Rated 2 out of 5 by Jackie27 This hotel dissapointed in many areas
The hotel is very nice inside and out. Attractive styling and very clean. The food is not great and very over priced. The service was non-existent at times and otherwise lackluster. All vending machines on each floor were broken. They actually looked vandalized. I asked for a 6am wake up call and the desk clerk said and enthusiastically, "all set!" Well, no call at 6am! Lucky I set the alarm clock. Not a pleasant experience.
February 8, 2013
Rated 5 out of 5 by gkamri Dallas Stay
I found the hotel very comfortable. The group rate we enjoyed was extremely favorable for Dallas. The room was quite pleasant and the food was very good.
October 21, 2013
Rated 4 out of 5 by Pammie986 This hotel has competent staff.
The staff was very friendly and accomodating.
October 28, 2013
Rated 4 out of 5 by Bob48 AFPM Conference
Good hotel. Recently I have used other hotels inside/outside USA. By comparison, Sheraton Dallas was a great business hotel.
October 23, 2013
Rated 2 out of 5 by sara62 A little more improvement needed
waited over 30 minutes in line checking out to try and fix my bill, and it is still not correct. the lobby was overcrowed with high school kids trying to get their rooms (with all their luggage and items). the adults they were with were frustrated with the service. i was not happy having to pay for internet service. my room had some minor flaws, but was overall very comfortable. the parking structure needed to be cleaned.
April 12, 2013
Rated 3 out of 5 by lightbulb1 Air conditions are weak
we stayed at your hotel for 4-nights in the south tower, and the air condition was marginal at best. We call for maintenance to look at it, and they check it out, but was not able to recover the a/c. They brought us a box fan for our comfort. When checking out I was informed to request the north tower , or central tower, because they were newer buildings.My wife and I came home with are Alergy out of wack, very disturbing.
June 26, 2012
Rated 5 out of 5 by Always Frequent Guest
All of your staff from check-in to checking-out bend backwards to make the stay pleasant and meaningful. They are very helpful. The facility is bright and cheerful. It's clean. The beds are very comfortable making for a good night's sleep. The room service was outstanding - great food & service! The addition of the "Business Center" was a plus. I cannot say enough good about this hotel...it is GREAT! Highly recommend it!!!
August 13, 2012
Rated 3 out of 5 by Classic40 Not a good night sleep
Recommend yes/no. Yes for location, staff, cleanliness, ammenities. No because our bed was big but not plush, more like HARD AS A ROCK. The pillows started out thick; however, they flattened like a piece of paper. The shower head had an extremely low stream. Doors to rooms SLAMMED causing loud noise all night. Good night sleep is important to be alert & well rested.
September 2, 2013
Rated 5 out of 5 by ConsultantMgr Great hotel.
Appreciae the facilities and the sports bar for the traveling sports fanatic.
October 25, 2013
Rated 2 out of 5 by asdfasdf Nothing special
The excellent gym could not make up for the poor quality of the room. We kept the blinds shut because the windows were old, dirty, and trammelled any view we could have had. We could hear fellow guest coughing, using the restroom, and smell cigarette smoke from people (employees?) smoking near the stairwell. Not a pleasant experience. But if you plan to exercise throughout your stay in Dallas, this is the place for you.
March 24, 2013
Rated 4 out of 5 by VinoGurl Overall Pretty Good
Staff was very good at check in. Hotel was very organized with handling the Ambit Convention attendees. Servers in the Draft were great, especially Jose, Justin and Matthew. The only down side was the service in the restaurant. For breakfast the order was wrong and for dinner it took an hour for food to be served and it was not busy.
September 17, 2013
Rated 3 out of 5 by veronica unfriendly receptionist
I booked 3 rooms. When we arrived to the registration desk , the receptionist was not very friendly , no personality whats so ever. She put us all on different floors, and in the smallest rooms that they must have. Once we brought it to her attention, we were upgraded and placed on the same floor next to each other. The parking garage card never worked, we were always holding up the line with people honking behind us.
April 29, 2013
Rated 5 out of 5 by Dianne Good hotel, good location
I enjoyed my stay at your hotel in Dallas. The room was spacious and I enjoyed the ability to control the temperature myself. The beds were comfortable and maid service was good. I only had one negative experience. When returning to the hotel after dinner, my roommate had some leftovers in a box. She wanted to heat them up so she could eat them. She was told that there was a $20 fee for use of the microwave! Seriously?
March 25, 2013
Rated 4 out of 5 by agprof Enjoyed the stay
I was very impressed.
Staff was great!
Room, small but nice, great bed
AC was NOT cool enough and would NOT adjust---???? central control maybe
Great price for quality!
Hate to pay for parking!!!!
Surprisingly easy access in Center of Dallas
October 9, 2013
Rated 2 out of 5 by Lea2013 VERY Unhappy customer
There was a huge mix up with payment on my room. I was there for business and the room was prepaid by my company, but registration did not have the information entered in their system, which caused a HUGE mix up. They required me to use my debit card, until things were straightened up with my company, which my company cleared up (again) the next day. Well, two days later the mix up was still not fixed on the hotels end and my bank charged me $210.00 in overdraft fees after the hotel charged me the full bill and my personal bills went through. When I spoke with front desk people (three different times)they were rude to me (all but a young lady named Stephanie, who compt me a food tab). This was a very stressfull situation, caused by the hotels error and little was done to fix it. Then, I found two huge roaches in the fitness center. That is disgusting to say the least.
April 11, 2013
Rated 5 out of 5 by Kegger74 This hotel goes above and beyond
I have been staying at this hotel 3 to 4 nights a month for the last several months while in Dallas on business. They have never let me down. If there is an issue of any kind, it was taken care of immediately. The associates at the front desk are always friendly. The rooms are very nice, very clean, and the ammenities are substantial. This is a great hotel and always my first choice when I come to Dallas for business.
October 24, 2012
Rated 1 out of 5 by AlbertEinstein Noisy...Can't sleep
Local train is a huge problem. Very noisy in the room until past 1 AM when the train stops running. Then a problem again very early. Would recommend requesting a room as far away from the train as possible if you have to stay here.
October 10, 2013
Rated 4 out of 5 by Bravo99 The Staff Made This Stay Excellent!!
One person in particular provided the best customer service I have ever received in my 44 years. Her name is Carrie and she works registration. I unfortunately had to go back down to registration because my room key didn't work. Not only did Carrie apologize profusely but she upgraded me to club and went with me back up to the 26th floor of the South Tower to make sure my room key worked. She was a pleasure.
June 14, 2013
Rated 3 out of 5 by Greg80 Great stay, terrible follow-up.
Stay was great, concierge was always incredibly helpful, only gripe is they could be upfront about the daily parking rate. 3 stars go to the poor follow-up. Two charges appeared on my CC after check-out. Despite numerous attempts to contact the billing dept., no one ever answered and I was never called back. I will make one more attempt to get in touch with someone before I leave it in the hands of my CC to resolve.
October 25, 2012
Rated 4 out of 5 by Ken53 Lack of Attention to Detail
I rate the hotel "good." Room was clean and well maintained. I selected the "green" program and still felt the room was cleaned nicely each day. However, there was a large scratch in the window of my room (2371); and the elevator #10 on the north tower #5 had banana chips and trail mix on the floor every time I used the elevator (over a 4-day period). This lack of attention in a 4-star hotel is disappointing.
May 24, 2013
Rated 3 out of 5 by KENKABC Disappointing Facility for this price level
Wifi spotty, restaurant too small to handle large convention. Shut off water to room without notification. Took two days before Housekeeping realized they weren't giving me a bath mat and that I had to use a hand towel
October 10, 2013
Rated 4 out of 5 by TravelWarrior Outstanding restaurant service in The Kitchen
I had a wonderful food service experience with a phenomenal server, Abel. He was knowledgeable and gave solid recommendations. He timing was impeccable - appeared just as I needed him. He was authentically personable without being intrusive, and concluded with reasons I should eat there again during my stay versus venturing off property. I am a frequent traveler and appreciate great service. Thank you, Abel!
May 22, 2013
Rated 5 out of 5 by Carguy32 house keeping missed my room
Only downside was housekeeping did not attend to my room on Tuesday Oct 1st so when I returned Tuesday evening everything was exactly as I left it in the morning. Not really a problem as I could reuse the towels and washcloth. Bed not made not really a problem
October 3, 2013
Rated 1 out of 5 by ps10 Not a pleasant stay
I stayed for three nights at the hotel, checked in late afternoon into a room where the toilet and tub were extremely dirty and only one bath towel. The staff had to be reminded daily late afternoon to clean room and then called several times for towel. Staff not friendly. Front Desk did not want to honor the discounted parking rate for the group/meeting I was attending. The staff had an "I don't care attitude".
October 25, 2012
Rated 5 out of 5 by dkp88 Convenient and Clean
We stayed at the hotel for it's convenient location to many of Dallas' attractions. It lies in the heart of downtown Dallas and is only a few miles away from the State Fair.
The room was very spacious and lovely. No complaints here!
October 7, 2013
Rated 3 out of 5 by Nicki2304 Stingy on Services
Overall, the hotel is beautiful; however, it is too expensive. In addition, services offered for free by other hotel chains are only available for an unreasonable fee. 1. $10.00 per day for parking, 2. $25.00 per day for wifi, 3. $25.00 per day for a refrigerator, 4. $3.00 for coffee in the lobby. Also, I was unable to obtain extra coffee filter pods for my room. I was told decaf was the only available option.
December 3, 2012
Rated 4 out of 5 by vlcrock Very helpful guest services staff
We enjoyed our stay at this hotel, especially with an upgrade to an Executive Suite, which I highly recommend if you are staying with children. The guest services staff was very helpful and attentive to our needs. The staff member who brought up our luggage offered to fill our ice bucket, and told us about a refrigerator rental option of which we were not aware.
Downsides: the pool was closed for the first day of our stay, which changed our daily activity plans significantly. There was no mention of that at check-in, though it may have been unexpected. I would also recommend clarification on the Green policy - if you decline to have your sheets and towels changed, you are declining all housekeeping services. In most hotels with similar programs, the housekeeping staff still makes the beds, empties the trash and straightens up, they just leave the towels and same bed linens.
June 11, 2012
Rated 2 out of 5 by scott102012 Overrated
Phones were not set up in my room, and the closet door was off the tracks. I made 2 requests to fix, but they were not addressed. Elevators were very slow, and one was out service in the south(?) tower. Business center charges are laughable - practically fraudulent. It is one thing to make a profit on the conference business, but what you are doing is at the very least excessive. The fitness cetner was great.
October 29, 2012
Rated 2 out of 5 by PwCGuest What happened?
I stayed at this hotel in December for 4 nights and the accomodations were clean, comfortable and staff friendly. This time, the guy at check in was less than helpful (while the other ladies at the front counter seemed to be going above and beyond to make sure the guests had the best accomodations (view, type of room, etc). Aside from the phone system being down, I was given a room in the south tower (1517). The insulation left alot to be desired. The noise from the hallways was loud & if that wasn't bad enough around 5:45am I was woken up by banging of pipes from the floor above. The bathroom was extremely small (half the size of the one I had in the north tower in December) and not clean(i found the toilet unflushed.) Again because of the inconvenience of not having a working phone and timing it was not convenient to request a different room for the night. Very dissapointed.
January 25, 2013
Rated 2 out of 5 by ALS644 Terrible Experience
I was very disappointed with my recent experience. The staff was unhelpful and unapologetic and provided an unsatisfactory solution to issues with my reservation. As a Starwood member, I expected more from this location.
The pool area needs much better maintenance and care. After spending an afternoon near the pool, my friends and I found chunks of hair floating in the pool, which was absolutely disgusting.
August 8, 2012