Rated 5 out of 5 by Otis Great hotel
The Sheraton in downtown Dallas is better than home away from home. Superb facility!
October 15, 2012
Rated 5 out of 5 by heythere convenient
On check out I was sent from the SPG line to the long regular line.
May 30, 2014
Rated 5 out of 5 by BlackTieDinner2013 great experience
Staff was fantastic, and the room was great. We had a wonderful staycation weekend.
November 4, 2013
Rated 4 out of 5 by garner Great work out room
One of the best I have stayed at. Very good. Will stay there for the work out room.
September 21, 2012
Rated 4 out of 5 by TracyLou Great Downtown Dallas Hotel
Exceeds all your travel needs and close to everything downtown Dallas has to offer.
January 2, 2013
Rated 5 out of 5 by SandpaperJoe SandpaperJoe
The hotel and staff made it a pleasure for the the three day conference I attended.
May 23, 2013
Rated 4 out of 5 by TravelPro91 Hotel was very efficient
I was pleasantly surpirsed as to the efficiency of the hotel staff. Very freindly.
January 21, 2013
Rated 4 out of 5 by PastorD Buffet
The hotel accommodated the convention with additional buffet time
May 30, 2014
Rated 5 out of 5 by Robert777 Beautiful Hotel in Downtown Dallas
Expedia messes up my reservation. THe staff was amazing at correcting everything.
December 21, 2013
Rated 5 out of 5 by JoJo13 Awesome room!
Wow! I stayed in the center tower and what a great room with a terrific view!
March 29, 2014
Rated 4 out of 5 by mikemonte Trip to Dallas
Very nice and very convenient hotel. For business travel, I would recommend it.
February 26, 2014
Rated 3 out of 5 by NITram Hotel
Attended conference so hotel fine but area lacked facilities for any other stay.
July 26, 2012
Rated 4 out of 5 by Lisa57 Great stay for conference
Accommodations and staff very pleasant. Eat out of the hotel. Food not so good.
July 30, 2012
Rated 3 out of 5 by mrs1 xx
poor restaurant service, elevators very poor elevator landings very poorly kept
October 31, 2012
Rated 3 out of 5 by Matthew47 MIssed Clean-mlm47
For our two night stay, the room was not cleaned between the 1st and 2nd night.
November 26, 2012
Rated 4 out of 5 by Gingerh Great location, needs some attention
This was a great location for a BIG convention. Staff were very pleasant & helpful!
Rooms are comfortable and nicely equipped.
One exception here would be the telephones are confusing to use (perhaps too high tech) & multiple calls were cut off mysteriously.
The reservation system involved my having 4 separate reservations to book the 8 night stay...this resulted in several frustrating outcomes even though I was in the same room the entire time and they assured me they were all "linked" together. 1-housekeeping didn't come to the room 4 different days & I had to call for towels, trash, etc. 2-My bills posted separately and I didn't have one total on checkout.
While my room did not flood, my travel companions did and had to be moved so we weren't together. My boss had no water in his room the first two days while the system was repaired and several other friends had peeling wall paper with mold, sagging ceilings, and I overheard many similar comments throughout the convention.
I would say attention to maintenance & housekeeping should be monitored more closely. Several toilet seats in public area restrooms were loose, door locks were difficult & a few coat hooks were missing...just in the dozen or so stalls that I used!!!
May 31, 2014
Rated 4 out of 5 by GrammyI This hotel was very convenient to our destination site
Our room, although it appeared very compact, had wonderfully comfortable bed.
December 15, 2013
Rated 5 out of 5 by LoBall Sales Manager
I only stay at Starwood properties due to the expectations I want to recieve.
October 8, 2012
Rated 4 out of 5 by MS42013 The room has been updated
Funny the room is refreshed but the old dated phone still lingers in the room
April 29, 2013
Rated 5 out of 5 by ConsultantMgr Great hotel.
Appreciae the facilities and the sports bar for the traveling sports fanatic.
October 25, 2013
Rated 5 out of 5 by CountryMouse Great for the Conference
The room was comfy, great location and the hotel made a conference a breeze.
February 26, 2013
Rated 4 out of 5 by TxTAC32 Bathroom
Room was fine. Bathroom and shower room was very small. Way too small.
April 15, 2014
Rated 4 out of 5 by Environmental Aviaition Conference
Some minor glitches but you would expect that from such a large hotel.
April 14, 2014
Rated 4 out of 5 by prww My room was lacking
I was so disappointed my room 2641 did not have a Gideon Bible in the room.
July 24, 2012
Rated 2 out of 5 by Tripp9 Manager
Room was not clean. Air did not work. There was no wash cloths in the room.
January 24, 2013
Rated 4 out of 5 by Cha13 Excellent Stay!
Room was comfortable, clean and quiet. Very convenient to medical facility!
April 18, 2013
Rated 5 out of 5 by TJH2201 Great conference facility.
Hotel location was great. Rooms were very clean. Great conference facility.
April 11, 2013
Rated 3 out of 5 by Disspleased2013 Not What I Expected
I highly recommend that the hotel invest in pillow covers that are changed after each guest has left. As a person with severe allergies, I found myself itching constantly and had to invest in anti-itching lotion. I assume to sleep on the floor. In addition, I was severely disappointed in the concierge at the Sheraton Dallas. Not only I, but also a number of individuals that attended our conference were disappointed at the lack of knowledge the concierge had about recommended dining and cultural activities. Taking out a listing of restaurant locations without having a map to give a sense as to where these locations were located would have been an asset. It is what I have experienced from other hotels. I also find that the hotel business is dumbing down their interest in providing sound and responsive customer service due to turning over areas of shipping, handling and the business center to a third party as to remove the hotel from any sense of responsibility to their hotel guests as an aside. I predict that many consumers will complain about their treatment from the new in-house service that Penfield’s seem to have control. Overall, if I can help it, I do not plant o ever stay in the Sheraton Dallas again.
September 23, 2013
Rated 2 out of 5 by jfk12 restaurant and amenities
the restaurant menu , prices, and food quality was well below expectations.
October 9, 2013
Rated 2 out of 5 by MeMeMe12345 No hot water.
I was really surprised to have no hot water when i woke up in the morning.
January 24, 2014