Sheraton Dallas Hotel

  • 400 North Olive Street
  • Dallas,
  • Texas
  • 75201
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.4 out of 5 by 1184 reviewers.
Rated 3 out of 5 by Hotel Staff Failed to Respond to Request My Corporate Travel Manager called the hotel twice to request a form be forwarded. Each time hotel staff assured her the information would be emailed. My stay was otherwise great however without this issue being resolved my impression of hotel staff professionalism is marred. April 14, 2014
Rated 1 out of 5 by Disappointing I was very disappointed with this Sheraton. There was a bottle of spring water offered in the room but there was no refrigerator to keep the drink cold. I was charged $100 extra on my card two days before I even checked out for what they claimed was incidentals, then they claimed it was my banks charge, & then it was supposedly the type of card I used. After having that money refunded two days before my check out, I was then charged an additional $63 for parking & I never had a car during my stay. I was promised complimentary wifi & was charged $14.95 a night for wifi until I complained about that & the parking & I was refunded that money the night before my checkout. The Sheraton Dallas Hotel needs a major upgrade in offers & in their accommodations & rates. I DO NOT RECOMMEND this hotel, it was horrible! April 30, 2013
Rated 3 out of 5 by Nice renovation, but lack of attention to details The room was nice, but the cleaning staff did not leave wash cloths. The linens in the bathroom seem to be the only thing that was not renovated, they were on the small side and thin. For SPG members, continental breakfast is included, but its not much of a breakfast. No eggs and only serves bagels and fruit. The club level is not well organized, set up is very fragmented. On the plus side, thier workout facilities are top notch. Plenty of equipment and also have free weights. December 2, 2012
Rated 4 out of 5 by Central Downtown Location If you're seeking a hotel in Downtown Dallas, this is a very good option for you, and very accessible to Love Field. April 26, 2014
Rated 4 out of 5 What difference a year can make We stayed at this same hotel a year or two ago, and had some issues at that time. We did talk to management about those issues and also commented about them on the survey we were sent after that stay, and I'm thrilled to find that those issues are no longer a problem. I feel that the management and staff at this hotel goes far out of their way to make your stay as pleasant as possible. I've never seen such attention to issues brought up by customers who have stayed at a hotel. September 23, 2013
Rated 3 out of 5 by not worth the money Most of the room looks nice. shower stopper was broken and was "fixed" by simply taking it out. Enough scratches told me this wasn't the first time it was "fixed". Also the cover behind the shower knob was loose/broken. really small bathroom with light switch on outside of bathroom. odd. no hot water in the mornings all in all, not worth the $200 a night. stayed in better for much cheaper March 21, 2014
Rated 2 out of 5 by Flood I stayed in a room that had a flood my second night. The hotel was nice to provide me dry cleaning for the clothing that was affected. My shoes were aired out but are not in the same condition as prior. A pair of pajamas was somehow lost and I have yet to hear back from the front desk. They were sent to the laundry and never returned. Although they were quick to try and relocate my room, it was not the most comfortable visit. February 28, 2014
Rated 3 out of 5 by Excellent Hotel - NOT good for large meetings It was EXTREMELY hard to get around in the hotel. Meeting rooms were scattered over three different places, one of which you had to go to the lobby to catch the elevator! The rooms are spacious and well maintained. This is a green hotel, which is something I really agree with. There is only one restaurant in this very large hotel. There are a few eating establishments in the area; however, they cater only to the working folks and are closed on the weekends and evenings. October 31, 2013
Rated 3 out of 5 by Business Trip This is a convention hotel and not a place I would pick again for my business travel. No Platinum upgrade, my room was a dusty mess and never serviced. There are many other choices in Dallas, I suggest you use those. April 18, 2014
Rated 4 out of 5 by Bad electrical outlets The hotel was nice as usual but once again key power outlets would not work. The ones in the bathroom were out and so were the ones at the bar area. So I couldn't use the hair dryer or make coffee. I called and ask for someone to fix it but no one ever showed. April 14, 2014
Rated 5 out of 5 by Good for the business traveler I stayed at this hotel for the first time for a business conference. The facilities and the room were really good, with no complaints. The people working at the concierge went above and beyond helping me with locating places to eat and assisting with flight information. I would recommend a stay here. April 8, 2014
Rated 3 out of 5 by BAD The registration/check out were BAD. For the Sheraton, this was unacceptable. You knew that a 1000 people were coming for their Convention, you should have had more staff on hand. Except for the above everything else was fine. April 17, 2014
Rated 4 out of 5 by Hotel has great staff Staff members were very accommodating. Lobby staff suggested a different room than the one I'd booked when I noted I needed a quiet room. The room was in a back corner, very quiet. Hotel is quite large but easy to navigate due to clearly marked signage. Loved the fact that bottled water was provided free-- staff readily provided refills. Only negative was the toilet in the room-- industrial type flushing mechanism was extremely loud (not fun in the middle of the night!). September 30, 2013
Rated 2 out of 5 by Standards declining "Pure" is only a filter, bedding was not allergen protected; not worth the extra money Pool and deck was closed even though it was 80 degrees and water was full Housekeeing: Water bottles were missing but labels were there (hope I don't get charged); Standing water in tub Amenities: Recommend providing additional toilletries besides shampoo and soap (i.e. shower cap and q-tips) Room comfort and customer service: Heat wasn't working, had to request engineering twice (first time in person, front desk didn't put request in), treated like I was not very smart by both front desk and engineer; insisted on investigating further and it was uncovered the heat was in fact not working Positive notes: Front desk at check in and when I complained the next morning were very friendly; I did not get charged for the "Pure" room upgrade December 4, 2013
Rated 4 out of 5 by Outstanding services but Small Bathroom This is the third time for us to stay at this hotel. It is always very clean and outstanding service. Every one is always friendly and very professional. But this time the room we stayed in had the smallest Bathroom I have ever seen in a hotel in my life!... It was clean but the layout and the size was ridiculous and very cumbersome to maneuver in. It was as though a Small closet had been converted to a Bathroom. I was not impressed nor too happy with that feature at all. February 18, 2013
Rated 3 out of 5 by Dallas Sheraton March 2013 Waited 18 minutes on floor 24 of the North Tower 5 to get an elevator to the main lobby. When I called the front desk they simply said 600 people were trying to check out. Not being able to get to the lobby in a timely manner created my schedule to be very behind. Phone in the room did not work. Had to go to lobby to request a repair. Then I was unable to contact the front desk the rest of the entire weekend due to a busy signal. Basically made the concierge desk useless. March 6, 2013
Rated 2 out of 5 by Week End Family Reunion Rooms well appointed, however bedside tables a bit small and withouyt drawers. Pleased to have an extra box of tissues , which is unusual in most hotels. Our greatest frustration was to be on the 16th floor with only one elevator in working order, over a four day period, and a convention of nearly 3,00 people at the hotel along with numerous other groups. Absolutely not acceptable were the toilets that didn't flush adequately.I would NOT recommend this hotel to others. August 4, 2012
Rated 3 out of 5 by Hotel Needs Refresh The hotel meets meets my business travel needs, but it does needs refreshing. April 25, 2014
Rated 5 out of 5 by Marathoner Recently lodged at this locaation while running in the Dallas Rock n Roll 1/2 marathon. Great accomodations. Refrigerator in room was awesome for my morning of race prep. The hotel also supplied free bottled water in room, which came in handy for my protein shakes. I was also obliged a late check out which allowed me to shower and relax post-race. March 28, 2014
Rated 3 out of 5 by Adequate Hotel in Downtown Dallas Our experience at this hotel was more less what I would expect from a Sheraton. The staff was friendly. The valet service was attentive. The bell hop staff was nice but I had to walk down to the lobby twice to first get our bags, then to get help out. We had to call on two separate occasions to get all of our towels and washcloths that the maid forgot to leave. The beds were comfortable and the room was overall clean. February 26, 2014
Rated 4 out of 5 by sheraton dallas good hotel located centrally in dallas April 26, 2014
Rated 2 out of 5 by Average Unfortunately, my current stay at the Sheraton was below par. The air conditioner in my room did not work well, and with the humitity, it felt quite warm almost 100% of the time. I had a leak in my bathroom and it took several days to get that fixed. The staff was great, but between the leak and hot room, it wasn't the best stay. March 31, 2014
Rated 2 out of 5 by Hotel conveniently located! Room/bathroom were up to expectations. Mattresses comfortable, but pillows too soft. Would have preferred to have 1 or more suitcase stands! Peet's Coffee shop excellent for breakfasts/snacks! April 17, 2014
Rated 3 out of 5 by Disappointed for the Price I can not believe the number of hotel rooms our company had booked with your hotel and you could not provide internet in our rooms. I had signed up for a Starwood Rewards and asked about internet, was told on the phone it was provided and told no when we checked in. Manager who should have the ability to make customers happy, refused to comp us internet. We spent over $800 for 4 nights, I know other hotels in the area were providing so much more for the same price. February 21, 2013
Rated 1 out of 5 by Horrible experience Well where should I start Checked in and paid for parking, went to park and our key would not work... Pushed the button for assistance 4 times no one ever answered. Got to room a/c did not work room was dirty there was hair in the bathroom and on the bed... The a/c was fixed room was never cleaned. Went to dinner at the Kitchen Table and had slow service and food was not cooked like we ordered and had to be sent back..went to have a drink and the beer was flat.. April 12, 2012
Rated 3 out of 5 by Hotel facilities excellent...rooms are a bit tired! Overall, hotel is excellent as I was attending a convention there. Convenience of convention center and hotel restaurant were plusses. On the negative side, room closet door was off track and laying in closet (making it difficult to hang clothes); door slider security bar was hanging by one screw; and dirty towel left by previous guest was left hanging on bathroom door. Called front desk and informed them. Closet door put on track but didn't work very well (didn't anybody test it?); slider was removed from door on first day, took into second day to get repaired with multiple trips to my room. It was fixed, but became a bother with all the interruptions. Staff, however, were extremely friendly and apologetic! Couldn't understand why the maid service didn't notice these problems and get them fixed before a guest checked in? February 1, 2013
Rated 5 out of 5 by Great Location I was in town for a convention. The location of the hotel was great, easy access to the rail transit, convenient to downtown and the Dallas Convention Center. Very nice hotel with great amenities. Draft, the hotel sports bar seems to make up their own closing time is the only drawback. Tried closing at 12:30 on a Saturday night, manager was convinced to stay open until 1:00. Then closed anyway, inspite of a wedding party totaling about 30 - 40 people in the bar. August 19, 2013
Rated 5 out of 5 by Great visit Enjoyed my stay at the Dallas Sheraton. I had a great room. It was quiet, clean and very relaxing. I would recommend. April 21, 2014
Rated 2 out of 5 by Peeling paint, door wouldn't lock... Was in town for conference. Generally, hotel facilities were nice for conference. But we were in South Tower. Bed was great; Door had peeling paint and you couldn't depend on it to lock when you shut it; required slamming door. Moved the wall mirror in th bathroom and it fell over, hanging by the electrical cords. Service person came and took it down, said the door was too small and didn't fit. Said the hotel was being renovated but hadn't gotten to that floor. April 2, 2012
Rated 2 out of 5 by Problems accommodating large conferences?? It didn't seem like the hotel was able to accommodate 2 large conferences effectively. I checked in on Wed night and my room wasn't cleaned for the first time until Fri afternoon. Whoever planned for all of the state receptions to be on 37th and 38th floors didn't consider only 2 elevators were working and it took 20 minutes to get on elevator (everyone was trying to get on these 2 center tower elevators from lobby and 2nd floor). It would have been better to spread it out, but again these are probably the only facilities you have for such events. As a result, could not stay very long and had to wait 15 min to get elevator down (late for dinner reservation). Similar problems with concierge when it took 45 minutes to get luggage cart after requesting it (caused me to be late for appt). I wouldn't expect this level of service for the price paid for room/hotel. February 9, 2014
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