Rated 5 out of 5 by Sparky071957 This Hotel was perfect for our group
From the moment of check in to breakfast in The Kitchen to the banquet staff that worked on our group. It was a wonderful stay this week.
Also I worked out all three days and the fitness center is awesome!!
November 8, 2013
Rated 5 out of 5 by CWRich Excellent staff and rooms!
I just finished my first stay here and will be returning again! The hotel is large, but service and cleanliness was not compromised by it's size. Allen helped me get checked in and was extremely polite and attentive to my needs. The room was a good size and had the coolest views of downtown Dallas. When dinner rolled around, Tami at the concierge desk was extremely helpful. She made me feel as though I was the only guest in the hotel for that brief moment, and I saw her do the same for many guests that night too. She is a definite asset to desk. And lastly, I believe Demetria in room service was the one who delivered breakfast to my room (which was delicious by the way) and had a huge smile on her face. She was so polite and funny at the same time.
Thanks Sheraton Dallas, you put value to the price guests pay. The only negative comment I have is in regards some issues they were having in the parking garage. Gate were only working some of the time, and self parking was a confusing situation because of it. My room key would not work to exit, by they eventually made me a new one.
June 20, 2012
Rated 5 out of 5 by Rachel75 Great Place, Comfy Stay
Sheraton's service is of high quality and the staff members are so cooperative in meeting your needs. They really go the extra mile to see every concern is met and follow up with e review. My stay was great!
July 24, 2012
Rated 3 out of 5 by cathyandbill very nice hotel but not when full!
no one even answered the phones I guess because it was full because of cheerleader competition They also charge for internet I hate that But rooms very comfortable and clean and pretty quiet concidering....
March 5, 2013
Rated 2 out of 5 by fbarzilla Your management needs some improvement
We had to wait for four hours after five to get our room. WQhen we went into the restaurant for dinner the food was served cold.
April 16, 2014
Rated 5 out of 5 by Renee25 The Staff was extremely professional
I really enjoyed the professionalism of the staff at all times. The staff to really enjoy what they were doing at all times. The staff always appeared friendly and pleasant greeting the guest with a smile
August 18, 2013
Rated 5 out of 5 by volleyballparent Great visit
Enjoyed my stay at the Dallas Sheraton. I had a great room. It was quiet, clean and very relaxing. I would recommend.
April 21, 2014
Rated 5 out of 5 by Cheryl1 The whole experience was great
Totally please with this hotel, from check in to check out, valets. The best was the bed had a great night sleeping which is rare! The convention was also wonderful loved having coffee and tea available.
October 21, 2013
Rated 2 out of 5 by traveltravel The Draft at lunchtime
We waited an hour for food at the Draft and it never arrived and the staff was indignant and rude. The temperature in my room read 65 but it was so stifling hot I couldn't breathe and they never fixed it.
August 20, 2012
Rated 5 out of 5 by Chris1770 Margarita Ball
These guys get better at this every year. No lines to stand in. Early check in was available. Second floor check in idea was BRILLIANT! Smoothest event in the 14 years I have been going there. Well done!!
November 14, 2012
Rated 5 out of 5 by rjones39 ROOM
I booked a.JR suit for a birthday weekend get
away. I was very please with everything. I didnt want to leave. O the bed was so comfortable, clean feelin, the window view was great also. Yes I will return.
December 12, 2012
Rated 4 out of 5 by Eileen24 Hotel Comfort
i would definitely stay at the Sheraton the next time I visit Dallas. Great location. Slept very well in comfortable bed and room. Staff was very helpful
March 30, 2014
Rated 5 out of 5 by Manju Staff was Wonderful!
We had a very terrific stay. Two staff members stood out.. Emma at the registration desk and Annibal at the guest services desk.
If you want people to be green put more hooks and towel bars in bathroom
September 24, 2012
Rated 2 out of 5 by RJM50 TV ruined the overall experience
Bedroom TV would not work. In the grand scheme of life -not a big deal. But in a hotel room for 3 nights, it becomes a big deal. Other than this issue, a good experience. Kudos to Ron in the Club room.
February 16, 2013
Rated 4 out of 5 by Anne91 Great Hotel but had gnats in room
This hotel was great with the exception of the gnats. It took two of three night stay to get rid of them. Since we were gone all day and most of the night, we only had to deal with it for a few hours.
September 2, 2013
Rated 5 out of 5 by Jodi Great place to stay.
People are friendly and helpful. For being an older hotel, the rooms have been renovated nicely. The beds were very comfy and rooms clean. We really enjoyed our stay. Location is great. Close to DART.
March 25, 2013
Rated 3 out of 5 by harry8988 Not worth the money
The room did not match up to my expectations considering the amount you pay.
There wasnt any microwave or small refrigerator. Also, water wouldnt drain from the bath tub and leak from the wash basin.
November 5, 2012
Rated 3 out of 5 by red1234 This hotel is dated
-room smelled musky
-room was dated and rug seemed dirty
-the sprinkler head fell off while I was there
-called down to get my car and the guy would never pick up. short staffed during busy hours
November 20, 2013
Rated 3 out of 5 by GUNNER13 ROOM
I WAS RATHER DISAPPOINTED WITH THE ROOM. NO MINI FRIDGE, NO MICROWAVE. MY HUSBAND HAD TO GO TO 5 FLOORS BEFORE HE FOUND A VENDING MACHINE THAT WOULD WORK. WAS NOT WHAT I EXPECTED FROM A SHERATON.
November 8, 2013
Rated 5 out of 5 by Keri79619 Nice hotel and staff
The hotel is well appointed and comfortable, but what really sets it apart is the friendly and helpful staff. Conference accommodations were very nice, as well.
March 17, 2014
Rated 5 out of 5 by atteoj Huge hotel, great experience
I've stayed here a few times, and both times have been good experiences. The hotel is really large, but the signage keeps it from being overwhelming. Staff are friendly, rooms are good, etc...
December 12, 2013
Rated 3 out of 5 by Jon62 Usual great Sheraton effort from a well used hotel
The Sheraton Dallas Downtown is like many US hotels used by the business community. Well used, tired at the edges and in need of a bit of a refresh, but basically comfortable, clean and friendly.
June 24, 2013
Rated 4 out of 5 by AtlantaTraveller Nice but probs with access to club lounge
Though included in the rate, could not get access to the club lounge to ever work. Stopped by the front desk to rekey and still no luck. Had to knock on the Club Lounge door for entry.
January 24, 2014
Rated 2 out of 5 by RPHS14 Disappointing conference
Upon arrival we were most impressed by the facilities. Unfortunately everything went downhill from there. Not all of our rooms were ready on time (we had a total of 8 rooms 26 guests) and we had to wait 4 additional hours to receive our last rooms. (arrive at 12:30 final room check in at 5:45) Rooms were adequate had some temperature issues that had to be fixed to make the room habitable. The Elevators were unacceptable with 3000+ people in attendance for the conference, we had to wait upwards of 10 mins for elevators at the best times and 30 during peak time. Stores and restaurants were closed at odd hours after we were told they would stay open later for our attendees. On the last day as the 26 people in my party were trying to pack up and prepare for our 4 pm departure, we were told by the morning manager that the hotel would NOT and CANNOT either allow us to hold one room for an extended time for luggage or provide a room for storage. It is my hope that our organization will break any contract we have with the Sheraton for future conventions and find a location more willing to work with its paying customers
February 24, 2014
Rated 4 out of 5 by carpet Comfortable
Comfortable hotel, but housekeeping came at 9:30 one morning. I asked them to come back later and she acted very "put out" and when we returned later that evening my room was never cleaned.
December 16, 2013
Rated 5 out of 5 by MW1972 Great Stay
The hotel staff and amenities were excellent. The hotel is centrally located to many downtown attractions and public transportation as well.
March 31, 2014
Rated 4 out of 5 by SSRR Staff was friendly, Facilities were ok
The staff was nice. The ice machine on my floor did not work and was not fixed during my 4 day stay - I even called the first day to let the desk know. The room was hot at night - every night.
August 6, 2012
Rated 4 out of 5 by Neeps Nice place to stay
The hotel was great. The cold shower was a huge dissatisfaction. Important that all levels of comfort are met when you stay in a upscale hotel. All 5 days I had cold water. That stuck with me.
January 13, 2013
Rated 3 out of 5 by WR5280 Great location but a little rundown
The location was great and very convenient, but the rooms were a bit older and not as clean as other SPG hotels. The staff was friendly, but I'll probably opt for the W next time I'm in town,
April 17, 2013
Rated 5 out of 5 by AEStay2013 Great stay
Excellent stay, very comfortable and clean. However, I couldn't get my shower to get any hotter than a cool lukewarm. Shower unpleasant, but rest of the stay was excellent. Highly recommend!
October 9, 2013