sheraton as you will log over a mile just getting to your room. Elevators are scarce and far away from your room. You also might feel like a rat in a maze trying to decide if one way is shorter than the other. Oh, and don't expect to have a glass of wine in the bar while you wait to be seated and expect to take it in with you to dinner. The two are rivals.
July 30, 2012
Rated 1 out of 5 by Morris95 Bad Surprise @ Denver Downtown Sheraton
Many stays at this hotel and very surprised by the lack of quality last week - ck in Nov 1, out Nov 2. First room had broken A/C and fan was over heating and smelling up room at 85 degrees. Pillow had dirt and hair on them. After 2 hours of waiting, finally new keys, new room. Request for manager to call and no one did. Care at this hotel has certainly gone down hill. Too bad, great location.
November 5, 2012
Rated 2 out of 5 by RPK84 Average service
The hotel is standard but I very dissatisfied with the service of the staff. Two nights in a row I asked for silverware for the some food that I had bought in and it took them an hour on both occasions. But when I ordered room service, they brought the food out in a reasonable time. Just because I didn't buy food from their in-room dining they made me wait an hour to get a pair of silverware.
September 24, 2012
Rated 4 out of 5 by Kris Review of stay - some minor concerns
The linens on the bed (including pillow case coverings) were so crisp that every time we turned over in bed, or shifted, it would be noisy. We hardly slept the first night while getting use to the noise. Otherwise, the room was very quiet.
The room wasn't clean enough for my standards: large amount of dust on vent in bathroom, staining on bed spread, mold (or discoloration) in grout in tub.
June 3, 2013
Rated 3 out of 5 by debbb Beautiful facility
We enjoyed rooms and some of the staff was nice but the woman who checked us out was very rude and snobby. It was hard to get any questions answered without feeling belittled. Not impressed!! The man who checked me in wasn't any friendlier very disappointed to say the least. This will be the last time I stay at this location. I am a huge fan of friendliness, respect and just common courtesy.
March 30, 2013
Rated 3 out of 5 by Travellergz Unwelcoming Hotel Staff
The hotel staff (woman at front desk) very unfriendly and abrupt. I came back to my hotel room in the EVENING to find that housekeeping has not cleaned the room. When I phoned the front desk to have it done, the woman stated someone would get to it soon. An hour and a half later I phoned and asked what had happened. The same woman angrily stated that the maids were very busy and someone would get to it. As a platinum member, I asked for a late checkout at 1:30pm, even though I am allowed up to a 4pm checkout. The same woman at the front desk rudely said that I could not do it. I explained that I was a platinum member to which she reluctantly replied, "Well, alright. What time!?" The Sheraton Lounge breakfast was the very basic of continental; not very appealing especially when other Sheraton lounges are exceedingly better in food and service. Will think twice about staying here again while Denver.
November 18, 2013
Rated 4 out of 5 by Jr45 WI FI
I feel the WI FI should be part of staying at the hotel being that guests do not pay for it. There are smaller hotels/motels who are just as great as you are but the WI FI is free or part of the stay without having to pay for it.
April 17, 2014
Rated 5 out of 5 by FAPMD88 Awesome Hotel In Awesome Location
This is my family's choice hotel to stay in Denver because it's clean, friendly, perfectly located, and has all the amenities that we desire. We especially enjoy the Club Level, and the very easy access to all downtown Denver has to offer including the Denver Art Museum, the Capitol Mall, and great shops and restaurants along the 16th Street Mall. The staff are fantastic and always helpful.
January 21, 2013
Rated 5 out of 5 by Jodella Excellent Staff
The staff at this property is amazing. Rachel/front desk manager and Mark/Bellstaff manager are the best. They made our weekend one we will never forget. When we checked-in and there was no room with a king bed they went above and beyond to ensure that our room more than met our expectations - I felt like a princess with the beautiful room and spectacular views. I can't thank them enough.
September 16, 2013
Rated 3 out of 5 by Jen4 Staff was nice
The front desk staff was very nice and we had opportunities to talk with them quite a bit as the air conditioners didn't work correctly in either room we had, they never came to refresh towels in the room, and the bill was incorrect and had to be corrected by the manager. Although the Yardhouse restaurant is wonderful I wouldn't stay at this loud, uncomfortable, nonfunctional hotel again.
August 12, 2013
Rated 4 out of 5 by GFM1001 Okay Experience
Hotel was good. Room was of lesser quality than I'd expected.
The lack of a real dresser was surprising.
The BIG disappointment was the dilapidated ironing board. Sure they aren't used by many, but at least put a decent cover over the board.
I had to re-iron my shirt moving it around the board because I was getting circles from the board embedded on my shirt.
December 6, 2013
Rated 3 out of 5 by Shawn60 Room Mix Up
I was given a room, upon check in, that was already occupied. The #was printed on my card and when I tried to enter (fortunately) the key did not work. The occupant was disturbed by the noise at his door and opened to check on what was happening. Slightly perturbed, I returned to the front desk and was given the correct cards and different room number.
February 22, 2014
Rated 5 out of 5 by Conferencer1040 Very Nice Stay
I attended a conference held here in April. The staff could not have been more accommodating. My room was clean, the food was great and all requests.were handled quickly and efficiently. I will surely stay here again.
April 18, 2014
Rated 4 out of 5 by angeltex great location with parking
business no time to check this out
May 6, 2014
Rated 5 out of 5 Location, location, location!
This was our second stay at this hotel. Great location. Right on 16th Street Mall. Great shopping and restaurants/bar in the area. However, the hotel bars, 15/Fifty AND Mix were great. Would not have had to leave the property! Rooms clean. Trevor recognized our anniversary at check-in and gave us a bottle of champagne! Gabby in the 15/Fifty bar was very friendly and a great mixologist!
June 12, 2012
Rated 4 out of 5 by Smilingstylist Old hotel
The overall stay was good, with a few exceptions:
The "tower" was not handy to get to and the changing elevators was confusing.
Our room was setup strangely, with a long skinny room, and a tiny bathroom.
The lounge was much more sparse than other Sheraton hotels I've stayed at. The breakfast was disappointing and the "happy hour" was not complentary like it was in other Sheraton hotels
February 24, 2013
Rated 5 out of 5 by Vargacz Excellent Service
I stayed for 2 nights 11-1-2013 checked in late night. Rachel at the Front desk checked me in she was great very friendly and welcoming. She also gave me a great summary of the hotel amenities and services available.
Ed at the breakfast place 1550 was great as well, told us if we don’t find something we like in the buffet ask him and he will ask the chef to do it.
Michael at the front desk recommended us to take a trip to nearby city called Golden , which was great . we hiked and the area was just perfect. Also dined on the way back to the hotel. Excellent recommendation.
Only thing I would say it didn’t work for me is the bedding. It was very soft a lots of layers and small white feather s were flying around. Whenever I laid on the bed the white feather pieces where all over in my hair. And don’t even think about laying on the bed with a black shirt, it’s a NO NO.
Otherwise great hotel excellent staff
November 4, 2013
Rated 2 out of 5 by kcruse1950 This hotel lacks
Everything is extra. No wifi, no refrigerator in the room, no microwave. Costs are inflated in the gift shop. I needed to buy some tylenol, apririns and some malox tablets and the cost was almost $40.00. They were small bottles. When I inquired about the cost the sales lady rudely grabbed the items from off the counter and said nothing. I bought my medicine elsewhere for 1/3 the cost.
August 8, 2012
Rated 5 out of 5 by ChefKSL Love the Hotel
I always love staying at the Sheraton Denver Downtown Hotel. From covered parking to the spacious hotel (although I get lost from time to time), the room comforts and the ability to walk down the 16th street mall. The meeting facilities are comfortable. I'm always pleased.
April 4, 2014
Rated 4 out of 5 by JulieG Best hotel gym!
We recently stayed at the Sheraton Downtown Denver for the USA Pro Cycling Challege. The hotel location was great for the race and also for dinner and entertainment. I was most impressed by the hotel gym. Used to working out in hotel gyms slightly larger than a closet. The gym at the Sheraton Denver was a full size workout facility...very impressive. We would definitely stay again!
August 29, 2012
Rated 1 out of 5 by Mojog39 Worst. Hotel. Ever.
Found long black hair in bed--manager was unconcerned. Hotel woke me up at midnight with the toothpaste delivery that I DID NOT ORDER. They also neglected to give me my wake up call. To top it all off, the beds weren't comfortable and my room smelled like mildew/garbage. I will never stay again and I will tell everyone how unconcerned the staff and manager was about my awful stay.
July 18, 2013