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Rated 3.5 out of 5 by 1069 reviewers.
Rated 4 out of 5 by Never slept so well... Their King bed was so comfortable, I didn't want to leave! May 7, 2014
Rated 4 out of 5 by great location with parking business no time to check this out May 6, 2014
Rated 5 out of 5 by Excellent Venue for Conference I've been to Denver many times for conferences and special events but this was my first time staying at the Sheraton Denver Downtown. All the staff and the property itself have earned my future business. Kudos for delivering with such a great combination of professionalism and friendliness! May 5, 2014
Rated 4 out of 5 by Nice hotel, just need to keep up on repairs Several areas in the hotel had wallpaper peeling away from the wall, tacky! Our room had no remote for the tv, called the desk and waited 1/2 hour and no one showed with a remote. Had to go to the lobby and talk to guest services live and then had a remote in about 10 minutes.. May 5, 2014
Rated 4 out of 5 by Good Conference Hotel The conference facilities were very good. The rooms are nothing special. Very clean, attractive enough. The public areas have been well-kept and modernized. The rooms are a little outdated. Bathroom very average. May 5, 2014
Rated 1 out of 5 by Bad customer treatment Initialy I booked a room for 3 persons. The room I got at first was only for 2 and there was no space for a third bed. Only after one hour of arguing with the very impolite hotel manager I got a convenient room for 3 persons. The worst customer treatment and customer service I ever experienced in a hotel May 2, 2014
Rated 5 out of 5 by great downtown Denver location The workout facility was spacious and very well appointed May 1, 2014
Rated 3 out of 5 by Decent hotel, good location Overall, the experience was fine. The atmosphere in the main lobby was great, bars were fun, hotel staff was super friendly. I stayed in the tower, which very clearly just had some cosmetic changes made to bring it to the 21st century. Not saying it's the tiniest hotel room I've ever stayed in, but it's close. Would expect more for the price per night. Felt very isolated on that side of the hotel. Elevator didn't really work the first few days either. April 29, 2014
Rated 5 out of 5 by First time in the Mile High City I visited Denver during a conference and my stay was absolutely outstanding! The Sheraton's location was so convenient to everything. Buses, shopping, walking to restaurants were all activities I got to enjoy. When I return to Denver, the Sheraton Downtown will be my hotel of choice. April 29, 2014
Rated 4 out of 5 by Great Food, Close to Local Attractions I had a terrific stay at the Sheraton. I asked for a quiet room and the front desk staff made it happen for me. Fabulous restaurants are part of the hotel. And walkable distances to attractions such as Coors Field (or take the free shuttle) and the History Colorado Center. April 28, 2014
Rated 4 out of 5 by Service is exceptional During the time I was here, I became sick and had to go to the hospital emergency room. The front desk was great. They arrange (at 3 a.m. in the morning) for security to assist me in getting down to the lobby and having a cab take me to the hospital. The hotel picked up all the transportation cost. The staff were truly helpful and professional. April 28, 2014
Rated 3 out of 5 by Not satifactory Uncomfortable beds and needs an update. Looks and feels old and rundown. Very expensive food and drinks. I would not reccomend this hotel if you are coming to town for other than a business meeting. April 28, 2014
Rated 5 out of 5 by Wonderful conference hotel-downtown location is convenient and amazing I attended a national conference in April 2014. Its about a 30 minute ride from the airport. the Sheraton is located right on the 16th street where any store that you need is located. The staff at the hotel was friendly and helpful. Opt for the room with the mountain view in the tower building. Its worth it! Beautiful heated pool and the workout area is state of the art with a great view into the City. The bed was super comfortable but there was a strange musky odor like there was a water leak. I hope they get that fixed. Aside from the smell everything else was wonderful. I highly recommend. April 28, 2014
Rated 4 out of 5 by Conference Stay I stayed at the hotel for our annual conference. Fortunately I stayed in the Tower and that is where our conference took place. The layout of the hotel was a bit confusing but all in all I had a good experience. April 28, 2014
Rated 2 out of 5 by Such a bad feeling about the staff Got back to my room after a 16 hour day with clients with a couple of beers to unwind. Called in my 7:30 AM wake up call. Went searching for a bottle opener. No bottle opener. Called front desk again. Front desk guy says he'll send one right up. Wait 15 minutes. Call again. Same guy says they must be on their way. Wait 10 minutes. Call again. Front desk guy gets ANNOYED I called again. Says he'll put in another request. Wait 15 minutes. Call a FOURTH TIME. Front desk guy explains this is not his problem, he did what he was supposed to do. Zero apologies or solutions offered. When I suggest his requests aren't getting through, he says he'll send another one. Very snotty. Finally, someone knocks on my door ONE HOUR LATER. Hands me a wine key, doesn't look me in the eye, walks away. I go to bed instead of drink my now warm beer. Almost asleep 20 minutes later when ANOTHER PERSON knocks on my door. I open the door, to see a housekeeping person holding a wine key and 2 handwritten notes (I assume this is the "request" he put in--handwritten notes to housekeeping). I tell her I already got one and she rolls her eyes and walks away in disgust. Then, of course, because I complained… no wake up call. Thanks Sheraton! April 27, 2014
Rated 5 out of 5 by Great location and amenities Had a pleasant stay in Denver at the Sheraton, would recommend the hotel to anyone travelling to the mile high city! April 27, 2014
Rated 5 out of 5 by Excellant Hotel Great Hotel --Nice Service--Transportation Readily Available April 22, 2014
Rated 5 out of 5 by Spacious and Impressive Went to a conference. The hotel is huge with lots of great space for meetings and presentations. The accommodations were good. Everything is connected so even if your room is in a different tower or section you do not have to go outside to get where you are going. April 21, 2014
Rated 5 out of 5 by Great Atmosphere The hotel staff were great! The guest and meeting rooms were clean and comfortable. April 18, 2014
Rated 2 out of 5 by This hotel needs improvement I stayed in a room in the tower building on the 8th floor and the room was very dated. First it took more then 30 mintues to check in, because the staff person helping me was new and had no idea what he was doing. At one point he left and got a manager she came and got the information all set-up and then when she left he did not know what to do so he left for a long time to ask her more questions. The heat/ac did not work properly and the TV's did not work. I requested maintenance to come to fix the TV's and then again to fix the heat...which I did not have any heat. Then after they fixed it the heat would not turn off and it was like a sauna. I ate at the restaurant one evening and did not get part of my meal and the service was very slow. I also ate at the Yard House once for lunch and once for dinner and both times the food was great, the service was terrible. I am an SPG Gold member and when I asked for an upgrade I received it. They did not offer me any of my SPG perks only if I asked for them. The bathrooms are tiny in the tower building...there is not enough room to even move around. My room faced an office building so I could not open my drapes since the people in the office builiding could see right into my room. April 18, 2014
Rated 5 out of 5 by Very Nice Stay I attended a conference held here in April. The staff could not have been more accommodating. My room was clean, the food was great and all requests.were handled quickly and efficiently. I will surely stay here again. April 18, 2014
Rated 5 out of 5 by Rooms were wonderful. Great location. I loved the large bathroom. Loved the comforters and bed. April 17, 2014
Rated 5 out of 5 by I enjoyed my stay............. at Sheraton in Denver downtown. Great location, service and staff. Highly recommend. :) April 17, 2014
Rated 4 out of 5 by WI FI I feel the WI FI should be part of staying at the hotel being that guests do not pay for it. There are smaller hotels/motels who are just as great as you are but the WI FI is free or part of the stay without having to pay for it. April 17, 2014
Rated 4 out of 5 by Nicd Not a great view but nice facility April 17, 2014
Rated 3 out of 5 by Could have been better Good location. Friendly check-in. In-room internet was slow and frequently dropped the connection. Carpet had not been vacuumed. April 17, 2014
Rated 2 out of 5 by Needs some pretty standard upgrades Stayed in a Suite in the Tower building and felt like there were some issues with my room that were below average and pretty simple fixes. There were no plugs by the bed, I had to pull a bed away from the wall to find an extension cord that I could utilize for a medical device I need to sleep, as well as keep my phone charged. The room took forever to get to a reasonable temperature and the AC never turned off so apparently it never reached the ideal temperature or the auto function doesn't work. In addition, the bathroom in my Suite was awkwardly small, like I had trouble closing/opening the door while in the bathroom at the same time small. I don't think I would stay here again if I visit Denver again. One good note, is that the Fitness Center was one of the best non-resort fitness center I've seen at an SPG hotel. April 15, 2014
Rated 3 out of 5 by Conference hot spot We had a conference in your location from April 9-11. We came in a few days early to do some touring. We had asked the concierge where we were on the map and she said "oh lunch time" and walked away. She met a friend for lunch in the back and walked right by us again, with no response. We had to go to the visitor center for help, where they were very helpful and they stated our situation at the hotel has happened a lot. They were helpful and that is how we determined what tour to go on. The next day when we went to book the tour, we had a male concierge, and he was VERY helpful. It made up for it. The conference rooms were great, and the lunch and breakfast were incredible! Overall, great exoerience! April 15, 2014
Rated 2 out of 5 by Expected More Lighting in my room was not adequate and my TV did not work. Engineer came to fix TV stop working again. 2 days in they move me I had to pack up all my stuff move to another room tv doing same thing as in previous room no reception. Good thing I had my Ipad for entertainment I didn't event call again it was obvious I would be inconvenience again. they gave me 1000 points on my SPG card but it requires 10,000 to stay a night. I really expected more by bad. April 14, 2014
Rated 2 out of 5 by Needs Improvement Good morning, The hotel staff and amenities are very good to excellent; however, the room, at apparently government rate needs improvement in two ways: 1) the bed was very uncomfortable, linens were too small. 2) when left open -- the bathroom door prevents a person from sitting straight ahead on the Toilet -- in essence one must sit sideways to fit as the door is in the way. April 14, 2014
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