Rated 2 out of 5 by JMVega Not so good
Small room in south tower, no hot water for shower in the morning
March 11, 2014
Rated 5 out of 5 by GolfnutPA Great Stay
Great room, Great staff, Great location... I only stay at Dallas Sheraton when I'm in town.
January 22, 2013
Rated 2 out of 5 by SEPT2013DALLAS Bathrooms Need Improvement!!
First room had bugs coming out of toilet. Second room had no hot water and mold in shower.
September 27, 2013
Rated 3 out of 5 by BusinessTraveler Some parts clean, some not.
Helpful staff, but poor attention to detail when it comes to the cleanliness of the rooms.
May 7, 2013
Rated 5 out of 5 by Will13 Great Location
I work for Starwood and just wanted a staycation with the wife--Perfect and close to work.
August 4, 2012
Rated 4 out of 5 by Phoenix1014 It was a nice stay
I wish you would have had a fridge in the room. I have meds that need to be refrigerated.
September 30, 2013
Rated 1 out of 5 by gbgb Is this what the Sheraton brand has come to ?
This is an example of how a once well-thought-of brand can degenerate without investment.
January 19, 2013
Rated 3 out of 5 by Nanak Dallas Sheraton
This location is convient downtown but the room and bathroom was small and needs updating
January 23, 2013
Rated 5 out of 5 by MrWright Great Hotel
Staff and Service top notch, everyone I encountered was extremely friendly and engaging.
March 29, 2013
Rated 4 out of 5 by me123 food and beverage
the food and beverages were extremely high in cost for the size/portions that were given
May 27, 2013
Rated 2 out of 5 by Disappointed20132 Bugs Everywhere
Very disgusting hotel. Had roaches everywhere and the staff acted as if this was normal!
June 14, 2013
Rated 4 out of 5 by Attendee916 Conference Facilities
This hotel has excellent conference and common space facilities and very helpful staff.
September 21, 2013
Rated 5 out of 5 by Egarcia Great Hotel
This place has really nice comfortable rooms.
March 30, 2014
Rated 5 out of 5 by Marymom Club level worth it
Wonderful people working there in club level, and the view was amazing from27 th floor
March 11, 2013
Rated 5 out of 5 by Robert777 Beautiful Hotel in Downtown Dallas
Expedia messes up my reservation. THe staff was amazing at correcting everything.
December 21, 2013
Rated 5 out of 5 by BlackTieDinner2013 great experience
Staff was fantastic, and the room was great. We had a wonderful staycation weekend.
November 4, 2013
Rated 5 out of 5 by Otis Great hotel
The Sheraton in downtown Dallas is better than home away from home. Superb facility!
October 15, 2012
Rated 4 out of 5 by garner Great work out room
One of the best I have stayed at. Very good. Will stay there for the work out room.
September 21, 2012
Rated 4 out of 5 by TracyLou Great Downtown Dallas Hotel
Exceeds all your travel needs and close to everything downtown Dallas has to offer.
January 2, 2013
Rated 2 out of 5 by MeMeMe12345 No hot water.
I was really surprised to have no hot water when i woke up in the morning.
January 24, 2014
Rated 5 out of 5 by SandpaperJoe SandpaperJoe
The hotel and staff made it a pleasure for the the three day conference I attended.
May 23, 2013
Rated 4 out of 5 by TravelPro91 Hotel was very efficient
I was pleasantly surpirsed as to the efficiency of the hotel staff. Very freindly.
January 21, 2013
Rated 5 out of 5 by Larry65 Good business hotel
I was there for a conference and it was well-managed.
March 14, 2014
Rated 5 out of 5 by Patti77 Nice hoter
clean and comfortable place to stay
April 3, 2014
Rated 1 out of 5 by LKDG84 Very Disappointed
After a two-night stay, I found myself highly disappointed in this hotel. Firstly, at check-in I mentioned that I knew they offered a AAA discount, but there was no place to input my AAA number while making my reservation online. The response I received when I asked if he could apply the appropriate discount: No, you can only use a AAA discount if you book over the phone. A little obnoxious, but fine, although nowhere was that indicated on the website. If it had been, I would have made the reservation via phone. The most significant issues were with the room. I walked in and the room had an odor of sewage coming from the bathroom. By the second night, the smell was so awful that I called the front desk. They suggested sending up maintenance; 1.5 hours later, he arrived with room spray. Apparently, that was going to be the solution for the sewage smell. Additionally, the air conditioning vent was covered in mold, and only a handful of television channels actually worked (hardly an issue when compared to sewage and mold). I left and requested a new room, which was issued. I would think a hotel focused on customer service and satisfaction would offer a discount or a concession of sorts for the gross inconvenience, but not the Sheraton. Another issue is the dining amenities at the hotel. The first night, I ate at the bar, which was acceptable, but noticed that literally every other person there received either comped drinks or dinner because it was taking over an hour for the kitchen to deliver food. On the second night, I ate at the same restaurant (lack of options), but took the food to my room. I ordered chicken with a side of asparagus. The "side" of asparagus came with 3 stalks and was not on the side, but rather dumped on top of the meal. When I glanced in the bag, I noticed only one box and said to the gentleman who handed it to me that it looked like he forgot the asparagus. He took the bag, opened it, and said “No, it’s in there. Oh, did you want it on the side?” Isn’t that typically how “sides” are served? The service and food quality at the restaurant are in no way comparable to the prices patrons are expected to pay. All in all, this was a horrible stay, with one issue after another. If I return to Dallas, I most certainly will not return here, nor will I ever recommend this hotel to another individual.
July 10, 2014
Rated 4 out of 5 by GrammyI This hotel was very convenient to our destination site
Our room, although it appeared very compact, had wonderfully comfortable bed.
December 15, 2013
Rated 3 out of 5 by NITram Hotel
Attended conference so hotel fine but area lacked facilities for any other stay.
July 26, 2012
Rated 4 out of 5 by Lisa57 Great stay for conference
Accommodations and staff very pleasant. Eat out of the hotel. Food not so good.
July 30, 2012
Rated 3 out of 5 by mrs1 xx
poor restaurant service, elevators very poor elevator landings very poorly kept
October 31, 2012
Rated 3 out of 5 by Matthew47 MIssed Clean-mlm47
For our two night stay, the room was not cleaned between the 1st and 2nd night.
November 26, 2012