Rated 5 out of 5 by Menon2016 Excellent Staff an restaurants
The place is awesome, not only are the restaurants(yard house and Mix) awesome, but the staff there are really nice.
Kristen at Yard House is really nice. Inspite of the crowd, she would remember the names of a lot of customers, exisiting and returning. It gave a good feeling. Gabby at mix makes one want to go back to the restaurant again and again.
September 23, 2013
Rated 5 out of 5 by Jamie26 Great conference location
Very impressed with front desk staff. Long check in line when we arrived but they moved people through quickly and efficiently and they seemed genuinely apologetic that we had to wait any at all. We attended a 3 day conference. The hotel location is great. You walk out the door and you have a lot of choices for shopping, restaurants, entertainment.
May 2, 2012
Rated 5 out of 5 by Chika Excellent
This hotel was great! and the beds were soooo comfortable! I enjoyed my stay and would definitely stay here again. My only concern is that some room locations can be a bit confusing due to main building and Tower building. But, overrall, the hotel is great and located in a great area......cant beat starbucks across the street for thos of us addicts
June 18, 2012
Rated 2 out of 5 by ted01 much less then expected
I thought Sheraton was a good hotel but the service was real bad and the room had issues. 1) The handle in the shower came off in my hand. 2) I had to call 4 times during the period of 45 minutes from 8 PM until someone answered the phone for me to setup a wakeup call. Overall not a good experiance. Gave 2 out of 5 because of the downtown location.
June 3, 2013
Rated 4 out of 5 by EAM22 Being Picky
Overall a nice hotel, comfortable, clean and friendly. As a person who does inspections for a living though, I couldn't help seeing several minor maintenance items needing attention - in my room, in the conference areas, in the ballrooms. Also, felt the shower was too dark having no direct light in the space, only that above the sink. Thank you!
September 5, 2012
Rated 3 out of 5 by stevealma Just OK
Room was fine, but getting to it was quite an ordeal, down one elevator around the corner, choice between multiple elevators, pretty exhausting in the end. NOt much help available en route either.
Also, a very loud group was in my hallway for a good part of the last day. Fortunately, they were out somewhere till late, but still pretty annoying.
September 12, 2012
Rated 5 out of 5 by Minaez Conference comfort
I attended a conference at the Hotel over the past few days. It met and exceeded my expectations. The staff was welcoming and accommodating; the room was exceptional and my request for an early check-in was honored. All the food served was outstanding and the conference rooms were large and comfortable. I had a delightful 3 days at the hotel!
October 31, 2013
Rated 2 out of 5 by BB808 Waaaaaay over priced for the quality lacking
The heat wasn't working and took a while to be fixed, there was a nasty spider on the bed, they charged $15 for a pitcher of warm water!! The room service food was so-so and over priced.
I am happy to spend a lot of money on something that is good quality, but this hotel did not match what was spent in quality. I feel it was a waste of money.
October 9, 2012
Rated 1 out of 5 by Dave Disappointed
I stayed at the Sheraton downtown Denver for a convention. I usually don't stay at Sheraton, but the conference had a special rate at this particular hotel.
Checking in was a pleasant experience, but when I was in the elevator I noticed someone had spit on the elevator door and it had dried. While it was not Sheraton's fault, no one cleaned up the mess the whole week I was there.
I entered my room and head to the bathroom to notice the shower handle was laying in the tub. I put the handle back on, but it didn't stay on very well. I also noticed the grout in the shower was falling out.
A note to whoever buys the sheets... buy real linen. Whatever I was sleeping on felt like plastic sheets and rustled like so.
The final and most concerning issue was the lack of hot water. I had one morning shower without hot water and the following day I heard the front desk taking calls for others without hot water. Overall disappointed with the experience.
March 1, 2013
Rated 1 out of 5 by HI28 Worst Service Ever
Customer service doesn't answer emails, they aren't returning calls. They always say that they are sorry for the inconvenience and that they are changing managers positions, but nothing acutely moves.
The hotel is fine, but the customers services is so bad.
June 11, 2014
Rated 2 out of 5 by DavidAC Needs Refresh
Hotel is outdated and rooms are tired. Overpriced.
July 19, 2014
Rated 2 out of 5 by Help28 Disappointing
Staffing at the 16 Mix which was the lunch restaurant was inadequate. We only had one menu for the 4 of us, had to ask for two more table settings, and the food took 40 minutes to arrive. This was worse but not atypical of the overall service at this hotel. You have severly understaffed everything from front desk, restaurants and bars, etc.
July 24, 2013
Rated 5 out of 5 by Mr4K Wedding Weekend
Your hotel served as a wonderful place for a weekend wedding celebration. The rooms were comfortable, the group rate was affordable, and the banquette facilities were tasty and comfortable.
June 30, 2014
Rated 4 out of 5 by Horatio99 Water in the bath
We arrived late on Thanksgiving Day night. The Doorman, Valet and Front Desk Staff were terrific. The room was very nice.
The only problem was that there was clear evidence of relatively recent water damage on the wall of our bathroom which someone tried to cover up with wall paper. Very disconcerting for such an otherwise very nice room.
November 29, 2012
Rated 3 out of 5 by bad233 This hotel was lacking
Rooms are small, Restaurant service was poor, requested a Refrigerator all week and never received one and no one called to let me know why.
July 8, 2014
Rated 5 out of 5 by LUSTBuster enjoyable place to stay
The hotel was very nice with comfortable rooms. The staff helped me get just the right room for my needs. It is great to be so near the 16th Street mall which is right outside the door. The conference facilities were also great. The only problem I had was my door lock that repeatedly wouldn't work. The staff tried hard to fix the problem.
September 20, 2013
Rated 4 out of 5 by JDL1111 Room issues
The room was very nice but I was surprised by having no soap in the bath and a wet spot on the carpet.
Also, while out on 16th street I called the hotel to inquire about a lost item and had to call three separte numbers and wait an inordinately long time to reach the hotel staff.
The TV was difficult to use because no guide was available.
June 4, 2012
Rated 5 out of 5 by Terry12 Service
Visiting with the NADE conference, I often had questions as to where rooms and elevators were. The staff seemed to show up out of nowhere and immediately sent me to my destination. And they were never obsequious or annoying. This was the perfect place to stay for a convention, large enough for our needs, but comfortable for a second home.
March 3, 2013
Rated 5 out of 5 by Seif amazing gym and features
outstanding gym and room great area in the heart of the city near great dining and shopping
July 14, 2014
Rated 1 out of 5 by Markus Loud noise in room
The Sheraton in Denver is a great Hotel, but there is two things I expect from a hotel room. It has to be clean and quiet. All through the night, in 30min intervals, a very loud noise kept me up. Sounded like the water pipes. From 4.50am in the morning some construction noise or street cleaning start adding to the already bad experience.
April 14, 2013
Rated 4 out of 5 by Jeff Business Hotel in great location
This really is a city business hotel and we had a tiny but comfortable room. We were upgraded so I wonder what we might have had.
The bed was very comfortable and appeared very clean with nice pillows.
The bathroom was a bit tired with the handle falling off the bathroom tap.
It's in a great location on the mall which is why we chose it.
January 26, 2013
Rated 3 out of 5 by Intownforarace Good location
The location of this hotel is convenient and within walking distance to many popular downtown spots. The lobby area is very nice, but the rooms are nothing special-- the toilet seat in my room was not completely clean and the drains in the sink and bathtub were very slow, so difficult to take back to back showers without standing water.
October 21, 2013
Rated 2 out of 5 by jayden Great lobby. That's where it ends.
But then you get to your room and it smells like mold. Was missing multiple items. Had hair from previous occupant (visible at a glance). Had to walk to lobby multiple times to request things and then was misdirected multiple times. Super friendly, but not competent or coordinated. I'd be impressed if this was a roadside motel for $60.
February 28, 2013
Rated 1 out of 5 by PatrickVergult Bad customer treatment
Initialy I booked a room for 3 persons. The room I got at first was only for 2 and there was no space for a third bed.
Only after one hour of arguing with the very impolite hotel manager I got a convenient room for 3 persons. The worst customer treatment and customer service I ever experienced in a hotel
May 2, 2014
Rated 4 out of 5 by PatLawyer Great staff
The front desk staff and the valets cannot be beat! They gave great suggestions for restaurants, things to see and do, and directions. And everyone had a smile on their face. And of course, the beds are soooo comfortable.
June 20, 2014
Rated 5 out of 5 by JBChief Security
The building is split between the Plaza and Tower. The Plaza has the front desk which is staffed. The Tower building has no desk or staff. There seemed at times that people from off the street could just enter the building and hang out. There is security for the elevators (card swipe to guest floors) but no security for this building.
August 8, 2012
Rated 5 out of 5 by ThisIsDumbToDo Good Hotel!
I stayed in the IM Pei Tower. Although the rooms were average in size, the layout and windows were excellent and the hallways/windows/lighting were great. This is the difference between a great architect and an average one. Its the small things.
Room service had its issues. Food was fine, that's not the issue. First, the room service card was not picked up out side the door. The food did arrive within the time estimated by room service when I called the next morning. However the bill was wrong. I had asked for the American Breakfast but was charged ala cart for the entree, juice, and coffee.
The meeting rooms and bathrooms were excellent as well. Unfortunately light control was not explained to us and not obvious. And the set up was odd. Why have lights illuminating a screen showing slides/computer projector? That only diminishes the quality of the images. The conference staff need to be aware of this.
Staff at the front desk, bell hop, were great.
March 13, 2013
Rated 5 out of 5 by HC604 Accommodating
This hotel was very accommodating.
The personnel were all very friendly and customer tolerant. They made me feel comfortable as if I truly was there guest. Helpful, informative and caring.
The hotel is in good location for accessing the downtown shopping and surrounding happening.
May 23, 2014
Rated 4 out of 5 by EPS88 It's an average hotel
Staff was nice and service was good. I was disappointed when toilet was broken and water ran through it non stop all night. Additionally, something was wrong with the hot water and my first day I had to took a semi-cold shower. Finally, I went to the gym and they had water but no cups. Small things, but made a difference to me.
February 13, 2014
Rated 3 out of 5 by Temecula4 This hotel was in a good locatiion
We liked being able to walk outside of the hotel and have many choices to eat. The lobby was very big with places to sit and people watch.
July 6, 2014