Rated 2 out of 5 by Drone75 Inconsistent
On the evening of my arrival I had to change rooms at 10:00 PM, after calling for maintenance an hour and a half earlier. I had to call to have my new room keys delivered to me the next morning. Upon changing rooms, I tried to call guest services to change my wake-up call, there was no answer. I did however receive a wake up call two days later. Bags of trash were left in the hallways and uncollected garbage was strewn about near elevator banks for the first day and a half of my stay.
June 11, 2012
Rated 5 out of 5 by Egarcia Great Hotel
This place has really nice comfortable rooms.
March 30, 2014
Rated 5 out of 5 by LFVN Very comfortable!
This was a business trip for us and our stay was great. The room was very comfortable, beautifully furnished, and the bedding perfect. My only complaint is that the shower had very poor water pressure. We chose the "going green" option however, our coffee supplies were not replaced after the first day and we had to make a special request for that. Otherwise everything was great. All staff were very professional and very pleasant.
February 3, 2014
Rated 5 out of 5 by JoJo13 Awesome room!
Wow! I stayed in the center tower and what a great room with a terrific view!
March 29, 2014
Rated 3 out of 5 by swalston Under staffed
We were there for cheer comp the cafe closed to early and waited over 2 hours for food there also yogurt shop and the coffee shop closed at 4 when cheer went until 10 pm the only place to eat was the draft which waited over 2 hours for food and drinks and ran out of everything finally just left without food cause had a flight at 4 am and waited till 12 maybe need to check with company that hosting for so can accommodate longer hours and more staff even room service was 3 hour wait
March 5, 2013
Rated 3 out of 5 by CleanAirBill The fitness center was the best
However, I do not feel that they were responsive to my requests.. I booked at least one month in advance, and was very specific that I did not want a room next to the elevator. There was no such note when I checked in and the only room they had available was across from the elevator. And, yes you could hear it all night long.
Second concern, after room service, I called for room service to pick up the tray I left in the hall on two occasions. The next morning it was still there.
November 20, 2011
Rated 4 out of 5 What difference a year can make
We stayed at this same hotel a year or two ago, and had some issues at that time. We did talk to management about those issues and also commented about them on the survey we were sent after that stay, and I'm thrilled to find that those issues are no longer a problem. I feel that the management and staff at this hotel goes far out of their way to make your stay as pleasant as possible. I've never seen such attention to issues brought up by customers who have stayed at a hotel.
September 23, 2013
Rated 1 out of 5 by Chelemi Disappointing
I was very disappointed with this Sheraton. There was a bottle of spring water offered in the room but there was no refrigerator to keep the drink cold.
I was charged $100 extra on my card two days before I even checked out for what they claimed was incidentals, then they claimed it was my banks charge, & then it was supposedly the type of card I used. After having that money refunded two days before my check out, I was then charged an additional $63 for parking & I never had a car during my stay. I was promised complimentary wifi & was charged $14.95 a night for wifi until I complained about that & the parking & I was refunded that money the night before my checkout.
The Sheraton Dallas Hotel needs a major upgrade in offers & in their accommodations & rates.
I DO NOT RECOMMEND this hotel, it was horrible!
April 30, 2013
Rated 3 out of 5 by Cbdallas Nice renovation, but lack of attention to details
The room was nice, but the cleaning staff did not leave wash cloths. The linens in the bathroom seem to be the only thing that was not renovated, they were on the small side and thin.
For SPG members, continental breakfast is included, but its not much of a breakfast. No eggs and only serves bagels and fruit. The club level is not well organized, set up is very fragmented.
On the plus side, thier workout facilities are top notch. Plenty of equipment and also have free weights.
December 2, 2012
Rated 2 out of 5 by Ohwell Standards declining
"Pure" is only a filter, bedding was not allergen protected; not worth the extra money
Pool and deck was closed even though it was 80 degrees and water was full
Housekeeing: Water bottles were missing but labels were there (hope I don't get charged); Standing water in tub
Amenities: Recommend providing additional toilletries besides shampoo and soap (i.e. shower cap and q-tips)
Room comfort and customer service: Heat wasn't working, had to request engineering twice (first time in person, front desk didn't put request in), treated like I was not very smart by both front desk and engineer; insisted on investigating further and it was uncovered the heat was in fact not working
Positive notes: Front desk at check in and when I complained the next morning were very friendly; I did not get charged for the "Pure" room upgrade
December 4, 2013
Rated 2 out of 5 by Softball93 Hotel service is horrible
Where do I begin with all the headaches I went through. I will list out:
-- no water my first night
-- heat wouldn't stop blowing out. Called engineer to fix and it worked for awhile.
-- toilet paper bracket came off wall
-- no Kleenex. Called and even went down to front desk. Said someone will bring up but never did.
-- terrible room service
March 2, 2014
Rated 3 out of 5 by NEO50 Sheraton on Olive Dallas
Great hotel, very nice rooms. Service during dinner, not so great. Waited 30 minutes for our waiter to come to our table. We got up and got our own water. Once food was delivered, didnt see the waiter for quite while. never came back to see if we needed anything. Dinner took over two and half hours. So glad we were not in a hurry.
March 5, 2014
Rated 3 out of 5 by MamaMouse Excellent Hotel - NOT good for large meetings
It was EXTREMELY hard to get around in the hotel. Meeting rooms were scattered over three different places, one of which you had to go to the lobby to catch the elevator!
The rooms are spacious and well maintained. This is a green hotel, which is something I really agree with.
There is only one restaurant in this very large hotel. There are a few eating establishments in the area; however, they cater only to the working folks and are closed on the weekends and evenings.
October 31, 2013
Rated 4 out of 5 by Cat910 Hotel has great staff
Staff members were very accommodating. Lobby staff suggested a different room than the one I'd booked when I noted I needed a quiet room. The room was in a back corner, very quiet. Hotel is quite large but easy to navigate due to clearly marked signage. Loved the fact that bottled water was provided free-- staff readily provided refills.
Only negative was the toilet in the room-- industrial type flushing mechanism was extremely loud (not fun in the middle of the night!).
September 30, 2013
Rated 3 out of 5 by Mick64 This hotel had a lot of staff in the lobby attempting to attend to guests' needs.
A light bulb in the lavatory was never replaced even though a guest services representative assured me it would be. The air vent by the light bulb was dusty. The towel rod was across the room from the shower. The room was very noisy.
March 16, 2014
Rated 4 out of 5 by jakjen35 Outstanding services but Small Bathroom
This is the third time for us to stay at this hotel. It is always very clean and outstanding service. Every one is always friendly and very professional. But this time the room we stayed in had the smallest Bathroom I have ever seen in a hotel in my life!... It was clean but the layout and the size was ridiculous and very cumbersome to maneuver in. It was as though a Small closet had been converted to a Bathroom. I was not impressed nor too happy with that feature at all.
February 18, 2013
Rated 3 out of 5 by Kansas0226 Dallas Sheraton March 2013
Waited 18 minutes on floor 24 of the North Tower 5 to get an elevator to the main lobby. When I called the front desk they simply said 600 people were trying to check out. Not being able to get to the lobby in a timely manner created my schedule to be very behind. Phone in the room did not work. Had to go to lobby to request a repair. Then I was unable to contact the front desk the rest of the entire weekend due to a busy signal. Basically made the concierge desk useless.
March 6, 2013
Rated 2 out of 5 by Oldtimer Week End Family Reunion
Rooms well appointed, however bedside tables a bit small and withouyt drawers. Pleased to have an extra box of tissues , which is unusual in most hotels.
Our greatest frustration was to be on the 16th floor with only one elevator in working order, over a four day period, and a convention of nearly 3,00 people at the hotel along with numerous other groups. Absolutely not acceptable were the toilets that didn't flush adequately.I would NOT recommend this hotel to others.
August 4, 2012
Rated 4 out of 5 by NEO50 Overnight In dallas
Hotel was very nice, had great food and drinks in the DRAFT bar. Bed was very comforable and slept well before my meeting the next day.
March 22, 2014
Rated 2 out of 5 by DRD52 Problems
My reservation called for a King room. When I went to my room it had two queen beds. Complained to clerk, said all kings were gone. I told her it couldn't be because I had a king reservation. Finally, the manager said, "Oh, a King just came open!!" Secondly, the valet department lost my keys causing me over an hour delay before my departure. They rented a car for me until they found my keys.
February 10, 2014
Rated 2 out of 5 by DickMathers This hotel has no hot water - ever
My room was never cleaned until after 5:00 PM each day. Never once did I have hot water in the morning for my shower. This has to be the worst Sheraton I have ever stayed in.
March 19, 2014
Rated 3 out of 5 by RealtorRhonnda Disappointed for the Price
I can not believe the number of hotel rooms our company had booked with your hotel and you could not provide internet in our rooms. I had signed up for a Starwood Rewards and asked about internet, was told on the phone it was provided and told no when we checked in. Manager who should have the ability to make customers happy, refused to comp us internet. We spent over $800 for 4 nights, I know other hotels in the area were providing so much more for the same price.
February 21, 2013
Rated 1 out of 5 by Badexperience Horrible experience
Well where should I start
Checked in and paid for parking, went to park and our key would not work... Pushed the button for assistance 4 times no one ever answered.
Got to room a/c did not work room was dirty there was hair in the bathroom and on the bed... The a/c was fixed room was never cleaned. Went to dinner at the Kitchen Table and had slow service and food was not cooked like we ordered and had to be sent back..went to have a drink and the beer was flat..
April 12, 2012
Rated 5 out of 5 by Chad42 Great Location
I was in town for a convention. The location of the hotel was great, easy access to the rail transit, convenient to downtown and the Dallas Convention Center. Very nice hotel with great amenities. Draft, the hotel sports bar seems to make up their own closing time is the only drawback. Tried closing at 12:30 on a Saturday night, manager was convinced to stay open until 1:00. Then closed anyway, inspite of a wedding party totaling about 30 - 40 people in the bar.
August 19, 2013
Rated 3 out of 5 by BobW650 Hotel facilities excellent...rooms are a bit tired!
Overall, hotel is excellent as I was attending a convention there. Convenience of convention center and hotel restaurant were plusses.
On the negative side, room closet door was off track and laying in closet (making it difficult to hang clothes); door slider security bar was hanging by one screw; and dirty towel left by previous guest was left hanging on bathroom door. Called front desk and informed them. Closet door put on track but didn't work very well (didn't anybody test it?); slider was removed from door on first day, took into second day to get repaired with multiple trips to my room. It was fixed, but became a bother with all the interruptions. Staff, however, were extremely friendly and apologetic! Couldn't understand why the maid service didn't notice these problems and get them fixed before a guest checked in?
February 1, 2013
Rated 4 out of 5 by crysup Fire alarm fiasco
The fire alarm started going off after I checked in at 9:30pm . I called the front desk to determine if it was a true emergency. They confirmed it was due to a hot water heater therefore we did not need to leave the room. Although the room was comfortable and clean, I needed to get some sleep and the alarm was not helping.
February 27, 2014
Rated 2 out of 5 by Dallas Peeling paint, door wouldn't lock...
Was in town for conference. Generally, hotel facilities were nice for conference. But we were in South Tower. Bed was great; Door had peeling paint and you couldn't depend on it to lock when you shut it; required slamming door. Moved the wall mirror in th bathroom and it fell over, hanging by the electrical cords. Service person came and took it down, said the door was too small and didn't fit. Said the hotel was being renovated but hadn't gotten to that floor.
April 2, 2012
Rated 3 out of 5 by Rich Excellent function space
Hotel needs improvement carpeting, etc, elevators. Restaurants need additional improvement in menu selection and quality of food.,
March 20, 2014
Rated 3 out of 5 by Nothappy1234567890 Needs more staff
I stayed at this location last year for the same event and it was great. This year there was not enough to staff to take of your needs. The room that I was very small and not what I requested. Being an SPG member meant nothing and it took several calls/requests to get an answer to my concerns.
March 4, 2014
Rated 5 out of 5 by Melissa Front Desk Staff is Amazing
I have had excellent front desk service every time I have gone to the Sheraton. Particularly Jane, Stephanie, and Quelee. They know me by name and go out of their way to make sure I am comfortable and happy. I travel to Dallas every week for work, I had heard a couple co-workers that they thought the hotel was just decent (due to it being very busy), but I love it. It has everything I could want: amazing service, a great gym, allergy-free rooms, and good food!
April 29, 2013