Rated 3 out of 5 by GD13 Service needs improvement
Extremely long lines and lack of recognition of SPG status and fact that my daughter's wedding brought over 25 rooms to the hotel for a weekend.
August 8, 2012
Rated 5 out of 5 by Mark68 Customer Service Success
I attended a major event at the hotel and there were many obstacles and provisions for the hotel staff! My situation was resolved very quickly.
November 7, 2012
Rated 5 out of 5 by Brian06 Quiet stay
Stayed for girls junior national volleyball tournament. The hotel was very full, but very quiet. Elevator wait was the only noticeable delay.
July 5, 2013
Rated 5 out of 5 by Beach33 This hotel has great staff TEAM
Checking in, dining in the restaurant and relaxing in the 27th floor lounge is always a great experience.
Friendly TEAM throughout the Hotel.
August 16, 2012
Rated 5 out of 5 by Livingston63 This hotel has great features...
The beds with extra pillows were wonderful. Our room was very clean and fresh. The staff was very helpful with directions and extra friendly!
December 3, 2012
Rated 5 out of 5 by Riley2011 Top Notch!
The hotel was busseling with visitors...but it didn't feel crowded. Room was very clean and the front desk was very fast and accommondating.
April 29, 2013
Rated 5 out of 5 by spgguest49 This hotel, this is a good hotel
Outstanding in every facet. Particularly enjoined the club lounge access. The meeting rooms were also superb. Overall phenomenal experience.
September 12, 2012
Rated 5 out of 5 by Robert777 Beautiful Hotel in Downtown Dallas
Expedia messes up my reservation. THe staff was amazing at correcting everything.
December 21, 2013
Rated 5 out of 5 by Shawn9 Great location
Great staff, location was awesome to everything we needed to do. Thank you Sheraton. God Bless.
December 9, 2013
Rated 4 out of 5 by Bob48 AFPM Conference
Good hotel. Recently I have used other hotels inside/outside USA. By comparison, Sheraton Dallas was a great business hotel.
October 23, 2013
Rated 5 out of 5 by dianar51 Great Stay
One of the most friendliest staff I ever met.
Did not particularly like the Dallas downtown site, but was impressed with the hotel itself.
November 14, 2012
Rated 4 out of 5 by TJ2012 Information - 911
I loved the location of the Dallas Sheraton, it was super easy to leave the rental car parked and use the train, which was accessible right outside the Hotel. Parking was confusing. I didn't find information through my business travel reservation system, or in the room literature. It was learn as you go. The staff was very nice and pleasantly answered any questions. You should expect to pay approx. $20 - $30/day additional to your room rate for parking. Information in the room about the hotel amenities was slightly out of date, and there were no maps of downtown in the room. The TV interface provides some internet, but there was no keyboard to use this option. The room is set up for your own computer, which is a plus. Finally, something as simple as contacting guest services was unnecessarily complicated - the room literature indicated to dial 0, one phone indicated dial 61 and a second phone had a short cut button to call. Only the second phone short cut button worked, dialing 0 or dialing 61 resulted in ringing - but no answer. Of course, once contact was made, the service was great. The room is up to date - but the user interfaces aren't :0).
May 14, 2012
Rated 5 out of 5 by Jo777 This hotel has a great staff.
The staff at Sheraton Dallas Hotel are by far the friendliest and most helpful people that I have ever interacted with at any hotel.
September 6, 2013
Rated 5 out of 5 by Shellcin Friendly staff, clean hotel
The staff was exceptionally friendly and professional in all areas of the hotel. Nice, clean hotel. We were pleased with our stay.
September 19, 2013
Rated 5 out of 5 by Nettie Sheraton Dallas is a 5 star hotel!
The Sheraton Dallas is a great place to stay. The rooms are outstanding, comfy beds, delicious restaurants, and in a wonderful location.
December 3, 2012
Rated 5 out of 5 by Papasmurf Outstanding for conference
Stayed for a convention and the hotel has everything you could need - no need to have to venture out if don't really want to.
October 12, 2013
Rated 2 out of 5 by Traveler59889 Very OLD Hotel
There were four elevators working for a twenty-six floor tower. It took me fifteen minutes to get an elevator one day. Not acceptable!!
August 20, 2012
Rated 2 out of 5 by basketball42 Teacher
the check in took to long with 3 conferences going on and had only 2 attendents to check in people. Also the room was not the cleanest
August 7, 2012
Rated 2 out of 5 by Amy123456 Lacking in Customer Service.
The staff weren't very friendly. I had to wait up to an hour to get a response from requests to guest services. This happened twice.
August 20, 2012
Rated 4 out of 5 by Drew27 AC
The air conditioning was malfunctioning in my room which led to close to 90 degree temps. Otherwise, everything else was excellent!
July 25, 2012
Rated 4 out of 5 by GrammyI This hotel was very convenient to our destination site
Our room, although it appeared very compact, had wonderfully comfortable bed.
December 15, 2013
Rated 4 out of 5 by Jaja1789 Fair price and location, but...
No bath floor cloth, and low quality towels. SUPER THIN WALLS...! I heard every conversation on every side of me - ALL NIGHT LONG.
April 26, 2013
Rated 2 out of 5 by ML23 will not stay again
The staff was unable to provide a roll away bed after several times of being assured and room service was unable to provide meals.
March 5, 2013
Rated 4 out of 5 by Stephen29 Clean, comfortabl hotel
The staff was very courteous, the room was clean and comfortable. I would highly recommend the Executive Suit.
November 4, 2013
Rated 4 out of 5 by Christine437 Great Ambience
Very relaxing vibe throughout the hotel - from the lobby to the privacy of your room. The layout is very modern, clean and sleek.
April 29, 2013
Rated 5 out of 5 by CheerMom Hotel exceeded my Expectations
The hotel exceeded my expectations. I will definately be adding the Sheraton family of hotels to my list of must stay at hotels.
March 5, 2013
Rated 4 out of 5 by Sonya28 A Little Too Warm
My stay at the Sheraton in Dallas was adequate. The bed was amazing, but the room size and the air conditioning was just okay.
July 12, 2013
Rated 3 out of 5 by RR1010 Some problems
My room heater didn't work, shower head sprayed all over the bathroom and I saw the same food tray in the hallway for 2 days...
March 4, 2013
Rated 3 out of 5 by MKSeminar Would not stay there again.
While the rooms were clean and comfortable, my group and I experienced a number of issues, which the hotel was slow to resolve.
July 29, 2012
Rated 4 out of 5 by GS455 Sheraton Dallas
The hotel is clean but the bathrooms are small and the $185 per night is steep for what you get. This is a $125 per night room.
January 30, 2013