Sheraton Dallas Hotel

  • 400 North Olive Street
  • Dallas,
  • Texas
  • 75201
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Family Plan Policy

Children 17 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.4 out of 5 by 1263 reviewers.
Rated 2 out of 5 by Not so good Small room in south tower, no hot water for shower in the morning March 11, 2014
Rated 5 out of 5 by Great Stay Great room, Great staff, Great location... I only stay at Dallas Sheraton when I'm in town. January 22, 2013
Rated 2 out of 5 by Bathrooms Need Improvement!! First room had bugs coming out of toilet. Second room had no hot water and mold in shower. September 27, 2013
Rated 3 out of 5 by Some parts clean, some not. Helpful staff, but poor attention to detail when it comes to the cleanliness of the rooms. May 7, 2013
Rated 5 out of 5 by Great Location I work for Starwood and just wanted a staycation with the wife--Perfect and close to work. August 4, 2012
Rated 4 out of 5 by It was a nice stay I wish you would have had a fridge in the room. I have meds that need to be refrigerated. September 30, 2013
Rated 1 out of 5 by Is this what the Sheraton brand has come to ? This is an example of how a once well-thought-of brand can degenerate without investment. January 19, 2013
Rated 3 out of 5 by Dallas Sheraton This location is convient downtown but the room and bathroom was small and needs updating January 23, 2013
Rated 5 out of 5 by Great Hotel Staff and Service top notch, everyone I encountered was extremely friendly and engaging. March 29, 2013
Rated 4 out of 5 by food and beverage the food and beverages were extremely high in cost for the size/portions that were given May 27, 2013
Rated 2 out of 5 by Bugs Everywhere Very disgusting hotel. Had roaches everywhere and the staff acted as if this was normal! June 14, 2013
Rated 4 out of 5 by Conference Facilities This hotel has excellent conference and common space facilities and very helpful staff. September 21, 2013
Rated 5 out of 5 by Great Hotel This place has really nice comfortable rooms. March 30, 2014
Rated 5 out of 5 by Club level worth it Wonderful people working there in club level, and the view was amazing from27 th floor March 11, 2013
Rated 5 out of 5 by Beautiful Hotel in Downtown Dallas Expedia messes up my reservation. THe staff was amazing at correcting everything. December 21, 2013
Rated 5 out of 5 by great experience Staff was fantastic, and the room was great. We had a wonderful staycation weekend. November 4, 2013
Rated 5 out of 5 by Great hotel The Sheraton in downtown Dallas is better than home away from home. Superb facility! October 15, 2012
Rated 4 out of 5 by Great work out room One of the best I have stayed at. Very good. Will stay there for the work out room. September 21, 2012
Rated 4 out of 5 by Great Downtown Dallas Hotel Exceeds all your travel needs and close to everything downtown Dallas has to offer. January 2, 2013
Rated 2 out of 5 by No hot water. I was really surprised to have no hot water when i woke up in the morning. January 24, 2014
Rated 5 out of 5 by SandpaperJoe The hotel and staff made it a pleasure for the the three day conference I attended. May 23, 2013
Rated 4 out of 5 by Hotel was very efficient I was pleasantly surpirsed as to the efficiency of the hotel staff. Very freindly. January 21, 2013
Rated 5 out of 5 by Good business hotel I was there for a conference and it was well-managed. March 14, 2014
Rated 5 out of 5 by Nice hoter clean and comfortable place to stay April 3, 2014
Rated 1 out of 5 by Very Disappointed After a two-night stay, I found myself highly disappointed in this hotel. Firstly, at check-in I mentioned that I knew they offered a AAA discount, but there was no place to input my AAA number while making my reservation online. The response I received when I asked if he could apply the appropriate discount: No, you can only use a AAA discount if you book over the phone. A little obnoxious, but fine, although nowhere was that indicated on the website. If it had been, I would have made the reservation via phone. The most significant issues were with the room. I walked in and the room had an odor of sewage coming from the bathroom. By the second night, the smell was so awful that I called the front desk. They suggested sending up maintenance; 1.5 hours later, he arrived with room spray. Apparently, that was going to be the solution for the sewage smell. Additionally, the air conditioning vent was covered in mold, and only a handful of television channels actually worked (hardly an issue when compared to sewage and mold). I left and requested a new room, which was issued. I would think a hotel focused on customer service and satisfaction would offer a discount or a concession of sorts for the gross inconvenience, but not the Sheraton. Another issue is the dining amenities at the hotel. The first night, I ate at the bar, which was acceptable, but noticed that literally every other person there received either comped drinks or dinner because it was taking over an hour for the kitchen to deliver food. On the second night, I ate at the same restaurant (lack of options), but took the food to my room. I ordered chicken with a side of asparagus. The "side" of asparagus came with 3 stalks and was not on the side, but rather dumped on top of the meal. When I glanced in the bag, I noticed only one box and said to the gentleman who handed it to me that it looked like he forgot the asparagus. He took the bag, opened it, and said “No, it’s in there. Oh, did you want it on the side?” Isn’t that typically how “sides” are served? The service and food quality at the restaurant are in no way comparable to the prices patrons are expected to pay. All in all, this was a horrible stay, with one issue after another. If I return to Dallas, I most certainly will not return here, nor will I ever recommend this hotel to another individual. July 10, 2014
Rated 4 out of 5 by This hotel was very convenient to our destination site Our room, although it appeared very compact, had wonderfully comfortable bed. December 15, 2013
Rated 3 out of 5 by Hotel Attended conference so hotel fine but area lacked facilities for any other stay. July 26, 2012
Rated 4 out of 5 by Great stay for conference Accommodations and staff very pleasant. Eat out of the hotel. Food not so good. July 30, 2012
Rated 3 out of 5 by xx poor restaurant service, elevators very poor elevator landings very poorly kept October 31, 2012
Rated 3 out of 5 by MIssed Clean-mlm47 For our two night stay, the room was not cleaned between the 1st and 2nd night. November 26, 2012
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