Rated 3 out of 5 by Chika lower than previous experiences
I have stayed at this hotel MANY times in the past but this visit was less than desireable. starting with my check in process where I was put in a king room with on eof my trainees after I'd spent almost an hour trying to check in. then they asked my trainee to move to a double room in order to accommodate a 2nd trainee. the process was less than desireable and leaves me to wonder how difficult it really is to book 2 rooms, one as a king, the other one a a double
July 28, 2014
Rated 5 out of 5 by travel242 Exemplary Service & Great Amenities
I've had the fortunate opportunity of spending a few nights here recently. The exemplary service that I received during my recent stay cannot be overstated. The attention to detail from every team member from check in to check out was extraordinary; very much aligned with SPG standards.
The rooms are spacious, furnished well, immaculately clean and functionally set up to make you feel at home. The plush, comfortable bedding is like none other. The amenities, large gym with state-of-the-art equipment, pool, club lounge, and amazing mountain view from my room made my stay perfect. Being overly impressed with the overall customer care, staff professionalism, immaculately clean premises, and hotel amenities; I will lodge here on future travel and have already recommended hotel to my family and business associates. Many thanks to the hotel management & team for a great stay!
July 30, 2014
Rated 5 out of 5 by nurseky912 Love this hotel
My friend and I stayed here for a girls weekend getaway. We had the best first impression at the check in desk with Josh who was so friendly and offered directions and was very welcoming. We loved our room, especially your pillows, I wish I had one for my own! :) I had the best night sleep I have had in a long time because your pillows and bed was so comfortable!
The only downside was there was no fridge in the room and no access to a microwave for left overs. Also it would have been nice to have vending machines other than just soda by the ice machine.
I definitley recommend this hotel, we had the best weekend!
September 17, 2012
Rated 2 out of 5 by Milo123 Non-Standard Hotel
This hotel is an aged and non-standard property. The hotel is split into three distinct sections, the guest rooms are in two towers - the main guest room tower is located access a busy road from the lobby and restaurants, which makes it very disjointed and difficult to access.
My tower guest room was described to me as an "upgraded king room" however it was actually very small (1/2 the size of normal guest room). The furnishing are old and oddly laid out. There is no dresser (a few drawers in the closet - the closet doors are falling off). The washrooms are VERY small. The AC is bad, the windows don't open either. My room was always serviced very late in the afternoon - the amenities are lower quality.
The location is great - directly on the 16th street mall. There are many homeless and street people around this hotel - makes one feel unsafe for sure.
The elevators are extremely slow and inadequate. Everyday there were big lineups at the elevator (in both buildings)
For the price, this hotel is poor value.
July 30, 2014
Rated 5 out of 5 by John Great service
Commitment to service was exceptional.
June 9, 2013
Rated 5 out of 5 by Nancymoneydiva Bellman went above and beyond.
My rental car was parked in a tight spot and I couldn't get out of the garage. I asked a bellman (Partrick?) for help. He hopped in and inched it forward and in reverse -took twenty minutes but he did it.
Great service all around but especially from your new bellman.
Great location and great service! Highly recommend this hotel.
July 27, 2014
Rated 5 out of 5 by SAnderson30 Excellent Staff, Great Amenities and Prime location
This hotel is quite large, so I did get lost several times. However, the staff was more than helpful with helping me find my way every time. I arrived at 5am the day after my anticipated arrival sue to 26 hours of flying nightmares due to airline issues, weather, etc. I was so exhausted when arriving and the staff was more than accommodating. They upgraded my room to a suite and gave me an encouraging smile that my nightmare of a trip was going to get so much better staying at The Sheraton. I highly recommend this hotel to anyone coming to Denver. It is right in the heart of Downtown Denver, with dining, shopping and entertainment in walking distance.
June 23, 2014
Rated 1 out of 5 by Flog The Dump in Denver
$200 a night for room that looks like it should rent by the hour. I always use conferences to show my product to advantage, I hope Starwood isn't doing the same here.Totally dissatisfied.
July 28, 2014
Rated 5 out of 5 by RMontgomery This hotel has great features
The meeting facilites and food were extremely good and well prepared. No issues whatsoever the satff was extermely helpful.
July 28, 2014
Rated 4 out of 5 by fam1 Loved it!!!!
So convenient and a really beautiful property. We loved our time there!
July 28, 2014
Rated 5 out of 5 by Kirt2014 Hotel stay
Staff was very professional and helpful during my stay in Downtown Denver.
June 13, 2014
Rated 1 out of 5 Totoal run down hotel and lingo staff
Totoal run down hotel and lingo staff
July 28, 2014
Rated 3 out of 5 by May81 This hotel has a great some great club staffs
I felt very included the first day I was there. Second day I didn't feel as included. It was an experience to stay in Sheraton Denver. Definitely was an experience. The housekeeping staffs always stop to say Hi!! I definitely felt included around the hotels. The front desk I was nervous because I didn't know if I was in the wrong lane. I wasn't sure where it really started. Got snapped at for standing in the platinum/gold lane. It was scary just to go talk to front desk.
May 12, 2014
Rated 3 out of 5 by Traveller236 Not what I expected
Hotel needs a facelift - rooms haven't been updated in a long time and a/c blew constantly and never seemed to cool the room or remove the humidity. Overall, some good preventive maintenance and room refurbishment would go a long way.
July 25, 2014
Rated 5 out of 5 by Marbear62 This hotel has a great location for downtown Denver
We enjoyed our stay at the hotel very much. The location was also wonderful. It was perfect because you did not need a car to get around the 16th street mall with the free mall bus. The mall had everything. The hotel staff also was helpful in arranging transportation when needed. The gym was also very large with numerous exercise equipment.
May 29, 2014
Rated 4 out of 5 by EdFromFallsChurch Good stay, despite awkward room
Perfect location, just a short walk to the State Capitol, Denver Art Museum, Colorado History Center, and many more cultural attractions. The free public bus service ("Free Mall Ride") stops in front of the hotel and offers service all along the 16th Street Mall. We stayed in the older part of the hotel, which is enormous. Clean and quiet, it is connected to the newer part of the hotel, which is where the main lobby is located, by an underground complex of conference and meeting rooms, and by an enclosed above ground walkway. Of course, at street level, guests can simply walk from one building to the other. The main lobby hosts several bars and restaurants, to include a "Peets" coffee shop, all of which we sampled and were superb. Our only issue with the hotel is that we were given a handicap-accessible room which has a predictably awkward layout for people who are not handicapped. As an example, the room doesn't have a dresser, instead there are small movable boxes used to store clothes, and what appeared to be a wooden cabinet intended to hold a refrigerator was instead filled with these small boxes for clothes and personal items. As an "SPG Member" I'm sure my account doesn't say that I'm handicapped, so I have no idea why the young lady at the front desk stuck us with this strange room.
July 27, 2014
Rated 5 out of 5 by Pabb Kids loved it
The kids loved the location for their first visit to Downtown Denver. It is a great location for walking. We also had lots of fun at the pool.
July 26, 2014
Rated 5 out of 5 by Montey2005 Great location
The only complaint is that the internet is slow and although they up-charge for faster speeds it's still slow.
June 6, 2014
Rated 4 out of 5 by NEAdelegate First, the staff was awesome.
First, the staff was awesome. The hotel was very full due to having over 10,000 educators in town but the staff always tried to do their best to take care of issues in a friendly and professional manner. The big issue was the reoccurring problems with the elevators in the Tower building. It is difficult to move a lot of people in a short period of time anyway and when only half of the elevators were working at time, it was a very lengthy wait to get up or down.
A big shoutout to the staff for bringing around water and treats to people in line during registration.
July 8, 2014
Rated 5 out of 5 by DenverVisit Grerat Location for 16th Street Mall
This is a great location on the 16th Street Mall, and within walking distance to the State Capital and Art Museums
May 29, 2014
Rated 1 out of 5 by kao58 Wouldn't go back
Was very disappointed in this hotel. For starters I tried to change the dates of our stay and there was a whole nights fee for doing so. The room was small and stuffy. The bed was not comfortable - pillows were too soft - I asked for better ones. They forgot to bring them so had to call again. Still did not sleep well as there was no ventilation in the room. No fan in the bathroom. No refrigerator. Had to pay for wi-fi and parking. Terrible view of the building across the street. And the pool was not open. Bummer. I would not go back.
April 28, 2013
Rated 4 out of 5 by TonyP17 In Denver for the NEA
The hotel's location is great. There is the 16th street mall where you can find shops and restaurants to meet all needs. There is FREE bus service that takes you up and down the mall.
The hotel is clean, and the staff is nice. Be prepared, it's a very large hotel. I stayed in the main building, but it was a long walk to my room from the elevator. Also, because NEA bused 40-50 to the hotel at the conclusion of our meeting, there was a long wait for the elevators. Just beware if there is a large convention in town.
I also took advantage of the choice program, where I chose not to have my room cleaned by house keeping for 4 of my 5 nights. You can earn a $5 food credit or 500 SPG points for each night you do not have your room cleaned. I chose the points.
July 8, 2014
Rated 4 out of 5 by ws1022 nice location-nice food
In Denver,at check-in, a woman at the front desk named 'Yoko' should get your international employee of the year! She went above and beyond! We had a suite and the room itself was very roomy, but about that bathroom?!? It was so TINY and OUTDATED! Such a wonderful hotel, and our experience was "brought down" because of that bathroom! All the hotel employees that we dealt with were excellent, but YOKO was special! Thank You, Wayne Shaw
July 14, 2014
Rated 1 out of 5 by denverbad1234 Complete Disaster
Did not get the room we reserved yet were still charged the higher rate.
Had to wait 30 minutes at check in desk( while at least 15 other people were checked in behind us) to be helped by a rude person
Was told that they would take care of our parking, did not happen
was told we would have club access did not happen
pre-paid for breakfast with our reservation and then did not get it
had to wait almost an hour for valet to get our car
our room was dirty and had trash in cans and on floor when we got there
December 16, 2013
Rated 5 out of 5 by Chops1 Hotel room and accomodations were superb!
I really enjoyed staying at the Sheraton, located downtown in the heart of the mile high state of Colorado. Good location, atmosphere, and native hospitality-5 star stay and experience!!
May 13, 2014
Rated 4 out of 5 by lbarnett114 SPG Recognition
Staff acknowledged my SPG gold status and made offer of late check out. I usually stay at Westin properties when I travel on business and the staff usually offers star point or some other "extra" in lieu of star points....maybe that is a Westin thing??
July 18, 2014
Rated 3 out of 5 by Wrigley62 Wish I could have had a hot shower
A nice facility in the heart of downtown Denver. Nice conference facilities (I was there specifically for a conference). Lots of restaurants and entertainment/shopping nearby.
The property is nice -- a little age on it but nicely kept up. I simply have to say, not having a hot shower -- heck I'd have even taken a sorta warm shower -- for three days really made me downgrade my rating here. I always had hot water at the sink - never in the shower. That's just not the best way to start your day.
February 7, 2013
Rated 5 out of 5 by CNM2014 good customer service
Left my iPad behind; hotel located it promptly and returned it.
May 18, 2014
Rated 1 out of 5 by NewYorker This hotel is terrible
The service is ridiculously bad, seems like the staff has a very low morale and a result, they are nasty and curt. Also, I've stayed in hostels with more amenities than what they provide at the high price of a luxury hotel!
The views of the mountain is a LIE. Our window overlooked a brown building up to the sky. The pool featured on the website is a LIE. There's no free wifi or continental breakfast like all hotels in the nation provide.
I recommend staying away from this place if you can.
May 20, 2013
Rated 1 out of 5 by Disappointed Very Disappointed!
The only good thing about the Sheraton Downtown Denver is the premium location. Our room smelled bad, was not clean, had just one bath towel. I am a preferred member and have stayed in many other Sheraton hotels... this is not up to Sheraton standards. I went to front desk and talked to the manager who changed me to another room but not the same type of room I had requested. When I pointed it out to the person who answered the phone to guest service she could care less about my needs.
February 8, 2013