Rated 3 out of 5 by smitty15 This hotel needs some improvements.
I was very disappointed with the breakfast buffet. There was a lack of food available as if the restaurant was not prepared for the amount of people visiting for the weekend's events. It's very overpriced. Also the showers don't have enough room in them. This could be improved by adding the shower curtain rods that are curvy rather than straight that most hotels use now.
April 9, 2014
Rated 5 out of 5 by Angel121 OSHA Safety Conference Stay
My stay during the OSHA Safety Conference was very nice. Upon checkin, I had room key issues and had to return to the front desk, eventually the situation with the room key was resolved and I was upgraded to an executive suite for my troubles. I thought that was very nice of the young women to do so without me even asking. I enjoyed my stay and felt my room was clean and comfortable.
December 10, 2012
Rated 5 out of 5 by Tonia1307 Love the Hotel features
love everything especially the pool
August 1, 2014
Rated 5 out of 5 by Angel4 Great stay, excellant staff and location!!
Had a very enjoyable stay in this downtown hotel, a great Starwood property. The staff is friendly and very helpful, and my room was quiet and comfortable.
I had a misplaced personal item retrieved by a very attentive and concerned front desk attendant, and the bar staff in the lobby bar is just outstanding!
There are many good hotels in the downtown Dallas area...this is my choice.
September 23, 2012
Rated 3 out of 5 by mdc5439 Need minor changes
The hotel was very nice in appearance and most of the staff was helpful however there were a few problems. First of all my room was not very clean. Left over used towels from previous guest, Q-tip on floor...etc there were large bugs on the main floor by the elevators. The food and beverage prices were astronomical. Cleaning staff on 10th floor did a poor job with the common areas.
June 17, 2013
Rated 2 out of 5 by lisellen Not a Stellar Experience
I appreciated the check in and the recognition of my being a SPG member- the "special" floor and the room was lovely and spacious and in a quiet wing.
Unfortunately, there were a few things that did not meet my expectations.
1. The TV was crooked and I had to spend precious time having an engineer fix it
2. The menu does not take into consideration healthy or food allergy choices
3. The online menu ordering didn't work and while they said they would honor the price- it took several calls and the waiter knocking on my door despite my "QUIET PLEASE" sign to get the price honored.
4. The clock was incorrectly set so I woke up an hour before needed.
5. The air conditioning/heater when off makes a running water sound all through the night making it hard to sleep.
6. The bathroom is a bit small and there is no sitting vanity area.
Being that sleep was my number one priority for this stay, it did not meet my expectation.
April 10, 2014
Rated 2 out of 5 PLM World attendee
Room was on the small side. A/C did not work. Reported this to front desk on nite 2 and was not resolved by the time I left.
Signed up for the Green Initiative where they don't clean your room unless asked in exchange for $5.00 a day voucher. Voucher was only good in restraunt and not for in the gift shop and only on food or non alcohol drinks. 20 oz drink from gift shop was 3.00!
June 7, 2013
Rated 3 out of 5 by Traveler315 Hotel OK
We checked into the hotel with several rooms. One of our room was not cleaned when we got to the room. Called for room service and went to dinner, retuned 2 hours later and room was still not cleaned. We did not get hand towels everyday. We had to call several times in order to get hand towels.
June 22, 2014
Rated 2 out of 5 by Jen505 Room needs improvements
1- there was a leak in the bathroom under the sink
2- the bathroom sink cold water did not work
3- there is no fan in the bathroom...musty
4- room service took over an hour to deliver a bottle of wine. they delivered the wrong wine which was $30 more than the one we ordered. they informed us that the menu in our room was out of date.
5- there was tobacco spit in the elevator
February 27, 2014
Rated 3 out of 5 by Crystabelle Good & Bad
All the staff we came in contact with were great. Couldn't be more pleased with the service. However, the room was definitely lacking. I spent extra money to get us a suite which I assumed would be top condition but was disappointed. First, several of the outlets didn't function. In particular, the one the coffee pot was by & supposed to plug in to. And one of the outlets near one of the beds. That was pretty annoying. We ended up brewing the coffee from on outlet near the floor. Then, the sitting/living area smelled very stuffy & moldy. We ended up closing the door to that room. I'm usually so pleased with Starwood properties but not this time. The location is great & the staff excellent but this room was definitely below Starwood standards. I took a friend there for a special get-away treat & ended up feeling pretty embarrassed. Oh, there was also toilet paper in the toilet when we arrived. Kinda gross.
June 4, 2013
Rated 5 out of 5 by Josh16 This hotel has excellent customer service!
Great location and wonderful customer service!!!The room was very clean and spacious!!!
July 28, 2014
Rated 3 out of 5 by BusinessTraveler259 Watch Out for Valet
Received my vehicle back from Valet Parking with my seat and mirrors readjusted (I couldn't reach the pedals) and the radio blaring hip-hop. In my room: unable to keep the temperature cool even though the outside temp. was not terribly hot. On the bright side: very adequate water pressure in the shower and lavatory, which is often lacking in today's hotel settings.
April 12, 2014
Rated 3 out of 5 by JDHAZLE Disappointed
At check in, and check out, the SPG desk was not staffed. Had to wait in line both ways. I was not offered a room on an SPG floor, but was given a room on a higher floor as requested. Room was very small. When the pull out desk was extended, you basically couldn't walk across the room. The sports bar was better than expected and a great location for accessing downtown Dallas...
May 28, 2012
Rated 3 out of 5 by Heather766 Hotel was wonderful BUT...
I was staying here for a business trip, and I absolutely could NOT connect to the internet from my room. This meant I could not get any after-hours work done.
I also could not get my cell phone to send/receive text messages OR get inbound/outbound calls.
If this is not a necessity for you, then I highly recommend this hotel, but the lack of connectivity for me was a huge minus.
January 21, 2013
Rated 2 out of 5 by Mark0629 BAD Experience
The appearance of the hotel is in keeping with the SPG image. Valet forced us to self park even though valet parking was included in the room rate. The rooms are average with great beds however the noise from the elevator motor room and continual running of the freight train elevators did not allow for much enjoyment or sleep.
June 2, 2014
Rated 3 out of 5 by SkiSPG Average rooms, great location
As a platinum member, I was upgraded to the "executive suite," which was an awkwardly-designed extra room with a sofa, TV, and phone (the TV and phone did not work). The room seemed like a neglected afterthought.
At checkout time, I called for the bellman at 3:52 pm and, after 3 more calls to check on the status, the bellman finally arrived at 4:33. Completely unacceptable.
December 3, 2012
Rated 2 out of 5 by ietos Needs Improvement
Fitness - good/excel weight machines but, cardio screens mostly unusable -can not be set...frustrating
Food choices - poor
July 23, 2014
Rated 4 out of 5 by TetePrata COMFORTABLE EXECUTIVE SUITE / GREAT CONCIERGE STAFF
It's a very big and busy hotel. We stayed in an executive suite that was really comfortable in the North Tower. The hotel is close to DART line and from there you can go to lots of places around the town.
It was THE BEST CONCIERGE STAFF I 've already met. They have maps, information about reataurants in walking distance, information about how to go to North Plaza Mall, etc.
March 25, 2013
Rated 2 out of 5 by OneTraveller Ok for a short discounted rate stay
Even though there were many staffers who really tried, it wasn't enough to overcome the issues of a very moldy and musty room, the incomplete and seemingly lazy approach from housekeeping, and the absolutely rude and horrid staff at DRAFTS restaurant in the lobby, the 1980's outdated and worn decor.
I made my reservations 10 months in advance, as this trip happened to be over my anniversary and I was bringing my wife. When I called a month prior to confirm and see about some wine or a fruit basket, where to have dinner out, ext... I was promised from someone they would call me with information. 5 emails from me and 3 from my assistant and still the information wasn't sent with apologies in reply. All I wanted was where to eat and what did they have for me to surprise my wife in room.
the day of the trip I called the hotel and that person (a food and beverage supervisor) was no longer there! No record of them.
October 3, 2012
Rated 4 out of 5 by AlToro Beautiful Hotel, Excellent Service
I stayed at the Dallas Sheraton one night, but I wish I stayed there for more. The Hotel premises are beautiful, grand and truly impressive. I was amazed by the large size of the hotel with its multiple towers, large halls, and comfortable rooms. A true Texas landmark.
June 27, 2014
Rated 2 out of 5 by Chris81 Needs Improvement
Nice hotel, but housekeeping in every department needs major improvement. Meeting room trash was never emptied in the four days we occupied a room. Major dust on glass shelves in guest room baths. In eight nights stay, had to call for wash clothes four times after housekeeping failed to replace at room cleaning. These are just a few matters that I take the time to mention.
July 28, 2013
Rated 1 out of 5 by Brandon12 Not Recommended
This is a nice building with a good downtown location. The issues have to do with the house keeping, service, and cleanliness. There were a number of missing items in my room when I checked in (i.e. coffee, ice bag, laundry bag). It made me wonder where else they cut corners (cleaning, sheets, etc). Additionally, there where items left in the hallway for over a day. Lastly, I had an issue with my internet. I had paid for it each day. My access was not working the second morning. I called the service center and the woman I spoke with was very rude. She said I hadn't paid any of the days. I explained I had paid each day and had been using the internet the day before. She was very defensive and said I hadn't paid and wasn't being charged. Sure enough, I get home and have changes from each day on my card. I called them and after over 30 minutes I finally was able to receive my receipt for the days that the internet worked.
March 10, 2014
Rated 2 out of 5 by HotandTired This hotel has horrible temperature control
This was my second time staying at the Sheraton Dallas and I was sorely disappointed. The thermostat control is completely illusory. I set it as low as it would go (65) and it didn't even come close! Additionally, it seems that the "green" feature of turning off the thermostat while you're out of the room might kick in in the middle of the night, further compounding the thermostat problem. This left me hot and uncomfortable and unable to sleep all night long. Finally, my Starwood "preferred" room was right by the elevator. I could hear the motors churning all night long. I had also recommended this hotel to a colleague and she had a similar issue with her thermostat, which was quite embarrassing. I previously enjoyed the restaurant downstairs for its gluten free options, but it was closed this time (a Sunday night). The gym on the fourth floor is nice, large, and well-lit, though. All in all, an awful experience.
December 6, 2013
Rated 5 out of 5 by Luvinit Great Customer Service
The club level rooms are very much worth the extra cost. The wait staff in the Club Lounge ,Center Tower 1, Floor 27 were excellant. Ronald and She' made me feel like royalty. Great Starbucks coffee, good food and beverages too! This is a busy hotel but they still give individual attention. Good job.
June 13, 2014
Rated 4 out of 5 by Mary Great amenities
We loved our room and your registration and concierge staff were wonderful; we were really excited about the $5 coupons for your green program, however it didn't seem to work; we put out the card before 2am 3 nights and got one coupon, one of the other nights we were expecting a cleaning and filling of towels, etc. we didn't get it. Should make sure and underpromise here
February 22, 2013
Rated 4 out of 5 by tbg01 Very bad check-out experince
I stayerd at this hotel a lot over past 2 years.
When I checked out of the hotel I declined a hard copy of the invoive and asked for folio be e-mailed to me as it typically would do when I check out of the Sheraton hotel. I found out that:
- 1)folio was never e-mailed
-2) I was charged for on-line fee for a servcies that would typically be "included" for Gold SPG member.
-3 ) I requsted a e-mail copy of the folio after I realized IT WAS NOT e-mailed to me (It seesm like the person at the Front Desk forgot to send, I chcked all my "delete" and "undelete" folders
4) Never received a e-mailed version of guest folio
5) I needed to make several phone calls and spend qpprox 1 hour on the phone to get a duplicate folio e-mailled to me.
6) Duplicate invoice came in a format of "duplicate "For Authorization Purporses: and totals on this statement did NOT indicate number of nights I was staying or any other info. The $ value was different than what idid see when made reservation
7) I recognize that there may be aux room chanrges but they did not metter as rent was clear- start/end time frame.
7) Duplicate invoice also showed $63.00 in some type of chanrges that I was NOT as of yet able to reconsile, what I they for?
8) Ovreall a DISASTER check-out experience for a guest that in the same week stayed at Sheraton in Houston and Sheraton in Austin. No isues at either Houiston or Austin locations.
All problems are with Sheraton Dallas.
9) Fot Dallas stay I was charged and online fee eventhough as as Gold memeber I'm told online fees are waived.
August 10, 2014
Rated 2 out of 5 by Anthony42 Disappointing experience
This was my second stay at your location. We will not return. The rooms need to be updated. Wallpaper was coming apart at the seems. No frig or microwave for $200 a night
Price point? No to mention a we are getting dressed for the day, another guest walks into our room with his own key. What kind of security do you have in place ?I like your brand, but HATE this hotel.
August 4, 2013
Rated 4 out of 5 by krackawack one thing missing
your hotel was great, the only thing missing in the room i stayed in was a microwave, i dont know if microwaves are available in other rooms but i thought it was a standard among hotels.
July 13, 2014
Rated 3 out of 5 by CJ0114 Water Issues...
Stayed on 32nd floor- no hot water, then no water at all for 2 morning in a row. Finally moved me to suite with working water and compd 1 night. Also ordered room service, was promised my food within 30 minutes- it did not show until I called an hour later- then my food order was wrong- they offered me a 20% discount but it was not applied to my invoice at checkout.
January 20, 2014
Rated 3 out of 5 by MarkCr Front Desk
Check-in was difficult because of lack of experience of staff. Specifically asked for a king bed in a suite. Ended up hauling all of our things up to a very small standard room with 2 queen beds. When I came all the way back down, she blamed the confusion and error on me!
June 23, 2014