Rated 2 out of 5 by Patrolman I will not stay here again
Lets start with the staff. Un co-operative, rude, and all in all just didn't care at all. I found blood drops on a towel in the bathroom, went to the Concierge and complained, he didn't even bat an eyelid. "Yeah, so what do you want me to do about it"
I told him it was not good enough, he just walked away. Next, we rented a rental car, told 4 of the door people we were sitting on the seat outside and could they tell us when the rental arrived, the car did arrive and it wasn't until an hour later that we actually found the person that delivered the car to us. He had spoken with the same people and they told him they knew nothing about the car. We watched all this facade unwind and no one even cared.
I feel that the staff in this Hotel need a lesson in customer care and are very unprofessional. They all need to read the book "A moment of truth" and get their act together. I will never stay here again and am a very dissatisfied Customer. Having stayed a Sheraton Hotels in the past around the world, I would class this one a the worse.
June 28, 2013
Rated 3 out of 5 by Shipper45 Hotel is Great - But Don't Ship Anything to The Hotel
The hotel experience was good for the most part,
HOWEVER, they have a 3rd party company that manages shipping and receiving. It costs about as much to get your package from then as it does to ship the package...It is a TOTAL Rip-Off......
June 26, 2014
Rated 5 out of 5 by laurelannk Outstanding fitness facility
Of all the hotels I've visited, this had the largest, most up to date and well-maintained fitness facility. Available 24 hours, it was usually busy at all times! It was a great way to keep up my fitness on the road.
August 30, 2013
Rated 4 out of 5 by RandiLV Great Trip
Very Comfortable The best location. Easy access to everything!!
June 28, 2014
Rated 2 out of 5 by MGOC Less then impressed
Lights not working in room. Room not cleaned one day.
June 28, 2014
Rated 5 out of 5 by Denver614 Denver Weekend Get Away
Enjoyed the proximity to downtown (16th street). There were/are plenty of things to do and all in walking distance. How nice not to worry about parking, driving to an event, etc. The downtown busses are pleasent and always available, along with the RTD light train.
June 24, 2014
Rated 5 out of 5 by MLcoach Great sleep
Everything was fine and especially helpful front desk.
February 2, 2014
Rated 3 out of 5 by stryker This hotel is showing its age
I was offered a free upgrade and I appreciate that - thank you.
Couple of issues that do not meet the Sheraton image - my opinion.
1) No fridge / no microwave - cabinet was empty
2) No sheets blanket for pull out - called and waited over an hour
3) Room showed age overall - basically dirty looking, i.e.. tile, carpet, window frames, etc
4) expensive daily parking
5) Club member lounge closed to all sheraton members except platinum - really ?? what does that tell a loyal member (me) since a joined in 1989 - 25 yrs and I am not allowed up to the 22 floor - sad !!
6) Breakfast buffet service was absolutely terrible - big group (OBGY professionals) on site but restaurant should have ramped up personnel
May 20, 2014
Rated 4 out of 5 by NLY1975 Pleasant visit
Please think about removing the sensored a/c in the rooms. The room smelled musty upon each of our returns and takes about 20-30 minutes to cool back down. However, the maintenance team was right on and provided a boxed fan to assist!
June 24, 2014
Rated 5 out of 5 by Tricia Beautiful hotel with great staff
Staff was extremely friendly and knowledgeable of the area, and the hotel was very clean and my room was incredibly big and comfortable.
June 3, 2013
Rated 5 out of 5 by lip54 This hotel's staff is AWESOME!
From the moment we checked in to the moment we checked out the staff was polite, knowledgeable and courteous. I would stay here again.
November 5, 2012
Rated 2 out of 5 by CPayne13 Location and Staff: Great! Room: Meh.
This hotel was Nice-ish. Location was great! Especially with all of the food options accessible from within the hotel. Staff was great. When I "blew a fuse" when using a hair dryer, the maintenance man was fast and friendly. Unfortunately, often it is the bad that you remember most. We had to fight the toilet every time get it to flush. The shower drain was ridiculously loud. The TV audio had static. The seemingly convenient HDMI outlet wouldn't recognize my iPad (even with appropriate connectors and cables). Not to mention this was the smallest hotel room in which I've ever stayed. I think I will stay elsewhere when coming back to Denver.
January 2, 2014
Rated 5 out of 5 by krae Staff great
Any questions or concerns I had were handled buy the staff quick and kindly that is always a good reason to return again.
June 16, 2013
Rated 1 out of 5 by JSmith2013 Great Location
Great location of Hotel, however the service and the lack of maintenance is less to be desired.
November 18, 2013
Rated 5 out of 5 by Elway Bronco Game
Great prices, Great location . Nice suite. Had to ask for a frige but it showed up shortly after.
September 26, 2013
Rated 5 out of 5 by Fancy Very nice
Very nice hotel, rooms clean, nice views, roof top pool very nice as well.
June 3, 2013
Rated 4 out of 5 by George281 First impressions
On arrival at 10:30pm, the parking garage was very tight to maneuver and park. Checking in, and being the only person waiting in the preferred line, the young lady w/braces working the counter spent 20 mins chatting/flirting with a patron whilst her colleague checked-in 3-4 people. She then put me in the smallest, furthest away room and tried to explain it to be my fault for arriving so late. Next morning I called lobby to complain to manager. Larry took my call, quickly addressed my concerns and within 1 hr had me in a suitable room. He was very courteous and professional. Basically, he saved the day for your reputation as far as I'm concerned.
August 16, 2013
Rated 4 out of 5 by YCatSG A good conference hotel
I attend a conference at this hotel in September 2012. Th ehotel has suitable conference rooms, and staff are working efficiently on all the conference matters.
As for the guest rooms, I stayed at the Tower block, which is an old block built in 70s. The airconditioning is rather a historical model, which creates loud noise in comparison to others used nowadays. I needed to switch off the airconitioning throughout the night in order to sleep.
Also, for guests from Asia, we would not prefer to walk bare foot. Normally, a pair of indoor slipper is provided for all hotels in Asian region.
Overall, the hotel room is clean and comfortable to enjoy.
September 11, 2012
Rated 3 out of 5 by William811 Hotel did not meet expectation
Having stayed at several Sheraton and Westin properties and must my room was a real disappoint meant for the price point. My mirrored closet doors were off track and the relative size of the room was a disappointment as well. I stayed in the tower and access to it from the lobby was a little confusing when first directed by the staff. I know that was because it was across the street and having a customer go outside crossing traffic would not be the right thing to do. Once there two elevators on the tower side were just a bit too small when several people needed access. Staff was friendly, lobby attractive, room 1534 did not meet my expectations.
November 3, 2012
Rated 2 out of 5 by Michaelbw1998 Great Location, Many Inconsistencies
Located ½ Block from the 16th Street mall with its free bus.
Bad experience with Samantha at the front desk: When my wife asked about stamps, she was rude and dismissive, and then proceeded to give inaccurate information. After I complained to the front desk manager this young lady shot us dirty looks when we passed through the lobby.
Gym was very well equipped, though not all TV’s were operational
The hotel layout was confusing.
WiFi was spotty and required separate logins multiple times per day, worse on mobile devices
The room was small, no dresser or wardrobe; it has 2 small nightstand cubbies for clothing which were insufficient.
January 6, 2013
Rated 4 out of 5 by nmcap1 Staff is Great
The check-in personnel were great; notable was Maria.
August 19, 2013
Rated 5 out of 5 by Bill77 Great Stay
Pleasant stay away from home. No problems.
June 13, 2013
Rated 5 out of 5 by rtmonte great
entire staff great
very service oriented
November 15, 2012
Rated 3 out of 5 by SJA54 I wanted to like it, but .......
Great location -- right at the 16th street mall and we were upgraded to a beautiful suite (platinum on an award stay). Great health club in the tower.
The hotel is very chopped up and the ground floor of the tower is not very attractive. The suite had an airplane sized bathroom and very funky shaped rooms -- hard to get out of bed without bumping into the mirrored walls. We had two rooms -- on checkout we found out they charged us incorrectly for BOTH rooms -- and it took talking to three people to get it resolved. None of them seemed in a rush to fix things -- despite me constantly reminding them that we had a flight to catch!
January 2, 2012
Rated 4 out of 5 by messi internet?
like central location, professionalism, and excellent support for professional conference. Unhappy w/ weak wifi signals and not a smooth transition between wifi networks in guest and meeting rooms.
June 23, 2014
Rated 2 out of 5 by ADI2013 ADI conference 2013
Stayed in the tower:
After opening the door to my room I went right back to the desk and asked to be located to another room because of a strong mold/mildew odor...
The next room did not, immediately, have the mold/mildew odor but it was surprisingly dirty, needed to be dusted, vacuumed, lamps did not turn on, the remote control for the TV was absent, and paint in the bathroom was chipped and hanging down from the ceiling.
After contacting the front desk the issues were corrected... However, the mold/mildew odor did become an issue in this room when the noisy air handling unit was turned down.
If my conference were not in this hotel would have left.
April 5, 2013
Rated 5 out of 5 by Thechemist Hotel exceeded expectations
The Hotel exceeded my expectations. The quality of the room was fantastic. The bathroom toiletries availible went beyond all other hotels that I had stayed at the prior year (13 hotels). The only downside was the size of the bathroom. It seemed a bit cramped. The best part of the hotel are the employees. I had contact with three employees while I stayed there and all were very helpful, excited, and pleasant to be around. The conference that I attended that was at this hotel has the potential to be held at this location again next year and If this venue is chosen again, I would be happy.
May 12, 2014
Rated 3 out of 5 by JAHou Room service was non-existent
We put our room service card out and never received our order. Called twice and still never received.
Also, we had only one towel and had to wait 30 minutes to shower.
June 22, 2014
Rated 4 out of 5 by Firsttimer2014 GREAT location!
Perfect location for downtown Denver experience!
June 23, 2014
Rated 4 out of 5 by Kiam Excellent staff & SPG status recognition but one of our rooms was not properly cleaned
First 3 nights on Biz (Club Floor Tower), first got a King and found the room to be too small, changed to two double beds room, enjoyed it and had a very pleasant stay. 4th night on leisure, Executive Suite (2 queens), asked if there was any difference between the Plaza and Tower Buildings, was told no, so I went with the Tower one as it is near Club Lounge, had a horrible night with one of the two heaters not working, extremely small bathroom (reminded me of my trip to Europe), room was not properly cleaned (found out when we were ready to fall asleep at 1am), took some photos and showed them to one of the managers on duty in the morning so that next customers won't get to see what we saw. 5th night, had to change to a King Suite at Plaza, which was much better and so comfortable. I will never stay at a 2-Queen Suite in Tower again.
The hotel staffs truly recognized my Gold (and later Platinum status). Managed to hang on to our King Suite for the last 3 nights after I turned Platinum. Really enjoyed it. I am not sure if a standard room at either building is the same, but those who will stay at a Suite, choose King Plaza, and never Two Queens Tower.
I would not discourage anyone from staying here based on our one bad night at the two queens suite Tower because all the other nights were really pleasant especially in the King Suite Plaza. Most staffs are top notch except the one who told us there was no difference between the two buildings, not sure why she wouldn't tell the truth but her customer service was excellent though during check-in.
Also, really enjoyed breakfast at the restaurant on the first floor, excellent staffs and good selection of food.
December 5, 2011