Rated 5 out of 5 by Chops1 Hotel room and accomodations were superb!
I really enjoyed staying at the Sheraton, located downtown in the heart of the mile high state of Colorado. Good location, atmosphere, and native hospitality-5 star stay and experience!!
May 13, 2014
Rated 4 out of 5 by TonyP17 In Denver for the NEA
The hotel's location is great. There is the 16th street mall where you can find shops and restaurants to meet all needs. There is FREE bus service that takes you up and down the mall.
The hotel is clean, and the staff is nice. Be prepared, it's a very large hotel. I stayed in the main building, but it was a long walk to my room from the elevator. Also, because NEA bused 40-50 to the hotel at the conclusion of our meeting, there was a long wait for the elevators. Just beware if there is a large convention in town.
I also took advantage of the choice program, where I chose not to have my room cleaned by house keeping for 4 of my 5 nights. You can earn a $5 food credit or 500 SPG points for each night you do not have your room cleaned. I chose the points.
July 8, 2014
Rated 5 out of 5 by CNM2014 good customer service
Left my iPad behind; hotel located it promptly and returned it.
May 18, 2014
Rated 1 out of 5 by BigC2269 Worst Experience
I arrived late and did not get the room I booked. I accepted the room (the manager offered my free breakfast - which was good). I went to my room and the internet was not working. I called and told a different manager. I did not get a call back when it was fixed so I use my cell phone as a hotspot.
I left my room the next morning at 9:00AM and returned at 4:00PM to find my room had not be cleaned. I work till 5:00 in the dirty room before the cleaners showed up.
November 9, 2013
Rated 4 out of 5 by ws1022 nice location-nice food
In Denver,at check-in, a woman at the front desk named 'Yoko' should get your international employee of the year! She went above and beyond! We had a suite and the room itself was very roomy, but about that bathroom?!? It was so TINY and OUTDATED! Such a wonderful hotel, and our experience was "brought down" because of that bathroom! All the hotel employees that we dealt with were excellent, but YOKO was special! Thank You, Wayne Shaw
July 14, 2014
Rated 5 out of 5 by JoeA Club Lounge top notched
This hotel is in a great area of downtown Denver. The service is great and the Club Lounge is one of the best I've experienced at a Sheraton in the US. The continental breakfast in the lounge was amazing! I'm very picky about my fruit and every single piece of fruit was perfectly sliced, perfectly ripe and no blemishes. The rest of the Club Lounge continental food was perfectly arranged and well presented. Great job to Sheraton on this one!
August 13, 2012
Rated 5 out of 5 by BigBear22 Perfect for the holidays!
Staying in Denver just became a new stop for our family over the holidays thanks to the Sheraton Denver Downtown Hotel.
Perfectly located downtown next to the promenade shops/movie theatres/terrific restaurants, we found this hotel warm, friendly, courteous, extremely comfortable and so welcoming for a "center of town" hotel. Thanks so much to the staff for their professionalism in making my family feel so welcome over the holidays.
January 11, 2012
Rated 1 out of 5 by Txbychoice Did not meet expectations
When we arrived our room did not have towels or toilet paper, then the next day our room was not cleaned. The third day it was cleaned but we were only given one clean towel for two people on the room. Internet cost over $14.00 per day. There was complimentary coffee daily but when asked hot chocolate would be an extra charge through room service. As a weekly business traveler I do not consider this hotel traveler friendly.
April 29, 2013
Rated 4 out of 5 by TheWheel Do not recommend valet parking
I have stayed at the Denver Downtown hotel at least 30 times. Although the check-in lines are often long, the staff has always met my expectations except for my last visit on July 26, 2013. I paid $32 plus tip for valet parking. Before I checked out, I called for my car. I waited 32 minutes for my vehicle to be brought from the garage. Apparently, a valet brought my car back to the garage after it was brought up!
August 5, 2013
Rated 5 out of 5 by TPCoach Great Stay for Family
I booked two rooms for visiting family. It was a great location and a very nice hotel. The one hang up was that there was a charge for wireless in the rooms. It seems to me that wireless access anymore is just a common amenity that one would find in most hotels. A chain with the price and reputation of a Sheraton I would believe would have complimentary wireless in the rooms. Other than that it was a great stay
August 5, 2013
Rated 4 out of 5 by lbarnett114 SPG Recognition
Staff acknowledged my SPG gold status and made offer of late check out. I usually stay at Westin properties when I travel on business and the staff usually offers star point or some other "extra" in lieu of star points....maybe that is a Westin thing??
July 18, 2014
Rated 2 out of 5 by jaxzin1327 What a series of unfortunate events!
We were moved to another room due to HVAC problems and put our bags in the new room, only to return from dinner to find they had been taken to storage. We awoke the next day to find no bath towels in the new room either. We spent a lot of time waiting at the desk or in our room for new keys/new room assignment/our luggage to be returned and towels among other things. It appears that the staff didn't communicate well with each other regarding what was going on with us. We never received the phone call promised when a new room was available and had to spend a lot of time trying to get one when we were supposed to be going to dinner. Then the other events occurred causing our luggage to be brought back to us after midnight and we arose the next morning unable to shower without having to call and wait for towels.
July 8, 2014
Rated 5 out of 5 by peagreen17 I'm so glad you asked...
We had an absolutely wonderful experience. The staff was warm and welcoming, completely took care of our room needs. The hotel and room was perfect. The pool not being open was a disappointment to my grandkids, but, there was ice on the deck. I wonder if it would be feasible to have a heated deck to melt off the ice? Anyway, all in all, we were very happy customers. Thanks!
December 11, 2011
Rated 3 out of 5 by GS90802 Dated but decent conference hotel
As a platinum member of Starwood I stay extensively at this brand's hotels. The Denver downtown Sheraton was decent, but dated, reminding me of the NYC Sheraton Times Square, not as nice however as the Chicago Sheraton.
My first room was musty and extremely dated, causing me to change rooms. Staff was most accommodating, their greatest asset.
It turned out that the World Cup was playing that weekend. To my surprise, the Yard House which is in the lobby of the hotel, would not open for the start of the game. I was quite surprised. Rigid policy, lack of flexibility, or maybe lack of empathy and poor customer service?
I was there for a conference, and it was fine. If I were traveling to Denver and had a choice, I would likely have stayed elsewhere.
June 30, 2014
Rated 4 out of 5 by arsenaltracy Very comforatble stay
I was in Denver for work for the week at the convention center. The hotel is in a great location with plenty of of things to do. The hotel has a great selection of food and drinks. The rooms are kept clean and the beds are very comfortable. When returning to the hotel, the doors were always held open for me and I was always pleasantly greeted by the staff.
July 14, 2014
Rated 1 out of 5 by frustratedtraveler45 Poor guest service - run down hotel
I stayed at this hotel for one night and was not only disappointed in my stay but also disappointed in the treatment I received after my stay. My tub backed up at 11:00 p.m. and when I called the front desk for assistance, I was told engineering would be coming to my room to check out the problem. After waiting 50 minutes for someone to come, I called the front desk back and was treated poorly and was not given an apology for the lack of someone not coming to my room after waiting 50 minutes. I was reluctantly given a different room for the night but not offered any help in my move, which consisted of making two trips to a different floor at midnight. I finally got settled into my new room but not before noticing a very strong musty smell in the room and the A/C didn't seem to work property. At this point I didn't care because I was tired. At checkout I explained the situation and was given an apology but that was about it - no offer to compensate me for my problems. The hotel was contacted again after my stay and was told nothing could be done for me. So I sit here with a poor taste in my mouth about this hotel.
And there is no way this is a 4 star hotel from the way I was treated or by the appearance. The door in my bathroom was kicked in and instead of repairing the problem, they simply painted over the problem. The wallpaper in the hallway was also repaired but with masking tape - not even tried to repair it correctly. Dogs are allowed in the hotel and makes for a very loud evening if you are next to one barking when you are trying to sleep. I would not recommend this hotel to anyone at anytime.
July 21, 2014
Rated 3 out of 5 by tomtark Servcie cleaning was poor
One day we had to wait until 5:30 for cleaning. Another day we did not receive any towels. The television did not work when we arrived.
July 18, 2014
Rated 2 out of 5 by DavidAC Needs Refresh
Hotel is outdated and rooms are tired. Overpriced.
July 19, 2014
Rated 1 out of 5 by casam Shockingly dissappointing
_could not see tv's from any comfortable place,one tv didn't work at all, room was too dark, bathroom was so small only one person could fit at a time and you practically had to stand in the shower to close the door , one robe, 4 hangars, 4 towels for 3 people in an expensive suite that slept five,horrible room layout, tried to change rooms but staff was not helpful at all, room cleaners did not remove garbage even, no coffee in the morning, no frig, no place to unpack clothing, it was almost spooky it was so ugly..we were shocked...and we were there with conference, this hotel's stock-in-trade!
June 11, 2014
Rated 4 out of 5 by Diane1718 For a Sheraton...could be better
I requested a "mountainview" and even though I waited until 2:15 for it..gosh was it a disappointment. I didn't realize how far away the mountain peaks were and the windows were dirty. Super small bathroom. Though I did appreciate not only saving $5 as a green choice but that you gave the discounts daily so I could use it as I went through out the week. Great restaurants. Pool lounge was always closed even for the 4th of July which had a great view.
July 8, 2014
Rated 5 out of 5 by Julesandkatie Staff are EXCELLENT
The staff at your hotel are the best I have encountered in 26 years of professional travel! From room service, to IT, to engineering, to event staff....I have never met better. PLEASE COMMEND all, especially Vitaly for making our stay so comfortable and for sending up to our room a birthday surprise! Thank you, Julia and Katie
September 30, 2013
Rated 2 out of 5 by traveler1106 One of the worst stay at an SPG hotel
Upon coming to the hotel, the counter person told me that they oversold the room. Offer to either move me to Westin, or a room with rollaway bed and provides 10,000 SPG points. So far, the promised 10,000 points is never received, and the rollaway bed was just terrible, causing pretty bad neck pain.
The next day, I was supposed to be transferred to a "normal room". Waited almost 2 hours in my room for the front desk to send in the keys and missed dinner. At the end, had to get the new room keys from the front desk and move things myself. Took forever.
Spending about 60 days a year in various hotels, this is definitely one of the worst experience in an SPG or Sheraton hotel. Needless to say, will never stay here again.
June 22, 2014
Rated 1 out of 5 by tmdudley Poor Housekeeping
Nice hotel but there were dirty towels in my room when I arrived and my trash was not pulled for three days until I called for service. I had to call housekeeping when my room mate moved to another room to bring new towels and reset room. I was not impressed when my stay was 10 days for the NEA convention. Once I called to complain the service improved. :(
July 13, 2014
Rated 3 out of 5 by Tiger75 Details are key
Great room, access to Denver downtown excellent. Just wished cleaning team would have taken clues in the bathroom and cleaned the picture and mirror frames.
I swiped the dust each morning.....thinking ths would clue someone in on cleaning these items. The obviously of and accumulating dust is not good for one's health.
October 8, 2012
Rated 3 out of 5 by silentshawno Very good hotel with potential to be great
I would recommend this hotel, and if they improved their booking process I would HIGHLY recommend it.
Location is great, buildings are spacious with lobby access to coffe shop, restaurant and bar. Multiple options for business work space in lobby adjacent to main hotel restaurant. Food - very good - highly recommend breakfast buffet - very good value. Comfortable rooms. Staff very friendly and helpful once you are successfully checked in. Pre-check in service needs improvement but post-check in service is excellent.
There seems to be a disconnect between the booking/reservation system and the records available on file during check-in. We booked 4 mountain view rooms over the phone and received a confirmation email. Upon check-in we were told that there were not 4 mountain rooms available despite our confirmation. We provided individual credit cards at check-in which did not make it on to our files until the second time we provided them.
November 20, 2011
Rated 3 out of 5 by vacationsR1 Great location for activities in Denver
Perfect location for accessing anything in downtown Denver. The hotel is nicely updated and clean. We self parked instead of using valet. The parking was confusing and difficult to exit. The fitness center was large with a lot of great workout equipment but it was so hot it made it difficult to workout.
December 6, 2011
Rated 1 out of 5 by Labs12 I expected more fom Sheraton
I stayed 3 nights at your hotel. On the morning of my second day the toilet paper dispenser fell off the wall, the hook inside the bathroom door also fell off while trying to hang my clothing...AND to make matters worse, after my shower I could not open the bathroom door. The door was swollen/swelled. I was locked inside that confined space and could not get out. Lucky for me I had my cell phone w/me in the bathroom. I called the front desk. Maint/Sec arrived. alltogether it took your team approx 25 min to unlock the room door and unjam the bathroom. This I think is unacceptable for the Sheaton
June 25, 2013
Rated 5 out of 5 by BlueeyesSalem97301 Great hotel and staff
Stayed here for 2 weeks for a convention. The staff really went above and beyond to accommodate my every need.
July 17, 2014
Rated 4 out of 5 by SLYZ Nice hotel - would stay again
I stayed at this hotel for a conference and was pleased by the spaciousness of the room. A bit unhappy that the cleaning staff wasn't as meticulous as I would have hoped as the room's previous occupant's shower supplies were left in the shower.
I would stay again at this hotel however.
November 14, 2012
Rated 3 out of 5 by OK3211 Just OK
The overall hotel was OK, parking was a mess, our keys were difficult to use when we tried to enter our room, they had to be swiped 20 times before they worked, the toilet malfuntioned and we had to take the lid off during the night to fix and maid left the lid on the bathroom floor.
September 24, 2013