Rated 5 out of 5 by Ed012 Met my needs
This hotel was great for my family reunion. My family members enjoyed the hotel and the amenties
August 6, 2012
Rated 2 out of 5 by KathiC Very Disappointed
I recently attended a conference at the Dallas Sheraton in June and was extremely disappointed with the hotel conditions. The suite I was given had a musty & mildew smell; the light bulbs in the sitting area were not working; the bathroom sink was extremely clogged; a/c not working and found a roach in my bathtub. I also found roaches in the fitness center bathroom as well as meeting rooms on the 4th floor. I do want to commend Ally of the front desk as well as Ronald in the concierge lounge, they were both professional, courteous and made sure me as the guest was comfortable and felt welcomed. As a Gold lifetime/platinum SPG and Ambassador, I was truly surprised on the condition if the hotel. Elevators were extremely slow and it was always hard to phone guest relations and receive a response in a timely manner. I did complete a comment card and left same at the front desk and still have not had a response from management regarding my concerns. After using 7,000 pints for one of the six nights, I am discouraged and will prob never recommend the Dallas Sheraton. It's all about customer service and hotel cleanliness, which unfortunately the Dallas Sheraton lacked during my six night stay.
June 25, 2013
Rated 5 out of 5 by Bruce47 Well managed & run hotel
We enjoyed our convention at this hotel. Staff was very responsive and helpful. Great facility!
July 25, 2012
Rated 5 out of 5 by happyspgmember1 Excellent experience.
They definitely recognized and rewarded my SPG Platinum status. Excellent overall experience.
December 5, 2012
Rated 2 out of 5 by SEPT2013DALLAS Bathrooms Need Improvement!!
First room had bugs coming out of toilet. Second room had no hot water and mold in shower.
September 27, 2013
Rated 4 out of 5 by GrammyI This hotel was very convenient to our destination site
Our room, although it appeared very compact, had wonderfully comfortable bed.
December 15, 2013
Rated 4 out of 5 by Phoenix1014 It was a nice stay
I wish you would have had a fridge in the room. I have meds that need to be refrigerated.
September 30, 2013
Rated 5 out of 5 by GolfnutPA Great Stay
Great room, Great staff, Great location... I only stay at Dallas Sheraton when I'm in town.
January 22, 2013
Rated 5 out of 5 by friends2014 pleasant staff and clean hotel
no wash cloths were available and food was not good.
January 26, 2014
Rated 3 out of 5 by BusinessTraveler Some parts clean, some not.
Helpful staff, but poor attention to detail when it comes to the cleanliness of the rooms.
May 7, 2013
Rated 5 out of 5 by Will13 Great Location
I work for Starwood and just wanted a staycation with the wife--Perfect and close to work.
August 4, 2012
Rated 1 out of 5 by gbgb Is this what the Sheraton brand has come to ?
This is an example of how a once well-thought-of brand can degenerate without investment.
January 19, 2013
Rated 3 out of 5 by Nanak Dallas Sheraton
This location is convient downtown but the room and bathroom was small and needs updating
January 23, 2013
Rated 4 out of 5 by Attendee916 Conference Facilities
This hotel has excellent conference and common space facilities and very helpful staff.
September 21, 2013
Rated 5 out of 5 by BlackTieDinner2013 great experience
Staff was fantastic, and the room was great. We had a wonderful staycation weekend.
November 4, 2013
Rated 2 out of 5 by Disappointed20132 Bugs Everywhere
Very disgusting hotel. Had roaches everywhere and the staff acted as if this was normal!
June 14, 2013
Rated 4 out of 5 by me123 food and beverage
the food and beverages were extremely high in cost for the size/portions that were given
May 27, 2013
Rated 5 out of 5 by MrWright Great Hotel
Staff and Service top notch, everyone I encountered was extremely friendly and engaging.
March 29, 2013
Rated 5 out of 5 by Marymom Club level worth it
Wonderful people working there in club level, and the view was amazing from27 th floor
March 11, 2013
Rated 3 out of 5 by Justices Mitchell-Reed
We did not have wash clothes only one the first night and none the second
December 3, 2013
Rated 5 out of 5 by Otis Great hotel
The Sheraton in downtown Dallas is better than home away from home. Superb facility!
October 15, 2012
Rated 5 out of 5 by DLove30 Will Return
My room was better than what I expected and the hotel staff was courteous.
November 25, 2013
Rated 5 out of 5 by SandpaperJoe SandpaperJoe
The hotel and staff made it a pleasure for the the three day conference I attended.
May 23, 2013
Rated 4 out of 5 by garner Great work out room
One of the best I have stayed at. Very good. Will stay there for the work out room.
September 21, 2012
Rated 4 out of 5 by TracyLou Great Downtown Dallas Hotel
Exceeds all your travel needs and close to everything downtown Dallas has to offer.
January 2, 2013
Rated 4 out of 5 by TravelPro91 Hotel was very efficient
I was pleasantly surpirsed as to the efficiency of the hotel staff. Very freindly.
January 21, 2013
Rated 5 out of 5 by ConsultantMgr Great hotel.
Appreciae the facilities and the sports bar for the traveling sports fanatic.
October 25, 2013
Rated 3 out of 5 by NITram Hotel
Attended conference so hotel fine but area lacked facilities for any other stay.
July 26, 2012
Rated 4 out of 5 by Lisa57 Great stay for conference
Accommodations and staff very pleasant. Eat out of the hotel. Food not so good.
July 30, 2012
Rated 3 out of 5 by mrs1 xx
poor restaurant service, elevators very poor elevator landings very poorly kept
October 31, 2012