Rated 5 out of 5 by tazdevil Conference Center
I do not know if this pertains to this survey, but the Conference Center rooms were wwwwaaayyy to cold. Even though we had very active sessions the rooms were way too cold
December 9, 2013
Rated 3 out of 5 by Grapehead Nice Hotel, Roms need attention
Was a bit disappointed with our last stay. When we first got to our room, we noticed the bathtub was dirty. Hair was on the shower walls and the tub was dirty. There was even hair all over the bathroom floor. Not a very good first impression to not have your room "ready" when you first checked in. The room was small, but since we were there for business we didn't spend a whole lot of time in our room. Housekeeping needs to be improved. The second day of our stay, we were left no washcloths, and our old towels were not taken. On our third day when we returned to our room we noticed that the bed was made, but the bathroom was not touched. Our dirty towels were still there, although I give housekeeping staff credit, they did leave fresh towels. The staff at Draft was not prepared for such a large group of people on the Thursday afternoon we ate lunch there. Took forever to get our food, hence, we were late for an afternoon appointment. The one positive thing with our stay was the check in process. The front desk staff was very friendly and welcoming. Not sure if I would stay here again, but I wouldn't totally rule it out.
December 16, 2013
Rated 2 out of 5 by traveltravel The Draft at lunchtime
We waited an hour for food at the Draft and it never arrived and the staff was indignant and rude. The temperature in my room read 65 but it was so stifling hot I couldn't breathe and they never fixed it.
August 20, 2012
Rated 5 out of 5 by Chris1770 Margarita Ball
These guys get better at this every year. No lines to stand in. Early check in was available. Second floor check in idea was BRILLIANT! Smoothest event in the 14 years I have been going there. Well done!!
November 14, 2012
Rated 5 out of 5 by rjones39 ROOM
I booked a.JR suit for a birthday weekend get
away. I was very please with everything. I didnt want to leave. O the bed was so comfortable, clean feelin, the window view was great also. Yes I will return.
December 12, 2012
Rated 4 out of 5 by Anne91 Great Hotel but had gnats in room
This hotel was great with the exception of the gnats. It took two of three night stay to get rid of them. Since we were gone all day and most of the night, we only had to deal with it for a few hours.
September 2, 2013
Rated 4 out of 5 by Shawn21 Cowboys vs Packers
Great experience at this hotel. It started from our entry to our exit. Very polite and professional. Excellent bar staff.. Next time in Dallas-Sheraton it is!!!!
December 17, 2013
Rated 5 out of 5 by Manju Staff was Wonderful!
We had a very terrific stay. Two staff members stood out.. Emma at the registration desk and Annibal at the guest services desk.
If you want people to be green put more hooks and towel bars in bathroom
September 24, 2012
Rated 5 out of 5 by CobraKai Great Banquet Staff
I attended a 4 day training session at The Sheraton Dallas and I will say that the Banquet staff and Culinary staff were exceptional! The food was great and the service was phenomenal.
November 11, 2013
Rated 5 out of 5 by HHerington Great Hotel!
My husband and I stayed here on the night of the Margarita Ball and the room was very big and the bed/pillows where very nice. Everything was clean and the service was nice too.
November 25, 2013
Rated 2 out of 5 by RJM50 TV ruined the overall experience
Bedroom TV would not work. In the grand scheme of life -not a big deal. But in a hotel room for 3 nights, it becomes a big deal. Other than this issue, a good experience. Kudos to Ron in the Club room.
February 16, 2013
Rated 5 out of 5 by Jodi Great place to stay.
People are friendly and helpful. For being an older hotel, the rooms have been renovated nicely. The beds were very comfy and rooms clean. We really enjoyed our stay. Location is great. Close to DART.
March 25, 2013
Rated 3 out of 5 by harry8988 Not worth the money
The room did not match up to my expectations considering the amount you pay.
There wasnt any microwave or small refrigerator. Also, water wouldnt drain from the bath tub and leak from the wash basin.
November 5, 2012
Rated 5 out of 5 by AEStay2013 Great stay
Excellent stay, very comfortable and clean. However, I couldn't get my shower to get any hotter than a cool lukewarm. Shower unpleasant, but rest of the stay was excellent. Highly recommend!
October 9, 2013
Rated 3 out of 5 by Jon62 Usual great Sheraton effort from a well used hotel
The Sheraton Dallas Downtown is like many US hotels used by the business community. Well used, tired at the edges and in need of a bit of a refresh, but basically comfortable, clean and friendly.
June 24, 2013
Rated 5 out of 5 by Games Refrigerator needed
Refrigerators should be in the rooms. While staying at a conference you need snacks, water or have leftovers from going out to dinner.
There's no place in room to store these items.
November 1, 2013
Rated 3 out of 5 by customer23 Terrible Internet Link/reception staff lack of customer service
Stayed recently with a conference group which was supposed to have free wifi connection in our agreement. On check in I mentioned I was with this group. On reviewing my bill in advance of check out, there were internet fees charged. I informed front desk staff that was not correct and that I was told on check in that the charges would be put on and "just taken off " at check out. On attempt to remove charges the evening before check out, I was given very poor customer service by reception staff(2 ladies working together?); they said they needed to "speak with manager" since I had upgraded my room so this didn't put me in the same group code as the other conference attendees.....RIDICULOUS!!! The 2 female reception staff tried to give me reasons why I shouldn't have the charges removed....that is customer service??? I said I didn't mind speaking with the manager but one told the other to "just take off the charges." The charges were removed at that time but I was then cut off from internet connection for that evening. How lovely......didn't want to go through that again so didn't sign up again....
September 30, 2013
Rated 2 out of 5 by MeMeMe12345 No hot water.
I was really surprised to have no hot water when i woke up in the morning.
January 24, 2014
Rated 4 out of 5 by Neeps Nice place to stay
The hotel was great. The cold shower was a huge dissatisfaction. Important that all levels of comfort are met when you stay in a upscale hotel. All 5 days I had cold water. That stuck with me.
January 13, 2013
Rated 4 out of 5 by SSRR Staff was friendly, Facilities were ok
The staff was nice. The ice machine on my floor did not work and was not fixed during my 4 day stay - I even called the first day to let the desk know. The room was hot at night - every night.
August 6, 2012
Rated 3 out of 5 by WR5280 Great location but a little rundown
The location was great and very convenient, but the rooms were a bit older and not as clean as other SPG hotels. The staff was friendly, but I'll probably opt for the W next time I'm in town,
April 17, 2013
Rated 5 out of 5 by Jebann Very comfortable!
Great experience! My meeting was across the street from the hotel but due to the sky bridge, I never had to leave the building. Excellent work out facility. Food in the resturant was great!
March 4, 2013
Rated 4 out of 5 by MR5825 very comfortable
The hotel was very clean and neat. Price was reasonable. The staff was more than eager to please. The only downside, I thought it was ridiculous that they make you pay for internet service
August 29, 2012
Rated 5 out of 5 by Schelli Great staff
Carrie at check-in was awesome. I was attending a conference with lots of people checking in at the same time. She made the check-in very easy and worked in my advantage! She was great.
August 22, 2013
Rated 5 out of 5 by Linda837 Excellent place to stay in Dallas
I stayed here in October on 2 separate weeks and each time the staff were friendly, curteous and extremely helpful. The beds were comfortable and rooms clean. I throughly enjoyed my stay.
October 18, 2012
Rated 2 out of 5 by AndyS Not great at all
Each of the last 12 weeks I've stayed at this hotel it's been getting worse. And it wasn't good to begin with. This last week there were fruit flies in my room and dirty sheets...
October 4, 2013
Rated 4 out of 5 by RC1997 A Great Get-A-Way
After several months of taking care of everyone else, I decided to take a night off and book a one night stay in town. From the time I arrived to check out, I received excellent service.
May 26, 2013
Rated 5 out of 5 by Reggie This hotel provided wonderful service
I would highly recommend anyone to stay at the Sheraton Hotel Downtown Dallas, TX. I received superior service and i requested extended checkout and my request was granted with pleasure.
January 23, 2013
Rated 2 out of 5 by Mary20 Rooms
The rooms were small and outdated. The rugs were in need of vacuuming as there was old food and dirt in my room. The mirrored sliding closet door was broken and off track.
October 31, 2013
Rated 5 out of 5 by swaclass Excellent Stay, 1/15/2004
Great Friendly staff, quick check in. Room was spacious, clean and very comfortable.
January 17, 2014