Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.4 out of 5 by 1380 reviewers.
Rated 1 out of 5 by Hotel couldn't handle a simple request I had something that needed to remain cold during my flight home. I had a bag with freezer gel in it that I requested to have frozen. When I was about to check out I retrieved the bag from the concierge/restaurant and it was never placed in the freezer. The end "solution" from the manager was for me to put ice in the bag, but that the hotel didn't have ziplock bags to prevent the melted ice from saturating my luggage. Obviously this wasn't an option. The hotel couldn't fulfill such an easy request as placing a bag in a freezer. October 22, 2016
Rated 5 out of 5 by Great staff I was very impressed with the dedication showed by the Front Desk during our stay. We visited during a very busy weekend, but luckily Lashante took the time to make sure our reservations had notes about our preferences when we called in advance. When we arrived, Liz was able to work with the information provided and got us rooms nearby reach other. Great customer service, very impressed. October 10, 2016
Rated 1 out of 5 by Worst hotel Worst hotel we have stayed in. Room very outdated and dingy smelling. Light out in bathroom. Shower tiles dirty. End tables and windows dirty. No bathroom toiletries upon arrival. Only decaffeinated coffee upon arrival. Had to get these for ourselves. Next morning went to make the coffee we got and opened the coffee creamer and it was curdled and disgusting. All of them were these way. We decided to not make coffee in pot because of this and pot looked dirty. VERY noisy. Right above the DART rail and heard it coming all hours of night and early in the morning. Could not sleep much because of the noise. October 10, 2016
Rated 4 out of 5 by 70th Birthday celebration/Cowboys game I loved that the hotel offered a buffet September 29, 2016
Rated 5 out of 5 by Excellent I loved my stay. The staff was amazing. After three weeks I felt like this was my home. September 29, 2016
Rated 4 out of 5 by Starhot Stay Joshua at the Front Desk was super helpful with the check in process. He was also very nice. I only had one issue with the Guest Services operator not answering, but other than that it was a great stay! September 27, 2016
Rated 1 out of 5 by Worst Starwood Property I have been to Front desk lady was rude to me when I explained to her that I had booked a suite and not the standard room she was trying to give me. Suite had a wet floor for first two days of our arrival (leak)? and their only solution was to put a very noisy box fan over it. Room old, dated, had the smell of 20 year old cigarette smoke in it. Housekeeping just terrible - no shampoo / soap refills, no clean sheets even when requested, not very friendly either. In room dining was pretty good, but inconsistent (waffles with whipped cream and jam one day; same order next day had no whipped cream or jam??). This was a business trip and at least 1/2 of our staff were overcharged at check out - huge charges outwith the incidentals which have caused some co-workers overdraft fees and bounced checks. Yet to receive apology. Would never stay in again. Events side of things were surprisingly as good if not better than what I am used to. But the hotel... terrible. September 27, 2016
Rated 3 out of 5 by some points of improvement Dallas Sheraton is a nice conference hotel and has a good location - easy to reach by DART and a good starting point for exploring the city. September 25, 2016
  • 2016-10-25 T10:22:48.416-05:00
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