Rated 4 out of 5 by Nellie2 Hotel Average Plus
O.K. but not great. People are super helpful and friendly!! Prices are reasonable. Rooms are dated and strange layouts and art. Great location. Food is plentiful but quality is mediocre.
July 11, 2014
Rated 5 out of 5 by Jodella Excellent Staff
The staff at this property is amazing. Rachel/front desk manager and Mark/Bellstaff manager are the best. They made our weekend one we will never forget. When we checked-in and there was no room with a king bed they went above and beyond to ensure that our room more than met our expectations - I felt like a princess with the beautiful room and spectacular views. I can't thank them enough.
September 16, 2013
Rated 3 out of 5 by Jen4 Staff was nice
The front desk staff was very nice and we had opportunities to talk with them quite a bit as the air conditioners didn't work correctly in either room we had, they never came to refresh towels in the room, and the bill was incorrect and had to be corrected by the manager. Although the Yardhouse restaurant is wonderful I wouldn't stay at this loud, uncomfortable, nonfunctional hotel again.
August 12, 2013
Rated 2 out of 5 by Exploring Hotel was average.
I would say the overall experience was average to good. The AC in the tower building did not appear to work well and there was no AC in those elevators, however there were in the Plaza.
July 11, 2014
Rated 3 out of 5 by Travellergz Unwelcoming Hotel Staff
The hotel staff (woman at front desk) very unfriendly and abrupt. I came back to my hotel room in the EVENING to find that housekeeping has not cleaned the room. When I phoned the front desk to have it done, the woman stated someone would get to it soon. An hour and a half later I phoned and asked what had happened. The same woman angrily stated that the maids were very busy and someone would get to it. As a platinum member, I asked for a late checkout at 1:30pm, even though I am allowed up to a 4pm checkout. The same woman at the front desk rudely said that I could not do it. I explained that I was a platinum member to which she reluctantly replied, "Well, alright. What time!?" The Sheraton Lounge breakfast was the very basic of continental; not very appealing especially when other Sheraton lounges are exceedingly better in food and service. Will think twice about staying here again while Denver.
November 18, 2013
Rated 4 out of 5 by EdFromFallsChurch Good stay, despite awkward room
Perfect location, just a short walk to the State Capitol, Denver Art Museum, Colorado History Center, and many more cultural attractions. The free public bus service ("Free Mall Ride") stops in front of the hotel and offers service all along the 16th Street Mall. We stayed in the older part of the hotel, which is enormous. Clean and quiet, it is connected to the newer part of the hotel, which is where the main lobby is located, by an underground complex of conference and meeting rooms, and by an enclosed above ground walkway. Of course, at street level, guests can simply walk from one building to the other. The main lobby hosts several bars and restaurants, to include a "Peets" coffee shop, all of which we sampled and were superb. Our only issue with the hotel is that we were given a handicap-accessible room which has a predictably awkward layout for people who are not handicapped. As an example, the room doesn't have a dresser, instead there are small movable boxes used to store clothes, and what appeared to be a wooden cabinet intended to hold a refrigerator was instead filled with these small boxes for clothes and personal items. As an "SPG Member" I'm sure my account doesn't say that I'm handicapped, so I have no idea why the young lady at the front desk stuck us with this strange room.
July 27, 2014
Rated 3 out of 5 by Lawrence25 Inconvenient and confusing connection between buildings
The connection between the two buildings is inconvenient, particularly if you're staying in the "tower" building. "You cant get there from here". You have to go down then up, or up then down. Very confusing. While I appreciated the safety feature, you have to swipe your room key to get to any floor.
June 14, 2014
Rated 4 out of 5 by Smilingstylist Old hotel
The overall stay was good, with a few exceptions:
The "tower" was not handy to get to and the changing elevators was confusing.
Our room was setup strangely, with a long skinny room, and a tiny bathroom.
The lounge was much more sparse than other Sheraton hotels I've stayed at. The breakfast was disappointing and the "happy hour" was not complentary like it was in other Sheraton hotels
February 24, 2013
Rated 5 out of 5 Location, location, location!
This was our second stay at this hotel. Great location. Right on 16th Street Mall. Great shopping and restaurants/bar in the area. However, the hotel bars, 15/Fifty AND Mix were great. Would not have had to leave the property! Rooms clean. Trevor recognized our anniversary at check-in and gave us a bottle of champagne! Gabby in the 15/Fifty bar was very friendly and a great mixologist!
June 12, 2012
Rated 2 out of 5 by kcruse1950 This hotel lacks
Everything is extra. No wifi, no refrigerator in the room, no microwave. Costs are inflated in the gift shop. I needed to buy some tylenol, apririns and some malox tablets and the cost was almost $40.00. They were small bottles. When I inquired about the cost the sales lady rudely grabbed the items from off the counter and said nothing. I bought my medicine elsewhere for 1/3 the cost.
August 8, 2012
Rated 5 out of 5 by Denver614 Denver Weekend Get Away
Enjoyed the proximity to downtown (16th street). There were/are plenty of things to do and all in walking distance. How nice not to worry about parking, driving to an event, etc. The downtown busses are pleasent and always available, along with the RTD light train.
June 24, 2014
Rated 4 out of 5 by GFM1001 Okay Experience
Hotel was good. Room was of lesser quality than I'd expected.
The lack of a real dresser was surprising.
The BIG disappointment was the dilapidated ironing board. Sure they aren't used by many, but at least put a decent cover over the board.
I had to re-iron my shirt moving it around the board because I was getting circles from the board embedded on my shirt.
December 6, 2013
Rated 5 out of 5 by Vargacz Excellent Service
I stayed for 2 nights 11-1-2013 checked in late night. Rachel at the Front desk checked me in she was great very friendly and welcoming. She also gave me a great summary of the hotel amenities and services available.
Ed at the breakfast place 1550 was great as well, told us if we don’t find something we like in the buffet ask him and he will ask the chef to do it.
Michael at the front desk recommended us to take a trip to nearby city called Golden , which was great . we hiked and the area was just perfect. Also dined on the way back to the hotel. Excellent recommendation.
Only thing I would say it didn’t work for me is the bedding. It was very soft a lots of layers and small white feather s were flying around. Whenever I laid on the bed the white feather pieces where all over in my hair. And don’t even think about laying on the bed with a black shirt, it’s a NO NO.
Otherwise great hotel excellent staff
November 4, 2013
Rated 1 out of 5 by jswrangler MAJOR Renovation Desparately Needed
This hotel could/should be a nice property...but instead it is a poorly maintained sub-par hotel experience. Unless you look closely, the lobby area appears adequate, but if you look closely you'll see the significant wear on the property...and while I was there the revolving door didn't work correctly once. The guest room halls are dark and dreary with missing shades on the overhead lights, laminate is peeling from the doors, the grass cloth is filthy, the carpet is stained, the elevators barely work and the hotel staff uses the end of the hall near vending for an overnight trash storage area (that was a very nice touch). Inside the guest room I had was comparable...with a practically non-working HVAC system, banged up furniture, and a chair so filthy I wouldn't use it. And the interior court yard view...WOW! The biggest problem with this hotel is that someone saw fit to do a paint/carpet "fix up" (who knows how long ago that was) when actually it needs a SIGNIFICANT gut job renovation.
June 13, 2014
Rated 4 out of 5 by JulieG Best hotel gym!
We recently stayed at the Sheraton Downtown Denver for the USA Pro Cycling Challege. The hotel location was great for the race and also for dinner and entertainment. I was most impressed by the hotel gym. Used to working out in hotel gyms slightly larger than a closet. The gym at the Sheraton Denver was a full size workout facility...very impressive. We would definitely stay again!
August 29, 2012
Rated 5 out of 5 by Gloglo Splendid Hotel - location terrific, amenities great, food fabulous
This Sheraton Hotel is fantastic. The staff understand and display fabulous customer care in everything that they do and how they act.
July 15, 2014
Rated 5 out of 5 by BlueeyesSalem97301 Great hotel and staff
Stayed here for 2 weeks for a convention. The staff really went above and beyond to accommodate my every need.
July 17, 2014
Rated 1 out of 5 by Mojog39 Worst. Hotel. Ever.
Found long black hair in bed--manager was unconcerned. Hotel woke me up at midnight with the toothpaste delivery that I DID NOT ORDER. They also neglected to give me my wake up call. To top it all off, the beds weren't comfortable and my room smelled like mildew/garbage. I will never stay again and I will tell everyone how unconcerned the staff and manager was about my awful stay.
July 18, 2013
Rated 3 out of 5 by Don305 Sheraton Downtown Denver
The hotel is quite large. It takes a bit of time to navigate the layout - especially from the Tower to the conference room level. The location, however, is great. It's right next to several restaurants, a movie theatre and a mall. You can hop on and off the free bus that runs by 16th Street.
June 13, 2014
Rated 3 out of 5 by Brad2014 Gaps in the windows lets in the cold
Admittedly it was the coldest weather ever in Denver, but having to wear a coat, gloves and hat while I was on my conf call from the room, I say that wasn't the best experience I've had at a Sheraton. When I looked to why it was so cold in the room whilst the temp on the aircon was 75F. There was 1/8" gaps in the walls where the windows connected. No wonder the room was cold
February 7, 2014
Rated 3 out of 5 by ajljab6 Room Executive suite
We had a water leak in our bathroom that caused us to switch room's. They wanted to just fix the leak and leave us in the same room. My husband suggested to the lady to move to another room. We moved across the hall and tried useing the phone to call down to the front desk and the phone did not work. So my husband had to call on his cell phone. The bathroom was REALLY small!!!
December 18, 2012
Rated 5 out of 5 by Debrra super experience
I thought the staff was wonderful. I wish I would have had a room with a view...but with a convention in town...it was not possible...still...very clean and smelled great.
July 9, 2014
Rated 4 out of 5 by UnhappynDenver UnhappynDenver
Enjoyed my stay until I received the folio after leaving. Charged $4 for a bottle of water which when I inquired about the charge, was told that it was a "tagged item" meaning that they could charge me for it. Great green policies to help save the environment and help Sheraton with cost - which I took the time to do - just to get charged $4 for a bottle of water! Seriously?
November 5, 2013
Rated 3 out of 5 by Shipper45 Hotel is Great - But Don't Ship Anything to The Hotel
The hotel experience was good for the most part,
HOWEVER, they have a 3rd party company that manages shipping and receiving. It costs about as much to get your package from then as it does to ship the package...It is a TOTAL Rip-Off......
June 26, 2014
Rated 2 out of 5 by TCG3 Not 4-Star worthy
Placed in tower across the street from lobby. Not convenient at all and somewhat poorly explained at check-in. Room was tiny!! No space to put anything. Along one wall was the TV (fairly nice), table, cabinet and chair. All parallel to one another and terribly placed. Bathroom was ridiculously small and difficult to get around in let alone with another family member there.
June 4, 2012
Rated 4 out of 5 by Klon Great room
The room was very comfortable. The bathroom was tiny - reminded me of Europe. The only thing that didn't meet my expectations was that the pool area was not kept up by staff. I was there at the end of the day and people had come and gone and there were towels and trash everywhere. I'm surprised that the three staff members standing in the area didn't have that attended to.
September 12, 2012
Rated 4 out of 5 by JHB62 Beautiful Hotel; Great Location
We were very pleased with the hotel; it's staff and the accomodations overall. The only disappointment was that the room was very small, especially the bathroom. Two persons could not be in the bathroom at the same time. It was very claustrophobic. The bed was awesome. We slept great.
June 11, 2014
Rated 4 out of 5 by John010 Service is exceptional
During the time I was here, I became sick and had to go to the hospital emergency room. The front desk was great. They arrange (at 3 a.m. in the morning) for security to assist me in getting down to the lobby and having a cab take me to the hospital. The hotel picked up all the transportation cost.
The staff were truly helpful and professional.
April 28, 2014
Rated 4 out of 5 by RelMan Great staff support
I recently attended a technical conference at the hotel. On the first night I noticed the iron in my room was dirty and made marks on my clothes. I left a note for housekeeping the following day, and Jessica provided a brand new iron along with a nice note hoping that the new iron met my needs. It certainly did.
May 27, 2014
Rated 2 out of 5 by DavidAC Needs Refresh
Hotel is outdated and rooms are tired. Overpriced.
July 19, 2014