Rated 5 out of 5 by geff Fitness Facility is fabulous
This newly redone fitness facility is gorgeous. It is nicer than the gym I belong to ! The Sheraton fitness center has hardwood floors, TONS of equipment including some of the subtler items such as foam rollers, fit balls, and bands.
Many hotels post a photo of their "gym" that is really a picture into a mirror that reflects the equipment and makes it appear twice as roomy. NOT the situation at Sheraton Dallas. The gym is huge ... you could dance in there : )
Thanks thanks for making it clean and large and supplying ample high-quality equipment.
March 15, 2014
Rated 2 out of 5 by Never Inconsistant, no apparent systems
The hotel itself is nice but undersatffed for the number of rooms. The management obviously has not trained their staff very well. There was a measurable amount of hair in my bathtub on arrival and the coffee maker had not been serviced. There were no washcloths. I had two rooms. The other room had a clogged sink and a safe that did not operate. Calls were placed, promises were made and never executed. My room was not serviced by 5:30 pm one afternoon. Someone was sent up 20 minutes later and once again failed to service the coffee maker and only left one towel. If you look at recent reviews, this hotel seems to find it easier to apologize later than to provide great service now. I hope you are reading this prior to choosing where to stay.
February 21, 2013
Rated 3 out of 5 by HelloTexas123 Executive Suites not up to par
We stayed the night we arrived in Dallas and the night before we left. The executive suite at $ a good bit plus taxes had one tiny garbage can in the bathroom. It not only did not have a microwave but also had no refrigerator. While I understand not all hotels provide these it seemed odd for a suite. I asked for bedding for the foldout in the living area. They brought two sheets. No pillow. No blanket. It took about an hour to get them. The bathroom smells vaguely of mildewed towels. Can't figure out where the smell is coming from.
September 1, 2014
Rated 3 out of 5 by woozle Housekeeping issues
On several stays, took the green option but requested coffee supplies be replenished but it was actually done only once out of 4-5 times. Lack of morning coffee makes me grouchy!
Last time, there was toothpaste splatter ALL OVER the bathroom faucet and sink drained very slow. Housekeeping apparently had someone plunge the sink while I was out. But it apparently then backed up into the bath tub and they didn't notice that happening as when I returned in the evening, tub was BLACK and would not drain at all. Thankfully, I did get a new room but then found old crackers on the floor against the foot of the bed where the bedspread hangs down. :-(
I recommend only based on downtown convenience. Oh and the two restaurants are OK but only mediocre.
December 11, 2013
Rated 1 out of 5 by Squire50 Expensive Dis-service
Really good pillows, but that's about it. Sheets were stained, heat and A/C were hard to use, highest cost for internet I've ever seen! You'd think the $149 would come with a few freebies, but no. Water is expensive, $50 deposit is not refunded until 7 - 10 days later, even if you didn't use a dime! Desk doesn't answer until several rings making you wonder if anyone's there at all. Desk gave wrong information on area transportation costing me additional $40 getting to and from the airport. Most hotels of this prestige have their own shuttles.
September 14, 2012
Rated 4 out of 5 by Shey Unexpected
Had a very rough start. With the pool hours changing and no notice. Then the rudeness at the front desk from a so called manager. I felt horrible. Then I discovered that my door would not lock at all. When I told them they act liked oh well. So, I called and complained to Starwood Hotels Preferred Guest number. They contacted the hotel, then this very nice Manager came and smoothed it all. He made me feel like I did matter, and everything was okay from that point on. I was able to finally enjoy my stay after speaking with him. He was GREAT!
July 18, 2012
Rated 4 out of 5 by IBMer27 Great service, consistent value
After coming to this hotel every week for the past few months, I have been very pleased with the comfort of the room and the service of the hotel staff. The staff in the lounge know me by name now and make me feel more at home in a city I spend half my time in. I appreciate the Going Green initiative and other small events that reward guest loyalty. I have had minor issues with key cards not working or the showers not being hot enough/high-pressure, but overall my stays have been great and I will continue to stay at the Sheraton in Dallas.
April 11, 2014
Rated 5 out of 5 by Tyke Wow !!!
My daughter had surgery that required we stay near the hospital. And Sheraton took us in last minute and treated us like royalty. It all started at the front desk, they got us in and smiled a lot while doing it. Kenny and Angel down in the valet are the kinda guys that make a hard job look easy and have hearts to match. the only bobble was with the concierge desk. I think they get overwhelmed with requests and their demeanor shows it. Little bit short and often forgot requests that were made, but other than that, it was a spotless stay !
May 28, 2014
Rated 2 out of 5 by Laura66 I would not recommend
Service was terrible for level the Sheraton should be at. No help with bags when I arrived, though 5 bell men went by me, and it was obvious I was struggling. Our room was never vacumed any of the 4 days we were there, there were no towels at the pool. We called for help with our many bags when leaving waited an hour, late for our final meeting, had to do it ourselves then found out you dont help with bags. Not enough help in the area to store our bags on our last day (you knew we were coming why only 1 person to help hundreds of women?)
August 14, 2012
Rated 4 out of 5 by ZJVA Enjoyed my stay
I stayed at this hotel with my mother and 10 month old daughter. It was great because they were able to provide a refrigerator and crib, at no charge. Additionally, when i initially called to upgrade to a suite from the regular room reserved for my company's conference Tirsa Ortiz was very polite and professional. She provided me with alternatives for the suite size to accomodate me traveling with my infant daughter and care taker. The suite was great because there was plenty of room for my daughter to walk around and play with her toys.
October 3, 2012
Rated 4 out of 5 by Dallas Good for conference
The Sheraton Dallas offers all the amenities you'd expect in a conference hotel. The room decor was up-to-date with a comfy bed. Food options were pricy but no more so than any other hotel of this size in a major city. I was disappointed to have to pay $9 to receive a package (handling fee). Also, the bellmen tried to direct me to a private taxi as opposed to the city-sanctioned ones. They said, "same price as a taxi." They are not the same price. The bellmen and/or the hotel must get some sort of kickback from these guys. Buyer beware.
March 17, 2013
Rated 1 out of 5 by madinminnesota Tired Old Hotel
This hotel is in serious need of being shut down and upgraded. When I first got to my room the "clothes line" over the bath tub was stretched out, and appeared to not be retractable. The waste basket in the bathroom had not been emptied. There was an unwrapped/used? glass on the bathroom counter.
The furniture in the public areas was beaten and battered, with veneer peeling off of it.
What can be said about water pouring down inside elevators and shutting them down for hours?
Never stay there!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
November 3, 2012
Rated 2 out of 5 by Sallydisappointed Disappointed with my stay
The air conditioning in my room North tower was not working. My room had to be about 80 degrees or better. It was so hot I could not rest comfortable.
Then I am doubled charged for room services. You should check your bills more carefully. I hope this is taken care of quickly or will be extremely disappointed and will write a review on hotels.com review.
We had a meeting in the Dallas Ballroom 2 mornings and 7am. The doors were locked and anyone crossing via the street was locked out and I as meeting coordinator received multiple complaints about this. This room was so cold - I also heard multiple complaints about that too.
Zach the audio person was fabulous and was available when need.
I was looking forward to a better stay from a Sheraton hotel.
Sincerely, Sally Muehle
September 20, 2014
Rated 3 out of 5 by Eileen56 Not what I expected
I spent 4 nights and 5 days there for a professional conference. On 2 of the 4 nights, the room was not cleaned until several phone calls were made. The room was finally cleaned by 8:30 pm. Although the restaurant food was EXCELLENT, I think that the wait staff was overwhelmed with the large numbers of guests dining in, which resulted in extremely long waits for food. (one hour for dinner, and 45 minutes for breakfast). I'd be willing to try it again if I knew in advance that there would not be numerous groups there during that time.
February 10, 2014
Rated 3 out of 5 by Karen10 Just Average
I expected much more for the price. The food was very disappointing. There was no water pressure in the shower. The staff was friendly. Overall, I was underwhelmed. I was in Dallas for a conference and didn't have a car to venture out. Since I was alone I didn't feel safe walking the streets by myself so I was limited to the hotel restaurants since there wasn't anything within walking distance of the hotel. Just office buildings. The exercise facility was nice. I liked the Linked In Lobby area because I didn't want to sit in my room.
May 23, 2013
Rated 4 out of 5 by MATexas Price, Tub and Misc.
Overall it was a really nice experience-handy to the conference I was attending. I won't stay there for a non-conference related event -rooms are very pricey when non-conference related. Won't confirm type of room until day of event. No de-caf coffee in room-have to order-pricey.
And the tub took a long time to drain! Washcloths were not replaced. Charge extra for an in-room fridge. Could use more affordable dining options too. In conference area escalators stopped working at several points during the weekend.
Everyone was very nice!
June 24, 2013
Rated 5 out of 5 by RubyGirl A wonderful hotel in a wonderful city!!
My boyfriend and I needed a weekend away and the Sheraton in downtown Dallas was the perfect getaway! Our beautiful room on the 23rd floor was spacious, clean, quiet and cozy. We were able to walk to Deep Ellum for dinner and to the Dallas Museum of Art the next day to see the Edward Hopper exhibit. The Peet's Coffee & Tea in the lobby was great and provided an excellent breakfast for us on Sunday morning. Brian, who checked us in, was fabulous. He is a gem with phenomenal customer service skills! Thank you for a great weekend away!
February 17, 2014
Rated 2 out of 5 by Lanitymom Not worth the price.
My experience was less than stellar. I was on a club floor and expected better amenities. My internet service never worked in my room despite numerous calls to the front desk and being transferred to technical support. My room service door hanger never got picked up. I had to call for room service the next day. They were very late and got my order wrong. No one on staff seemed to care about any of my complaints except the manager, but none of my complaints were addressed. For *that* price - expected a lot more. Very disappointing.
October 14, 2013
Rated 3 out of 5 by stella3 lacks current information
The concierge needs to keep current on the downtown area surroundings. I was told 2 things I wanted weren't available such as a store(which was just a few minutes walk away from hotel) & a tour. Knowing there WAS indeed a JFK bus tour.could've helped me plan my day better because I ended up missing them since the last one left at 230. I was told there wasn't such a thing when in fact a new tour started a month prior 4x a day.
Other then that the maintenance staff was wonderful, coming right away close to midnight to fix my a.c..
September 10, 2012
Rated 5 out of 5 by NikkiDav The hotel staff was great
I would definitely recommend this hotel because of the staff. The workers were extremely friendly, helpful and pleasant. They all served with a smile. They were always ready whenever you need help. I didn't like the menu selections but Carlos saw to it that I would be able to have something to eat. He went and spoke to the chef and because of that I was able to have a customized dinner. Naime was also good to us. She served with a smile always. The Dallas Sheraton Downtown is the best Sheraton I have ever stayed at.
August 19, 2014
Rated 1 out of 5 by lprogers1963 Where did all the maid staff go?????
My rooms was not touched by housekeeping the entire five days. By the time I left both trash cans were overflowing, bed was never made, tea and coffee were not refilled. Thank god there was an extra roll of toilet paper stashed in the closet. I felt like I was in the Twilight Zone stuck in the 1970's with all the outdated dark brown décor. Hotel has you captive for dinner and drinks since Dallas downtown offers nothing within reasonable distance. Gift shop really bends you over for a soft drink and crackers to the tune of $11.
April 26, 2013
Rated 1 out of 5 by emskay BELOW PAR FOR A SHERATON HOTEL
I recently stayed at this hotel for a convention and while the building and public facilities are aesthetically pleasing , I cannot say the same for the state of the rooms. The air conditioning unit had basically 2 settings :too hot or too cold and extremely noisy.
My room safe had a low battery and could not use it and the bath tub had no stopper. As I checked in late and was too tired I called the next morning and requested that these items be attended to. Upon returning that evening nothing had been done. When calling guest relations I was told that they would try and locate a stopper for the bath however they were not sure if they had a spare. Eventually after requesting to talk with management, they somehow manged to find one and take care of the issues
June 23, 2013
Rated 2 out of 5 by Siddeloit The hotel is located in a great surrounding.
The hotel is a located at a great place and close to the public transportation and close to offices for those working around this hotel. However the service is something i felt is very bad. I was not expecting this sort of service from a sheraton at the registration. They do not seem to even value the SPG members as much..
November 24, 2014
Rated 2 out of 5 by CVP32 Poorly kept
On arrival, the hotel was uncomfortably warm. No recognition for Gold SPG verbally or other. On arrival to 24th floor, greeted by a large pile of dirty sheets and garbage bags by elevator (4pm)...another pile of dirty sheets by my room 2404. All that remained thru checkout next morning. In room, a long hair on the mirror and other moderately offensive housekeeping no - no's. As an owner, I am not happy with the way this property is kept or shows. I will never stay here again or allow our company (PWC) to book anyone to same.
April 17, 2013
Rated 2 out of 5 by Sheli Inconsistent Experience
- My room was spacious but the bathroom was tiny. I was barely able to turn around. The bathmat had red spots on it the first day and there was no bathmat the second day. I called down and one was sent up promptly.
Additionally, my clock did not work (I did not tell anyone because I was just tired of having to call down).
I was there for a large ATT meeting but the room facilities were not great.
I know that the phones did not work and the hotel knew about it but it was annoying since I needed to call to fix/request things.
January 25, 2013
Rated 5 out of 5 by Nana32 This hotel provided great service.
Our first night we were put in a SPG room and it was wonderful. The rest of our stay was in a different room. The beds were very comfortable and clean. The only issue was rattling pipes when the shower was used. I told the front desk and they were going to address the issue. They even gave me extra points on my SPG account for my discomfort. Great place to stay.
November 17, 2014
Rated 5 out of 5 by CCBarnes This Hotel Exceeded My Expectations
I was very impressed with my spacious room and view. I appreciated having Starbucks coffee supplied with the coffee maker for my morning coffee. The A/C really worked, whereas in many hotels, it doesn't really cool very well. Room service was superb and the food was great. In fact, all of the staff was courteous, friendly, and very helpful. I would highly recommend the Sheraton Hotel on Olive St. in Dallas, TX to anyone who is looking to stay in a high quality hotel. Thank you for a great experience. Dr. Cynthia Barnes
March 15, 2014
Rated 2 out of 5 by Doug504 This hotel needs improvement
We just spent three nights at the Sheraton and were completely dissatisfied with our stay. The hard wire internet and the wifi connection in our room was not working and the staff was unable to get it reparied. To be fair, the Sheraton did issue us a $40.00 credit but being a business owner it was unaccepatle that during this day in age, they could not resolve this issue. In addtion to the internet/wifi connection not working, the closet doors were broken and some of the paneling in front of the window were coming off.
January 21, 2013
Rated 2 out of 5 by aguzik Disappointing stay
Overall, I found the customer service at this hotel terrible. First, despite two bellmen at front entrance, there was no offer of luggage assistance. First room assignment had no air conditioning. Although the thermostat was set at 65, there was no air blowing. After unpacking and no improvement in temperature, asked to change rooms. Again no offer to assist with luggage. I checked out new room before moving belongings, same thing. No air. Went back to front desk, was escorted by front desk rep to another room in same tower.....room keys did not work. After wasting 2 hours of my time, finally got assigned to a more comfortable room in another tower. But again, no offer to assist with luggage. Overall, the staff in hotel and all restaurants were not friendly or helpful.
May 13, 2014
Rated 3 out of 5 by sdans5141 Security response needs to be improved
An intoxicated person started banging on our door at 3:30am demanding to be let into the room. We dialed operator and asked for help.
The person remained outside our door for almost 10 mminutes.
Security never came by.
Slightly later a hotel staff member could be heard outside our door opening the closet across the hall. I had to ask him if he was security. He said he heard there was a problem.
He was not actually there to check on us, it seems.
The staff was certainly helpful and apologetic...the next morning.
February 25, 2013