Rated 4 out of 5 by MNtravelers Ridiculous nightly parking fees
We travel often for business and this was the most expensive parking fee we have ever paid to stay in a downtown hotel location - of any brand. The parking garage was extremely crowded and difficult to maneuver; we had to make multiple trips around the garage waiting for others to leave in order to find a parking spot. We were not impressed! Perhaps you could eliminate the fee for SPG members to make it less frustrating....
November 23, 2014
Rated 3 out of 5 by TobysKnee Aged but location rocks
This hotel is convenient for downtown access and The Yard House Restaurant is in the lobby which bodes well for food and beer;
November 22, 2014
Rated 2 out of 5 by FlyWobin Too large, weak management
A large hotel apparently connected to another hotel across the street. Hard to find - street address leads to an abandoned / blocked entrance for the 'other' hotel across the street, right under a huge "Sheraton" sign. The 'real' entrance is poorly signed and took a while to find. No excuse for this!
Valet parking is chaotic and very, very slow in the mornings.
Rooms are average. No Platinum upgrade offered. The Club Lounge is, apparently, in the 'other' hotel across the street (why not have on in each hotel?) and so I did not use it.
Overall, this place seems to cater to large conventions rather than individual travelers. Not recommended - the nearby Westin offers significantly enhanced service.
I wanted to speak direct to the manager about my concerns, but there is no contact information on the hotel's web site, and no comment cards in the rooms.
October 29, 2014
Rated 2 out of 5 by JerryL This hotel looks, feels, and smells old
My sleeping room had a smell of dampness countered by excessive use of fabreze. Our mtg rooms were next to the fitness center and Monday night we felt as though we were their all alone with no support from banquets at all?! The balance of our mtgs Tues thru Thur we had plenty of attention and support.
November 8, 2014
Rated 4 out of 5 by JackFrost Cold Comfort
Room heating not working for two days, as it was -14F this was a problem. No offer to change rooms and an endless parade of enginers that failed to fix it.
8:30AM Eng 1, valve is broken I need to call a HVAC engineer.
5:00PM 2 Engineers manage to get valve open, no HVAC engineer calle dby Eng 1
9:00PM Room cold, Eng 2 and 3 had failed to set thermostats correctly.
Thermostats are unacceptably complicated and do not show current temperature.
November 17, 2014
Rated 3 out of 5 by AGIS2222 Three star hotel but the cost of a five star.
Three star hotel but the cost of a five star.
Very simple, with an old style rooms. No refrigerator. The room cleaning is regular. Certainly the location is great especially if you attend the Convention Center. The electronic key failed every time. Sometimes I had to go back to the reception to reprogram the keys as far as three times. I stayed in this hotel as the only reputable available in the area at the time of booking. But did not fulfill my expectations
November 4, 2014
Rated 4 out of 5 by TravelGuy2000 Thanks for a Great Conference Experience
I attended a conference at this hotel and found the facilities to be very good. Also, the staff were very responsive and helpful.
November 18, 2014
Rated 3 out of 5 by AAOguest room review
The room was adequate for one person only. There was not enough drawer space for two people. The mini-fridge had been replaced with a cabinet.
November 17, 2014