Rated 3 out of 5 by silentshawno Very good hotel with potential to be great
I would recommend this hotel, and if they improved their booking process I would HIGHLY recommend it.
Location is great, buildings are spacious with lobby access to coffe shop, restaurant and bar. Multiple options for business work space in lobby adjacent to main hotel restaurant. Food - very good - highly recommend breakfast buffet - very good value. Comfortable rooms. Staff very friendly and helpful once you are successfully checked in. Pre-check in service needs improvement but post-check in service is excellent.
There seems to be a disconnect between the booking/reservation system and the records available on file during check-in. We booked 4 mountain view rooms over the phone and received a confirmation email. Upon check-in we were told that there were not 4 mountain rooms available despite our confirmation. We provided individual credit cards at check-in which did not make it on to our files until the second time we provided them.
November 20, 2011
Rated 5 out of 5 by Gloglo Splendid Hotel - location terrific, amenities great, food fabulous
This Sheraton Hotel is fantastic. The staff understand and display fabulous customer care in everything that they do and how they act.
July 15, 2014
Rated 3 out of 5 by vacationsR1 Great location for activities in Denver
Perfect location for accessing anything in downtown Denver. The hotel is nicely updated and clean. We self parked instead of using valet. The parking was confusing and difficult to exit. The fitness center was large with a lot of great workout equipment but it was so hot it made it difficult to workout.
December 6, 2011
Rated 1 out of 5 by Labs12 I expected more fom Sheraton
I stayed 3 nights at your hotel. On the morning of my second day the toilet paper dispenser fell off the wall, the hook inside the bathroom door also fell off while trying to hang my clothing...AND to make matters worse, after my shower I could not open the bathroom door. The door was swollen/swelled. I was locked inside that confined space and could not get out. Lucky for me I had my cell phone w/me in the bathroom. I called the front desk. Maint/Sec arrived. alltogether it took your team approx 25 min to unlock the room door and unjam the bathroom. This I think is unacceptable for the Sheaton
June 25, 2013
Rated 5 out of 5 by Genia2014 This hotel was great.
The service at this hotel was above my expectations.
July 16, 2014
Rated 4 out of 5 by SLYZ Nice hotel - would stay again
I stayed at this hotel for a conference and was pleased by the spaciousness of the room. A bit unhappy that the cleaning staff wasn't as meticulous as I would have hoped as the room's previous occupant's shower supplies were left in the shower.
I would stay again at this hotel however.
November 14, 2012
Rated 3 out of 5 by lori124 room quality and house keeping
Room safe was on the ground and was difficult to bend down to to use. I had to call security to unlock it so that I could use it.
The room didn't have a refrigerator as is standard in other like hotels.
Housekeeping was late. On the last day of my stay, I had to call guest services at 4:00 p.m. to ask to send someone.
July 11, 2014
Rated 3 out of 5 by OK3211 Just OK
The overall hotel was OK, parking was a mess, our keys were difficult to use when we tried to enter our room, they had to be swiped 20 times before they worked, the toilet malfuntioned and we had to take the lid off during the night to fix and maid left the lid on the bathroom floor.
September 24, 2013
Rated 3 out of 5 by LadiDy My Stay
After I was moved to a room closer to the elevator, that improve my breathing from my room to the elevator. My room was comfortable except I couldn't get the room at a cozy temperature so I kept adjusting the thermostat. When I checked out I asked for my receipt to be sent to my email and I haven't received it as of today. I am also having difficulties signing into my SPG account.
July 9, 2014
Rated 3 out of 5 by JCW0407 Denver - Sheraton
The hotel has a great location, the rooms are nice but the A/C conditions are not great. We had to move rooms hoping that the A/C was better in another room and it didn't change much. The lady that checked us in Shelby was AWESOME! Great service and very accommodating.
June 30, 2013
Rated 3 out of 5 by USMCVET Convenient Location
I would expect more from Sheraton based on previous stays at different locations. The room itself was VERY small and had a strange odor. The room was booked as part of a travel package so it is what it is. The location is incredibly convenient to all of Denver.
July 26, 2012
Rated 2 out of 5 by Patrolman I will not stay here again
Lets start with the staff. Un co-operative, rude, and all in all just didn't care at all. I found blood drops on a towel in the bathroom, went to the Concierge and complained, he didn't even bat an eyelid. "Yeah, so what do you want me to do about it"
I told him it was not good enough, he just walked away. Next, we rented a rental car, told 4 of the door people we were sitting on the seat outside and could they tell us when the rental arrived, the car did arrive and it wasn't until an hour later that we actually found the person that delivered the car to us. He had spoken with the same people and they told him they knew nothing about the car. We watched all this facade unwind and no one even cared.
I feel that the staff in this Hotel need a lesson in customer care and are very unprofessional. They all need to read the book "A moment of truth" and get their act together. I will never stay here again and am a very dissatisfied Customer. Having stayed a Sheraton Hotels in the past around the world, I would class this one a the worse.
June 28, 2013
Rated 5 out of 5 by Seif amazing gym and features
outstanding gym and room great area in the heart of the city near great dining and shopping
July 14, 2014
Rated 5 out of 5 by JeffUC Good value
Excellent breakfast, good value for the price. Free WiFi much appreciated.
March 8, 2014
Rated 5 out of 5 by Abuelita Had a great stay in Denver
The Sheraton is very well located in downtown Denver and the room and facilities were excellent. The room was excellent and the pool and club house made our stay very comfortable and relaxing. We are going back in August and we already have reservations at the Sheraton again. Why change what works very well?
July 10, 2014
Rated 5 out of 5 by laurelannk Outstanding fitness facility
Of all the hotels I've visited, this had the largest, most up to date and well-maintained fitness facility. Available 24 hours, it was usually busy at all times! It was a great way to keep up my fitness on the road.
August 30, 2013
Rated 4 out of 5 by Teacher98 Great view from tower
I came to Denver for a teacher's convention and upon arrival there was a long check-in line. They brought around snacks and had water out for us as we waited. The king room in the tower was small and short on storage. Because I was by myself, I put my suitcase next to the bed on the luggage rack. That worked for me. The proximity to 16th Street was a bonus.
July 8, 2014
Rated 3 out of 5 by John00 This hotel is nice but......
....the room's air conditioning is very noisy.
July 14, 2014
Rated 3 out of 5 by lmem2014 Meal Options
I tried to have breakfast twice at the hotel and neither was satisfactory. The first morning I used room service and ordered what seemed like the healthiest option (veggie egg white omelette). It was oiled even though I'd asked for no cheese and contained minimal amount of veggies. The toast was buttered (why not let people do it on their own if they want to?) and I doubt whole grain. On my third morning I decided to give the buffet a try and it was even worse. The menu said oatmeal was an option but it wasn't out. There were only a few choices and it cost $18! As a vegetarian I could get eggs, pancakes, greasy potatoes, or some pastries which are really unhealthy. The rest (cereals and yogurt) were the same as any roadside motel and don't deserve to cost $18. Poorly done Sheraton. Poorly done. The rest of my stay was fine and might have even been really good but for the meal options and lack of refrigerator in my room.
July 7, 2014
Rated 4 out of 5 by Nellie2 Hotel Average Plus
O.K. but not great. People are super helpful and friendly!! Prices are reasonable. Rooms are dated and strange layouts and art. Great location. Food is plentiful but quality is mediocre.
July 11, 2014
Rated 5 out of 5 by MLcoach Great sleep
Everything was fine and especially helpful front desk.
February 2, 2014
Rated 2 out of 5 by Exploring Hotel was average.
I would say the overall experience was average to good. The AC in the tower building did not appear to work well and there was no AC in those elevators, however there were in the Plaza.
July 11, 2014
Rated 5 out of 5 by Tricia Beautiful hotel with great staff
Staff was extremely friendly and knowledgeable of the area, and the hotel was very clean and my room was incredibly big and comfortable.
June 3, 2013
Rated 5 out of 5 by lip54 This hotel's staff is AWESOME!
From the moment we checked in to the moment we checked out the staff was polite, knowledgeable and courteous. I would stay here again.
November 5, 2012
Rated 5 out of 5 by krae Staff great
Any questions or concerns I had were handled buy the staff quick and kindly that is always a good reason to return again.
June 16, 2013
Rated 5 out of 5 by Kathy69 Hotel was great and my room was huge!
I was there for a convention and check in was very slow due to everyone arriving at same time but we moved along as quick as the hotel staff could make possible. I did get a huge room with no other rooms around me besides a storage unit and that was great. I worked most of the time but room was quite and private.
July 8, 2014
Rated 1 out of 5 by JSmith2013 Great Location
Great location of Hotel, however the service and the lack of maintenance is less to be desired.
November 18, 2013
Rated 2 out of 5 by CPayne13 Location and Staff: Great! Room: Meh.
This hotel was Nice-ish. Location was great! Especially with all of the food options accessible from within the hotel. Staff was great. When I "blew a fuse" when using a hair dryer, the maintenance man was fast and friendly. Unfortunately, often it is the bad that you remember most. We had to fight the toilet every time get it to flush. The shower drain was ridiculously loud. The TV audio had static. The seemingly convenient HDMI outlet wouldn't recognize my iPad (even with appropriate connectors and cables). Not to mention this was the smallest hotel room in which I've ever stayed. I think I will stay elsewhere when coming back to Denver.
January 2, 2014
Rated 5 out of 5 by Elway Bronco Game
Great prices, Great location . Nice suite. Had to ask for a frige but it showed up shortly after.
September 26, 2013
Rated 5 out of 5 by Sandib Excellent service from all staff
I was treated like a princess by all staff. I've never stayed at a hotel and treated so well. I love my bed at home and have now found a bed I love even more. So comfortable! Top quality hotel!
July 10, 2014