Rated 2 out of 5 by chuck212 Such a bad feeling about the staff
Got back to my room after a 16 hour day with clients with a couple of beers to unwind. Called in my 7:30 AM wake up call. Went searching for a bottle opener. No bottle opener. Called front desk again. Front desk guy says he'll send one right up. Wait 15 minutes. Call again. Same guy says they must be on their way. Wait 10 minutes. Call again. Front desk guy gets ANNOYED I called again. Says he'll put in another request. Wait 15 minutes. Call a FOURTH TIME. Front desk guy explains this is not his problem, he did what he was supposed to do. Zero apologies or solutions offered. When I suggest his requests aren't getting through, he says he'll send another one. Very snotty. Finally, someone knocks on my door ONE HOUR LATER. Hands me a wine key, doesn't look me in the eye, walks away. I go to bed instead of drink my now warm beer. Almost asleep 20 minutes later when ANOTHER PERSON knocks on my door. I open the door, to see a housekeeping person holding a wine key and 2 handwritten notes (I assume this is the "request" he put in--handwritten notes to housekeeping). I tell her I already got one and she rolls her eyes and walks away in disgust.
Then, of course, because I complained… no wake up call. Thanks Sheraton!
April 27, 2014
Rated 4 out of 5 by Firsttimer2014 GREAT location!
Perfect location for downtown Denver experience!
June 23, 2014
Rated 4 out of 5 by BizProf Feedback
Great staff, excellent location.
July 10, 2014
Rated 4 out of 5 by askbill tower rooms need work
Tower rooms very small, floor not level, would not stay in that section again.
September 13, 2012
Rated 1 out of 5 by spgtraveler1 never again
some sheraton's are very good and some are not so good.........this one is bad
March 20, 2013
Rated 2 out of 5 by jeff00001 Shabby Room poor service
Cold brekfast (eggs), twin beds instead of King and screwed-up Billing!!!!!!!!
May 25, 2013
Rated 5 out of 5 by major39 Excellent Hotel for a Conference
The large banquet was timed well and the food was excellent as was the service
August 19, 2013
Rated 5 out of 5 by DougDenver Holiday Party
This was the best hotel experience I've had, this hotel in Denver is amazing!
December 16, 2013
Rated 4 out of 5 This hotel has great features
Loved the fitness center. The bar was great. Raul the bartender is excellent!
August 19, 2013
Rated 4 out of 5 by alecia65 The staff was wonderful
wasn't happy with the cleaning of the room, beside that everything was great.
July 18, 2013
Rated 5 out of 5 by AlexJ Great location
Loved the stay, everyone is really friendly and you can't beat the location.
March 4, 2013
Rated 4 out of 5 by Lulu64 This hotel has great food
Food was excellent, rooms need upgrade, staff not very friendly.
May 12, 2014
Rated 3 out of 5 by dawnp566 Denver Sheraton
We had to struggle with every request we made. This made it very stressful.
November 7, 2012
Rated 4 out of 5 by JKH21 Sheraton is well located on 16th Street Mall
The hotel is in a great location, convenience to the surrounding amenities.
March 14, 2013
Rated 4 out of 5 by Roe2M Great location, right on the 16th Streeet Mall in Denver, CO
Beautiful hotel; friendly staff. Parking was kind of expensive, though.
March 4, 2014
Rated 5 out of 5 by doll the staff
the hotel was great however the staff was also great just loved the place
October 23, 2012
Rated 5 out of 5 by Rand13 NADE Comference
Loved the conference discount price. Staff services. Excellent location.
March 5, 2013
Rated 4 out of 5 by ebd94 Very green!
I really enjoy getting the $5 voucher for helping the hotel stay green!
April 21, 2013
Rated 5 out of 5 by JABZ Nice getaway weekend from MIA
Great location and amenities... Room was clean and everything worked..
August 3, 2012
Rated 4 out of 5 by shon Awesome Team
Service-cultured, friendly, and professional, hotel was also inviting.
March 27, 2013
Rated 5 out of 5 by VV101 Great location
terry took excellent care of us since had to change rooms. Great job!j
May 28, 2013
Rated 2 out of 5 by Bake Mr.
Rooms are outdated and the bathrooms are terrible
June 4, 2014
Rated 4 out of 5 by cyn63 Never slept so well...
Their King bed was so comfortable, I didn't want to leave!
May 7, 2014
Rated 5 out of 5 by Interpreter Enjoyed my stay
Had a great experience inside and outside my room. Staff were great.
August 8, 2012
Rated 3 out of 5 by Jawad This hotel needs remodeling
The room I got was very spacious but street noise was very annoying.
October 22, 2012
Rated 2 out of 5 by RHW39 Denver
This hotel was less than what I have come to expect from a Sheraton.
January 19, 2013
Rated 4 out of 5 by naynay great place
very nice place great employees but the units need to be high dusted
January 4, 2013
Rated 5 out of 5 by jet3enterprises Excellant Hotel
Great Hotel --Nice Service--Transportation Readily Available
April 22, 2014
Rated 5 out of 5 by TwoPod Great Stay!
Great location and a great hotel. The staff was awesome.
March 1, 2014
Rated 3 out of 5 by averagegirl staff
Staff not helpful or courtesy when aske for clarifcation of biling.
October 3, 2012